CRM Transformation Services
At their best, customer relationship management (CRM) systems shapes behaviors based on insight about your customers and constituents. Tectonic knows the secret to happier clients and more successful CRM transformation and action system implementations: focus on business process and user adoption first, technology second.
CRM Systems Are, By Definition, Action Systems.
It’s a philosophy that’s led to part of what Gartner highlighted when they profiled us among an elite group of eight Salesforce.com CRM consultancies, and CIO Review Magazine naming us as one of the 20 Most Promising Salesforce Solution Providers.
Additionally, in partnership with Blackbaud, Microsoft, and Oracle, Tectonic implements, integrates and manages CRM sales, marketing and customer service systems for joint clients across the globe.
Our very own “Insight to Action” (i2a) methodology ensures that your CRM transformation is properly designed for your organization to succeed. We start by focusing on your business objectives, business processes, human resources, and existing infrastructure before we begin identifying candidate solution platforms. This allows us to propose a solution which fits your organization instead of forcing your organization to adopt a poor fitting approach.
And since we have deep expertise in multiple solution platforms, we can guide you to the one which best fits your needs. And it’s not just us or our clients who testify to our expertise — industry experts and CRM tool vendors themselves have endorsed Tectonic.
Tectonic has helped to provide over 400 successful CRM implementations and is ready to help you keep yours on track. Our “Insight to Action” (i2a) methodology ensures that these “soft” issues are addressed throughout your implementation right along with a technological configuration which will ensure long-term sustained value and low cost of ownership.
Tectonic knows this and has integrated this important need into its own “Insight to Action” (i2a) methodology to ensure that your initial implementation is made with a long range, achievable vision in mind. Our experts then ensure that the necessary platform and processes are put into place to get you started and to keep you moving toward that goal.
We have simple support models ranging from level 3 type support to fully managed services and multiple SLA/SLO options, ensuring that you will find your “right-sized” support model for your CRM platform.
- Administrator/Advanced Administrator
- Sales Cloud Consultant
- Service Cloud Consultant
- Technical Architect
- Platform App Builder
- Platform Developer I/II
- Marketing Cloud Email/Social Specialist
- Pardot Consultant