Salesforce for Housing Solution
Improving Constituent and Public Sector Experiences with Salesforce Solutions
Salesforce for Housing
Our Salesforce services specialize in providing comprehensive solutions for public sector housing use cases.
Every day, your organization manages a wide range of tasks. Salesforce may be set up to manage each of them. You can monitor customer data, programs, results, company procedures, property information, and more with our Salesforce solutions.
Your employees may use Salesforce from anywhere they are working, including on-site at a property, because it is available in the cloud.
We have a thorough understanding of the rules and software environment pertaining to affordable housing organizations.
For companies that provide loans, we integrate lending origination systems (LOS) such as Encompass and Calyx.
We track events and attendance over time so community organizers may evaluate their impact. And that’s simply the power of one source of data.
Salesforce for Housing Associations
Salesforce offers an integrated platform designed to help housing associations manage operations efficiently, deliver superior tenant services, and make informed, data-driven decisions.
Key Capabilities
360-Degree View of Housing Data:
- Comprehensive insights into tenants, properties, rent, and maintenance operations.
Advanced Analytics:
- Leverage analytics to optimize housing operations and support strategic decision-making.
Unified Data Hub:
- Centralized repository for client, service agents, repair teams, and supplier data.
Partner Expertise:
- Methods: The leading Salesforce implementation partner for public and private housing sectors, offering consultancy, implementation, and support services tailored to housing needs.
Features
Improved Communication and Collaboration
- Multi-channel communication: email, web, text, and social media.
- Tenant self-service portal: Secure access to view accounts and report repairs.
Streamlined Operations
- Manage rental agreements, voids, arrears, overdue accounts, and generate detailed reports.
- Automate processes with Salesforce Flows and integrate seamlessly with internal and external systems using APIs.
- Website integration for streamlined operations and accessibility.
Enhanced Service Delivery
- Empower service teams with tools to reduce costs and improve service quality.
- Track tenant account information and payment histories to ensure timely rent collection.
Customizable Insights
- Easily create dashboards and reports tailored to different roles within the organization.
- Leverage low-code configurations to adapt the system to specific requirements.
Training and Support
- Full change management and ongoing training to ensure seamless adoption.
Benefits
Enhanced Tenant Experience
- Offer low-cost, self-service options to tenants via secure digital channels.
- Incorporate chat and chatbot functionality to provide instant support.
- Enable access to up-to-date knowledge articles and guided processes for ease of use.
Operational Efficiency
- Automate repetitive tasks to reduce overheads and improve productivity.
- Ensure GDPR compliance and adherence to NCSC Cloud Security Principles.
- Align with accessibility and Government Digital Service (GDS) standards.
Scalability and Flexibility
- Adapt quickly to new services with Salesforce’s intuitive, low-code interface.
- Fully integrate business applications using open APIs for a unified system.
Salesforce empowers housing associations to modernize their operations, reduce costs, and deliver exceptional tenant experiences—all on a secure, scalable platform.
Why Choose Us?
– Proven Expertise: With decades of experience in delivering government solutions, our team ensures accelerated time-to-value and intuitive automation.
– Trusted Partnership: We build long-term relationships with our clients, providing ongoing support and optimization to maximize your Salesforce investment.
– Innovative Solutions: Our solutions are designed to break down bureaucratic barriers, increase collaboration, and provide touchless, efficient services.
Get in Touch
Ready to transform your housing operations and processes? Contact us today to learn how our Salesforce consulting services can help you achieve your goals.
