What Our Dreamforce Marketing Cloud and Commerce Cloud Innovations Mean for You This year’s Dreamforce was nothing short of amazing. It was exciting to reconnect with fellow Trailblazers, exchange brilliant ideas, and showcase the innovations we’ve been crafting at Salesforce. A recurring theme throughout the event was how businesses can leverage data and AI to
Veeam continues its acquisition strategy with the purchase of Alcion, bolstering its capabilities in AI and as-a-service offerings. This acquisition follows Veeam’s investment in Microsoft 365 backup-as-a-service provider Alcion last year, and brings in a team of AI and security specialists. Analysts and Veeam executives see this move as a key step in expanding Veeam’s
While many Salesforce products like Sales Cloud, Service Cloud, Education Cloud, Health Cloud, and various industry clouds are built on a common ‘core’ platform that shares the same datastore (an Oracle relational database), Salesforce Data Cloud operates on (Data Cloud Model) a distinct architecture and technology stack. This insight explores the data models and related
Agentforce stole the spotlight at Dreamforce, but it’s not just about replacing human workers. Equally significant for Service Cloud was the focus on how AI can be leveraged to make agents, dispatchers, and field service technicians more productive and proactive. Join a conversation to unpack the latest Sales Cloud innovations, with a spotlight on Agentforce for sales
Building a Weekly Opportunity Report with Different Criteria for Various Opportunity Types An individual was attempting to create a weekly opportunity report using complex filter logic to accommodate different criteria for various types of opportunities. Initially, they tried using the standard “Gifts with Payments” report type but faced challenges due to the nature of the
Coveo Integrates with Salesforce Data Cloud for Enhanced Data Access Coveo has officially integrated with Salesforce Data Cloud, providing companies with improved access to a broad range of data across the Salesforce ecosystem. This integration enhances the capabilities of Salesforce’s Service Cloud, Commerce Cloud, and Experience Cloud by offering secure access to a wide array
The rise of AI-powered solutions is transforming customer service, support, and automation. For organizations such as nonprofits, national associations, and large enterprises, delivering seamless customer experiences has become crucial. Salesforce’s Agentforce, a next-generation conversational AI tool, plays a vital role in this transformation. Designed to elevate customer support and interaction, Agentforce provides an intelligent and
We’re expanding our commitment to the future of data and analytics with the launch of the Tableau Einstein Alliance, an initiative designed to foster an ecosystem of visionary and innovative partners. These partners will help integrate Agentforce across every facet of analytics, positioning our customers to harness the full potential of AI. The future of
Document ranking remains a critical challenge in information retrieval and natural language processing. Effective document retrieval and ranking are crucial for enhancing the performance of search engines, question-answering systems, and Retrieval-Augmented Generation (RAG) systems. Traditional ranking models often struggle to balance result precision with computational efficiency, especially when dealing with large datasets and diverse query
To enhance your experience in Salesforce Maps on desktop, the new features currently available in all environments will be auto-enabled in the Winter ’25 release this October. The production rollout for Salesforce Maps will begin the night of October 8th and will be completed with all organizations updated by October 18th. The Enhanced User Experience
The healthcare industry is undergoing a significant digital transformation, with generative AI and chatbots playing a prominent role in various patient engagement applications. Technologies such as online symptom checkers, appointment scheduling, patient navigation tools, medical search engines, and patient portal messaging are prime examples of how AI is enhancing patient-facing interactions. These advancements aim to
Promising Patient Engagement Use Cases for GenAI and Chatbots Generative AI (GenAI) is showing great potential in enhancing patient engagement by easing the burden on healthcare staff and clinicians while streamlining the overall patient experience. As healthcare undergoes its digital transformation, various patient engagement applications for GenAI and chatbots are emerging as promising tools. Let’s
Nearly two years after the widespread adoption of generative AI with the launch of ChatGPT, the technology is shifting from experimental phases to real-world implementation. A recent survey by TechTarget’s Enterprise Strategy Group highlights this growing trend, revealing that generative AI adoption has significantly increased over the past year. The firm surveyed 832 professionals globally
AI technologies are rapidly evolving, becoming a practical solution to support essential business operations. However, creating true business value from AI requires a well-balanced approach that considers people, processes, and technology. Ethical AI Implementation. AI encompasses various forms, including machine learning, deep learning, predictive analytics, natural language processing, computer vision, and automation. To leverage AI’s
Telemynd Integrates CharmHealth EHR with Salesforce to Scale Nationwide Care Telemynd, a leading behavioral health practice, has integrated its CharmHealth electronic health record (EHR) system with the Salesforce CRM platform to expand its services nationwide. This integrated tech stack enhances patient experiences, personalizes care, and streamlines clinical workflows across the organization. At the 2024 CharmHealth
