Agentforce Salesforce
Salesforce wrapped up its annual Dreamforce conference this September, leaving attendees with more than just memories of John Mulaney’s quips. As the swarms of Waymos ferried participants across a cleaner-than-usual San Francisco, it became clear that AI-powered agents—dubbed Agentforce—are poised to transform the workplace. These agents, controlled within Salesforce’s ecosystem, could significantly change how work is done and how customer experiences are delivered.Reach out online to request more information or schedule a call – we look forward to discussing your needs!
Agentforce Salesforce
Agentforce Salesforce
Power of Agentforce
Transforming Business with Agentforce Agents. Agentforce represents a transformative shift in Salesforce’s strategy, poised to redefine how users engage with their CRM. By introducing both assistive AI—enhanced by generative AI for capabilities like summaries and sales emails—and autonomous AI, which empowers agents to automate actions without human oversight, Agentforce helps users operate more efficiently in Salesforce.
Deliver
Agentforce is Salesforce’s conversational AI tool for CRM. In simple terms, it lets users “talk” to Salesforce. Powered by generative AI and the Atlas Reasoning Engine, Agentforce processes user input to perform tasks like summarizing data from objects, updating fields, and generating content such as emails or knowledge articles. This innovative tool is only at the beginning of its journey, likely setting the stage for a future where CRM interactions may evolve beyond traditional form-based interfaces to more intuitive chatbot-style engagement.
Agentforce is Here
- Organizations now have a powerful tool to drive better results at much lower costs. As AI becomes an integral part of business operations, autonomous AI agents are freeing up human resources to focus on strategy and innovation, while trusted data works to enhance user experiences.
- With more than 20 pre-built agents and actions, Agentforce empowers teams to become more productive by delegating key business goals to AI agents. These specialized actions allow customers to deploy out-of-the-box agents, customize them with unique capabilities, and tap into a network of autonomous partner agents that collaborate seamlessly across systems and channels, both inside and outside of Salesforce.
- An Agentforce Agent is a proactive, autonomous application that delivers specialized, always-on support to employees or customers. Each agent is equipped with the business knowledge needed to execute tasks based on its role.
Agentforce Salesforce Implementation
Agentforce offers powerful tools for implementing AI-based functions within Salesforce, but to realize productivity gains, consider the following:
- Where do users need to generate content regularly?
- When do users need to consolidate information from various sources?
Agentforce’s standard actions are a great starting point, providing immediate productivity impacts that can be enhanced as you customize actions to meet specific needs.
For tailored guidance on integrating Agentforce, explore Tectonic’s Salesforce Agentforce Consulting Services. Tectonic’s expertise can support your organization in optimizing user experience, boosting productivity, and training users to responsibly leverage Agentforce’s capabilities across industries and channels.
Agentforce Salesforce
Ready for a Agentforce Salesforce Implementation?
Explore the possibilities of Salesforce Agentforce based on your company’s goals. Now Generally Available, there is no time like the present to add Agentforce to your toolbox. Tectonic is ready to partner with you, offering support at every stage of your Salesforce journey. Reach out online to request more information or schedule a call – we look forward to discussing your needs!
