Agentforce Atlas
These agents differ from earlier Salesforce-based AI tools by leveraging Atlas, a cutting-edge reasoning engine that allows the bots to think like human beings. Unlike generative AI models, which might write an email based on prompts, Agentforce’s AI agents can answer complex, high-order questions such as, “What should I do with all my customers?” The agents break down these queries into actionable steps—whether that’s sending emails, making phone calls, or texting customers—thanks to the deep capabilities of Atlas.
Atlas is at the heart of what makes these AI agents so powerful. It combines multiple large language models (LLMs), large action models (LAMs), and retrieval-augmented generation (RAG) modules, along with REST APIs and connectors to various datasets. This robust system processes user queries through multiple layers, checking for validity and then expanding the query into manageable chunks for processing.
Once a query passes through the chit-chat detector—which filters out non-relevant inputs—it enters the evaluation phase, where the AI determines if it has enough data to provide a meaningful answer. If not, the system loops back to the user for more information in a process Salesforce calls the agentic loop. The fewer loops required, the more efficient the AI becomes, making the experience seamless for users.
Reach out online to request more information or schedule a call – we look forward to discussing your needs!
Agentforce Atlas
Agentforce Atlas
Agentforce Atlas – The Reasoning Engine
Transforming Business with Agentforce Agents. But Salesforce’s AI agents don’t stop at automation—they also emphasize trust. Before responses reach users, they go through additional checks for toxicity detection, bias prevention, and personally identifiable information (PII) masking. This ensures that the output is both accurate and safe.
At the heart of Agentforce is the Atlas Reasoning Engine, a proprietary technology developed by Salesforce. It leverages advanced techniques like ReAct prompting, which allows AI agents to break down problems into steps, reason through them, and iteratively refine their actions until they meet user expectations.
Key Features:
- Customizable Agents: Businesses can use Agentforce’s Agentbuilder tool to design agents that act on triggers such as emails or sales activities without needing direct employee input.
- Generative AI Integration: Agentforce supports Salesforce’s internal AI models and third-party large language models (LLMs) from partners like OpenAI, Anthropic, Amazon, and Google.
- Retrieval-Augmented Generation: Agents can answer complex questions by accessing and analyzing a company’s private documents and data.
- Slack Integration: In beta, Agentforce allows users to interact with agents directly in Slack, enhancing workplace productivity.
.
Agentforce Atlas is Here
- The future is clear: as AI evolves with tools like Agentforce and Atlas, businesses across sectors, from banking to retail, are poised to harness the transformative power of autonomous technology and data-driven insights, finally breaking free from the silos of the past.
The innovations that culminated in the Atlas Reasoning Engine — the brain of Agentforce, which was incubated at Salesforce AI — and which orchestrates actions intelligently and autonomously to bring an enterprise-grade agentic solution to companies.
Agentforce represents the third wave of AI, after predictive AI and copilots. Using Agentforce, customers can build agents that don’t just respond to conversational prompts to take action, but also anticipate, plan, and reason with minimal help. Agents can automate entire workflows or processes, make decisions, and adapt to new information, all without human intervention. At the same time, these agents can ensure a seamless hand-off to human employees, facilitating collaboration across every line of business. Powered by the Atlas Reasoning Engine, these agents can be deployed in just a few clicks to augment and transform any business function or team.
Agentforce Atlas Salesforce Implementation
Agentforce Atlas, part of the Agentforce platform, offers powerful tools for implementing AI-based functions within Salesforce.
For tailored guidance on integrating Agentforce and Atlas, explore Tectonic’s Salesforce Agentforce Consulting Services. Tectonic’s expertise can support your organization in optimizing user experience, boosting productivity, and training users to responsibly leverage Agentforce’s capabilities across industries and channels.
Agentforce Atlas – The Reasoning Engine
Explore the possibilities of Salesforce Agentforce based on your company’s goals. Now Generally Available, there is no time like the present to add Agentforce to your toolbox. Tectonic is ready to partner with you, offering support at every stage of your Salesforce journey. Reach out online to request more information or schedule a call – we look forward to discussing your needs!
