Key Challenges in the Education Sector

Data Disparities and Ineffective Systems

Disjointed and inconsistent information systems are a problem for many educational institutions, impeding their ability to operate efficiently. These data silos make it difficult to share and analyze data seamlessly, which has a negative effect on strategic planning and decision-making.

Engagement and Retention of Students

Inadequate support mechanisms that fall short of fully addressing the different needs of students pose a serious obstacle to effectively engaging and keeping students.

Administrative Inefficiencies
Manual administrative processes, such as admissions, scheduling, and student records management, are labor-intensive and prone to errors. These inefficiencies divert valuable resources away from core teaching and learning activities.

Barriers to Communication

Inefficient communication technologies make it more difficult for parents, teachers, and students to interact, which causes miscommunication and lower participation in class activities.

Observance and Documentation

Strict reporting requirements and regulatory systems must be followed by educational institutions. Outdated systems increase the administrative burden by making compliance more difficult.

Salesforce Education Cloud: Tailored Solutions for Education

Unified Data Management

Salesforce Education Cloud integrates data across various departments into a single, cohesive system, eliminating silos and facilitating seamless data sharing and analysis. This integration empowers decision-makers with comprehensive insights for informed strategic planning and resource allocation.

Enhanced Student Engagement and Success

Strong capabilities are available on the platform to track and evaluate student engagement, performance, and behavioral trends. Teachers can increase retention rates by early detection of at-risk students and the implementation of tailored interventions to enhance their academic performance.

Streamlined Administrative Processes

Salesforce Education Cloud automates routine administrative tasks, such as admissions workflows and academic record management. This automation speeds up processes and reduces errors associated with manual data entry, freeing up staff to focus on strategic initiatives.

Improved Communication

Salesforce Education Cloud provides comprehensive communication tools that enable real-time messaging, automated alerts, and customizable communication channels. These features foster transparent communication among students, parents, and faculty, enhancing the overall educational experience and promoting a cohesive community environment.

Robust Compliance and Reporting

The platform supports advanced analytics and reporting capabilities, making it easier for institutions to comply with regulatory requirements. Salesforce Education Cloud enables accurate reporting on student performance, financial management, and operational metrics, ensuring adherence to educational standards.

Real-World Impact of Salesforce Education Cloud

Implementing Salesforce Education Cloud brings transformative benefits to educational institutions:

• Operational Efficiency: Streamlined processes reduce the administrative workload, allowing staff to focus on strategic initiatives.
• Student Outcomes: Enhanced monitoring and support tools lead to improved student engagement and academic success.
• Community Engagement: Improved communication fosters a connected and supportive educational community.
• Regulatory Compliance: Comprehensive data management and reporting tools simplify compliance with educational standards and regulations.

A comprehensive answer to the many problems that educational institutions encounter is provided by Salesforce Education Cloud. Schools, colleges, and universities can improve student outcomes, increase operational efficiency, and promote a collaborative learning environment by incorporating this potent platform. For individualized advice and implementation plans, educational institutions wishing to investigate the advantages of Education Cloud or improve their current systems are recommended to speak with a Salesforce Education Cloud Consultant.

Additional Salesforce Education Cloud Features

Recruitment and Admissions Enhancements

Salesforce Education Cloud simplifies application processes, empowering parents and agents to manage applications across multiple programs while keeping applicants on track with reusable checklists.

Mentorship Support

The platform helps students build meaningful relationships by connecting them with mentors like alumni, faculty, or peers, supported by a comprehensive portal experience.

Enterprise-Level CRM Platform

With Salesforce, educational institutions may use an enterprise-level CRM platform that covers the whole constituent lifecycle and captures 360-degree views of their teachers, staff, alumni, and partnerships, among other constituents. Key findings from a study conducted by Forrester Consulting about the possible return on investment (ROI) that educational institutions can obtain by using Salesforce for Education included:

• 15% increase in retention due to improved student experience
• Cost savings on licenses by consolidating technology tools and solutions
• 10% increase in alumni and donor contributions through enhanced engagement
• 5.5% increase in post-pandemic return to school
• 12% improvement in administrative and academic team productivity
• Better connections for students with peers and mentors
• Alignment of staff with long-term goals
• Enhanced targeted marketing and process standardization

Elevate the Educational Experience

Salesforce Education Cloud, the #1 AI CRM for learner and institution success, helps scale staff impact with common capabilities and a trusted data foundation for lifelong learning. The platform delivers proactive support with AI and analytics integrated into Education Cloud apps for each stage of the constituent journey.

Salesforce impacts K-12 and Higher Education with:

• Connected Applicant Experiences
• Application Review Console
• Prospective Student Timelines
• Unified Student Records
• Data-Driven Alerts
• Flexible Appointment Scheduling
• Intelligent Degree Planning
• Alumni Engagement Portal
• Gift Processing
• Intelligent Data
• Learning Creation Wizard
• Learning Program Builder
• Skills Generator

Tectonic enhances your tech stack with Salesforce’s Einstein, Marketing Cloud, Tableau, MuleSoft, and Data Cloud, ensuring that your institution can grow and evolve as your needs change. Whether in Higher Education or K-12, Salesforce Education Cloud connects students, staff, and alumni with integrated solutions designed for every stage of the educational journey.s. Renowned for enhancing productivity, streamlining client journeys, and surfacing key insights on accounts and portfolios, Salesforce stands as the top choice for financial services organizations.

Higher education institutions invested in Salesforce to automate manual procedures and enable recruiting teams perform enrollment and recruiting chores more efficiently. Teachers and staff now have more accessible access to data-driven insights including student trip maps and conversion rates. Retention increased as a result of the students’ increased ability to self-serve and their prompt, informed answers to questions. Improvements in alumni management and fundraising contributions were measured by universities with use cases for fundraising.

Learn how Education Cloud is creating pathways to success from K-12 to higher ed.

“We’re so grateful for the investments Salesforce.org is making in education because this technology helps us deliver on our mission: to make sure everyone, no matter who they are, has access to opportunity. It’s why we exist.”
– Dr. Joe May, Chancellor, Dallas County Community College District

Education Cloud provides solutions across the student lifecycle, including recruitment CRM, enrollment management, academic advising, and alumni database.

“Education is everyone’s responsibility. It takes teamwork. It takes the whole community to enable us to do what must be done for our students.”
– Dr. Kyla Johnson-Trammell, Superintendent, Oakland Unified School District

Salesforce has partnered with public schools for over a decade to empower both students and educators, giving over $193 million in grants to schools and education nonprofits.

“People need relief, and higher education can be the bridge of opportunity between that relief and transformation.”
– Chris Lowery, Commissioner, Indiana Commission for Higher Education & Former SVP, Workforce, Careers & Adult Strategy, Ivy Tech Community College