Salesforce Government Cloud
Increasinging the speed of assistance and constituent communications with Salesforce Government Cloud Solutions
Tectonic will help you better engage your constituentss with precision and elevate community interactions with state and local government automation seamlessly integrated into your Salesforce CRM. Consolidate public sector data on a unified platform and broaden your outreach using Salesforce Government Cloud.
For more detailed information on Salesforce’s security and compliance posture for, the Salesforce Government Cloud and Salesforce Government Cloud Plus, please click here.
Salesforce Government Cloud public sector solutions offer dedicated instances known as Government Cloud Plus and Government Cloud Plus – Defense. These instances are built on Salesforce Customer 360, featuring both Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) offerings.
Key Features:
- Mission Impact and Usage:
- Designed for U.S. federal, state, and local government customers, U.S. government contractors, and Federally Funded Research and Development Centers (FFRDCs).
- Tailored for mission impact, ensuring a dedicated environment for government operations.
- Security Accreditations:
- Government Cloud Plus:
- FedRAMP High Provisional Authority to Operate (P-ATO) from the Joint Authorization Board (JAB).
- DoD IL4 PA, IRS 1075, and NIST SP 800-171 attestations.
- Government Cloud Plus – Defense:
- FedRAMP High P-ATO from the JAB.
- DoD IL5 PA, IRS 1075, and NIST SP 800-171 attestations.
- Government Cloud Plus:
- Parity and Accreditation Standards:
- Strives to maintain parity with commercial cloud products, but differences may exist due to accreditations, and customers can choose to accept associated risks.
Drive Adoption and Salesforce FedRAMP:
- Maximize Salesforce ROI:
- Guidance and best practices from Premier Success Plans to speed up team adoption.
- U.S. Citizen Support Team:
- 24×7 expertise from a U.S. Citizen support team.
- Technical Account Manager(s):
- Personalized guidance from designated Technical Account Manager(s).
- Proactive Monitoring:
- Ensure stability and security with Proactive Monitoring from Signature.
Salesforce FedRAMP Overview:
- Federal Risk and Authorization Management Program (FedRAMP):
- U.S. Federal government program standardizing security assessment, authorization, and continuous monitoring for cloud products and services.
Salesforce Usage in the U.S. Government:
- Example: U.S. Department of Veteran Affairs (VA):
- Salesforce is leveraged by federal government agencies like the U.S. Department of Veteran Affairs for various projects.
Government Cloud Premium, designed with Top Secret authorization to support U.S. national security agencies and intelligence organizations.
This advanced cloud solution is hosted on Amazon Web Services’ Top Secret cloud infrastructure. According to Salesforce’s press release, Government Cloud Premium is built with an API-first architecture, enabling agencies to leverage other data sources and systems, including proprietary AI applications, to enhance mission-critical operations.
Bill Pessin, Salesforce’s Senior Vice President for National Security, told Nextgov/FCW that this offering is the “first true commercial cloud with Top Secret accreditation,” providing both platform-as-a-service (PaaS) and software-as-a-service (SaaS) capabilities to the U.S. intelligence community.
What is CRM in Government?
CRM (Customer Relationship Management) systems in government streamline administrative tasks, allowing public servants to concentrate on enhancing citizens’ daily lives.
Does the US Government Use Salesforce?
Salesforce is valuable to the US federal government due to its highly customizable nature, catering to diverse agency needs and projects.
Enhance public service delivery, streamline operations, and foster community well-being and trust with Salesforce Public Sector Solutions. Purpose-built for government organizations, these solutions leverage cutting-edge technology to accelerate processes, digitize workflows, and ensure compliance. Explore the transformative power of Salesforce License and Permit Management, Inspections Management, Grants Management, Emergency Program Management, and more.
Ready for a Salesforce Government Cloud Implementation?
Explore the possibilities of Government Cloud or other Salesforce solutions based on your company’s goals. Tectonic is ready to partner with you, offering support at every stage of your Salesforce journey. Reach out online to request more information or schedule a call – we look forward to discussing your needs!
