Function-calling agent models, a significant advancement within large language models (LLMs), encounter challenges in requiring high-quality, diverse, and verifiable datasets. These models interpret natural language instructions to execute API calls crucial for real-time interactions with various digital services. However, existing datasets often lack comprehensive verification and diversity, resulting in inaccuracies and inefficiencies. Overcoming these challenges
Expand the abilities of Salesforce as an HR platform with integrated background screening! Easily order background checks within Salesforce. With a few simple clicks, you can access Verified First’s background screening solutions, including robust background and drug screen packages, all within Salesforce. Plus, the report results are available on the Contact/Candidate page, meaning you’ll never have to leave
Salesforce is entering the AI agent arena with a new service built on its Einstein AI platform. Introducing the Einstein Service Agent, a generative AI-powered self-service tool designed for end customers. This agent provides a conversational AI interface to answer questions and resolve various issues. Similar to the employee-facing Einstein Copilot used internally within organizations,
Trust in AI to handle certain tasks independently is growing, although the preference for AI-human collaboration remains strong. Enthusiasm for AI Powered Future. Workers are increasingly relying on AI, with a recent study showing that they trust AI to handle about 43 percent of their work tasks. This shift towards delegating tasks to AI is
Announced by siliconANGLE’s Duncan Riley. Companies Used YouTube to Train AI. A new report released today reveals that companies such as Anthropic PBC, Nvidia Corp., Apple Inc., and Salesforce Inc. have used subtitles from YouTube videos to train their AI services without obtaining permission. This raises significant ethical questions about the use of publicly available
Introducing Agentforce Service Agent: Salesforce’s Autonomous AI to Transform Chatbot Experiences Accelerate case resolutions with an intelligent, conversational interface that uses natural language and is grounded in trusted customer and business data. Deploy in minutes with ready-made templates, Salesforce components, and a large language model (LLM) to autonomously engage customers across any channel, 24/7. Establish
Salesforce: Enhancing Customer Service Efficiency with AI Salesforce, the global leader in AI-driven CRM solutions, has released its latest State of Service report, highlighting the benefits of artificial intelligence (AI) and data in boosting customer revenue, efficiency, and satisfaction. The comprehensive study surveyed over 5,500 service professionals across 30 countries, including Indonesia, revealing a significant
How do I manage metadata in Salesforce? Search Setup for Custom Metadata Types. On the All Custom Metadata Types page, click Manage Records next to the custom metadata type for which you want to add or modify records. On the list of custom metadata records, click New, or click Edit to modify an existing custom metadata
Announcing the Salesforce Maps Summer ’24 Release! We are thrilled to announce the availability of the Salesforce Summer ’24 Maps release, designed to significantly enhance your experience and bring valuable benefits to your business. Key Features and Enhancements Summer 24 Salesforce Maps Release: For a comprehensive overview, please refer to the Maps Summer ‘24 Release
In this insight, the focus is on exploring the use of confidence scores available through the OpenAI API. The first section delves into these scores and explains their significance using a custom chat interface. The second section demonstrates how to apply confidence scores programmatically in code. Understanding Confidence Scores To begin, it’s important to understand
Pivoting an established company’s business model is one of the most daunting challenges a CEO can face. When the new CEO of Zilliant took the company’s helm in 2022, the mandate was to accelerate growth and increase market share. It quickly became evident that success lay not in product updates or tech investments but in
Model Support Programs with Education Cloud The Education Cloud Student Success and Mentoring apps empower educational institutions to design, plan, and deliver non-scholastic services that support each learner’s journey. From career counseling to mentoring, these apps provide the tools needed to manage a wide range of support programs effectively. Defining and Managing Support Programs Educational
The Smithsonian already embraces technology through its Open Access Initiative. ousing 2D and 3D renders of collections it provides access to over 20 museums. Enter Salesforce and Smithsonian Data Cloud. The world’s largest network of research, museum, and education facilities, the Smithsonian Institution, manages over 150 million collections across its 21 museums, the National Zoo,
Optimizing Public Sector Loan Management with Salesforce Effective loan management is vital for public sector financial operations, ensuring that funds are allocated efficiently and responsibly. As public entities face increasing demands for transparency and accountability, leveraging technology becomes essential. Salesforce, a leading customer relationship management (CRM) platform, offers robust solutions tailored to enhance loan management
Empower Your Healthcare Team with Salesforce Health Cloud Equip your healthcare team with comprehensive 360-degree views that help connect and engage every patient, member, employee, and partner. Explore Salesforce Health Cloud Explore Health Cloud Understanding the capabilities of this platform is the first step to transforming your organization’s patient management. Let’s explore what Health Cloud
