- gettectonic.com

Salesforce Integration: Enhancing Your CRM Capabilities

Salesforce is the world’s leading CRM platform, empowering businesses to streamline operations, enhance customer relationships, and drive growth. However, to maximize its potential, integrating Salesforce with third-party applications is essential. By connecting Salesforce with various external tools—such as MailChimp, QuickBooks, WhatsApp, and LinkedIn—organizations can improve efficiency, automate workflows, and unify data across departments. But how can businesses successfully integrate these applications into their Salesforce environment, and what challenges might they face? Let’s explore. What is Salesforce Integration? Salesforce integration refers to the process of connecting Salesforce with third-party applications to facilitate seamless data flow and process automation. These integrations leverage APIs to establish communication between systems, ensuring a unified experience across different business functions such as HR, finance, marketing, and sales. Why is Salesforce Integration Important? Integrating Salesforce with other systems offers several advantages, including: Common Salesforce Integrations and Use Cases Salesforce can be integrated with a variety of platforms to enhance functionality. Some key use cases include: Challenges in Salesforce App Integration While Salesforce integrations bring numerous benefits, they also come with challenges: Tools for Successful Salesforce Integration To facilitate smooth integrations, businesses can leverage the following tools: 1. Salesforce Native Tools These tools enable direct integrations with Salesforce products. Examples include: 2. App-Native Tools Many external applications offer built-in integrations with Salesforce, such as: 3. Third-Party Middleware For more complex integrations, middleware platforms help bridge gaps between systems: Best Practices for Salesforce Integration To ensure a smooth and successful integration, businesses should follow these best practices: Final Thoughts: Should You Integrate Salesforce with Third-Party Apps? Absolutely. Integrating Salesforce with external applications enhances its capabilities, drives efficiency, and unlocks new business opportunities. However, it’s crucial to implement these integrations through a certified Salesforce partner to minimize risks and ensure seamless execution. By following best practices and using the right tools, businesses can maximize their CRM investment and drive long-term success. FAQs Have more questions about Salesforce integration? Get in touch with our certified Salesforce consultants to explore the best integration solutions for your business. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 31, 2022in Data, Google, Marketing Automation, Mulesoft, Salesforce
lightning
27Jan

Salesforce Lightning Page Layouts

What do Salesforce Lightning page layouts entail? As previously discussed, Salesforce page layouts play a crucial role in determining the fields visible to users on a record. They enable the addition of fields, sections, links, custom buttons, and various other features. Record types provide the flexibility to offer diverse business processes, picklist values, and page layouts tailored for different users. In essence, a page layout defines the available fields on a page, but the arrangement of these fields is managed using the Lightning App Builder. It exercises control over the organization of buttons, fields, s-controls, Visualforce, custom links, and related lists on object record pages. To modify the layout of a Lightning page, locate the “Template” field in the right-hand panel and click “Change.” Preview different templates, such as “Header and Two Equal Regions,” and proceed by clicking “Next.” Lightning Record Pages represent an evolution from Salesforce Classic Page Layouts. While they showcase fields for an object similar to Page Layouts, Lightning Record Pages offer additional functionalities. It’s important to note that Lightning page layouts are specific to the Lightning Experience, whereas standard page layouts have a more “classic” orientation but can still display in LEX. Differences exist, such as Lightning page layouts not supporting certain elements present in classic page layouts, such as Expanded Lookups and Mobile Cards. Addressing the question of whether Lightning record pages override Page Layouts, it’s crucial to recognize that Page Layouts and Compact Layouts govern the fields in the highlights panel and the available Quick Actions. There is no strict override, as Page Layouts and Lightning Record Pages complement each other in their functionality. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 27, 2022in Salesforce
Icon
25Jan

Asana Salesforce Integration

Can Asana and Salesforce integrate? Is the Asana Salesforce integration difficult to implement? This integration is available to Asana Enterprise or higher customers who also have a Salesforce Enterprise, or Unlimited account. It’s optimized for Salesforce Lightning but also compatible with Salesforce Classic. Here’s how to set up the integration: Visit Asana for Salesforce in the Salesforce AppExchange. Asana for Salesforce Streamline collaboration throughout the sales cycle to deliver amazing customer experiences and connect goals to monitor impact and make informed business decisions. With Asana integrated with Salesforce you can: Can Asana track sales? You can also use custom fields to track accounts as they move through the sales process. By assigning them to stages like “new lead,” “contacted lead,” “opportunity,” “unresponsive,” and more. Forms help you capture and keep track of lead information from prospects and existing customers. Asana is built on Amazon Web services which facilitates some kind of flexibility needed on several fronts along with scalability. You get your favorite work management and CRM tools together at last. Asana for Salesforce allows you to drive seamless collaboration between sales and other teams so you can deliver amazing customer experiences. Connect Salesforce with Asana Goals to make informed business decisions. With Salesforce for Asana Goals, you can automatically link the progress of deals to goals without manual updates. Asana is an American software company based in San Francisco. Their flagship Asana service is a web and mobile “work management” platform. Designed to help teams organize, track, and manage their work. Asana, Inc. was founded in 2008 by Dustin Moskovitz and Justin Rosenstein. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 25, 2022in Salesforce
Configuring Revenue Management
24Jan

Configuring Revenue Management

Configuring Revenue Management for Automated Population of Recognition Templates and GLAs Revenue Management can be set up to automatically populate the recognition template and GLAs on your source records based on their revenue recognition treatment. How It Works Revenue Management assigns the correct recognition template to a source record by following these steps: Setting Up the Flow To use this functionality, you must build a Salesforce flow that triggers an Apex action. Follow these steps to create a flow for each source object: Below is an outline for creating a flow for the Order Product (OrderItem) source object: Creating the Flow for Order Product (OrderItem) The flow will trigger when you save or update an order product that meets the conditions for inclusion in recognition processes. Repeat for Other Source Objects Repeat the above procedure to create flows for each of the remaining source objects: Invoice Line, Credit Note Line, and Usage Summary (if used). Ready? By following these steps, you can efficiently configure Revenue Management to automate the population of recognition templates and GLAs, streamlining your revenue recognition processes. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 24, 2022in Salesforce Development Services, Salesforce Optimization, Salesforce Revenue Cloud
Salesforce Einstein and Einstein Automate
21Jan

Lead Conversion at the Speed of Einstein

The primary challenges faced by businesses today revolve around lead generation and conversion. Lead conversion with Einstein is fast. Tectonic proudly offers comprehensive solutions for both challenges through the implementation and customization of Salesforce Einstein Lead Scoring. Salesforce Einstein Lead Scoring, a pivotal feature within Sales Cloud Einstein, leverages artificial intelligence to empower sales representatives in converting leads more efficiently. By analyzing historical sales data, Einstein Lead Scoring determines the likelihood of a lead converting into an opportunity. This predictive intelligence enables sales teams to segment and prioritize leads for faster conversion. Tectonic and Lead Conversion with Einstein Let Tectonic’s’ customization and implementation services ensure that your company maximizes the value derived from Sales Cloud Einstein, setting your sales representatives up for success. The factors influencing lead conversion, as predicted by Einstein Lead Scoring, are conveniently displayed on each lead record in Salesforce, aiding sales reps in quick preparation for calls and interactions. Lead Conversion with Einstein Einstein Lead Scoring models are uniquely built for each customer and organization, analyzing standard and custom fields through various predictive models. The machine learning behind Einstein continuously improves accuracy by updating models monthly. This ensures that leads are scored every hour using the latest model, promptly adapting to any changes in lead data. Truly, the power of Einstein Lead Scoring lies in its ability to discover insights, predict lead conversion likelihood, and provide automatic insights into the newly determined score. Studies indicate that AI-powered companies spend less time prospecting and more time actively growing revenue. Einstein Lead Scoring allows your company to focus more on selling and less on prospecting, leading to faster lead conversion and shorter sales cycles. Tectonic assists in automating sales and marketing processes, integrating the capabilities of Einstein Lead Scoring into your business. With zero setup requirements, custom lead score-driven workflows, and smart lead lists. Einstein Lead Scoring ensures that your sales teams work smarter and faster. The Lead Score Your Lead Score field added by Einstein Lead Scoring in your Salesforce org lets sales and marketing teams prioritize leads. This is based on similarities to prior converted leads. Through data science and machine learning, Einstein Lead Scoring offers a faster and more accurate solution. When compared to traditional rules-based lead scoring. Your Salesforce admin, or Tectonic’s Salesforce team, can set up Einstein Lead Scoring to score all leads together. Or group them into segments based on field criteria. The dashboard provides key lead score metrics. By offering insights into average lead score by lead source, conversion rate by lead score, and lead score distribution across converted and lost opportunities. Sales Cloud Einstein Sales Cloud Einstein, with Einstein Lead Scoring, is a ready-to-use set of tools that learn from Salesforce CRM data and activities, continuously enhancing its predictions. Because Sales Cloud Einstein includes additional features such as Salesforce Inbox and Einstein Activity Capture. Einstein Opportunity Insights offers smart reminders or tasks for nurturing customer relationships. Einstein Lead Scoring helps prioritize leads for conversion. Incorporating Sales Cloud Einstein and Einstein Lead Scoring into your sales and marketing strategy can yield a great return. Your Salesforce investment will fill your opportunity pipeline. Contact Tectonic for a free consultation to explore how Sales Cloud Einstein can accelerate lead conversion for your business. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 21, 2022in Artificial Intelligence, Data, Einstein Insights, Salesforce, Salesforce Einstein, Salesforce Sales Cloud
Salesforce Flow for Campaign Member Statuses
20Jan

Salesforce Flow for Campaign Member Statuses

Salesforce campaign member statuses are often undervalued, yet they play a crucial role in understanding prospect interactions and campaign performance. Salesforce Flow for Campaign Member Statuses. To enhance this process, Pardot (or Marketing Cloud Account Engagement) can automatically update Salesforce campaign member statuses based on prospect engagement using completion actions. However, a key hurdle is ensuring that these campaign member statuses exist within Salesforce campaigns to be visible in Pardot. Only statuses defined in Salesforce will be available for selection in automations like completion actions. By default, Salesforce campaigns come with basic statuses like “Sent” and “Responded”, which offer limited insight. For instance, if a prospect is marked as “Responded”, it doesn’t specify how they responded. Given that campaigns vary in nature (e.g., webinar versus email), it’s beneficial to tailor statuses accordingly. Unfortunately, many marketers manually edit campaign member statuses, risking errors and oversight. To address this, we can automate the creation of campaign member statuses based on campaign type using Salesforce Flow. Prep Work: Planning Campaign Member Statuses Begin by planning desired statuses for each campaign type. This can be done simply using a spreadsheet or document, outlining campaign types and associated member statuses. Example Statuses by Campaign Type For instance: Salesforce Flow Overview The Salesforce Flow is a straightforward process triggered by campaign creation. It identifies the campaign type and adds relevant member statuses accordingly. Steps to Implement Salesforce Flow Step 1: Configure the Trigger Step 2: Edit the Decision Step 3: Edit the Path (Example: Webinar) Step 4: Repeat for Other Campaign Types Summary Once configured, every new campaign creation will automatically populate meaningful member statuses. These statuses can be leveraged in Pardot (or Account Engagement) for completion actions and automation rules, streamlining campaign management and enhancing reporting. If you require assistance with campaign management or automation, we’re here to help optimize your processes. Feel free to reach out for personalized support. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 20, 2022in Salesforce
Salesforce Datorama analytics builder
19Jan

Datorama Features from Salesforce

Datorama serves as an all-in-one platform for monitoring and managing marketing data, investments, and key performance indicators (KPIs). As a Software as a Service (SaaS) data platform, Datorama facilitates the onboarding and visualization of marketing data from various sources, including ad servers, search, social, DSPs, POS, and CRM. Key features of this marketing suite include: AI-powered insights designed to drive optimizations. Datorama Reports are available in two versions: standard and advanced. The standard version, known as Datorama Reports (now Intelligence Reports for Engagement), includes dashboards, pivot tables, and intuitive reports displaying simple statistics. Additionally, Datorama Reports for Marketing Cloud provide detailed analyses of email campaigns, push notifications, and customer journey data at the campaign level, revealing deep marketing insights and campaign performance. Datorama Features – Now Marketing Cloud Intelligence Datorama, now known as Marketing Cloud Intelligence, is Salesforce’s cloud-based AI-powered marketing intelligence and analytics tool. This platform enables marketers to harness business intelligence by consolidating various marketing sources into a unified data model. Datorama addresses three main aspects of a customer’s business through its platform: Connect and Mix, Analyze & Act, and Visualize. This marketing intelligence platform allows users to connect their entire MarTech stack, offering flexibility and control. Datorama’s Marketing Integration Engine bridges marketing data across the entire technology stack into a single source, enabling the creation of real-time reports at scale. The implementation timeline for Datorama varies based on project complexity. Moderate to semi-complex projects with eight to 12 data sources may take between eight to ten weeks. Complex projects with 15 to 25 or more data sources could take between 14 to 18 weeks. As of July 2022, Datorama is now referred to as Marketing Cloud Intelligence. Content updated July 2022. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 19, 2022in Salesforce
Salesforce and Wrike
18Jan

Wrike Salesforce Integration

Seamless Wrike-Salesforce Integration for Real-Time Collaboration Easily integrate Wrike with Salesforce (SFDC) to sync data bidirectionally and in real time. With a single Unito flow, keep information aligned across platforms—no manual updates required. Why Integrate Wrike with Salesforce? Salesforce is a leading CRM solution used by teams worldwide, while Wrike streamlines project management. By integrating the two, sales and customer-facing teams can seamlessly collaborate with project teams, improving speed, transparency, and efficiency. Key Benefits: ✅ Work Within Salesforce – Salesforce users can manage Wrike tasks directly, eliminating the need to switch between platforms.✅ Real-Time Task Sync – Any changes in Wrike instantly update in Salesforce, ensuring consistency across both systems.✅ Improved Visibility & Accountability – Easily check task statuses in either platform, reducing the need for follow-ups.✅ Automated Project & Task Creation – Use templates or Wrike Integrate to generate tasks for Salesforce records automatically. How It Works: Customizable to Fit Your Needs With Wrike-Salesforce integration, teams can collaborate effortlessly, stay aligned, and keep projects moving forward—without ever leaving Salesforce. Get started in just a few clicks! Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 18, 2022in Data, Salesforce
Salesforce Communications Cloud
17Jan

What is Salesforce Communications Cloud?

Effective business communication is fundamental to success, playing a pivotal role in fostering robust customer relationships, promoting team collaboration, and driving revenue growth. Explore Salesforce Communications Cloud. In the current digital landscape, marked by rapid evolution in communication channels, businesses seek a comprehensive solution to streamline and enrich their communication processes. Consider Communications Cloud Explore Salesforce Communications Cloud—a groundbreaking offering from Salesforce, a leading provider of cloud-based solutions. Armed with a potent suite of tools and features, Communications Cloud empowers organizations to deliver personalized, seamless, and efficient communication experiences to both customers and employees. What is Salesforce Communications Cloud? Salesforce Communications Cloud stands as a comprehensive platform, enabling businesses to connect with customers, partners, and employees seamlessly across various channels. By consolidating communication channels such as email, SMS, social media, and voice into a unified platform, it facilitates the delivery of consistent and personalized communication experiences tailored to the target audience. Key Features of Salesforce Communications Cloud This platform boasts an array of features and tools that empower businesses to elevate their communication strategies. Some key features include: Benefits Implementing Salesforce Communications Cloud yields several advantages for businesses: Use Cases of Salesforce Communications Cloud The versatile applications of Salesforce Communications Cloud span various industries and business functions, including: Like Related Posts Cloud Products Cloud solutions, also known as cloud computing, cloud products or cloud services, deliver IT resources on demand over the Internet. Read more Collecting Customer Data and Acting On It Salesforce Data Collection and Customer Journey Mapping for Better Outcomes At the forefront of customer engagement, sales revenue leaders have Read more Nonprofit Marketers Invest in Technology to Support and Drive Strategy While the demand for the creativity of marketers remains steadfast, the evolving digital landscape of constituent engagement necessitates an increased Read more Salesforce Communications Cloud for Service Providers Salesforce’s Communications Cloud facilitates the delivery of digital-first journeys. With seamless order processes, offering time and cost savings while enhancing Read more

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January 17, 2022in Salesforce Communications Cloud
Salesforce
14Jan

Maximizing Sales Impact with Salesforce

Navigating Sales Challenges: Strategies for Success with Salesforce Maximizing sales impact with Salesforce doesn’t only effect your ROI. It shortens sales cycles. It increases conversion rates. And it makes a world of difference in the sales world. Sales professionals face unprecedented challenges in today’s competitive and resource-constrained workplace. External factors often hinder internal success. Global uncertainties, like supply chain disruptions, inflation, regulatory shifts, and political instability. They create an atmosphere of caution among B2B and B2C buyers. In response, companies are striving to enhance productivity, efficiency, and achieve predictable revenue. Key Benefits of Selling with Salesforce: Salesforce helps manage customer relationships, storing data, interactions, and deal information securely in a central location. With data stored in the cloud, you ensure its safety and prevent the loss of crucial or time-sensitive information.  Cloud based storage makes data easily accessible to a mobile and remote workforce. How Salesforce Supports Sales People: Salesforce, the most popular CRM tool, enables sales agents to focus more on client needs and less on back-end management. It frees up time for the sales team, allowing them to concentrate on critical tasks. As a Salesforce consulting company, Tectonic goes beyond innovating CRM technology.  We take the time to understand your sales process and customize your Salesforce instance to support your business model. Automating tasks that otherwise slow down your sales team.   Maximizing Sales Impact with Salesforce To counter the challenges facing sales teams today, sales leaders focus on factors which are within their control. A pivotal strategy involves fostering alignment between departments and dismantling communication silos that impede business velocity. Adapting operations to cater to the rising demand for hybrid or virtual selling, ensuring omnichannel accessibility. Fortifying company data and tools are paramount.  Tectonic designs a Salesforce ecosystem to empower sales teams. Tectonic and Salesforce Ecosystem Collaboration: Tectonic collaborates with you to maximize your Salesforce ecosystem, providing tailored platforms and tools for departmental collaboration and alignment. The Salesforce Customer Data Platform, offering a comprehensive 360-degree customer view, is accessible to all sales and marketing team members, pulling in data from every customer interaction. Maximizing Sales Impact with Salesforce for Success: Companies maximize success by engaging customers across multiple channels. By leveraging platforms like Salesforce Marketing Cloud and Salesforce Marketing Cloud Account Engagement. These tools enable omni channel communication, reaching customers at their preferred time and through their preferred channels. These tools are improving open and click-through rates. In the evolving sales environment, reps need to transition from being mere product pitchmen to trusted advisors and brand evangelists. This transformation demands access to appropriate technology, tools, training, and organizational support. Coupled with collaboration across various company teams, including marketing, customer service, and sales operations all win. Salesforce Sales Cloud Competitive Advantages: Maximizing Sales Impact With Salesforce With an Implementation Partner Salesforce Sales Cloud Implementation Services empower businesses to grow by optimizing processes, accessing information, and removing redundancies. The efficient utilization of technology and data by Sales Cloud promotes better messaging, outreach, and customer service. Therefore resulting in a better business.  Implementation partners like Tectonic increase speed to market and improve customization ensuring Sales Cloud is a valuable investment for your business. Building Relationships As companies prioritize building long-term customer relationships, Salesforce’s role becomes pivotal in defining strategy and enhancing efficiency. Sales leaders recognize the importance of sales operations in fostering long-term customer loyalty through recurring sales and predictable revenue. Salesforce, including the leading CRM platform, enables businesses to focus on growth while leveraging automations and workflows to streamline operations. Success in sales lies in focusing on controllable factors, continuous adaptation, and improvement. By maximizing impact and cultivating strong customer relationships, sales teams can drive revenue and achieve their targets. Schedule a consultation with Tectonic today for expert analysis and guidance on the best Salesforce tools for your business. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 14, 2022in Marketing Automation, Salesforce, Salesforce Implementation Services, Salesforce Sales Cloud
Salesforce CPQ and Billing for Order-to-Cash
13Jan

Salesforce CPQ and Billing for Order-to-Cash

Maximize Order-to-Cash Efficiency with Salesforce CPQ and Billing – Salesforce CPQ and Billing for Order-to-Cash Is your business seeking a streamlined order-to-cash (OTC) process? Unlock the potential of Salesforce CPQ and Billing to revolutionize your OTC efficiency. Dive into the details below to discover how. Quick Insights: The OTC process encompasses everything from order initiation to cash receipt and reconciliation across multiple departments. Salesforce CPQ and Billing automate the entire OTC process, enhancing speed, efficiency, and accuracy.Understanding Order-to-Cash (OTC):Order-to-cash (OTC) encompasses the end-to-end journey of processing a customer order and translating it into revenue. From order placement to revenue recording, OTC involves various departments such as sales, credit, shipping, and finance, facilitating seamless information flow. Salesforce CPQ and Billing:A pivotal component of Salesforce Revenue Cloud, CPQ and Billing streamline sales and finance functions to optimize customer experiences. While CPQ automates the Configure, Price, Quote process, Billing handles invoicing, payment, and revenue recognition. Orders initiated in CPQ seamlessly transition to Billing for comprehensive backend processing. Benefits of Salesforce CPQ and Billing: Enhanced OTC and QTC processesImproved billing accuracyFlexible billing arrangements, especially for subscription-based productsAutomated billing for streamlined operationsAccurate forecasting and bolstered customer relationships CPQ Revenue Cloud Billing SalesforceLeveraging Salesforce CPQ and Billing:Harnessing the power of Salesforce CPQ and Billing transforms the OTC process into a well-oiled machine. By automating tasks and minimizing errors, it accelerates the OTC timeline and ensures smoother cash flow management. Efficiency Enhancements: Automatic order entry reduces errors and ensures inventory availability.Error-free invoices are generated and dispatched promptly, expediting invoicing and payment cycles.Swift payment processing, with automated matching and depositing, minimizes delays.Automated reconciliation in the general ledger optimizes revenue recognition, eliminating manual intervention and reducing administrative costs.Real-time data and reporting capabilities empower informed decision-making and facilitate precise forecasting and planning. Partner with Tectonic for OTC Optimization:Partner with Tectonic, the Salesforce experts, to seamlessly integrate Salesforce CPQ and Billing into your existing systems. Our tailored solutions optimize backend processes, driving sales growth, enhancing customer service, and maximizing lead conversion. Discover the power of Salesforce Managed Services to propel your company towards success. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 13, 2022in Salesforce
Roles Profiles and Permission Sets
12Jan

Roles Profiles and Permission Sets

Profiles, roles, and permission sets are integral components that collectively define the access and capabilities of Salesforce users within an organization. Understanding these concepts is essential, particularly for those preparing for the Salesforce Admin certification exam. Or anyone responsible for managing data access and security. Profiles vs. Roles: Understanding the Difference Profiles primarily control the actions users can perform within Salesforce, often summarized by the acronym CRED: For instance, a profile may allow users to read and edit Leads but restrict them from deleting Leads. Additionally, profiles govern: Every Salesforce user is associated with a profile, which helps categorize users based on their functions within the organization. Notably, the ‘System Administrator’ profile grants comprehensive access, including ‘View all’ and ‘Modify all’ privileges. In contrast, roles determine data visibility within Salesforce. They are crucial for expanding access beyond the organization-wide default (OWD) settings, which set the baseline visibility for objects like Opportunities or Accounts. Roles operate in two primary ways to enhance data visibility: Profiles and Roles: Complementary Components To visualize their relationship: It’s important to note that profiles and roles are not mutually exclusive; they are designed to complement each other, enhancing both user functionality and data visibility within Salesforce. Permission Sets: Extending User Abilities Permission sets serve as add-ons to profiles, offering granular permissions to individual users without creating new profiles. They provide flexibility by allowing specific permissions (e.g., modifying email templates) to be assigned to users as needed. In summary, understanding the distinctions between profiles, roles, and permission sets is fundamental for Salesforce Admins. These concepts collectively govern what users can see and do within the Salesforce environment, laying the groundwork for effective user management and data access policies. Remember the mantra: “Roles see, profiles do,” as a simple guide when navigating the complexities of user permissions in Salesforce. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 12, 2022in Salesforce
Salesforce Sales Cloud
11Jan

Planning for Einstein Sales Cloud

Salesforce Sales Cloud is a powerful catalyst for your organization’s business expansion, representing a significant investment in the growth of your enterprise. By incorporating Sales Cloud Einstein with your Sales Cloud instance, along with your sales and marketing teams, can operate at an enhanced level of efficiency. The key to success lies in meticulous planning for the implementation of Sales Cloud Einstein. The enormous potential of the Einstein Platform is a potential gamechanger. Launched in 2016, during the Dreamforce conference, Einstein is a solution that combines AI, CRM data, and processes assisted with analytical techniques. It optimizes the capabilities of the entire Salesforce platform. By offering multiple functions and tools based on machine learning and deep learning in order to make processes more intelligent. Planning for Einstein Sales Cloud shortens your time to success. In the pre-enablement phase, a comprehensive understanding of your business challenges and priorities is imperative. Armed with this knowledge, you can identify the specific Sales Cloud Einstein features that align with your organizational goals. Ensuring alignment across your teams facilitates the measurement of success throughout the implementation process. Identifying challenges within the organization, such as data overload, time constraints, vague processes, and difficulty in recognizing opportunities at risk, sets the stage for a strategic implementation. Beginning with a small, diverse group of users allows you to test and fine-tune the selected Sales Cloud Einstein features. A Partner for Planning for Einstein Sales Cloud Leverage Salesforce or your implementation partner’s tools to ensure the richness, utility, and cleanliness of your CRM data. Transitioning into the enablement stage involves setting up Sales Cloud Einstein in your sandbox org, activating chosen features, and testing compatibility with existing architecture, workflows, and Lightning components. Effective communication with users is crucial during this stage, outlining the goals and features of Sales Cloud Einstein. Providing SMART goals—specific, measurable, achievable, relevant, and time-bound—facilitates the measurement of implementation success. Key performance indicators may include lead conversion rate increases, closed-won rate increases, opportunity pipeline growth, or reduced time to close opportunities. As you prepare to go live in your Salesforce org, assign Sales Cloud Einstein licenses to a diverse user group, including power users, a pilot group, and representatives from various departments. A successful post-enablement stage involves gathering feedback from users, measuring return on investment (ROI), and expanding user groups. Essential stages for a successful Sales Cloud Einstein implementation encompass: Planning for Sales Cloud Einstein Plan your Sales Cloud Einstein rollout in three stages: pre-enablement, enablement, and post-enablement. For those without an implementation partner, Salesforce’s setup guide offers a step-by-step walkthrough of the above stages. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 11, 2022in Salesforce Managed Services, Salesforce Sales Cloud
Salesforce Field Service
11Jan

Salesforce Field Service Explained

As an expansion of Service Cloud, Salesforce Field Service offers an all-encompassing perspective on workforce management. In straightforward terms, when a customer requests a new cable service, the cable installer will be on-site. The coordination of their current location, destination, and the quantity of cable in their vehicle is seamlessly handled through Field Service Lightning. Key features encompass appointment scheduling, dispatching technology, territory management, and a mobile app designed to assist field service technicians. Power the future of field service with the #1 AI platform for field service. Enhance customer engagement with real-time personalization, optimize field teams with our best in class scheduling engine and access to offline data, and improve field visits with the help of trusted AI built on the Einstein 1 Platform. Salesforce Field Service provides optimal access to and for field service agents. Prework Brief Accelerate service delivery, enhance customer satisfaction, and boost overall efficiency by giving your mobile workers vital customer data, asset history, and service records prior to each job. With summarized insights that include equipment maintenance and past customer interactions, prework briefs help mobile workers prioritize onsite tasks and grasp the broader context for meeting contract terms. Onsite Knowledge Search Field challenges can be daunting when you’re on your own. That’s why our Field Service mobile app gives contractors and employees with the power to search both internal and external knowledge bases instantly. Powered by AI summarization, users get the precise information necessary to improve first-time fix rates — boosting confidence and credibility in real-time. Post-Work Summary Say goodbye to time-consuming and error-prone service reports at the end of each job. Our intelligent summary generation feature ensures accurate and comprehensive reports while also reducing visit duration. Boost customer satisfaction significantly with Service Reports enriched with real-time customer and asset data, updates from mobile workers, and job images. Field Service Mobile App Our field service mobile app — available on Android and iOS — is the ultimate all-in-one tool tailored for the demands of today’s mobile workforce. Designed as an offline-first application, it enables your front line to work and seamlessly save changes even without Wi-Fi. Plus, the app offers extensive customization options, so it aligns perfectly with your unique business requirements. Mobile App Extensibility Empower your mobile app users with offline-capable experiences through Lightning Web Components (LWCs). Use standard components to build a tailored interface that aligns perfectly with your company’s requirements. Unleash your creativity by designing custom components that boost productivity and bring your innovative ideas to life for your workforce. Slack for Field Service Empower your mobile workforce with seamless connectivity and timely assistance whenever they need it. Swiftly mobilize for service appointments and tap into the expertise of colleagues throughout your organization. Our user-friendly interface ensures intuitive and accessible collaboration — keeping your team connected and responsive. Dispatch Management Boost your dispatchers’ productivity with our Dispatch Console. Easily create and update resource absences directly in the console. Efficiently organize candidates by availability and skill to identify the ideal candidates for each appointment. Experience an enhanced user interface that maximizes the potential of your Gantt chart for improved scheduling efficiency. Scheduling and Optimization Elevate your field service operations with our best-in-class scheduling and optimization engine. Built on the Hyperforce platform, Enhanced Scheduling and Optimization automates scheduling while aligning with priorities and constraints. It ensures efficient resource allocation, minimizes travel time, and complies with service-level agreements. Forecasting and Planning with Salesforce Field Service Use real-time data to quickly assess the impact of global or in-day optimization on travel time and resource utilization. When refining your scheduling policy, get an instant view of optimization results and KPI changes. Asset Service Management Shift from reactive to proactive service with real-time asset tracking. Monitor service outcomes and create preventive maintenance plans based on asset use, condition, and specific criteria. For example, you can schedule service if an asset’s temperature exceeds a set threshold — ensuring smooth operations and preventing downtime. Work Order Management Simplify the entire work order management process to seamlessly create, assign, execute, and debrief work orders. Empower your team to stay agile, improve customer satisfaction, and drive growth by eliminating manual paperwork and digitizing the entire work order lifecycle. Content updated February 2024. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 11, 2022in Data, Einstein 1 Platform, Hyperforce, Salesforce, Salesforce Manufacturing Automotive Energy, Salesforce Service Cloud, Technology
Salesforce Partner Platform Experience Cloud
10Jan

Manage Customer Relationships with Experience Cloud

Offer your customers a secure and exclusive platform for managing their account details through the Experience Cloud’s Customer Account Portal solution. Enhance customer relationships with Experience Cloud. Better interactions and reduced service-related expenses by implementing Salesforce Experience Cloud granting customers the ability to view and settle invoices. They canupdate account information and access your knowledge base for answers to common queries. Tailored for effective account management, the Customer Account Portal empowers you to: The Customer Account Portal maintains the flexibility and extensibility you’ve come to expect with other Lightning sites, enabling you to: Salesforce Experience Cloud’s Customer Portal is a perfect solution for the public sector, government, manufacturing industry, and financial services sector. The primary distinction between customer experience and customer relationships lies in their scope. Improved customer relationships with Experience Cloud grow over time. Customer experience encompasses a broader, more comprehensive perspective on individuals’ emotions during interactions with your business. In contrast, customer relationships specifically pertain to your company’s enduring connections with customers. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 10, 2022in Data, Salesforce, Salesforce Experience Cloud, Salesforce Financial Services Solutions, Salesforce Hospitality Travel and Transportation, Salesforce Manufacturing Automotive Energy, Salesforce Public Sector Solutions
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