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Spring ’24 Enhancements to Salesforce Analytics, Data Cloud, Einstein, and Net Zero Cloud

Discover the Spring ’24 Enhancements to Analytics Data Cloud Einstein and Net Zero Cloud Enhancements to Salesforce Analytics, Data Cloud, Einstein, and Net Zero Cloud in Spring’24. Reports and Dashboards for Data Cloud Enhancements Analytics Create custom report types, more core semantics, calculated insights, and date and time formulas. Analytics Collection Components Analytics Curate related

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Salesforce Copilot

What is Einstein Copilot for Salesforce?

What Is Einstein Copilot for Salesforce? Salesforce Copilot service operates similarly to other generative AI tools in the customer experience landscape. Users can instruct the tool to automatically respond to customer queries with pertinent, personalized answers based on company data. Is Copilot Safe to Use? Concerned about the safety of using Copilot? Rest assured, you

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Salesforce Einstein AI Trust Layer

Einstein AI Trust Layer Explained

The Einstein Trust Layer is a secure AI architecture. It is natively built into the Salesforce Platform. Designed for enterprise security standards the Einstein Trust Layer continues to allow teams to benefit from generative AI. Without compromising their customer data, while at the same time letting companies use their trusted data to improve generative AI

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Cloud Based Business Solutions

What Can’t Generative AI Do?

By Shannan Hearne, Tectonic Salesforce Marketing Consultant There is a tremendous amount of discussion about all the capabilities of generative AI, but once in a while it doesn’t hurt to look at the other side of the AI coin.  The USC Library published a piece in October of 2023 that did just that. In addition

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Salesforce Einstein Copilot

What’s Included in Einstein Copilot Studio?

By Tectonic’s Salesforce Marketing Consultant, Shannan Hearne Christmas came early this year with Salesforce’s announcement of Einstein Copilot Studio. Einstein Copilot Studio will encompass the following features: Like1 Related Posts A World Series Lesson for Your Business The Houston Astros won the World Series last night.  The first time the organization has won the World

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Salesforce Einstein Product Recommender

Configure Einstein Wait Before Recommending an Already Purchased Product

Customize the Duration for Einstein’s Recommendation of Past Purchases. If you Configure Einstein Wait proactively you can effectively send recommendations to customer. And send them right as they are about to run out of your product. What is Einstein product recommendations? Einstein Recommendations deliver the next-best product, content, or offer to every individual through product and

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Salesforce Service Cloud Intelligence

Salesforce Service Cloud Service Intelligence Enhancements

Service Intelligence, a data-centric solution, showcases vital performance metrics within the contact center. Recent Service Intelligence Enhancements have given even greater insights. In a significant launch, Salesforce introduced Service Intelligence. Service Intelligence an advanced analytics app for Service Clou. It is aimed at boosting agent efficiency, reducing costs, and elevating customer satisfaction. Service Intelligence Enhancements

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Google 360 Analytics Dashboard in Marketing Cloud

Salesforce Audience Insights

Salesforce Audience Insights By Tectonic’s Marketing Consultant, Shannan Hearne Salesforce Marketing Cloud is so much more than just an email sending platform. This insight explores how it can power your advertising.; Marketing Cloud offers robust audience segmentation capabilities, empowering marketers to effectively segment their customer base. The integration of AI through Audience Insights enhances this

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Salesforce Sales Cloud Unlimited

Introducing Salesforce Sales Cloud Unlimited

You might have caught wind of the latest addition to the Sales Cloud family – the “Unlimited” edition. In this exploration, we’ll delve into the core functionalities of Sales Cloud Unlimited, a robust offering designed to elevate day-to-day sales tasks within the Salesforce environment and boost overall productivity. Sales Cloud Unlimited is all about aiding

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Salesforce Einstein and Einstein Automate

Einstein Trust

Generative AI, Salesforce, and the Commitment to Trust The excitement surrounding generative AI is palpable as it unlocks new dimensions of creativity for individuals and promises significant productivity gains for businesses. Engaging with generative AI can be a great experience, whether creating superhero versions of your pets with Midjourney or crafting pirate-themed poems using ChatGPT. 

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