Salesforce Einstein Archives - gettectonic.com
Autodesk Enhancements with Einstein 1

Autodesk Enhancements with Einstein 1

Autodesk Enhances Customer Service and Agent Productivity with Salesforce AI Integration Autodesk, a leader in 3D design, engineering, and entertainment software, has strengthened its partnership with Salesforce by incorporating Salesforce AI technology into its service agent workflow. This integration aims to boost agent productivity and enhance customer satisfaction. Autodesk Enhancements with Einstein 1. Impact of

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Salesforce to Boost Productivity and Customer Interaction

Salesforce to Boost Productivity and Customer Interaction

Vonage, a global leader in cloud communications and a part of Ericsson, has announced that Endress+Hauser, a Swiss-based supplier of process and laboratory instrumentation and automation, has selected Vonage Contact Center for Service Cloud Voice to deliver consistent and personalized customer experiences across all channels. Salesforce to Boost Productivity and Customer Interaction With nearly 17,000

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LLMs Are Gullible

LLMs Are Gullible

Andrew Best wrote in Artificial Intelligence in Plain English that LLMs are gullible. Article summarized below. LLMs are gullible, which is why various experiments are often conducted on them to observe their reactions to different types of prompts. Through extensive experimentation, more insight is gained into their actual functioning. Today, a humorous discovery was made

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Salesforce Tiny Giant LLM

Salesforce Tiny Giant LLM

‘On-device Agentic AI is Here!’: Salesforce Announces the ‘Tiny Giant’ LLM Salesforce CEO Marc Benioff is excited about the company’s latest innovation in AI, introducing the ‘Tiny Giant’ LLM, which he claims is the world’s top-performing “micro-model” for function-calling. Salesforce’s new slimline “Tiny Giant” LLM reportedly outperforms larger models, marking a significant advancement in on-device

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Fifth Industrial Revolution

Fifth Industrial Revolution

On this Fourt of July, it seems like a good time to discuss the Fifth Industrial Revolution (5IR), also referred to as Industry 5.0, represents a paradigm shift emphasizing collaborative integration between humans and advanced technologies to foster sustainable and human-centric industrial practices. Building upon the digital innovations of the Fourth Industrial Revolution, 5IR aims

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Salesforce AI Journey

Salesforce AI Journey

“We’re on an Incredible Journey”: Why Salesforce’s AI Push is Just Beginning This article originally appeared in TechRadar by Mike Moore. Salesforce AI Journey. When it comes to leveraging AI to enhance global workforces, some companies are leading the charge, particularly when their technology is at the forefront. Salesforce, known for its robust AI tools,

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Flow Tricks for Salesforce

Flow Tricks for Salesforce

Flow enthusiasts everywhere appreciate its capabilities, which continue to evolve as a cornerstone of Salesforce declarative automation. Here are five essential Flow Tricks for Salesforce: In conclusion, embracing Flow not only optimizes business processes but also fosters continuous learning and improvement. By sharing insights and best practices, the Flow community collectively enhances user experiences and

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Generative AI Regulations

AI Manipulation

The Future of AI: Convenience and Risk Our lives are on the brink of being transformed by conversational AI agents designed to anticipate our needs, offer tailored information, and perform useful tasks on our behalf. These agents will rely on extensive personal data, including our interests, hobbies, backgrounds, aspirations, personality traits, and political views, all

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Slack Integrating AI Into Platform

Slack Integrating AI Into Platform

Slack’s CEO Denise Dresser announced that AI will soon be integrated into every aspect of the platform, enabling users to manage tasks and launch new projects without leaving the application. This announcement highlights a significant shift towards enhancing productivity and collaboration within Slack using advanced AI capabilities. Slack Integrating AI Into Platform. During a media

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DPD Salesforce AI Enhancements

DPD Salesforce AI Enhancements

DPD’s AI Integration: Enhancing Customer and Employee Experience DPD has ambitious plans to integrate AI throughout its Salesforce platform, aiming to automate tasks and significantly enhance the experiences of both customers and employees. DPD Salesforce AI Enhancements. Adam Hooper, Head of Central Platforms at DPD, explains that with over 400 million parcels delivered annually, maintaining

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Salesforce Feeding Post-Pandemic AI-Powered Digital Transformation

Salesforce Feeding Post-Pandemic AI-Powered Digital Transformation

The Digital Transformation Imperative: Salesforce’s AI Solutions The COVID-19 pandemic didn’t just accelerate digital transformation; it cemented it as an existential imperative for businesses across all industries. The sudden shift to remote work, digital customer engagement, and e-commerce highlighted the stark contrast between organizations that had prioritized digitization and those that hadn’t. In the post-pandemic

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Databricks LakeFlow

Databricks LakeFlow

Databricks Introduces LakeFlow: Simplifying Data Engineering Databricks, the Data and AI company, yesterday announced the launch of Databricks LakeFlow, a new solution designed to unify and simplify all aspects of data engineering, from data ingestion to transformation and orchestration. LakeFlow enables data teams to efficiently ingest data at scale from databases like MySQL, Postgres, and

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Adopt a Large Language Model

Adopt a Large Language Model

In 2023, Algo Communications, a Canadian company, faced a significant challenge. With rapid growth on the horizon, the company struggled to train customer service representatives (CSRs) quickly enough to keep pace. To address this, Algo turned to an innovative solution: generative AI. They needed to Adopt a Large Language Model. Algo adopted a large language

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Cautionary AI Tale

A Cautionary AI Tale

Oliver Lovstrom, an AI student, wrote an interesting perspective on artificial intelligence, a cautionary AI tale, if you will. The Theory and Fairy Tale My first introduction to artificial intelligence was during high school when I began exploring its theories and captivating aspects. In 2018, as self-driving cars were gaining traction, I decided to create

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