While many Salesforce products like Sales Cloud, Service Cloud, Education Cloud, Health Cloud, and various industry clouds are built on a common ‘core’ platform that shares the same datastore (an Oracle relational database), Salesforce Data Cloud operates on (Data Cloud Model) a distinct architecture and technology stack. This insight explores the data models and related
Agentforce stole the spotlight at Dreamforce, but it’s not just about replacing human workers. Equally significant for Service Cloud was the focus on how AI can be leveraged to make agents, dispatchers, and field service technicians more productive and proactive. Join a conversation to unpack the latest Sales Cloud innovations, with a spotlight on Agentforce for sales
Key Dates for the Winter ’25 Release Winter ’25 is Approaching! Can you believe it’s that time of year again? Salesforce is gearing up for its most anticipated release of the year, and Demand Chain is here to assist you in getting ready. There’s a lot to explore, so grab your coffee (or your preferred
Discharge planning is crucial for smoothly transitioning patients from hospital care to the next stage of their recovery. This process requires collaboration among patients, caregivers, and providers to create a personalized plan that ensures continuity of care after hospitalization. Effective discharge planning must consider the patient’s care needs, preferences, and concerns. When done well, it
Salesforce Unveils ‘Agentforce’ to Empower a Billion AI Agents by 2025 Salesforce has introduced Agentforce, a revolutionary suite of autonomous AI agents aimed at transforming service, sales, marketing, and commerce sectors. With Agentforce, companies can rapidly scale their operations, boost efficiency, and elevate customer satisfaction by leveraging intelligent agents that handle routine tasks and complex
Agentforce stole the spotlight at Dreamforce, but it’s not just about replacing human workers. Equally significant for Service Cloud was the focus on how AI can be leveraged to make agents, dispatchers, and field service technicians more productive and proactive. During the Dreamforce Service Cloud keynote, GM Kishan Chetan emphasized the dramatic shift over the
In a strategic move to enhance its AI capabilities, Salesforce has announced the acquisition of Zoomin, a leader in unstructured data management solutions. This acquisition, expected to finalize in the fourth quarter of Salesforce’s fiscal year 2025, aligns with the company’s mission to dominate the enterprise AI landscape through its Agentforce platform. The acquisition further
Salesforce Einstein Copilot Security: How It Works and Key Risks to Mitigate for a Safe Rollout With the official rollout of Salesforce Einstein Copilot, this conversational AI assistant is set to transform how sales, marketing, and customer service teams interact with both customers and internal documentation. Einstein Copilot understands natural language queries, streamlining daily tasks
Salesforce AI: Powering Customer Relationship Management Salesforce is a leading CRM solution that has long delivered cutting-edge cloud technologies to manage customer relationships effectively. In recent months, the platform has further advanced with the integration of generative AI and AI-powered features, primarily through its AI engine, Einstein. Salesforce AI Evolves with the Generative AI Landscape.
Salesforce to Acquire Zoomin: Enhancing AI Capabilities with Unstructured Data Salesforce, the world’s leading AI CRM, has signed a definitive agreement to acquire Zoomin, a top data management provider specializing in unstructured data. This acquisition is a pivotal move that will strengthen Salesforce’s Data Cloud, empowering AI agents with more personalized, context-aware capabilities. With Zoomin’s
Case Study: Salesforce Advanced Forcsting and Streamline Operations Yields Big Change and Bigger Results
In a world where data is everything, businesses are constantly seeking ways to better understand their customers, streamline operations, and make smarter decisions. Enter Salesforce Einstein—a powerful AI solution embedded within the Salesforce platform that is revolutionizing how companies operate, regardless of size. By leveraging advanced analytics, automation, and machine learning, Einstein helps businesses boost
Agentforce was the highlight of the week in San Francisco during Salesforce’s annual Dreamforce conference—and for good reason! Agentforce Advances Copilot and Prompt Builder and that is truly exciting. Agentforce represents a groundbreaking solution that promises to transform how individuals and organizations interact with their CRM. However, as with any major product announcement, it raises
Salesforce to Launch Pre-Built AI Tools for Healthcare in October Salesforce is introducing a new library of out-of-the-box AI tools specifically designed for healthcare operations, available through its Health Cloud. These generative AI features aim to streamline time-consuming tasks by integrating directly into clinician workflows, enhancing both the quality and efficiency of patient care. Key
How to Force a Refresh of the Einstein Next Best Action Component User Question: “Hi folks, is there a way to force a refresh of the Einstein Next Best Action component in the service console? I tried re-executing my recommendation strategy flow, but the recommendation didn’t change, even though the flow picked a new one.
