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The Next Frontier in Government Efficiency

The Next Frontier in Government Efficiency

Agentic AI: The Next Frontier in Government Efficiency As federal agencies face mounting pressure to streamline operations and reduce costs, AI-powered automation is emerging as a critical solution—and Salesforce is leading the charge. With its newly secured FedRAMP High authorization for Agentforce, Salesforce now enables civilian agencies handling sensitive data to deploy AI agents that automate complex workflows while maintaining strict compliance. Why This Matters Now The Department of Government Efficiency (DOGE) is aggressively pursuing cost-cutting measures, including workforce reductions—making AI-driven automation a strategic imperative. “Agencies are asking us, ‘Can you build a digital agent to solve this problem?’” says Paul Tatum, head of Salesforce’s Global Public Sector Solutions Engineering. “Their teams are doing incredible work, but they’re stretched thin.” How AI Agents Transform Government Workflows Salesforce’s AI agents specialize in decision-making support, particularly in high-stakes adjudication processes—such as:✔ Benefits approvals✔ Payment processing✔ Service request evaluations “Government policies are dense, complex, and constantly updated,” Tatum explains. “AI agents excel at parsing these rules and providing real-time recommendations—freeing up staff to focus on final decisions.” The Federal AI Copilot Model Rather than replacing humans, these AI agents act as intelligent assistants: Government Readiness for Agentic AI Federal agencies are uniquely positioned for AI adoption because:🔹 Data is well-structured & clean🔹 Use cases are clearly defined🔹 Documentation is thorough “The government is primed for this,” says Tatum. “AI will make agencies faster, more efficient, and more responsive to citizens.” A Competitive AI Landscape Salesforce isn’t alone in this space—Amazon, Google, and ServiceNow have also secured FedRAMP approvals for their AI agents. But with its deep federal footprint and seamless integration into existing Salesforce environments, Agentforce is positioned to be the game-changer. What’s Next? Salesforce is currently running demos and proofs of concept with multiple agencies. As AI adoption accelerates, one thing is clear: The future of government efficiency is automated, intelligent, and powered by AI. Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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ai agent interoperability

Salesforce Unveils Open AI Ecosystem with Agentforce and MCP Integration

Breaking the AI Interoperability Paradox Salesforce is solving the critical challenge facing enterprise AI adoption—how to balance open innovation with enterprise-grade security. With its upcoming Model Context Protocol (MCP) support for Agentforce, Salesforce is creating the first truly open yet governed ecosystem for AI agent collaboration. The $6T Digital Labor Opportunity Current barriers to AI adoption: Salesforce’s solution enables:✔ Native agent interoperability via open standards✔ Enterprise-grade governance baked into every connection✔ 16x faster deployment than DIY approaches AgentExchange: The Trusted Marketplace for AI Agents Key Innovations Partner Ecosystem in Action Partner AI Agent Capabilities Enabled AWS Unstructured data processing across Bedrock, Aurora DBs, and multimedia Box Intelligent contract analysis and automated workflow triggers Google Cloud Location-aware AI combining Maps, generative models, and transactional data PayPal End-to-end agentic commerce from product listing to dispute resolution Stripe Real-time payment operations and subscription management WRITER Compliant content generation within Salesforce workflows The Salesforce Advantage “With MCP, we’re creating a new category of agent-first businesses,” says Brian Landsman, CEO of AppExchange. “Partners build once and connect everywhere—without the security tradeoffs of traditional integrations.” Enterprise Benefits The Future of Digital Labor This announcement marks a pivotal shift in enterprise AI: Available in pilot July 2024, Salesforce’s MCP integration positions Agentforce as the hub for the next generation of enterprise AI—where security and innovation coexist to unlock the full trillion potential of digital labor. Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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New ChatGPT-4o

Ask ChatGPT in Salesforce

To “ask ChatGPT in Salesforce,” you essentially need to integrate ChatGPT’s capabilities into your Salesforce environment. This can be done through APIs, plugins, or pre-built integration solutions found on the Salesforce AppExchange. You’ll need to configure these integrations to allow ChatGPT to interact with Salesforce data and perform actions based on prompts.  Here’s a breakdown of how to do this: 1. Choose an Integration Approach: 2. Set up your API Credentials and Access: 3. Design and Implement Your Prompting: 4. Test and Iterate: Examples of what you can do with ChatGPT in Salesforce: Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Salesforce Launches Agentforce 3

Salesforce Launches Agentforce 3

Salesforce Launches Agentforce 3: The Next Evolution of Enterprise AI Agents Transforming Businesses with AI-Powered Digital Workforces Salesforce has unveiled Agentforce 3, a major upgrade to its AI agent platform designed to help enterprises build, optimize, and scale hybrid workforces combining AI agents and human employees. At the heart of the update is Agentforce Studio, a centralized hub where businesses can:✔ Design AI agents for specific tasks✔ Test interactions in real-world scenarios✔ Optimize performance with advanced analytics “We’ve moved past just deploying AI—now we’re refining it,” says Jayesh Govindarajan, Salesforce’s EVP of AI & Engineering. Solving the “Step Two” Problem: Making AI Agents Smarter & More Reliable While 3,000+ businesses are already building AI agents on Salesforce, a critical challenge emerged: How do you maintain and improve AI performance after deployment? Key Upgrades in Agentforce 3 🔹 Real-Time Observability – Track AI and human interactions via Agentforce Command Center🔹 Web Search & Citations – AI agents can now pull external data (with source transparency)🔹 Pre-Built Industry Tools – Accelerate deployment with 100+ ready-made AI actions🔹 Multi-LLM Support – Choose between OpenAI, Anthropic’s Claude, or Google Gemini🔹 Regulatory Compliance – FedRAMP High Authorization enables public sector use Real-World Impact: AI Agents in Action 1. OpenTable 2. 1-800Accountant 3. UChicago Medicine Pricing & Global Expansion The Future of AI at Work “Agentforce isn’t just automation—it’s a digital labor platform,” says Adam Evans, Salesforce’s AI lead. With open standards (MCP, A2A) and 20+ partner integrations (Stripe, Box, Atlassian), businesses can:✔ Scale AI without custom code✔ Maintain full governance✔ Continuously optimize performance The bottom line? AI agents are no longer experimental—they’re essential workforce multipliers. Companies that master them will outpace competitors in efficiency and customer experience. “With Agentforce, we’re gaining a holistic view of operations—enabling smarter decisions across every market.”—Athina Kanioura, Chief Strategy Officer, PepsiCo Next step for businesses? Start small, measure rigorously, and scale fast. The AI agent revolution is here. Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Artificial Intelligence of Things

Artificial Intelligence of Things

AIoT, or the Artificial Intelligence of Things, refers to the integration of Artificial Intelligence (AI) with the Internet of Things (IoT). Welcome to New Word Wednesday. This combination leverages the data-collecting capabilities of IoT devices and the analytical power of AI to create intelligent systems that can make autonomous decisions and improve efficiency in various applications.  What is AIoT? Key Benefits of AIoT: Examples of AIoT in Action: AIoT represents a significant advancement in how we interact with technology, moving from simple data collection to intelligent systems that can learn, adapt, and make decisions on their own.  Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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AI Agents Are the Future of Enterprise

Persona-Centric Intelligence at Scale

The CIO’s Playbook for AI Success: Persona-Centric Intelligence at Scale The New Imperative: AI That Works the Way Your Teams Do In today’s digital-first economy, AI isn’t just a tool—it’s the operating system of modern business. But too many enterprises treat AI as a one-size-fits-all solution, leading to low adoption, wasted investment, and fragmented value. The winning strategy? Persona-based AI—designing intelligence that adapts to how different roles actually work. From Siloed to Strategic: The Evolution of Enterprise AI The Problem With Platform-Locked AI Most organizations deploy AI in disconnected pockets—Salesforce for sales, Workday for HR, SAP for finance. This creates:🔴 Duplicated efforts (multiple AI models doing similar tasks)🔴 Inconsistent insights (CRM AI says one thing, ERP AI another)🔴 Vendor lock-in (intelligence trapped in specific systems) The Solution: System-Agnostic Intelligence Forward-thinking CIOs are shifting to centralized AI “as a service”—decoupling intelligence from individual platforms to power seamless, cross-functional workflows. Example: 4 Pillars of a Persona-Based AI Strategy 1. Role-Specific Intelligence AI should augment, not disrupt existing workflows:🔹 Sales Reps: Real-time deal coaching, automated lead scoring🔹 Customer Support: AI-generated case summaries, sentiment-triggered escalations🔹 HR Teams: Smart resume screening, personalized onboarding bots Real-World Impact: *”Salesforce’s Agentforce cuts rep ramp time by 40% with AI role-plays tailored to each rep’s deal pipeline.”* 2. Generative AI That Works Behind the Scenes GenAI isn’t just for drafting emails—it’s automating high-value workflows:✔ Marketing: Dynamically localizing campaign creatives✔ Legal: Auto-redlining contracts against playbooks✔ IT: Converting trouble tickets into executable scripts Key Consideration: Guardrails matter—implement strict controls for data privacy and IP protection. 3. Edge AI for Real-Time Action Smart Cities Example:📍 Problem: Mumbai’s traffic gridlock costs $22B/year in lost productivity📍 AI Solution: Edge-powered cameras + sensors dynamically reroute vehicles without cloud latency📍 Outcome: 30% faster emergency response times Enterprise Use Cases: 4. Intelligent Automation: The Silent Productivity Engine Combining RPA + AI automates complex processes end-to-end:🔸 Finance: Invoice matching → fraud detection → payment approvals🔸 Supply Chain: Demand forecasting → autonomous PO generation🔸 IT: Self-healing network alerts → auto-remediation The CIO Action Plan 1. Audit Existing AI Deployments 2. Build a Central AI Layer 3. Start With High-Impact Personas Prioritize roles where AI drives measurable ROI:🎯 Field Service Techs: AR-guided repairs + parts forecasting🎯 Account Managers: Churn risk alerts + upsell scripts 4. Measure What Matters Track persona-specific metrics: The Future Is Adaptive The next frontier? “Living Intelligence”—AI that evolves with user behavior: *”By 2026, persona-driven AI will boost enterprise productivity by 35%.”*—Gartner “The best AI doesn’t feel like AI—it feels like a smarter way to work.” Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Salesforce Healthcare and AI

AI-Powered Maternal Care

AI-Powered Maternal Care: How Illinois is Tackling the Maternal Health Crisis with Nurse Avery The Maternal Health Emergency in America The U.S. maternal health crisis continues to worsen, with 18.6 deaths per 100,000 live births in 2023 (CDC). The disparities are even starker: Black mothers are three times more likely to die from pregnancy-related causes than white mothers. The root causes?✔ Provider shortages – Not enough OB-GYNs, especially in underserved areas.✔ Lack of proactive care – Many mothers don’t receive consistent check-ins.✔ Social determinants of health (SDOH) – Food deserts, transportation barriers, and digital divides limit access. The Solution: An AI Nurse Named Avery To combat this, Drive Health, Google Public Sector, and the State of Illinois are launching Healthy Baby, a pilot program in Cook County deploying Nurse Avery—an agentic AI-powered nurse designed to provide 24/7 maternal support. I’m a mom. Been a mom so long my children have children. I’m also a lover of technology. But it is hard to fathom that calm soothing voice of a nurse or doctor on the other end of the phone line when you don’t know what is going on with your pregnancy. So Avery has me very intrigued. How It Works Why This Matters 1. Addressing Provider Shortages 2. Proactive Care Saves Lives & Money 3. Breaking Down Barriers The Road Ahead A Vision for Equitable Care “Everyone should have access to equitable care—healthy babies, healthy mothers, and safe births, no matter their zip code.”—James F. Clayborne Jr., Former Illinois State Senator The Bottom Line Maternal healthcare is broken—but AI can help fix it. The question is no longer if AI belongs in healthcare—but how fast we can scale it to save lives. I’m convinced. And more than a little excited that my future grandkids might be carried with this technology! By Tectonic’s Marketing Operations Director, Shannan Hearne Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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unpatched ai

Scrape the Web for Training Data

Do AI Companies Have the Right to Scrape the Web for Training Data? For the past two years, generative AI companies have faced lawsuits—some from high-profile authors and publishers—while simultaneously striking multi-million-dollar data licensing deals. Despite the legal battles, the political tide seems to be shifting in favor of AI firms. Both the European Union and the UK appear to be leaning toward an “opt-out” model, where web scraping is permitted unless content owners explicitly forbid it. But critical questions remain: How exactly does “opting out” work? And do creators and publishers truly have a fair chance to do so? Data as the New Oil The most valuable asset in AI isn’t GPUs or data centers—it’s the training data itself. Without the vast troves of text, images, videos, and artwork produced over decades (or even centuries), there would be no ChatGPT, Gemini, or Claude. Web scraping is nothing new. Search engines like Google have relied on crawlers for decades, indexing the web to deliver search results. But the rules of the game have changed. Old Conventions, New Conflicts Historically, website owners welcomed search engine crawlers to boost visibility while others (especially news publishers) saw them as competitors. The Robots Exclusion Standard (robots.txt) emerged as a gentleman’s agreement—a way for sites to signal which pages could be crawled. While robots.txt isn’t legally binding, reputable search engines like Google and Bing generally respect it. The arrangement was symbiotic: websites got traffic, and search engines got data. But AI crawlers operate differently. They don’t drive traffic—they consume content to generate competing products, often commercializing it via AI services. Will AI companies play fair? Nick Clegg, former UK deputy PM and current Meta executive, bluntly stated that requiring permission from artists would “kill” the AI industry. If unfettered data access is seen as existential, can we expect AI firms to respect opt-outs? Can Websites Really Block AI Crawlers? Theoretically, yes—by blocking AI user agents or monitoring suspicious traffic. But this is a game of whack-a-mole, requiring constant vigilance. And what about offline content? Books, research papers, and proprietary datasets aren’t protected by robots.txt. Some AI companies have allegedly bypassed ethical scraping altogether, sourcing data from shadowy corners of the internet—like torrent sites—as revealed in a recent lawsuit against Meta. The Transparency Problem Even if content owners could opt out, how would they know if their data was already used? Why resist transparency? Only two explanations make sense: Neither is a good look. Beyond Copyright: The Bigger Questions This debate isn’t just about copyright—it’s about: And what happens when Google replaces traditional search with AI summaries? Websites may face an impossible choice: Allow AI training or disappear from search results altogether. The Future of the Open Web If AI companies continue scraping indiscriminately, the open web could shrink further, with more content locked behind paywalls and logins. Ironically, the very ecosystem AI relies on may be destroyed by its own hunger for data. The question isn’t just whether AI firms have the right to scrape the web—but whether the web as we know it will survive their appetite. Footnotes Key Takeaways ✅ AI companies are winning the legal/political battle for web scraping rights.⚠️ Opt-out mechanisms (like robots.txt) may be ignored.🔍 Transparency is lacking—many AI firms won’t disclose training data sources.🌐 Indiscriminate scraping could kill the open web, pushing content behind paywalls. Would love to hear your thoughts—should AI companies have free rein over web data, or do content creators deserve more control? Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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when ai decides

When AI Decides

The Algorithm That Sentenced a Man—And No One Knows Why Meet Eric Loomis. In 2016, he was pulled over in La Crosse, Wisconsin, driving a car linked to a recent shooting. Loomis wasn’t charged with the shooting itself but pleaded guilty to lesser offenses: attempting to flee an officer and driving a vehicle without the owner’s consent. On paper, these were relatively minor felonies. But when it came time for sentencing, something unusual happened. Loomis’s fate wasn’t decided solely by a judge or jury—it was shaped by an algorithm. Wisconsin had adopted a proprietary risk-assessment tool called COMPAS (Correctional Offender Management Profiling for Alternative Sanctions) as part of a push for “data-driven justice.” The software was designed to predict a defendant’s likelihood of reoffending, theoretically helping judges make fairer sentencing decisions. COMPAS scored Loomis as high-risk, suggesting he was likely to commit another crime. That score became a key factor in the judge’s decision to sentence him to six years in prison. Here’s the catch: No one—not Loomis, not his lawyers, not even the judge—knew how that score was calculated. The algorithm was a black box, its inner workings kept secret by its developers. What data was used? What factors mattered most? No one could say. Loomis appealed, arguing that sentencing someone based on unreviewable, unexplained evidence violated due process. The case reached the Wisconsin Supreme Court, which ruled—shockingly—that the use of COMPAS was acceptable. The court acknowledged the tool’s flaws and warned against overreliance on it but ultimately decided that as long as a human judge had the final say, the algorithm’s role was permissible. In other words: An AI made a life-altering decision, no one could explain why, and the court said that was fine—as long as a human rubber-stamped it. Trucks may not yet be pulling up to gas stations demanding we mere humans use our opposable thumbs to fill their tanks, but they could be thinking about it. Accountability: From Campfires to Courtrooms Accountability isn’t just a human invention—it’s a biological imperative. Social species, from apes to humans, enforce norms to maintain order. Apes punish cheaters, share food based on contribution, and even exhibit a rudimentary sense of fairness. For early humans, accountability was immediate and visceral. Steal from the tribe? Face exile. Endanger the group? Risk death. Over millennia, these instincts hardened into customs, then laws. The evolution of justice has been a slow march from arbitrary power to reasoned rule. Kings once claimed divine right—rule “because I said so.” But revolutions in thought—Magna Carta, Locke’s social contract, Beccaria’s arguments for proportionate punishment—shifted accountability from gods to people. Yet now, after centuries of demanding transparency from power, we’re handing decision-making back to unquestionable authorities—not kings or priests, but algorithms we can’t interrogate. The Problem with Machine “Decisions” When a human makes a choice, we expect a reason. Maybe it’s flawed, maybe it’s biased—but it’s something we can challenge, debate, and refine. Machines don’t work that way. AI doesn’t reason—it calculates. It doesn’t weigh morality—it optimizes for probability. Ask an AI why it made a decision, and the answer is always some variation of: “Because the data suggested it.” Consider AlphaGo, the AI that defeated world champion Lee Sedol in 2016. At one point, it made a move so bizarre that commentators thought it was a glitch. But Move 37 wasn’t a mistake—it was a game-winning play. When engineers asked why AlphaGo made that move, the answer was simple: It didn’t know. It had just calculated that the move had the highest chance of success. Brilliant? Yes. Explainable? No. Agentic AI: Decision-Making Without Oversight If black-box algorithms in courtrooms worry you, brace yourself. AI isn’t just recommending decisions anymore—it’s acting autonomously. Enter Agentic AI: systems that don’t wait for instructions but pursue goals independently. They schedule meetings, draft reports, negotiate deals, and even delegate tasks to other AIs—all without human input. Google’s Agent-to-Agent (A2A) protocol enables AI systems to coordinate directly. Workday touts AI handshakes, where agents manage workflows like hyper-efficient middle managers. But here’s the terrifying part: We can’t audit these systems. As Dr. Adnan Masood, Chief AI Architect at UST, warns: “AI-to-AI interactions operate at a speed and complexity that makes traditional debugging and inspection almost useless.” When AI agents collaborate, their decision chains become unfathomably complex. “Explainable AI” tools offer plausible-sounding rationales, but they’re often post-hoc justifications, not true explanations. Who’s Responsible When AI Goes Rogue? In human systems, accountability is clear. If a judge sentences someone unfairly, we can vote them out. If a manager makes a bad call, they can be fired. But in an AI-driven world, who takes the blame? The answer is no one—or worse, everyone and no one at the same time. The Future: “Because the Algorithm Said So” Eric Loomis’s case was a warning. Today, AI shapes who gets hired, who gets loans, who gets parole. Tomorrow, it could dictate medical treatments, military strikes, and legal outcomes—all without explanation. We’re outsourcing judgment to machines that can’t justify their choices. And once we accept that, we’re left with only one answer when we ask why: “Because the AI said so.” Is that the future we want? Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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AI Interface Paradox

AI Interface Paradox

The AI Interface Paradox: Why the Search Box is Failing Generative AI The Google Legacy: How Search Conditioned Our Digital Behavior Google’s revolutionary insight wasn’t algorithmic—it was psychological. By stripping away all complexity from search interfaces (remember AltaVista’s cluttered filters?), they created what became the most ingrained digital behavior pattern of the internet age: This elegant simplicity made Google the gateway to the internet. But it also created an unshakable mental model that now hampers AI adoption. The Cognitive Dissonance of AI Interfaces Today’s AI tools present users with a cruel irony: The exact same empty text box that promised effortless answers now demands programming-like precision. The Fundamental Mismatch Google Search Generative AI Works with fragments (“weather paris”) Requires structured prompts (“Act as a meteorologist…”) Delivers finished results Needs iterative refinement Single interaction Requires multi-turn conversations Predictable outcomes Wildly variable quality This explains why: Why the Search Metaphor Fails AI 1. The Blank Canvas Problem The same empty box is asked to handle: Without interface cues, users experience choice paralysis—like being handed a single blank sheet of paper when you need both a spreadsheet and a paintbrush. 2. The Conversation Illusion Elizabeth Laraki’s Madrid itinerary struggle reveals the flaw: human collaboration isn’t linear. We: Current chat UIs force all interaction through a sequential text tunnel, losing the richness of real collaboration. 3. The Hidden Grammar Requirement Effective prompting requires skills most users lack: This creates a participation gap where only power users benefit. Blueprint for the Post-Search Interface Emerging solutions point to five key principles for next-gen AI interfaces: 1. Context-Aware Launchpads Instead of blank slates, interfaces should offer: Example: Notion AI’s “/” command menu that suggests context-appropriate actions. 2. Adaptive Input Modalities Task Type Optimal Input Visual design Image upload + text Data analysis File import + natural language Creative writing Voice dictation Programming Code snippet + comments 3. Collaborative Workspaces Moving beyond chat streams to: Example: Vercel’s v0 design mode that blends generation with direct manipulation. 4. Guided Co-Creation Instead of silent processing, interfaces should: 5. Specialized Agents Ecosystem A shift from monolithic AI to: The Coming Interface Revolution The companies that crack this will do for AI what Google did for search—not by improving what exists, but by reimagining interaction from first principles. Early signs suggest: As NN/g’s research confirms, the future belongs to outcome-oriented interfaces that adapt to goals rather than forcing users through static workflows. What This Means for Adoption Until interfaces evolve, we’ll remain in the “early adopter phase” where: The breakthrough will come when AI interfaces stop pretending to be search boxes and start embracing their true nature—dynamic collaboration spaces. When that happens, we’ll see the real AI revolution begin. Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Agentforce 3 and AI Agents

Agentforce 3 and AI Agents

Salesforce Lifts the Lid on AI Agents with Agentforce 3 No More Black Box AISalesforce has unveiled Agentforce 3, a suite of tools designed to build, test, and manage AI agents with full transparency. The key components—Agentforce Studio (an agent design and testing environment) and Agentforce Command Center (a monitoring dashboard)—will roll out in August, giving businesses unprecedented control over their AI workflows. Taking the Reins on AI Performance The Command Center introduces an observability dashboard that tracks:✔ Agent latency✔ Error rates✔ Escalation rates✔ Individual customer interactions This granular visibility allows businesses to identify failures, analyze root causes, and refine agent behavior—all in plain language. “You’ve got to be able to understand, monitor, and manage these agents before you let them loose on customers—let alone other agents,” said Rebecca Wettemann, Founder of Valoir. Interoperability on the Horizon Salesforce is also advancing AI agent collaboration with: These standards will enable cross-platform agent coordination, allowing one AI agent to orchestrate others—a vision shared by ServiceNow and other enterprise players. Early Adopters See Real-World Impact Goodyear is already customizing Agentforce to:🔹 Strengthen relationships with automakers & resellers🔹 Personalize consumer interactions (e.g., tire recommendations based on weather, location, and purchase history) “We’re shifting from transactional sales to lifetime customer value,” said Mamatha Chamarthi, Goodyear’s Chief Digital Officer. Governance & Security in a Multi-Agent Future Salesforce ensures secure interoperability with:✔ Policy-based data access controls for MCP/A2A agents✔ AgentExchange marketplace (already hosting MCP connections from AWS, Google Cloud, PayPal, and others) “Builders will be able to orchestrate dynamic, multi-agent experiences—safely,” said Gary Lerhaupt, Salesforce VP of Product Architecture. Challenges Ahead: The Ecosystem Factor Despite the push for interoperability, Salesforce still blocks rivals from searching Slack data—a potential hurdle for developer adoption. “Success hinges on open ecosystems,” noted Wettemann. “You need to get more players on board.” The Bottom Line With Agentforce 3, Salesforce is moving AI agents out of the lab and into the real world—equipping businesses with the tools to deploy, monitor, and optimize them at scale. The next frontier? Seamless cross-platform AI teamwork—but only if the industry plays nice. Key Takeaways: Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Data Governance for the AI Enterprise

A Strategic Approach to Governing Enterprise AI Systems

The Imperative of AI Governance in Modern Enterprises Effective data governance is widely acknowledged as a critical component of deploying enterprise AI applications. However, translating governance principles into actionable strategies remains a complex challenge. This article presents a structured approach to AI governance, offering foundational principles that organizations can adapt to their needs. While not exhaustive, this framework provides a starting point for managing AI systems responsibly. Defining Data Governance in the AI Era At its core, data governance encompasses the policies and processes that dictate how organizations manage data—ensuring proper storage, access, and usage. Two key roles facilitate governance: Traditional data systems operate within deterministic governance frameworks, where structured schemas and well-defined hierarchies enable clear rule enforcement. However, AI introduces non-deterministic challenges—unstructured data, probabilistic decision-making, and evolving models—requiring a more adaptive governance approach. Core Principles for Effective AI Governance To navigate these complexities, organizations should adopt the following best practices: Multi-Agent Architectures: A Governance Enabler Modern AI applications should embrace agent-based architectures, where multiple AI models collaborate to accomplish tasks. This approach draws from decades of distributed systems and microservices best practices, ensuring scalability and maintainability. Key developments facilitating this shift include: By treating AI agents as modular components, organizations can apply service-oriented governance principles, improving oversight and adaptability. Deterministic vs. Non-Deterministic Governance Models Traditional (Deterministic) Governance AI (Non-Deterministic) Governance Interestingly, human governance has long managed non-deterministic actors (people), offering valuable lessons for AI oversight. Legal systems, for instance, incorporate checks and balances—acknowledging human fallibility while maintaining societal stability. Mitigating AI Hallucinations Through Specialization Large language models (LLMs) are prone to hallucinations—generating plausible but incorrect responses. Mitigation strategies include: This mirrors real-world expertise—just as a medical specialist provides domain-specific advice, AI agents should operate within bounded competencies. Adversarial Validation for AI Governance Inspired by Generative Adversarial Networks (GANs), AI governance can employ: This adversarial dynamic improves quality over time, much like auditing processes in human systems. Knowledge Management: The Backbone of AI Governance Enterprise knowledge is often fragmented, residing in: To govern this effectively, organizations should: Ethics, Safety, and Responsible AI Deployment AI ethics remains a nuanced challenge due to: Best practices include: Conclusion: Toward Responsible and Scalable AI Governance AI governance demands a multi-layered approach, blending:✔ Technical safeguards (specialized agents, adversarial validation).✔ Process rigor (knowledge certification, human oversight).✔ Ethical foresight (bias mitigation, risk-aware automation). By learning from both software engineering and human governance paradigms, enterprises can build AI systems that are effective, accountable, and aligned with organizational values. The path forward requires continuous refinement, but with strategic governance, AI can drive innovation while minimizing unintended consequences. Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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New Slack Innovations

Slack News from Salesforce

Starting today, we’re updating Slack plans and pricing to expand access to AI, Agentforce, and Salesforce for organizations of all sizes. With these changes, customers will benefit from native AI, access to digital labor, deeper CRM integrations, and enterprise-grade security so they can grow faster with Slack. Since our last pricing adjustment in 2022, Slack has evolved into a unified work operating system and conversational interface for all your enterprise apps, data, and agents. Now more than ever, AI, data, and security are integral to Slack and essential for bringing AI agents successfully into the digital employee experience. We are committed to giving every team an onramp to AI-powered productivity in Slack — and every organization a secure foundation to grow with digital labor. That’s why we’re simplifying our pricing and bringing innovations into the core Slack experience across all our plans. Slack users gain new features across every plan We’re integrating AI features across all paid plans, adding summarization and huddle notes to the Pro plan, while supercharging our Business+ plan with a range of AI features including workflow generation, recaps, translation, and search. Our new Enterprise+ plan unlocks AI-powered enterprise search and evolved task management capabilities across your organization. Additionally, AI agents from Agentforce and partner AI apps can now be deployed in all paid plans. Every Salesforce customer will get Slack (Free Plan) with access to Salesforce integrations in Slack, so every team can collaborate around CRM data with Salesforce Channels in Slack or from Salesforce. Business+ and Enterprise+ teams will gain premium Salesforce features to forecast revenue, swarm deals, coordinate approvals, and respond to real-time event triggers. We’re enhancing security across all plans, bringing session duration controls and native device management to all of our plans — including Free, and adding SAML-based SSO for Salesforce customers — giving every team a trusted foundation to securely connect their people, data, AI, and agents. What’s changing with Slack pricing Slack is the work operating system for the agentic era These plan additions reflect our rapid pace of innovation over the last 18 months to deliver the most comprehensive work operating system for the era of AI and digital labor. Together, we are reinventing work for the age of digital labor. Humans are at the center — connected in conversation, amplified by AI, with instant access to contextual data — all built on a strong foundation of security and trust. For more information on these updates, visit the Slack Plans page or contact your account representative. Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Salesforce Tightens Slack’s API Rules

Salesforce Tightens Slack’s API Rules

Salesforce Tightens Slack’s API Rules, Restricting AI Data Access Salesforce, the parent company of workplace messaging platform Slack, has quietly updated its API terms to block third-party software firms from indexing or storing Slack messages—a move that could significantly impact enterprise AI tools. According to a report from The Information, the changes prevent apps like Glean (a workplace AI search provider) from accessing Slack data for long-term storage or analysis. In a statement to Reuters, Salesforce framed the shift as a data security measure, saying: “As AI raises critical considerations around how customer data is handled, we’re reinforcing safeguards around how data accessed via Slack APIs can be stored, used, and shared.” What Does This Actually Mean? APIs (Application Programming Interfaces) allow different software systems to communicate. Until now, companies could use Slack’s API to: Now, those capabilities are restricted. Third-party apps can still access Slack data in real time, but they can’t retain it—meaning AI models can’t learn from past conversations. Glean reportedly warned customers that the change “hampers your ability to use your data with your chosen enterprise AI platform.” Why Is Salesforce Doing This? Officially, the company says it’s about security and responsible AI. But critics argue it’s a strategic lock-in play: Industry Backlash: “This Is Anti-Innovation” The move has sparked frustration across the tech sector, with critics accusing Salesforce of building a walled garden: The Bigger Picture: AI’s Data Wars This isn’t just about Slack—it’s part of a broader battle over AI training data: Salesforce’s move suggests that enterprise AI will increasingly run on proprietary data silos—meaning companies that control the data control the AI. What Happens Next? One thing’s clear: The age of open data for AI is ending—and the age of data feudalism is here. Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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