Public Sector Solutions Archives - gettectonic.com
Tools to Liberate Salesforce Data

How To Unlock the Superpowers of a CRM

Want to learn how Salesforce CRM can help you create more efficient processes, reduce costs, and raise customer satisfaction? Download your free copy of our e-book to learn more. Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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The Next Frontier in Government Efficiency

The Next Frontier in Government Efficiency

Agentic AI: The Next Frontier in Government Efficiency As federal agencies face mounting pressure to streamline operations and reduce costs, AI-powered automation is emerging as a critical solution—and Salesforce is leading the charge. With its newly secured FedRAMP High authorization for Agentforce, Salesforce now enables civilian agencies handling sensitive data to deploy AI agents that automate complex workflows while maintaining strict compliance. Why This Matters Now The Department of Government Efficiency (DOGE) is aggressively pursuing cost-cutting measures, including workforce reductions—making AI-driven automation a strategic imperative. “Agencies are asking us, ‘Can you build a digital agent to solve this problem?’” says Paul Tatum, head of Salesforce’s Global Public Sector Solutions Engineering. “Their teams are doing incredible work, but they’re stretched thin.” How AI Agents Transform Government Workflows Salesforce’s AI agents specialize in decision-making support, particularly in high-stakes adjudication processes—such as:✔ Benefits approvals✔ Payment processing✔ Service request evaluations “Government policies are dense, complex, and constantly updated,” Tatum explains. “AI agents excel at parsing these rules and providing real-time recommendations—freeing up staff to focus on final decisions.” The Federal AI Copilot Model Rather than replacing humans, these AI agents act as intelligent assistants: Government Readiness for Agentic AI Federal agencies are uniquely positioned for AI adoption because:🔹 Data is well-structured & clean🔹 Use cases are clearly defined🔹 Documentation is thorough “The government is primed for this,” says Tatum. “AI will make agencies faster, more efficient, and more responsive to citizens.” A Competitive AI Landscape Salesforce isn’t alone in this space—Amazon, Google, and ServiceNow have also secured FedRAMP approvals for their AI agents. But with its deep federal footprint and seamless integration into existing Salesforce environments, Agentforce is positioned to be the game-changer. What’s Next? Salesforce is currently running demos and proofs of concept with multiple agencies. As AI adoption accelerates, one thing is clear: The future of government efficiency is automated, intelligent, and powered by AI. Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Navigating the Cloud Security Imperative

Navigating the Cloud Security Imperative: A Strategic Approach for Government Agencies The State of Federal Cloud Adoption A recent Institute for Critical Infrastructure Technology report reveals a watershed moment in government IT: This rapid digital transformation coincides with an unprecedented threat landscape where ransomware, supply chain attacks, and nation-state threats exploit cloud vulnerabilities faster than traditional security measures can respond. CISA’s Blueprint for Cloud Security: BOD 25-01 The Secure Cloud Business Applications (SCuBA) project under Binding Operational Directive 25-01 provides more than compliance—it offers a strategic framework for secure cloud adoption. The directive mandates four pillars of cloud security: 1. Comprehensive Asset Visibility 2. Automated Security Assurance 3. Risk-Based Vulnerability Management 4. Zero Trust Architecture Alignment The Operational Advantage of BOD 25-01 Beyond compliance, the directive enables agencies to: The Path Forward As cloud becomes the federal IT foundation, agencies must: “BOD 25-01 represents the most consequential shift in federal cybersecurity since the creation of Continuous Diagnostics and Mitigation (CDM). It’s not about compliance—it’s about changing how we fundamentally secure the cloud.” — Former Federal CISO *The cloud transition is inevitable, but insecure cloud adoption is not. BOD 25-01 provides the playbook for doing cloud security right—the first time.* Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Slack Operating System

U.S. Government Secures Major Discounts on Slack for Federal Agencies

U.S. Government Secures Major Discounts on Slack for Federal Agencies Through New GSA-Salesforce Partnership May 19, 2025 – In a major step to boost federal efficiency, the U.S. General Services Administration (GSA) has signed a landmark OneGov agreement with Salesforce, slashing the cost of Slack for government agencies. The deal provides deep discounts on Slack’s enterprise collaboration tools, enabling federal offices to modernize operations while cutting costs. Key Details of the Agreement Under the new terms, federal agencies will receive: These reduced rates will be available until November 30, 2025, giving agencies a six-month window to adopt the platform at significantly lower costs. Unlike past agreements, where agencies negotiated individual discounts, this deal leverages the total purchasing power of the federal government, ensuring better pricing and streamlined procurement. The move reflects the GSA’s push to centralize IT acquisitions, eliminating redundancies and maximizing savings. Leadership and Strategic Goals Josh Gruenbaum, GSA Federal Acquisition Service Commissioner, highlighted the partnership’s significance: “Through the OneGov initiative, we’re demonstrating that the federal government is a strong partner for industry, securing top-tier tools at the best value for taxpayers.” The OneGov program, backed by the current administration, aims to foster long-term partnerships with tech providers, potentially leading to more discounted offerings in the coming fiscal year. Boosting Government Productivity Slack, now part of Salesforce, serves as a unified hub for communication, app integration, and AI-driven workflows. Its adoption across federal agencies could improve interdepartmental collaboration, reduce inefficiencies, and accelerate decision-making. The inclusion of Slack AI for Enterprise introduces advanced automation, helping agencies process data faster and optimize operations—a critical advantage for large, complex organizations. A Shift in Federal Tech Procurement This agreement signals a broader move toward modernizing government IT infrastructure while controlling costs. As noted by NextGov, the deal is part of GSA’s strategy to offer cost-effective, scalable solutions under the OneGov framework. By standardizing collaboration tools across agencies, the federal government could enhance interoperability, reduce reliance on fragmented systems, and lower long-term technical debt. Looking Ahead Industry analysts suggest that this partnership could pave the way for more AI and cloud-based solutions in government. The steep discounts may drive rapid adoption, setting a precedent for future public-private tech collaborations. As agencies integrate Slack into their workflows, the impact on federal productivity and service delivery will be closely monitored—potentially serving as a model for future digital transformation efforts. Sources: BizSugar, Investing.com, NextGov Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Salesforce Industry Clouds

Salesforce Industry Clouds: Tailored Solutions for Public Sector Transformation Government-Specific CRM Built for the Digital Era Salesforce Public Sector Solutions (PSS) represents a paradigm shift in government technology, offering purpose-built applications that combine the power of CRM with public sector operational needs. This comprehensive suite enables agencies to modernize constituent services while maintaining rigorous compliance standards. Core Differentiators Public Sector Solutions Architecture 1. Foundation Layer ![Government Cloud Infrastructure] 2. Government Data Model Standard Object Enhanced Capability Case Violation tracking, benefit eligibility Account Citizen/business entity differentiation Inspection Mobile checklist workflows 3. Prebuilt Applications Diagram Code Download License & Permits Dynamic Forms Fee Automation Grants Mgmt Application Portal Disbursement Tracking Key Solution Areas 🆘 Emergency Program Management 📑 License & Permit Management 🔍 Inspection Management 💰 Grants Management Implementation Framework Phased Rollout Approach Add-On Modules Proven Outcomes BioMADE Case StudyChallenge: 9-month grant approval cyclesSolution: PSS Grants Management + DocuSignResults: Local Government Impact python Copy Download # Productivity metrics after PSS adoption print(f”Case resolution time: {before_hrs}hrs → {after_hrs}hrs”) print(f”Constituent satisfaction: {before_score} → {after_score}”) Typical Output:Case resolution time: 72hrs → 18hrsConstituent satisfaction: 62% → 89% Why Governments Choose Salesforce “PSS allowed us to stand up pandemic relief programs in 11 days – something that previously took 11 months.”— State CIO, Northeast U.S. Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Sales Productivity Revolution: Summer ’25 AI-Powered Selling

Transform Your Sales Team with Agentforce & AI 🚀 Next-Gen Sales Development with Agentforce SDR Impact: Early adopters report 40% more qualified meetings booked 🤖 Agentforce Deal Agent: Your AI Co-Pilot Feature Benefit Opportunity Audits Auto-review 100+ deal fields in seconds Smart Recommendations “90% of similar deals added Discount Approval” Approval Workflows Choose between manual or auto-updates Change Tracking Visual timeline of all AI-suggested modifications Case Study: Tech firm reduced deal cycle time by 22% using auto-field updates Conversation Intelligence 2.0 🎯 Einstein Conversation Insights flow Copy Download // Sample Flow Using Call Transcripts trigger: Call_Ended → Get_Transcript → Analyze_Sentiment → If Negative_Sentiment → Create_Case Else → Update_Opportunity_Stage New Capabilities: Compliance Note: Salesforce never records calls – integrate with your existing system Sales Operations Excellence 📊 Forecasting & Planning 📞 Communications Upgrade Partner Ecosystem Growth 🤝 Partner Central 2.0 Early Adopter Feedback: “Cut portal training time by 60%” Critical Updates ❗ LinkedIn Lead SyncReconfigure before Summer ’25 to avoid sync disruptions ❗ Activity ReportingPrepare for retirement of Activity 360 reports Getting Started “These tools help sellers focus 80% less on admin work and 80% more on selling,” says Salesforce SVP of Sales Cloud. Download Implementation Kit | Join AI Selling Bootcamp Which sales productivity feature will you deploy first? Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Create a Service Provider Portal in PSS

Salesforce Industry Clouds: Tailored Solutions for Public Sector Transformation

Salesforce Public Sector Solutions (PSS) represents a paradigm shift in government technology, offering purpose-built applications that combine the power of CRM with public sector operational needs. This comprehensive suite enables agencies to modernize constituent services while maintaining rigorous compliance standards. Core Differentiators Public Sector Solutions Architecture 1. Foundation Layer ![Government Cloud Infrastructure] 2. Government Data Model Standard Object Enhanced Capability Case Violation tracking, benefit eligibility Account Citizen/business entity differentiation Inspection Mobile checklist workflows 3. Prebuilt Applications Diagram Code Download License & Permits Dynamic Forms Fee Automation Grants Mgmt Application Portal Disbursement Tracking Key Solution Areas 🆘 Emergency Program Management 📑 License & Permit Management 🔍 Inspection Management 💰 Grants Management Implementation Framework Phased Rollout Approach Add-On Modules Proven Outcomes BioMADE Case StudyChallenge: 9-month grant approval cyclesSolution: PSS Grants Management + DocuSignResults: Local Government Impact python Copy Download # Productivity metrics after PSS adoption print(f”Case resolution time: {before_hrs}hrs → {after_hrs}hrs”) print(f”Constituent satisfaction: {before_score} → {after_score}”) Typical Output:Case resolution time: 72hrs → 18hrsConstituent satisfaction: 62% → 89% Why Governments Choose Salesforce “PSS allowed us to stand up pandemic relief programs in 11 days – something that previously took 11 months.”— State CIO, Northeast U.S. Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Can Grok Talk to Salesforce

Tectonic at Public Sector Partner Summit

Salesforce State & Local Government Partner Summit Event Date: April 29, 2025Hosted By: CarahsoftLocation: New Orleans, LA Key Takeaway With regard to data, analytics, and performance management across State Government EVERY agency says: This invitation only event was a great networking and learning experience. Plus, Brian and Tom had a great time. Like1 Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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AI Revolution in Government

Ready for AI in Government

AI Agents in Government: Who’s Ready? A new Salesforce survey reveals strong public support for AI-driven government efficiency, with the potential to save Americans hours of bureaucratic hassle. However, the findings also highlight a demographic divide, underscoring the need for a tailored approach to implementation. Public Readiness for AI in Government Salesforce surveyed 1,000 Americans and found that 87% would use an AI agent to navigate complex government processes. AI agents—software programs that automate tasks and interact with citizens—could function as virtual assistants, making services more accessible and efficient. The demand for 24/7 assistance is driven by frustration with time-consuming government tasks. Respondents identified these processes as the biggest waste of time due to confusing or redundant questions: AI in Action: A Proven Use Case Salesforce has already helped government agencies enhance efficiency through AI. For example, the California Department of Motor Vehicles reduced the time required to apply for a Real ID from 35 minutes to just 7 minutes using AI-powered digital solutions. According to Nasi Jazayeri, EVP and GM of Public Sector at Salesforce, license renewals present a prime opportunity for AI-driven improvements: “Now, in minutes, state and local government agencies can set up an AI agent powered by agency-specific data to make this process easier on both the applicant and the reviewer.” Addressing Public Concerns Despite the enthusiasm, the survey also highlights key concerns about AI in government. The top issues cited were: Additionally, certain demographics were less open to AI adoption. The survey found that: The Road Ahead The Salesforce survey highlights a public eager for AI-driven improvements in government services, but with critical concerns that must be addressed. The challenge now is to deploy AI thoughtfully, ensuring accessibility, transparency, and trust while bridging the demographic divide. Like1 Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Agentforce: Modernizing 311 and Case Management

Join Tectonic for an informational webinar on Salesforce Agentforce, Modernizing 311 services, and Case management. In this webinar you will hear: For more information fill out the contact us form below or reach out to the Public Sector team PublicSector@GetTectonic.com Get ready for the Next Frontier in Enterprise AI: Shaping Public Policies for Trusted AI Agents! AI agents are a technological revolution – the third wave of artificial intelligence after predictive and generative AI. They go beyond traditional automation, being capable of searching for relevant data, analyzing it to formulate a plan, and then putting the plan into action. Users can configure agents with guardrails that specify what actions they can take and when tasks should be handed off to humans. For the past 25 years, Salesforce has led their customers through every major technological shift: from cloud, to mobile, to predictive and generative AI, and, today, agentic AI. We are at the cusp of a pivotal moment for enterprise AI that has the opportunity to supercharge productivity and change the way we work forever. This will require governments working together with industry, civil society, and all stakeholders to ensure responsible technological advancement and workforce readiness. We look forward to continuing our contributions to the public policy discussions on trusted enterprise AI agents. Like1 Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Rise of Agentforce

Revolutionizing Government Services with AI-Powered Support

Government customer service isn’t just about solving problems—it’s about building trust, efficiency, and accessibility for all citizens. That’s why innovations like Salesforce’s AI-powered Agentforce are transforming public sector operations. As reported in CX Today, 85% of Salesforce’s own customer inquiries are now resolved by Agentforce—proving that AI can dramatically reduce wait times, improve accuracy, and free up human agents for high-value tasks. What This Means for Government Agencies 1. Faster, More Accurate Citizen Services ✔ AI assistants can instantly handle common inquiries—benefits applications, tax questions, permit requests—reducing delays.✔ 24/7 self-service ensures citizens get answers anytime, without long hold times. 2. Empowered Public Sector Teams ✔ By automating routine tasks, employees focus on complex cases, policy work, and personalized support.✔ AI-driven insights help identify trends, improving service design and resource allocation. 3. Greater Efficiency & Cost Savings ✔ Reduced operational costs by minimizing manual processing.✔ Scalable solutions that adapt to demand spikes (e.g., tax season, emergencies). 4. Trust Through Transparency & Compliance ✔ Built-in audit trails, data security, and governance ensure AI aligns with public sector regulations.✔ Citizens gain clear, consistent, and accountable interactions. Agentforce: A Tailored Solution for Government Salesforce’s Agentforce is designed to meet the unique needs of the public sector, offering: 🔹 Automated Case Management – Smart routing, status tracking, and self-service portals.🔹 Real-Time Analytics – Predictive insights to anticipate citizen needs.🔹 Emergency Response Tools – Rapid communication during crises.🔹 Seamless Salesforce Integration – Leveraging Service Cloud, Marketing Cloud, and Einstein AI for end-to-end citizen engagement. The Future of Public Service is Here By integrating AI like Agentforce, governments can:✅ Deliver faster, more equitable services.✅ Optimize limited resources.✅ Restore public trust through transparency. The goal? A smarter, more responsive government that works better for everyone. Ready to transform your agency’s service delivery? Let’s discuss how AI can empower your team. #PublicSector #GovTech #AI #DigitalTransformation #CitizenExperience Like1 Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Supercharge Salesforce Agentforce with OpenText AI-Powered Insights

The future of intelligent customer engagement is here. OpenText and Salesforce are revolutionizing AI-driven workflows with deep content integration, empowering sales and service teams to work smarter, faster, and with greater accuracy. AI in Sales & Service: The Need for Trusted Data AI is transforming business operations:✅ 83% of AI-powered sales teams report revenue growth✅ 93% of service teams achieve time and cost savings But success depends on trusted data. With 98% of sales leaders emphasizing the need for accurate, secure, and compliant information, OpenText Content Cloud provides the foundation for reliable AI—seamlessly integrated with Salesforce. OpenText + Salesforce: AI Innovation Leaders Since 2016, OpenText has enhanced Salesforce with powerful content management solutions. Now, we’re taking it further with GenAI-powered automation:✔ OpenText™ Content Aviator delivers AI-driven insights from unstructured data (contracts, emails, documents)✔ Selected as a launch partner for the Agentforce Partner Network✔ First-to-market solution on Salesforce’s new AgentExchange—making AI agent deployment faster than ever Key Use Cases 🔹 Sales Teams – Summarize customer buying trends, auto-generate upsell recommendations🔹 Customer Service – Instantly resolve claims by extracting key details from documents🔹 Claims Processing – Automate approvals with AI-powered document analysis How It Works: AI Insights → Agentforce Actions OpenText Content Aviator for Agentforce unlocks hidden insights from unstructured content stored in OpenText Content Management, then feeds them directly into Salesforce Agentforce to trigger smart, automated actions. Key Benefits 🚀 Accelerate Sales Cycles – Auto-summarize contracts, identify upsell opportunities🎯 Enhance Customer Service – Resolve cases faster with AI-generated insights✍ Reduce Manual Work – Auto-update Salesforce records, eliminating errors📧 Personalize at Scale – Draft tailored email responses using AI insights Now Available ✔ Integrated with OpenText Content Management CE 25.1✔ Coming soon to OpenText Core Content SaaS (CE 25.3) OpenText Content Aviator and Salesforce Agentforce integration provides AI-driven insights for Sales and Customer Service teams, enhancing productivity and accelerating processes. This integration enables users to discover, summarize, and translate business workspace content directly within Agentforce, eliminating the need to switch applications. Essentially, it leverages AI to extract valuable insights from unstructured data like documents, contracts, and emails, and then uses those insights to drive data-driven actions within Agentforce What’s Next? The Future of AI-to-AI Integration This is just the beginning. OpenText is expanding AI-driven automation across the entire content lifecycle, with upcoming innovations including:🔹 More AI agents for sales, service, and operations🔹 Industry-specific solutions (banking, insurance, healthcare)🔹 Bi-directional AI – Blending insights from multiple AI systems for smarter decision-making OpenText™ Content Aviator puts AI into the hands of business users to leverage conversational search, discover content, or even summarize a document or workspace, offering new ways to interact with content and extract knowledge. Content Aviator enables organizations to combine the power of generative AI and large language models (LLMs) with OpenText content services platforms, including OpenText™ Core Content Management, OpenText™ Documentum™ Content Management (CM) and OpenText™ Content Management (Extended ECM), to make document management, knowledge discovery, and business process automation more efficient, effective and intelligent. Get Started Today ✅ Explore OpenText Content Aviator for Agentforce on Salesforce AgentExchange✅ Discover all OpenText-Salesforce integrations on the Salesforce AppExchange Unlock the power of AI-driven content intelligence—and transform the way your teams work. Contact Tectonic today to leverage AI-driven content intelligence. Like1 Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Salesforce Lightning

Salesforce Lightning vs. Classic

Salesforce Lightning vs. Classic: The 2025 Decision Guide The Critical Choice for Modern Businesses As Salesforce phases out Classic (no updates since 2023), Lightning emerges as the only future-proof option with AI, mobile optimization, and superior analytics. Here’s what you need to know to make the right decision. Key Differences at a Glance Feature Lightning (2015+) Classic (Legacy) Interface Modern, component-based, drag-and-drop Text-heavy, tab-based Performance 50% faster load times, single-page app Slows with large datasets AI Integration Einstein AI for predictions & automation None Mobile Support Fully responsive design Limited functionality Customization Lightning App Builder, LWC components Rigid, requires coding (Visualforce) Security LockerService for component isolation Basic security protocols Analytics Interactive dashboards, real-time filters Static reports Why Lightning Dominates in 2025 1. Productivity Boost 2. AI-Powered Insights 3. Future-Proof Architecture 4. Cost Efficiency When Classic Might Still Work Consider Classic only if: Migration Made Simple Salesforce provides: The Verdict ✅ Choose Lightning if: You want AI, mobile access, and a scalable platform.⚠ Avoid Classic: It’s outdated, unsupported, and hampers growth. Next Steps: Pro Tip: Use Lightning Adoption Dashboards to track migration progress. Need help transitioning?  Contact Tectonic. Like1 Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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Salesforce Nonprofit Cloud

Transforming Nonprofit Fundraising with AI-Powered Solutions

The Fundraising Challenge Nonprofits face critical obstacles in achieving their mission-driven goals: 🔴 Limited Data Visibility – Lack of predictive insights to forecast donation trends🔴 Manual Processes – Time-consuming donor management and campaign tracking🔴 Donor Retention Struggles – Difficulty maintaining meaningful, long-term engagement Without data-driven strategies, organizations miss fundraising targets—limiting their ability to create real change. The Tectonic Solution: AI-Driven Fundraising Optimization Tectonic harnesses Salesforce Einstein AI and Agentforce to revolutionize nonprofit fundraising with intelligent automation, predictive analytics, and personalized engagement. Key Features 1. Predictive Donation Analysis 2. Real-Time Campaign Tracking 3. AI-Generated Recommendations 4. Automated Stakeholder Engagement 5. Personalized Donor Communications Industry-Wide Impact Fundraising is the lifeblood of nonprofits—directly affecting their ability to drive change. Tectonic’s AI-powered approach helps organizations: ✅ Boost Donation Predictability – AI forecasts likely contributions, improving goal attainment✅ Enhance Campaign Performance – Real-time tracking optimizes fundraising strategies✅ Deepen Donor Relationships – Personalized engagement increases retention✅ Drive Data-Backed Decisions – Historical insights refine future efforts✅ Amplify Community Impact – More efficient fundraising = greater mission fulfillment Why Tectonic? By integrating AI, automation, and Salesforce’s power, Tectonic enables nonprofits to:✔ Work smarter – Reduce manual effort with intelligent automation✔ Engage better – Strengthen donor loyalty through personalization✔ Raise more – Data-driven strategies maximize fundraising success 🚀 Empower your mission with Tectonic—where AI meets impact. Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more

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$15 Million to AI Training for U.S. Government Workforce

AI Adoption in the Federal Government

AI Adoption in the Federal Government: A New Era Under the Trump Administration With a new administration in Washington and a $500 billion AI infrastructure initiative underway, the U.S. federal government may be entering a phase of accelerated AI adoption. Federal AI Expansion AI adoption grew under the Biden administration, with agencies leveraging it for fraud detection, workflow automation, and data analysis. However, experts predict that the Trump administration will further expand federal AI use. “Trump and his advisers have spoken about ‘unleashing AI,’ signaling a push for broader adoption within government agencies,” said Darrell West, a senior fellow at the Brookings Institution’s Center for Technology Innovation. As the administration scales back AI safety regulations and deepens ties with major tech firms, federal AI usage is expected to rise. However, ensuring transparency and educating the public remain crucial for building trust in government AI applications. AI Governance Framework The foundation for federal AI governance was established under Trump’s first term, with executive orders EO 13859 (2019) and EO 13960 (2020). EO 13960 mandated an annual AI use case inventory, significantly expanding under Biden—from 710 cases in 2023 to 2,133 in 2024. Reggie Townsend, VP of Data Ethics at SAS and a National AI Advisory Committee (NAIAC) member, emphasized the importance of this transparency: “The inventory was a crucial first step in building public trust.” Biden’s EO 14110 (2023) introduced stronger AI guardrails, requiring agencies to designate chief AI officers, disclose safety-related AI use cases, and implement risk management guidelines. However, on his first day in office, Trump rescinded EO 14110, signaling a shift toward deregulation. AI Applications in Government The 2024 federal AI inventory reported 2,133 AI use cases across 41 agencies. The Department of Health and Human Services (HHS) led with 271 cases, reflecting a 66% increase from the previous year. Key applications include: Harvard Kennedy School adjunct lecturer Bruce Schneier anticipates even broader AI integration in government, from automating reports to drafting legislation and conducting audits. Despite growing interest, the federal government lags behind the private sector in AI adoption, especially for generative AI, due to concerns over bias, reliability, and transparency. AI Under a Second Trump Term Trump’s return to office in 2025 signals an AI policy shift favoring reduced oversight and enhanced global AI leadership. “Federal AI adoption will accelerate under Trump,” West said, citing efforts to integrate major tech figures into federal initiatives. Notably, Trump appointed xAI owner Elon Musk to lead the newly rebranded Department of Government Efficiency, formerly the U.S. Digital Service. This agency is tasked with modernizing federal technology, reducing costs, and driving deregulation. With EO 14110 rescinded, the scope of AI governance under Trump remains uncertain. “Will he eliminate all guardrails, or keep some protections? That’s something to watch,” West noted. Big Tech’s Role in Federal AI Trump’s inauguration underscored tech industry influence, with Elon Musk, Mark Zuckerberg, Jeff Bezos, and Sundar Pichai in attendance. Major tech firms, including Amazon, Google, and Microsoft, each contributed $1 million to the event, while OpenAI CEO Sam Altman made a personal $1 million donation. Some companies are aligning with the administration’s stance on AI and content moderation. Meta, for instance, has replaced its fact-checking services with a community-driven model similar to X’s Community Notes and relaxed its moderation policies. A deregulated AI landscape could benefit big tech, particularly in areas like AI safety standards and data copyright issues, while advancing the administration’s vision for U.S. AI dominance. AI’s Future in Government On his second day in office, Trump announced a $500 billion AI infrastructure investment, forming Stargate—a coalition of OpenAI, SoftBank, MGX, and Oracle—to expand AI infrastructure nationwide. “This will be the largest AI infrastructure project in history,” Trump declared, emphasizing the need for AI leadership against global competitors like China. However, West warned that accelerated adoption must be managed carefully: “It’s critical that AI is implemented fairly, with privacy and security safeguards in place.” Building AI Literacy Effective AI deployment requires education within federal agencies. “Many government workers lack AI expertise, making it difficult to procure and implement AI solutions effectively,” West said. NAIAC’s Townsend advocates for structured AI training, tailored to different federal roles. Public AI literacy is also crucial, with initiatives like the National AI Research Resource (NAIRR) promoting equitable access to AI education and development. “The public must be informed enough to hold the government accountable on AI issues,” Townsend concluded. As AI adoption accelerates, striking a balance between innovation, oversight, and public trust will define the next phase of federal AI policy. Like Related Posts AI Automated Offers with Marketing Cloud Personalization AI-Powered Offers Elevate the relevance of each customer interaction on your website and app through Einstein Decisions. Driven by a Read more Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. 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