Technology Archives - gettectonic.com
Metrics That Matter in Field Service

Metrics That Matter in Field Service

To gauge success in field service management, it’s crucial to measure key metrics, ranging from tactical aspects to customer satisfaction. Establishing Key Performance Indicators (KPIs) for field service can significantly contribute to the efficiency and revenue growth of your business. This guide outlines straightforward fixes and capabilities to achieve positive results in field service and

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Salesforce Feeding Post-Pandemic AI-Powered Digital Transformation

Salesforce Feeding Post-Pandemic AI-Powered Digital Transformation

The Digital Transformation Imperative: Salesforce’s AI Solutions The COVID-19 pandemic didn’t just accelerate digital transformation; it cemented it as an existential imperative for businesses across all industries. The sudden shift to remote work, digital customer engagement, and e-commerce highlighted the stark contrast between organizations that had prioritized digitization and those that hadn’t. In the post-pandemic

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Unity Catalog Open Sourced by Databricks

Unity Catalog Open Sourced by Databricks

Databricks Announces Open Sourcing of Unity Catalog for Data and AI Governance Databricks, the Data and AI company, has announced the open-sourcing of Unity Catalog, the industry’s only unified solution for data and artificial intelligence (AI) governance across clouds, data formats, and data platforms. This initiative underscores Databricks’ commitment to open ecosystems, providing customers with

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Salesforce Driving Change

Salesforce Driving Change

Sony Honda Mobility Leverages Salesforce Technology to Enhance Customer Relationships Sony Honda Mobility, a mobility tech startup, is utilizing Salesforce solutions—including Automotive Cloud, Data Cloud, Tableau, and MuleSoft—to deepen its customer relationships through enhanced data and insights. Sony Honda Mobility Inc. is a Japanese joint venture automotive company established by Sony Group Corporation and Honda Motor Company in 2022 to produce battery electric vehicles. The

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Nature Tech Alliance

Nature Tech Alliance

Exciting news! We are thrilled to introduce the Nature Tech Alliance, a groundbreaking initiative aimed at assisting companies in addressing pressing biodiversity challenges. Leading the charge are Planet, ERM, Salesforce, and NatureMetrics, joining forces to revolutionize how global corporations assess and manage their impact on nature.  Alliance will focus on biodiversity measurement, management and disclosure,

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Cautionary AI Tale

A Cautionary AI Tale

Oliver Lovstrom, an AI student, wrote an interesting perspective on artificial intelligence, a cautionary AI tale, if you will. The Theory and Fairy Tale My first introduction to artificial intelligence was during high school when I began exploring its theories and captivating aspects. In 2018, as self-driving cars were gaining traction, I decided to create

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Data Cloud Vector Database and Hyperforce

Data Cloud Vector Database and Hyperforce

Salesforce World Tour Highlights: Data Cloud Vector Database and Hyperforce At the Salesforce World Tour on June 6, 2024, at the Excel Centre in east London, the focus was on advancements in the Data Cloud and Slack platforms. The event, sponsored by AWS, Cognizant, Deloitte, and PWC, showcased significant innovations, particularly for GenAI enthusiasts. Data

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Five9 Salesforce AI Integration

Five9 Salesforce AI Integration

Five9 and Salesforce Enhance AI-Powered Solutions for Superior Customer Experiences Five9 (NASDAQ: FIVN), a provider of the Intelligent CX Platform, today announced the next step in its collaboration with Salesforce. Five9 Salesforce AI Integration. This partnership aims to deliver AI-powered solutions to enhance customer experiences (CX) in contact centers. The latest release, Five9 for Service

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Snowflake With AWS Salesforce and Microsoft

Snowflake With AWS Salesforce and Microsoft

In anticipation of its sixth annual user conference, Snowflake Summit 2024, Snowflake has unveiled the Polaris Catalog, a vendor-neutral, open catalog implementation for Apache Iceberg. This open standard is widely used for implementing data lakehouses, data lakes, and other data architectures. Snowflake With AWS Salesforce and Microsoft. The Polaris Catalog will be open-sourced for the

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Is AI a Bubble?

Is AI a Bubble?

Scott Galloway, Prof Marketing, NYU Stern • Host, CNN+ • Pivot, Prof G Podcasts • Bestselling author, The Four, The Algebra of Happiness, Post Corona, published an insightful look at artificial intelligence last month. Originally appearing in Medium.com Content repurposed with credit to author here. Five years ago, Nvidia was a second-tier semiconductor company, primarily

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