What is a CDP in Salesforce?

CDP Salesforce

A customer data platform (CDP) is an application that gathers, organizes and enriches data from multiple sources, while being marketer-centric, versus sales/service-centric like a CRM. It is a key enabler to organizations that want to maximize return on all the data they have collected and own around their customers.

The CDP combines all the data from all the sources in real time so you can make hyper-personalized offers and experiences that feel like magic.  This means connecting all the customer data back to email engines, demand-side platforms, and content management systems.

What is the difference between Salesforce Genie and CDP?

SFDC CDP follows the audience segmentation + data activation protocols. Salesforce Genie allows for data unification and identity resolution.

Is CDP same as data cloud?

Data Cloud shares the same purpose and benefits that CDPs deliver – however Data Cloud is not the same as the technology that was formerly Salesforce CDP. Data Cloud takes CDP’s capabilities, and extends the benefits right across the “Customer 360” (i.e. Salesforce’s product portfolio).

What can a Customer Data Platform do for your brand? CDPs connect customer data so every team has insight into how a customer interacts with you on every platform.

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