You need to purchase Salesforce Backup to be able to assign the Backup and Restore User Permission Set License and utilize the app.

The Salesforce Backup app is a managed package that you can install in your Salesforce org and set up in as little as 10 minutes! 

The first step is assigning the necessary licenses and permissions to the users who will manage the app. Each Salesforce Backup user needs:

  • The Backup and Restore User Permission Set License
  • The BackupRestore Permission Set
  • Object permissions

Step 1: Assign the Backup and Restore Permission Set License

The Backup and Restore Permission Set License gives users the permissions they need to use the Backup managed package.

  1. From Setup, in the Quick Find Box, enter Users, and then select Users. Select the user that you want to grant access to Salesforce Backup.
  2. From Permission Set License Assignments, click Edit Assignments, and select Backup and Restore User Permission Set License.
  3. Save your work.

Step 2: Assign Backup and Restore Permissions

Next, assign users permission to access the Salesforce Backup application.

  1. From Setup, in the Quick Find Box, enter Users, and then select Users. Select the users that you want to grant access to Salesforce Backup.
  2. From Permission Set Assignments, click Edit Assignments.
  3. Under Available Permission Sets, select BackupRestore Permission Set, click Add.
  4. Save your work.

Step 3: Assign Object Permissions to Users

Users who manage backup policy or initiate restore jobs also need object permissions to ensure that they have the correct access to data. (We dive deeper into how Backup respects object rules next.)   

  1. From Setup, in the Quick Find Box, enter Permission Sets, and then select Permission Sets.
  2. Click BackupRestore.
  3. Click Object Settings.
  4. Click an object name, and then click Edit.
  5. Under the Object Permissions section, enable the permissions the user requires to back up and restore object data (see the table below).
  6. Save your work.
  7. Repeat step 5 for all objects that the user manages in the Backup app.

Admins must identify the objects they want to include in their backup policy, and then make sure that they had the necessary object permissions.  

The Salesforce Backup application respects object access rules and only acts on objects that you have access to. Without full object access, backups don’t complete or aren’t available for restoration later. Most backup and restore issues stem from incorrect object access settings.

For objects you wish to include in your backup policy: Make sure that you’ve enabled Oauth for the app to have access to them, and assign read access to all objects you plan to back up.

Also ensure that you meet all special access rules. For example, some objects are only available in specific products or when features within those products are enabled. Review the Special Access Rules section of the Object Reference documentation for the licenses, permissions, and preferences that each object requires. 

Salesforce Backup Doesn’t Support Certain Objects

Here is a list of objects and items that are not currently supported by the Backup app:

  • Objects that aren’t supported by the Bulk API
  • Records stored in Big Objects
  • Standard objects that don’t contain the system fields CreatedDateLastModifiedDate, and SystemModstamp, plus the LoginDate field
    • If you have all required permissions and access levels enabled for an object, but the object shows a warning icon in the Backup Policy page or the backup log status shows NOT_VISIBLE, the object is likely missing one or more of these required fields
  • History objects aren’t backed up because they can’t be restored.
    • History tables are read-only, so they can’t be updated by the restore job
  • Light Application objects
  • Feed objects

Other key considerations:

  • When a record is updated, the original record ID is maintained. Only the fields that were changed get restored.
  • When a record is deleted, a new record ID is created to restore that record.
  • If a custom object is part of a managed package that’s not site-wide, integration users must have a license for the object.
  • Adding all objects for an initial Day 0 backup will take longer than an incremental backup.

Install and Set Up the Salesforce Backup Managed Package

You’ve set up your users with everything they need to use Salesforce Backup. Your last step is installing the managed package.

  1. Find the order form that your organization received when you purchased Salesforce Backup. It contains the installation URL.
  2. Click the URL, and then download the Salesforce Backup managed package.
  3. From the Managed Package page, select Install for Admins Only.
  4. If you’re prompted to approve third-party access, select Yes, grant access to these third-party web sites, and then click Continue. Although isn’t a third-party URL, Salesforce uses this domain to support the backup and restore process. You receive an email notification that the package is installed.
  5. In the Salesforce Backup app, click the Settings tab.
  6. In the Provision a Region section, from the dropdown menu, select the AWS region where you want to store your backups. When choosing a region, keep in mind any data residency requirements that apply to your organization.
  7. If you have no IP restrictions, click Start.

8. In the Set Up Your Connection section, click Connect. This action creates a secure connection using OAuth 2.0 Web Server Flow between Salesforce and the data storage location in AWS.

9. Click Test Connection.

When the test is successful, you’re ready to create a backup policy.

This is the application’s backup tab, which includes a list of available objects. 

This is the application’s setting tab, which includes settings relating to trusted IP addresses and connection status.

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