Salesforce’s UK & Ireland chief, Zahra Bahrololoumi, emphasized the urgent need for companies to train their staff on the effective and safe use of artificial intelligence tools, speaking to City A.M. The Need for AI Workers Never So Great.

Bahrololoumi highlighted the increasing demand for “highly skilled people” capable of utilizing trustworthy data sources and protecting sensitive information, noting that this need has “never been more clear nor urgent.”

Her comments coincide with the release of a Salesforce survey revealing that over 60 percent of individuals who use or plan to use generative AI at work feel they lack the skills to do so “accurately and safely.” Additionally, 70 percent of workers believe their employers are not fully leveraging generative AI’s potential, and more than half desire proper AI training.

Salesforce, which also owns the business messaging platform Slack, has urged the government to enhance national access to digital skills training. The survey, conducted in collaboration with YouGov, included 1,384 full-time UK employees from various industries.

Artificial intelligence (AI) is used in many aspects of life, including the workplace, retail, and healthcare. AI can help people understand how technology can improve their lives through products and services. AI skills can also set you apart at an interview.

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