Rural healthcare providers have long grappled with challenges due to their geographic isolation and limited financial resources. The advent of digital health transformation, however, has introduced a new set of IT-related obstacles for these providers. EHR Adoption and New IT Challenges While federal legislation has successfully promoted Electronic Health Record (EHR) adoption across both rural
Salesforce has introduced new AI-powered field service capabilities designed to streamline operations for dispatchers, technicians, and field service leaders. Leveraging the Salesforce platform and Data Cloud, these innovations aim to expedite time-consuming processes and enhance customer satisfaction by making field service operations more proactive and efficient. Why it matters: Field service teams currently spend only
The Winter ’25 updates and retirements are available through the pre-release program. On August 30, 2024, Sandboxes will be upgraded, providing your organization with the Winter ’25 release experience. Connecting Unified Knowledge to Third-Party SystemsSteps to Implement: Before adding a connector, review the connector requirements in the Zoomin documentation. Then, in Setup, enter “Unified Knowledge”
Pindrop Expands Deepfake Detection with New Tool On Thursday, voice authentication vendor Pindrop expanded its deepfake detection capabilities with the preview release of Pindrop Pulse Inspect, a tool designed to detect AI-generated speech in digital audio files. This new tool builds on Pindrop’s earlier launch of Pindrop Pulse at the start of the year. While
Salesforce Set to Launch Autonomous AI Service Agents. Considering Tectonic only first wrote about Agentic AI in late June, its like Christmas in July! Salesforce is gearing up to introduce a new generation of customer service chatbots that leverage advanced AI tools to autonomously navigate through various actions and workflows. These bots, termed “autonomous AI
Each year, Monte Carlo surveys real data professionals about the state of their data quality. This year, we turned our gaze to the shadow of AI—and the message was clear. Managing Data Quality in an AI World is getting harder. Data quality risks are evolving — and data quality management isn’t. Among the 200 data
Based on the writings of David Campbell in Generative AI. Sensitive AI Knowledge Models “Crime is the spice of life.” This quote from an unnamed frontier model engineer has been resonating for months, ever since it was mentioned by a coworker after a conference. It sparked an interesting thought: for an AI model to be
Announced by siliconANGLE’s Duncan Riley. Companies Used YouTube to Train AI. A new report released today reveals that companies such as Anthropic PBC, Nvidia Corp., Apple Inc., and Salesforce Inc. have used subtitles from YouTube videos to train their AI services without obtaining permission. This raises significant ethical questions about the use of publicly available
Tableau’s first generative AI assistant is now generally available. Generative AI for Tableau brings data prep to the masses. Earlier this month, Tableau launched its second platform update of 2024, announcing that its first two GenAI assistants would be available by the end of July, with a third set for release in August. The first
You’ve probably come across those generic “Proper Programmers Desk Items Under $100” lists. For some reason, there’s always that pointless monitor light and back support included. Let me be the first to call you out: if you need a monitor light to type, you’re not really a programmer. And if you spend money on back
Oliver Lovstrom, an AI student, wrote an interesting perspective on artificial intelligence, a cautionary AI tale, if you will. The Theory and Fairy Tale My first introduction to artificial intelligence was during high school when I began exploring its theories and captivating aspects. In 2018, as self-driving cars were gaining traction, I decided to create
Author Jeremy Wagstaff wrote a very thought provoking article on the future of AI, and how much of it we could predict based on the past. This insight expands on that article. Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to think and learn. These machines can perform
Apple’s Privacy Changes: A Call for Email Marketing Innovation As Apple’s new privacy features roll out, email marketers face a pivotal moment. Here’s how to adapt and innovate in response. The announcement of Apple’s new privacy features earlier this summer sent shockwaves through the email marketing community. These changes, set to debut in the upcoming
The Crucial Role of First-Party Identity in Customer Experience Customer identity is key in differentiating between a great and a poor – or even negative – customer experience. Without accurately identifying your customers, true success is pretty unattainable. However, for identity resolution to be effective, it must be conducted in a first-party manner. Most identity
