Salesforce Case Management Archives - gettectonic.com
salesforce queues for case management
04Feb

Creating Salesforce Queues for Effective Case Management

February 4, 2022in Salesforce Service Cloud, Salesforce Service Intelligenceby get-admin

Enhancing Support Management through Case Queues: A Practical Example Salesforce Queues for Case Management put the cases in front of the proper teams in multiple Salesforce industry solutions. Scenario: Sunshine Electronics, a leading electronics retailer, is committed to refining its customer support procedures by effectively handling incoming cases and inquiries. The company aims to ensure

Read More
Case Management in Salesforce
19May

Case Management in Salesforce

May 19, 2021in Customer Service, Salesforceby get-admin

What does Salesforce Case Management entail? Salesforce Case Management, as explained in the Service Cloud Introduction session, provides a platform for recording, tracking, and resolving customer issues across sales, service, and support. Advantages of utilizing a case management system: Case Management in Salesforce Salesforce Case Management allows the automatic collection of cases from various sources

Read More

Subscribe to our mailing list. Join our mail list to receive our newsletter

We'll keep you up to date with our latest news, insights, free resources, and much more.
Don't worry, we won't spam you.
gettectonic.com