Utility Bar Archives - gettectonic.com
What is Omni-Channel Salesforce
17May

What is Omni-Channel Salesforce?

May 17, 2022in Customer Service, Sales, Salesforce, Salesforce Implementation Services, Salesforce Mobile App, Salesforce Service Cloudby get-admin

What is Omni-Channel Salesforce? Omni-Channel is a Salesforce feature designed for Customer Service and Console applications that automates the routing of various work items, such as Leads and Cases, to agents. It ensures that work items are assigned to agents based on their capacity, priority, skill set, and other criteria. Features of Omni-Channel Benefits Omni-Channel

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Salesforce Lightning
10Feb

Salesforce Lightning Apps and The Utility Bar

February 10, 2022in Design, Salesforce, Salesforce Consulting Services, Salesforce Customization Services, Salesforce Development Services, Salesforce Implementation Services, Salesforce Lightningby get-admin

Ever considered having a static section in Salesforce for essential items like training links, flows, external links, visualforce pages, phone dialer, and more? Look no further – enter the Salesforce Lightning ‘Utility Bar.’ This insight provides a quick introduction to the utility bar, detailing how to set up and make the most of this handy

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