Salesforce Launches Pulse for Salesforce: AI-Driven Insights Directly in CRM Today, Salesforce announced Pulse for Salesforce, a new edition of Tableau Pulse designed to seamlessly integrate metrics and AI-powered insights into the CRM workflow, starting with Sales Cloud. Leveraging the Salesforce Einstein 1 Platform, Pulse for Salesforce uses generative AI to bring intelligence directly into
GLYNT.AI Launches Net Zero Hero for Salesforce Net Zero Cloud Net Zero Hero Sustainability Data + Net Zero Cloud GLYNT.AI, a leader in providing investor-grade sustainability data, has announced the launch of Net Zero Hero on the Salesforce AppExchange. This new offering enables sustainability and finance teams to access accurate, automated, and audit-ready data on
Cloud Security Leader Achieves FedRAMP Milestone Faster Than Any Other NEW YORK, NY / ACCESSWIRE / August 15, 2024 – Cloud security pioneer Wiz has announced that its top-rated Cloud-Native Application Protection Platform has achieved FedRAMP® Moderate Authorization, marking it as the fastest company to reach this milestone since its founding. Wiz’s achievement is now
Assistance is crucial for complex issues, but for simpler problems, customers typically prefer the convenience of self-service tools like account portals, FAQs, and chatbots. This preference is especially strong among digital natives, such as millennials and Gen Z. However, deploying self-service tools requires careful planning. For instance, over two-thirds of customers abandon a company’s chatbot
Qwary Enhances Customer Insights with New Salesforce Integration HERNDON, Va., Aug. 13, 2024 /PRNewswire/ — While surveys have long been a staple for gathering customer feedback, data entry often poses a challenge in obtaining comprehensive insights. Qwary’s new Salesforce integration aims to resolve this issue by enabling seamless data transfer and synchronization between the two
Salesforce Maintenance and Instance Refresh FAQs In addition to the three major releases each year, Salesforce continuously enhances our application infrastructure to better serve our customers. Impact on Salesforce Org During Maintenance. We post scheduled maintenance details on trust.salesforce.com, which provides a forward 12-month view. To minimize the impact of maintenance windows, we have implemented
SUGAR LAND, Texas, Aug. 12, 2024 /PRNewswire/ — AdvoLogix, a leader in legal technology, is excited to announce its groundbreaking Legal Assistant AI, a comprehensive suite of AI tools designed specifically for the legal industry. Law firms face mounting pressure to deliver exceptional client service while managing rising costs and complexities. This innovative solution seamlessly integrates with Salesforce,
Salesforce Text Messaging: Boost Customer Engagement Directly from Your CRM In this insight, we’ll explore why Salesforce SMS is a powerful tool for your business, how to make your SMS campaigns stand out, and how to send messages through Salesforce with minimal technical complexity. Salesforce Text Messaging. What is Salesforce Text Messaging? Salesforce SMS is
According to Gartner®, by 2028, 75% of enterprises will view the backup of SaaS applications as a critical necessity, up from just 15% in 2024. Salesforce, a key CRM tool for many of the world’s largest organizations, plays a pivotal role in driving business operations and accelerating revenue growth. Given its central role as the
The Role of APIs in Modern Software Development APIs (Application Programming Interfaces) are central to modern software development, enabling teams to integrate external features into their products, including advanced third-party AI systems. For instance, you can use an API to allow users to generate 3D models from prompts on MatchboxXR. The Rise of AI-Powered Applications
Licensing, Permitting, and Inspections Inspections are a crucial part of the licensing and permitting process, whether they involve a new home, a business seeking to open, or a follow-up based on a public complaint. Licensing and Permitting with Salesforce Public Sector Solutions aids in the critical steps in the process. Inspections can also be used
One of the most significant use cases for generative AI in business is customer service and support. Most of us have likely experienced the frustration of dealing with traditional automated systems. However, today’s advanced AI, powered by large language models and natural language chatbots, is rapidly improving these interactions. While many still prefer human agents
Not all medical chatbots are created equal, as a recent JAMA Network Open study reveals. The study found that some chatbots are better at tailoring health information to patient health literacy than others. Chatbots in Healthcare may not be ready for prime time. The report compared the free and paid versions of ChatGPT, showing that
Ask ten small and midsize business (SMB) owners to define a customer relationship management (CRM) system, and you’ll likely receive ten different answers. For some, a CRM supports their sales process; for others, it measures sales or stores customer histories. However, the true value of a CRM lies beyond these basic functions, according to Adam
Salesforce Enhances Nonprofit Cloud with AI and Data Tools Salesforce has introduced new artificial intelligence (AI) and data capabilities to its Nonprofit Cloud, aimed at helping organizations boost efficiency, personalize donor engagement, and increase funding. Learn how Salesforce Enhances Nonprofit Cloud. Among the new features are AI tools that generate personalized gift proposals and concise
