The Third Wave of AI at Salesforce: How Agentforce is Transforming the Landscape At Dreamforce 2024, Salesforce unveiled several exciting innovations, with Agentforce taking center stage. This post explores the key changes and enhancements designed to improve efficiency and elevate customer interactions. Introducing Agentforce Agentforce is a customizable AI agent builder that empowers organizations to
How Ambient AI is Enhancing the Patient-Provider Relationship Ambient AI is transforming the patient-provider experience at Ochsner Health by enabling clinicians to focus more on their patients and less on their screens. While some view technology as a barrier to human interaction, Ochsner’s innovation officer, Dr. Jason Hill, believes ambient AI is doing the opposite
What is Salesforce Automotive Cloud? In September 2022, Salesforce introduced Automotive Cloud, a robust all-in-one platform tailored for the automotive industry. At first glance, it appears to be an ideal solution for businesses in this sector, but how well does it serve car dealerships? Drawing on experience both as a former auto dealership employee and
Generative AI Will Overtake Legacy Stack Vendors With the rise of generative AI, legacy software vendors like Appian, IBM, Salesforce, SAP, Pegasystems, IFS, Oracle, Software AG, TIBCO, and UIPath are becoming increasingly obsolete. These vendors represent the old guard, clinging to outdated business process automation systems, while the future clearly belongs to AI-driven innovation. Back
Salesforce is directly challenging Microsoft in the growing battle of AI copilots, which are designed to enhance customer experience (CX) across key business functions like sales and support. In this competitive landscape, Salesforce is taking on not only Microsoft but also major AI rivals such as Google Gemini, OpenAI GPT, and IBM watsonx. At the
In need of help to implement requisite configuration updates to establish a usable data model for data segmentation that supports best practices utilization of Marketing Cloud features including Contact Builder, Email Studio and Journey Builder.
With artificial Christmas trees and holiday inflatables already appearing alongside Halloween decorations at big-box retailers, (and in neighbors’ yards before the first drop of pumpkin spice has been sipped) it’s clear that the holiday season is beginning earlier than ever this year. However, according to a new forecast from Salesforce, the expected holiday sales boost
In most new application builds, AI is rarely considered an active consumer. The prevailing assumption seems to be that AI is just a variation of reporting, which essentially translates to “not my problem” for application developers. In this mindset, the data platform gets treated like an afterthought, receiving the “exhaust fumes” of the application without
What Marketers Need to Know About AI Agents, Tech’s Next Big Bet Companies like Salesforce and OpenAI are making significant investments in AI agents, which are digital assistants poised to represent the next evolution of artificial intelligence. These agents promise to autonomously handle a variety of tasks, from making reservations to negotiating business deals. During
Einstein Copilot for Healthcare – Salesforce has introduced a new AI-powered healthcare assistant within its CRM system, marking its latest move to expand into the healthcare industry. As AI development accelerates, tech giants like Microsoft, Google, Amazon Web Services, and Salesforce are capitalizing on the opportunity to integrate AI and cloud technologies into healthcare to
EVPassport, a global leader in EV charging networks, announced an expanded partnership with Salesforce to enhance its customer experience through the deployment of Salesforce Service Cloud. This initiative solidifies EVPassport’s standing as a top provider in the EV charging space, recognized for customer satisfaction, loyalty, and reliability. With Salesforce Service Cloud, EVPassport can deliver more
SingleStore Acquires BryteFlow, Paving the Way for Real-Time Analytics and Next-Gen AI Use Cases SingleStore, the world’s only database designed to transact, analyze, and search petabytes of data in milliseconds, has announced its acquisition of BryteFlow, a leading data integration platform. This move enhances SingleStore’s capabilities to ingest data from diverse sources—including SAP, Oracle, and
In early September, Salesforce introduced its latest innovation: Salesforce Agentforce. This AI-powered suite is part of Salesforce’s expanding portfolio aimed at enhancing efficiency and streamlining business operations. Autonomous Agents on the Agentforce Platform are here. What is Salesforce Agentforce? Salesforce Agentforce is a platform designed to build autonomous AI agents, allowing businesses to manage critical
Salesforce AI Introduces SFR-Judge: A Family of Three Evaluation Models with 8B, 12B, and 70B Parameters, Powered by Meta Llama 3 and Mistral NeMO The rapid development of large language models (LLMs) has transformed natural language processing, making the need for accurate evaluation of these models more critical than ever. Traditional human evaluations, while effective,
Salesforce Spring ’25 Update: Important Changes to CSP Directives & Sprout iframe Starting with Salesforce’s Spring ’25 release, stricter Content Security Policy (CSP) directives will be enforced on Lightning Pages. These new rules are designed to keep your Salesforce environment secure by preventing cross-site scripting and other code injection attacks that can occur from loading externally hosted
