Einstein Activity Capture

Einstein Activity Capture is a productivity-boosting tool that helps keep data between Salesforce and your email and calendar applications up to date. Note: Starting in late 2023, existing EAC services and data are migrating to Hyperforce.

What is the difference between Salesforce Inbox and EAC?

Salesforce Inbox excels in providing a unified email and calendar management interface, while EAC automates activity tracking and delivers AI-driven insights. Assess your specific sales requirements, budget, and preferences to determine which solution aligns best with your needs.

What is the difference between lightning sync and Einstein activity capture?

EAC has the same functionality as Lightning Sync, but it also automatically logs emails (both incoming and outgoing) in addition to events. EAC works in the background as well, so no user intervention is required.

Does Einstein activity capture automatically log emails?

Einstein Activity Capture (EAC) is part of the Sales Cloud family. It uses the power of AI to automatically log events and emails against their respective Salesforce records and can also sync Contacts from Gmail or Outlook.

Why use Einstein activity capture?

EAC is a productivity-boosting tool that helps keep data between Salesforce and your email and calendar applications up to date.

How long does EAC store emails?

The default is 24 months. The amount can range from 3 months to 5 years.

How do I delete emails from EAC?

To delete activity by email address:

On the By Email Address tab, add the email addresses of the people whose activity you want to delete.
Choose whether to delete all past email and events or all one-to-one email messages and events that include the selected email addresses.
Click Delete, and confirm your selection.

Does EAC sync contacts?

EAC can sync up to 50,000 contacts per user. An additional non-syncing contact is picked up for sync only when one of the 50,000 stops syncing.

What is the difference between EAC and Gmail integration?

The main difference between these two is that Salesforce Gmail integration and Salesforce Inbox are both designed to providing users with Salesforce data and functionality within their email interface, while EAC focuses on automating data entry.

What is the limit of Einstein activity capture?

If you have only standard EAC users, a maximum of 6 months of captured activity data is stored and displayed on the activity timeline.