What is Lightning Dialer Salesforce?

Lightning Dialer Salesforce offers an outbound calling product with the option to add inbound calling functionality. You can pay for just the total number of minutes your entire org uses (in blocks of 1,000 minutes).  Salesforce recommends first choosing the right Sales Dialer edition for your business needs.

Is Salesforce dialer a VOIP?

Telephony integration enhances communication and streamlines workflows by allowing users to handle calls, track call data, and access customer information all in one place. Telephony in Salesforce is done through a VOIP (voice over internet protocol) service.

What is the difference between power dialer and auto dialer?

Power dialing focuses on having a live rep for every moment of every call, so no calls can be made when agents are busy. They connect less qualified prospects to sales reps. With auto dialers, each prospect has to show interest before speaking to a salesperson.

Multi-tasking with Lightning Dialer lets your Reps multi-task, all while speaking to your customers and take notes, bundle products, and finalize details. 2. Boost connect and Receive inbound calls: Lightning Dialer also allows your customer service reps to receive Inbound calls at only a little extra cost.

Salesforce Lightning Dialer is now Sales Dialer.

Content updated February 2024.

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