In today’s AI-driven business environment, customer experience (CX) has evolved from being a buzzword to a critical factor in determining success. It’s no longer enough for businesses to offer high-quality products or excellent service alone—today’s customers are always online, engaged, and seeking the most convenient, relevant, and enjoyable experiences. This is where Salesforce Data Cloud
A research team at Slack recently surveyed 5,000 full-time desk workers to understand what drives their use of AI-enhanced workplace tools. They found that people typically fall into one of five distinct personas, as identified by Slack’s Workforce Lab: What’s fascinating about this approach is how it aligns with the concept of managing people through
AI innovation is advancing at an unprecedented pace, unlike anything I’ve seen in nearly 25 years at Salesforce. It’s now a top priority for every CEO, CTO, and CIO I speak with. As a trusted partner, we help customers innovate, iterate, and navigate the evolving AI landscape. They recognize AI’s immense potential to revolutionize every
The Rise of Agentforce: How AI Agents Are Shaping the Future of Work Salesforce wrapped up its annual Dreamforce conference this September, leaving attendees with more than just memories of John Mulaney’s quips. As the swarms of Waymos ferried participants across a cleaner-than-usual San Francisco, it became clear that AI-powered agents—dubbed Agentforce—are poised to transform
Salesforce Introduces Integrated Ecommerce Storefronts in Starter and Pro Suites Salesforce has expanded its Starter and Pro Suites to include integrated ecommerce storefronts, combining capabilities across sales, service, marketing, and now commerce into a seamless, all-in-one solution. This new addition empowers small and growing businesses to create direct-to-consumer (D2C) online stores with ease. Key features
Generative AI has far more to offer your site than simply mimicking a conversational ChatGPT-like experience or providing features like generating cover letters on resume sites. Let’s explore how you can integrate Generative AI with your product in diverse and innovative ways! There are three key perspectives to consider when integrating Generative AI with your
Artificial Intelligence and Sales Cloud AI enhances the sales process at every stage, making it more efficient and effective. Salesforce’s AI technology—Einstein—streamlines data entry and offers predictive analysis, empowering sales teams to maximize every opportunity. Artificial Intelligence and Sales Cloud explained. Artificial Intelligence and Sales Cloud Sales Cloud integrates several AI-driven features powered by Einstein
Many organizations follow a hybrid approach to AI infrastructure, combining public clouds, colocation facilities, and on-prem solutions. Specialized GPU-as-a-service vendors, for instance, are becoming popular for handling high-demand AI computations, helping businesses manage costs without compromising performance. Business process outsourcing company TaskUs, for example, focuses on optimizing compute and data flows as it scales its gen AI deployments, while Cognizant advises that companies distinguish between training and inference needs, each with different latency requirements.
Researchers from Mass General Brigham recently published findings in PAIN indicating that large language models (LLMs) do not exhibit race- or sex-based biases when recommending opioid treatments. The team highlighted that, while biases are prevalent in many areas of healthcare, they are particularly concerning in pain management. Studies have shown that Black patients’ pain is
Salesforce has introduced a generative AI system designed to prioritize data privacy through a unique “forgetting” feature. This innovation allows the AI to process information through large language models (LLMs) without retaining the data, helping companies manage sensitive information more securely. As part of the latest wave in generative AI, Salesforce’s solution takes the form
Organizations must acknowledge the risks associated with implementing AI systems to use the technology ethically and minimize liability. Throughout history, companies have had to manage the risks associated with adopting new technologies, and AI is no exception. Some AI risks are similar to those encountered when deploying any new technology or tool, such as poor
Building a trusted AI system starts with ensuring transparency in how decisions are made. Explainable AI is vital not only for addressing trust issues within organizations but also for navigating regulatory challenges. According to research from Forrester, many business leaders express concerns over AI, particularly generative AI, which surged in popularity following the 2022 release
Salesforce AI and Cohere-Powered Slack Agents: Seamless CRM Data Interaction and Enhanced Productivity Slack agents, powered by Salesforce AI and integrated with Cohere, enable seamless interaction with CRM data within the Slack platform. These agents allow teams to use natural language to surface data insights and take action, simplifying workflows. With Slack’s AI Workflow Builder
AI Tools in Networking: Tailoring Capabilities to Unique Needs AI tools are becoming increasingly common across various industries, offering a wide range of functionalities. However, network engineers may not require every capability these tools provide. Each network has distinct requirements that align with specific business objectives, necessitating that network engineers and developers select AI toolsets
One effective way to accomplish this is by using the Document Matrix element in Discovery Framework–based OmniScripts. This approach allows you to streamline the assessment process and ensure that the advisor uploads the correct documents.
