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HIPAA

Salesforce HIPAA Compliance

Compliance plays a critical role in managing sensitive information, especially under regulations like the Health Insurance Portability and Accountability Act (HIPAA). Salesforce HIPAA Compliance. Enacted in 1996, HIPAA establishes national standards for safeguarding sensitive health information. Organizations and individuals who store, manage, or transmit healthcare data are subject to these regulations, which prioritize the confidentiality, integrity, and availability of patient information. While Salesforce provides tools to support HIPAA compliance, the responsibility for ensuring compliance ultimately lies with the data-processing organization or individual—not solely the platform itself. This insight explores Salesforce’s role in HIPAA compliance, key features for safeguarding electronic Protected Health Information (ePHI), and best practices for adhering to regulatory requirements. Understanding HIPAA Salesforce’s flexibility as a CRM platform allows it to serve industries that require HIPAA compliance, particularly healthcare and life sciences. At its core, HIPAA protects Protected Health Information (PHI)—any patient-identifiable information in medical records. PHI extends beyond traditional medical data to include names, addresses, birth dates, Social Security numbers, and more. When PHI is managed or transmitted electronically, it’s classified as electronic Protected Health Information (ePHI), which is subject to additional safeguards. Entities Covered by HIPAA HIPAA applies to several types of entities: While Salesforce is classified as a Business Associate, organizations using the platform remain responsible for adhering to HIPAA’s security requirements. Salesforce and the Business Associate Agreement (BAA) As a Business Associate, Salesforce must enter into a Business Associate Agreement (BAA) with healthcare organizations and other Covered Entities to define responsibilities and security measures for handling ePHI. The BAA outlines the Salesforce features and services eligible for HIPAA compliance. Notably: Without a signed BAA, organizations face significant penalties for HIPAA violations, even in the absence of a data breach. HIPAA-Compliant Salesforce Solutions Salesforce offers various solutions and features to support HIPAA compliance. These are categorized into platform security measures and specific compliant services: Key Security Features HIPAA-Compliant Services It’s important to note that not all Salesforce features are HIPAA-compliant, and proper configuration is critical to ensure compliance. Restrictions and Challenges While Salesforce offers robust security tools, some limitations and risks exist: Additionally, some Salesforce services, like certain social or mobile features in Health Cloud, are not compliant by default and require explicit mention in the BAA to be used with ePHI. Best Practices for HIPAA Compliance To maximize HIPAA compliance with Salesforce, organizations should: HIPAA Compliance Checklist Here’s a concise checklist to guide your HIPAA compliance efforts: Leveraging Third-Party Tools Solutions like GRAX can enhance HIPAA compliance in Salesforce by adding capabilities such as data backup, archiving, and recovery. GRAX’s security features include: However, integrating third-party solutions requires careful vetting to avoid compliance risks. Salesforce HIPAA Compliance Salesforce is a powerful tool for healthcare organizations, but achieving HIPAA compliance requires understanding its capabilities and limitations. A well-configured Salesforce environment, combined with diligent user management and third-party tools, can help organizations meet regulatory requirements while safeguarding patient data. By embracing best practices and staying informed about shared responsibilities, organizations can ensure HIPAA compliance, avoid penalties, and build trust with patients and stakeholders. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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What is Heroku

What is Heroku

What is Heroku? Heroku is a modern, container-based Platform as a Service (PaaS) that enables developers to deploy, manage, and scale applications with ease. Designed for simplicity, flexibility, and elegance, it provides the fastest path for developers to take their apps to market. Key Features of Heroku: The Evolution of Heroku Heroku has recently undergone a transformation, becoming fully cloud-native with advanced integrations like Kubernetes, OpenTelemetry, and Agentforce, an AI-powered enhancement to its platform. These upgrades retain the platform’s hallmark simplicity while delivering more performance and tools, such as Graviton processors, EKS, ECR, and AWS Global Accelerator. AI-Powered Innovation: Agentforce Agentforce, Heroku’s latest feature, brings AI-powered automation to app development. It empowers both technical and non-technical users by offering natural language workflows for building applications, making it accessible to a wider range of business users. According to Betty Junod, Heroku’s Chief Marketing Officer at Salesforce, the platform now seamlessly combines user-friendly experiences with cutting-edge AI capabilities: “We’ve replatformed while keeping the experience as simple as ever, but now with added horsepower, Graviton performance, and managed AI tools like Bedrock.” Agentforce is particularly impactful for non-developers, guiding them through building apps and automating processes with no-code or low-code tools. This innovation aligns with Heroku’s mission to make app creation easier and more interactive: “It’s not just apps serving information anymore; users are engaging with them in entirely new ways.” Deliver Apps, Your Way Heroku is designed to serve a variety of needs, from quick prototypes to mission-critical enterprise applications. Its fully managed ecosystem allows you to build and scale apps efficiently, leveraging the tools and languages you already know and love. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Cybersecurity

Cybersecurity Regulations for Hospitals

Beyond the 72-hour reporting requirement, which took effect on October 2, 2024, hospitals must implement key cybersecurity measures, such as multifactor authentication and a robust incident response plan, by October 2025. These regulations currently apply only to general hospitals, excluding other healthcare facilities like nursing homes and diagnostic centers.

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Einstein Copilot for Healthcare

Einstein Copilot for Healthcare

Einstein Copilot for Healthcare – Salesforce has introduced a new AI-powered healthcare assistant within its CRM system, marking its latest move to expand into the healthcare industry. As AI development accelerates, tech giants like Microsoft, Google, Amazon Web Services, and Salesforce are capitalizing on the opportunity to integrate AI and cloud technologies into healthcare to streamline administrative and operational tasks. Salesforce’s healthcare-specific AI tool, Einstein Copilot, is a conversational assistant that leverages an organization’s private data to provide relevant responses. Einstein Copilot enables healthcare providers and care teams to digitally capture and summarize information from both clinical and nonclinical sources, update patient records, and automate manual workflows. Key Features of Einstein Copilot Providers can use Einstein Copilot to generate patient summaries that include medications, diagnoses, social determinants, assessments, clinical service requests, and care gaps. A care manager can also ask the assistant to find an in-network provider based on location, specialty, and insurance coverage, and auto-fill referral forms using natural language prompts. The AI assistant can also trigger workflows for tasks such as sending referrals, scheduling appointments, and updating care plans. Salesforce expects Einstein Copilot to be HIPAA-compliant by summer 2024, with Copilot: Health Actions slated for general availability in winter 2024. Digitizing Health Assessments Salesforce is adding a feature called Assessment Generation that allows healthcare organizations to digitize standardized health assessments. These can be automatically populated into Salesforce Health Cloud, filled out electronically, and tracked for progress over time. Reducing Administrative Waste Salesforce cites research from McKinsey & Co. showing that administrative costs account for nearly a quarter of U.S. healthcare spending, with a potential savings of up to $320 billion. By integrating AI and CRM tools, Salesforce aims to reduce the operational burden on healthcare providers and improve patient outcomes. Amit Khanna, Senior Vice President and General Manager for Health at Salesforce, highlighted the value of these innovations: “These new data, AI, and CRM features reduce the administrative and operational burden for healthcare providers, leading to better outcomes for patients. With Salesforce’s trusted AI, healthcare organizations excited about generative AI—but wary of clinical and security concerns—can confidently integrate these innovations into their workflows.” Early Adopters and Impact Healthcare providers including Baptist Health South Florida and HarmonyCares are already leveraging Salesforce to personalize patient interactions and create unified patient views. HarmonyCares, which operates across 14 states with over 150 primary care providers, has used Salesforce’s AI-driven field service platform to streamline patient scheduling. The company reported a 50% increase in self-scheduling efficiency since adopting the platform and plans to expand its use of Salesforce Health Cloud for care management and engagement. Kristin Darby, Chief Information Officer at HarmonyCares, emphasized the benefits of AI in healthcare: “AI will dramatically improve our ability to quickly synthesize patient needs and preferences, enabling us to offer a more personalized experience with greater accuracy.” However, the integration of AI in healthcare is not without skepticism. A recent survey revealed that 69% of individuals are uncomfortable with AI being used to diagnose them, though more than half are open to its use in nonclinical tasks like scheduling and billing. Salesforce’s Healthcare Journey Salesforce first launched Health Cloud in 2015 to help providers manage patients by aggregating data from electronic medical records, devices, and wearables. In 2022, the company expanded this offering with Customer 360 for Health, a unified platform that combines real-time data from Data Cloud, Einstein AI, and automation tools like Flow to streamline processes such as prior authorizations, intake, and patient scheduling. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Healthcare Cloud Computing

Healthcare Cloud Computing

Cloud Computing in Healthcare: Ensuring HIPAA Compliance Amid Growing Adoption As healthcare organizations increasingly turn to cloud computing for scalable and accessible IT services, ensuring HIPAA compliance remains a top priority. The global healthcare cloud computing market is projected to grow from $53.8 billion in 2024 to $120.6 billion by 2029, according to a MarketsandMarkets report. A 2023 Forrester report also highlighted that healthcare organizations are spending an average of .5 million annually on cloud services, with public cloud adoption on the rise. While cloud computing offers benefits like enhanced data mobility and cost efficiency, maintaining a HIPAA-compliant relationship with cloud service providers (CSPs) requires careful attention to regulations, establishing business associate agreements (BAAs), and proactively addressing cloud security risks. Understanding HIPAA’s Role in Cloud Computing The National Institute of Standards and Technology (NIST) defines cloud computing as a model that provides on-demand access to shared computing resources. Based on this framework, the U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) has issued guidance on how HIPAA’s Security, Privacy, and Breach Notification Rules apply to cloud computing. Under the HIPAA Security Rule, CSPs classified as business associates must adhere to specific standards for safeguarding protected health information (PHI). This includes mitigating the risks of unauthorized access to administrative tools and implementing internal controls to restrict access to critical operations like storage and memory. HIPAA’s Privacy Rule further restricts the use or disclosure of PHI by CSPs, even in cases where they offer “no-view services.” CSPs cannot block a covered entity’s access to PHI, even in the event of a payment dispute. Additionally, the Breach Notification Rule requires business associates, including CSPs, to promptly report any breach of unsecured PHI. Healthcare organizations engaging with CSPs should consult legal counsel and follow standard procedures for establishing HIPAA-compliant vendor relationships. The Importance of Business Associate Agreements (BAAs) A BAA is essential for ensuring that a CSP is contractually bound to comply with HIPAA. OCR emphasizes that when a covered entity engages a CSP to create, receive, or transmit electronic PHI (ePHI), the CSP becomes a business associate under HIPAA. Even if the CSP cannot access encrypted PHI, it is still classified as a business associate due to its involvement in storing and processing PHI. In 2016, the absence of a BAA led to a .7 million settlement between Oregon Health & Science University and OCR after the university stored the PHI of over 3,000 individuals on a cloud server without the required agreement. BAAs play a crucial role in defining the permitted uses of PHI and ensure that both the healthcare organization and CSP understand their responsibilities under HIPAA. They also outline protocols for breach notifications and security measures, ensuring both parties are aligned on handling potential security incidents. Key Cloud Security Considerations Despite the protections of a BAA, there are inherent risks in partnering with any new vendor. Staying informed on cloud security threats is vital for mitigating potential risks proactively. In a 2024 report, the Cloud Security Alliance (CSA) identified misconfiguration, inadequate change control, and identity management as the top threats to cloud computing. The report also pointed to the rising sophistication of cyberattacks, supply chain risks, and the proliferation of ransomware-as-a-service as growing concerns. By understanding these risks and establishing clear security policies with CSPs, healthcare organizations can better safeguard their data. Prioritizing security, establishing robust BAAs, and ensuring HIPAA compliance will allow healthcare organizations to fully leverage the advantages of cloud computing while maintaining the privacy and security of patient information. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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What is Salesforce Health Cloud

Explore Salesforce Health Cloud

Empower Your Healthcare Team with Salesforce Health Cloud Equip your healthcare team with comprehensive 360-degree views that help connect and engage every patient, member, employee, and partner. Explore Salesforce Health Cloud Explore Health Cloud Understanding the capabilities of this platform is the first step to transforming your organization’s patient management. Let’s explore what Health Cloud offers to various types of healthcare organizations. Introducing Salesforce Health Cloud: A CRM Solution for Patient Management Over 600 companies, including industry leaders like Lilly, Pacific Clinics, United Healthcare, Progyny, Stanley Healthcare, and Humana, trust Salesforce Health Cloud for their patient management needs. As the healthcare industry rapidly evolves, effective patient information management is essential. This insight looks into Salesforce Health Cloud’s capabilities, features, integration options, and benefits, including its security architecture. What is Health Cloud? Salesforce Health Cloud is a cloud-based technology designed specifically for the healthcare industry. It centralizes patient information, giving healthcare professionals a complete view of patient records, enabling more effective treatments and better patient care. Key Capabilities of Salesforce Health Cloud Salesforce Health Cloud is a robust platform offering key capabilities such as: Salesforce in the Healthcare Industry Salesforce is increasingly popular among healthcare organizations for several reasons: Salesforce Health Platform Features Salesforce Health Cloud offers three main sets of features: Salesforce Health Cloud Architecture The architecture of Salesforce Health Cloud includes: Salesforce Health Cloud Security Salesforce Health Cloud is designed to securely manage healthcare data, featuring: Revolutionizing Healthcare Delivery with Salesforce Health Cloud Salesforce Health Cloud is designed for healthcare organizations to automate processes and provide personalized patient care. Since its launch in 2016, Health Cloud has evolved to address the complexities of the healthcare industry, including the introduction of Customer 360 for Health, an AI-driven healthcare solution. Why Choose Salesforce Health Cloud? Salesforce Health Cloud connects healthcare teams to ensure that patients receive the right care, supported by multi-layered security to protect sensitive patient data. It integrates clinical and non-clinical patient data, streamlining workflows and enhancing patient satisfaction. Top Features of Salesforce Health Cloud Key features include Patient 360, Care Plans, Care Coordination, Health Timeline, and Einstein Analytics for Healthcare, among others. Salesforce has also introduced AI-powered innovations under the Patient 360 for Health initiative, enhancing patient care and operational efficiency. Integration with MuleSoft Salesforce Health Cloud’s integration with MuleSoft allows organizations to connect with existing healthcare systems, ensuring accurate and up-to-date patient information, unlocking the full potential of their data, and improving decision-making. Conclusion Salesforce Health Cloud is more than just a platform—it’s a comprehensive solution for managing doctor-patient interactions, recordkeeping, and delivering personalized care. By leveraging Health Cloud, healthcare organizations can transform patient experiences, streamline processes, and ensure data security and compliance, positioning themselves for a brighter future in healthcare. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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mulesoft and healthcare

MuleSoft and Healthcare

Driving Innovation in Healthcare Through Data Interoperability Healthcare organizations are navigating an unprecedented surge in patient data, which is critical for communication, research, and management. This data plays a pivotal role in modernizing healthcare and improving outcomes, particularly with the shift toward a Value-Based Care Model. However, 81% of IT leaders report that much of this data remains trapped in silos, hindering innovation and negatively impacting patient satisfaction. The Importance of Interoperability in Healthcare Improving Patient Outcomes and Managing RiskLeading healthcare organizations understand that achieving interoperability—seamless data exchange across clinical and non-clinical systems—is vital. Beyond supporting Value-Based Care, interoperability drives patient satisfaction, loyalty, and cost-efficiency. By enabling accurate data sharing, healthcare providers can: Interoperability also supports proactive preventative care, reducing long-term healthcare costs and boosting life expectancy. Regulatory Mandates: The Interoperability and Patient Access Final RuleSince May 1, 2020, the Centers for Medicare & Medicaid Services (CMS) have mandated interoperability through the Interoperability and Patient Access Final Rule. This legislation holds U.S. healthcare providers accountable for: Non-compliance can result in significant fines and public reporting of violations, further emphasizing the criticality of achieving interoperability. The Challenge of ImplementationDespite its clear benefits—improved patient outcomes, compliance, and cost savings—achieving interoperability poses challenges. Technological complexities and siloed data structures hinder seamless integration. This is where MuleSoft, a Salesforce company, provides a powerful solution. How MuleSoft Enables Interoperability in Healthcare Breaking Down Silos with API-Led IntegrationMuleSoft is a trusted partner for leading healthcare organizations, offering secure, scalable solutions to eliminate data silos. Recognized as a Leader in Gartner’s Magic Quadrant for iPaaS, MuleSoft empowers providers with its HIPAA-compliant Anypoint Platform, facilitating interoperability through API-led integration. Key Features and Benefits Transforming Healthcare with MuleSoft The digital transformation of healthcare is accelerating, driven by evolving regulations, patient expectations, and a dynamic global environment. MuleSoft stands at the forefront of this shift, empowering healthcare organizations to: By partnering with MuleSoft, healthcare organizations can embrace innovation and build healthier connections—one integration at a time. Contact Tectonic today to get started. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Healthcare Cloud Marketplace

Healthcare Cloud Marketplace

Healthcare Cloud Computing Market: A Comprehensive Overview and Future Outlook Vantage Market Research Report: Insights into Healthcare Cloud Computing by 2030 WASHINGTON, D.C., February 6, 2024 /EINPresswire.com/ — The global Healthcare Cloud Marketplace was valued at USD 38.25 billion in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 18.2% from 2023 to 2030, reaching approximately USD 145.86 billion by 2030, according to Vantage Market Research. This technology allows healthcare organizations to utilize cloud-based services for data storage, management, and analysis, providing numerous benefits such as cost efficiency, scalability, flexibility, security, and interoperability. It enhances healthcare delivery by enabling seamless data access and sharing across various locations, devices, and networks. Additionally, cloud computing supports the integration of advanced technologies like artificial intelligence, big data analytics, telehealth, and mobile health, driving progress in disease diagnosis, treatment, and prevention. Market Dynamics The market’s growth is fueled by several key factors, including the increasing demand for healthcare IT solutions, the rising prevalence of chronic diseases, the widespread adoption of electronic health records (EHRs), and evolving payment models and regulatory frameworks. The exponential increase in healthcare data, encompassing patient records, imaging scans, and research findings, necessitates scalable storage and analysis solutions. Cloud computing meets this need by providing flexible and scalable infrastructure, accommodating data growth without overburdening IT systems. The rise of telehealth and remote patient monitoring further boosts the demand for secure, cloud-based platforms that facilitate efficient data exchange. However, stringent data privacy regulations like HIPAA and GDPR require robust security measures, compelling healthcare organizations to seek cloud providers that offer strong compliance and access controls. This need for a balance between agility and security shapes the healthcare cloud computing market’s future trajectory. Leading Companies in the Global Healthcare Cloud Computing Market Market Segmentation By Product: By Deployment: By Component: By Pricing Model: By Service Model: Key Trends and Opportunities The healthcare cloud computing market is witnessing significant trends, including the adoption of hybrid and multi-cloud models, which combine the benefits of both public and private clouds. The integration of artificial intelligence (AI) and machine learning (ML) into cloud-based healthcare applications is opening new avenues for personalized medicine, clinical decision support, and drug discovery. Moreover, blockchain technology is emerging as a solution to enhance data security and patient privacy, addressing critical industry concerns. Key Findings: Opportunities: Healthcare Cloud Marketplace The healthcare cloud computing market is poised for robust growth, driven by the increasing demand for scalable and secure data management solutions. As healthcare organizations navigate challenges related to data privacy and security, robust cloud solutions and supportive government policies will be essential in unlocking the full potential of cloud computing in healthcare. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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EPHI and PHI Explained

EPHI and PHI Explained

Lately, there’s been a lot of buzz about Protected Health Information (PHI), especially with concerns arising over what’s permissible to disclose. (Think vaccine status, anyone?) Let’s delve into precisely what constitutes protected health information and what doesn’t. Additionally, as technology progresses and electronic medical records become prevalent, a new category called electronic PHI (ePHI) has emerged, warranting exploration. PHI: Under HIPAA regulations, PHI encompasses “any identifiable health information utilized, maintained, stored, or transmitted by a HIPAA-covered entity.” These entities typically include healthcare providers, insurance providers, or associates of HIPAA-covered entities, such as subcontracted services like medical coding companies. As a result, any data linked to your health—whether it’s test results, medical history, or personal identifiers like your name or social security number—is classified as PHI. The inclusion of one or more of these identifiers renders the information PHI, necessitating adherence to HIPAA Privacy Rules for its security. There are 18 specific categories of patient identifiers: ePHI: ePHI functions similarly to PHI but encompasses information created, stored, or transmitted electronically. This includes systems operating with cloud databases or transmitting patient information via email. To ensure protection, specialized security measures such as encryption and secure backup are imperative. Several high-profile breaches of ePHI in recent years have resulted in substantial financial penalties ranging from six to seven figures. Exceptions: Certain types of information do not fall under HIPAA rules as PHI or ePHI, and it’s crucial to recognize these exceptions. Sometimes, any medical-related information is erroneously grouped under PHI when it shouldn’t be. To ascertain whether information qualifies as PHI, consider the following guidelines: The healthcare landscape relies heavily on information—comprising records, histories, forms, demographics, and reports. Managing HIPAA-compliant electronic forms can be a daunting task without the right partner. With virtual and telehealth communications becoming increasingly common, the electronic handling of sensitive ePHI is more vital than ever. Tectonic works with our health and life sciences customers to ensure that such data is safeguarded, user-friendly, and consistently secure. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more Alphabet Soup of Cloud Terminology As with any technology, the cloud brings its own alphabet soup of terms. This insight will hopefully help you navigate Read more

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Use Salesforce Data Protection Services

Use Salesforce Data Protection Services

Ensuring Data Security in Salesforce: Use Salesforce Data Protection Services How is Data Protected in Salesforce? Salesforce.com employs cutting-edge Internet security technology, including Secure Socket Layer (SSL) with server authentication and data encryption, ensuring the protection of user information during access via supported web browsers. Why Use Salesforce Data Protection Services? Data Security is imperative to meet evolving privacy standards and safeguard sensitive information shared over the internet. Unauthorized access could pose significant risks to the entire organization, making data security a crucial aspect. Salesforce GDPR Certification: Yes, Salesforce is GDPR certified, as confirmed in Section 11 of the Data Processing Addendum, where Salesforce commits to providing reasonable assistance to customers. Salesforce CCPA Compliance with Customer 360: Salesforce 360 facilitates CCPA compliance by seamlessly connecting Marketing Cloud to Sales Cloud, ensuring a cohesive flow of customer data across the organization. Introduction to Salesforce Shield: Salesforce Shield comprises three security tools – Shield Platform Encryption, Event Monitoring, and Field Audit Trail – embedded into critical business applications to enhance trust, compliance, and governance. Data Protection and Privacy Regulations: Salesforce assists companies in complying with various data protection and privacy regulations, including GDPR, CCPA, PIPA, LGPD, PIPEDA, and more, offering guidance on common privacy principles. Guidance for Data Management and Privacy Compliance: Salesforce provides tools for efficient data management and privacy compliance, covering aspects such as data deletion, consent management, restriction of processing, data access and portability, and privacy center functionalities. Encryption of Data at Rest with Salesforce Shield Platform Encryption: Salesforce Shield Platform Encryption encrypts data at rest within servers, databases, search index files, and the file system, preserving functionality and ensuring secure storage. Use Salesforce Data Protection Services: To enable Data Privacy and Protection in Salesforce, users can navigate through Lightning Experience or Salesforce Classic, accessing the setup and entering “Data Protection and Privacy” in the Quick Find box. Various Data Security Settings in Salesforce: Salesforce offers multiple data security settings, including Object-Level Security through profiles, Permission Sets, Permission Set Groups, Ownership-Based Sharing Rules, Criteria-Based Sharing Rules, and Guest User Sharing Rules. Salesforce Data Ownership and Digital Chain of Custody: Salesforce Data Ownership involves maintaining a Digital Chain of Custody, ensuring meticulous tracking of data through each replication process. This guarantees data remains under control and protected at all times. Salesforce and DLP Functionality: Salesforce does not have built-in Data Loss Prevention (DLP) functionality. It relies on third-party apps like Nightfall to provide DLP capabilities, crucial for maintaining compliance with regulations such as HIPAA and PCI. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce and Healthcare

What is Healthcare Technology?

What is the role of healthcare technology? Healthtech companies play a crucial role in elevating patient care and outcome. Within the health and life sciences industry technology plays an important role. Leveraging innovative technologies and digital solutions, these companies contribute to the enhancement of diagnostic accuracy, treatment planning, and monitoring efficiency for healthcare providers. How is technology defined in healthcare? Healthtech encompasses a broad spectrum of technologies, including medical devices, information technology (IT) systems, algorithms, artificial intelligence (AI), cloud computing, and blockchain. The purpose is to provide support to healthcare organizations, facilitating improved services and patient care. CRM in healthcare not only stores patients’ contact information. It also gives a comprehensive overview of their medical history, appointments, and prescriptions. Using a healthcare CRM system, providers can customize their patient management plans so that each patient gets precisely the amount of care they need. How does HealthTech differ from MedTech? HealthTech is implemented through diverse technologies like wearables, applications, or databases. MedTech primarily involves medical equipment, prosthesis, and tools. Despite their distinct differences, both HealthTech and MedTech share a common goal of integrating technology into healthcare. What is healthcare management and technology? Health information management and healthtech professionals are engaged in comprehending healthcare dat. The intricacies of which require in-depth knowledge of the software and systems that govern its utilization. The convergence of these fields aims to enhance the quality of life for medical patients by integrating technology into healthcare practices. The global healthcare CRM market size was estimated at USD 14.3 billion in 2021 and is expected to reach USD 16.0 billion in 2022. The value is predicted to grow at a CAGR of 8.4% from 2022 to 2030. North America remained the largest market for medical CRM in 2021. Health Cloud is one of the Salesforce Industry Clouds: a solution tailored to meet the unique needs of specific industries. It combines the best of Salesforce’s CRM capabilities with advanced features tailored for healthcare providers, payers, medical device companies, and pharmaceutical manufacturers. What is a Hipaa compliant CRM? HIPAA regulations require this information be protected and kept confidential… A HIPAA-compliant CRM ensures that the information is handled securely and that the organization is in compliance with the law. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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HIPAA

What is HIPAA?

What is HIPAA? Health Insurance Portability and Accountability Act Description The Health Insurance Portability and Accountability Act of 1996 is a United States Act of Congress enacted by the 104th United States Congress and signed into law by President Bill Clinton on August 21, 1996. The HIPAA act required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s knowledge or consent. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. The US Department of Health and Human Services (HHS) issued the HIPAA Privacy Rule to implement the requirements of HIPAA. The HIPAA Security Rule protects a subset of information covered by the Privacy Rule. HIPAA Privacy Rule The Privacy Rule standards address the use and disclosure of individuals’ health information (known as protected health information or PHI) by entities subject to the Privacy Rule. These individuals and organizations are called “covered entities.” The Privacy Rule also contains standards for individuals’ rights to understand and control how their health information is used. A major goal of the Privacy Rule is to make sure that individuals’ health information is properly protected while allowing the flow of health information needed to provide and promote high-quality healthcare, and to protect the public’s health and well-being. The Privacy Rule permits important uses of information while protecting the privacy of people who seek care and healing. Covered Entities The following types of individuals and organizations are subject to the Privacy Rule and considered covered entities: Exception: A group health plan with fewer than 50 participants that is administered solely by the employer that established and maintains the plan is not a covered entity. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more Alphabet Soup of Cloud Terminology As with any technology, the cloud brings its own alphabet soup of terms. This insight will hopefully help you navigate Read more

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Health Cloud Brings Healthcare Transformation

Health Cloud Brings Healthcare Transformation

Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series of industry clouds: Salesforce Health Cloud. This new cloud CRM offering aims to become a catalyst for positive change in the healthcare industry, shifting focus from traditional critical care to a more holistic patient-centric approach. Salesforce identifies a gap in existing systems, which are heavily centered around electronic medical record (EMR) systems designed primarily for billing rather than comprehensive patient care. Health Cloud Brings Healthcare Transformation by bringing a patient-focused tool kit to medical care. Industry Transformation The healthcare sector is reorienting itself around health outcomes rather than billing outcomes. Joshua Newman, a former primary care doctor and current Chief Medical Officer and General Manager of Salesforce Health Care and Life Sciences, elaborated on this transformation in a recent blog post: “Because of the Affordable Care Act and new outcome-based reimbursements, healthcare providers are treating patients like customers for the first time. This shift is beneficial for patients as it places patient relationships — not records or revenue-cycle management systems — at the center of care delivery.” This shift is echoed by industry leaders like Jeroen Tas, CEO of Philips Healthcare Informatics Solutions and Services, who described the transformation in healthcare as connecting previously unlinked data to make it actionable and improve patient outcomes. Key Components of Salesforce Health Cloud Set to be available from February 2016, Salesforce Health Cloud is built on the Salesforce Service Cloud platform and includes: How Health Cloud Brings Healthcare Transformation Building on Experience Health Cloud benefits from having a qualified physician at the helm, enhancing its industry relevance. Salesforce has leveraged the experience of long-term health customers such as Centura Health, DJO Global, Radboud University Medical Center, and the University of California, San Francisco, in designing the solution. Exploiting Scale Salesforce is targeting its industry cloud solutions at volume market opportunities, aiming for solutions that both clinicians and patients can interact with. This aligns with the broader strategy outlined in the Financial Services Cloud launch. Working with Partners Pre-built integrations into EMR and other data sources are key components of the Healthcare Cloud, facilitated by ecosystem integration partners Mulesoft and Persistent Systems. Philips provides connectivity to medical devices and applications leveraging its HealthSuite digital platform. Integration partners are delivering services for implementation, connectivity, and content management. Showcasing the Platform Salesforce is emphasizing the proactive approach to healthcare demanded by a new generation of ‘digital native’ consumers. Research indicates that 71% of millennials want doctors to provide a mobile app for health management, and 63% are interested in sharing data from wearables with their doctors. However, getting healthcare professionals to adopt new technologies like Chatter is a significant step forward, as noted by Newman. Health Cloud Brings Healthcare Transformation The rapid succession of industry cloud announcements from Salesforce suggests that the public sector and life sciences clouds might also debut before Dreamforce, which starts in two weeks. Both the Health Cloud and Financial Services Cloud signify Salesforce’s commitment to driving substantial transformations in their respective industries. These initiatives represent big bets on radical change rather than incremental improvements, positioning Salesforce as a key player in the ongoing evolution of industry-specific cloud solutions. Learning that your industry is targeted by a Salesforce industry cloud can be likened to the traditional Chinese curse of living in interesting times, signaling impending significant changes. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Alphabet Soup of Cloud Terminology As with any technology, the cloud brings its own alphabet soup of terms. This insight will hopefully help you navigate Read more

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