The prevalence of Artificial Intelligence (AI) news is a clear indicator AI is here to stay, and whether you’re navigating the intricacies of AI or expanding your knowledge daily, one certainty remains: AI is the future of work. To support your journey in acquiring AI skills, Salesforce provides resources on Trailhead, Salesforce’s free online learning platform.

As discussions about AI advancements shaping our lives unfold, concerns about the future and potential job displacement may be part of the conversation. Nevertheless, the outlook is optimistic; successful AI aims to enhance, not replace, the human workforce. According to IDC, the Salesforce economy, driven by AI, is projected to generate a net gain of $2.02 trillion in worldwide business revenues and create 11.6 million jobs globally between 2022 and 2028. The potential for AI in the workplace is huge, with 60% of global workers expressing excitement about using Generative AI in their roles.

Prospect of AI

The prospect of AI streamlining mundane tasks is compelling, and executives estimate that 40% of workers will need reskilling in the next three years due to AI. However, 62% of workers admit they lack the skills to use AI effectively and safely, posing a challenge in determining which tools and skills to prioritize.

Trailhead, committed to breaking down barriers to learning in the digital-first world, is heavily investing to ensure everyone can acquire AI skills and thrive in this evolving work landscape.

Contrary to misconceptions, AI is not exclusive to developers or data scientists. Today’s AI technology empowers salespeople to craft compelling prospecting emails, enables service reps to address issues swiftly through case swarming, and allows marketers to create highly personalized customer journeys. AI is not someone else’s concern; it is relevant for anyone in business.

As more companies recognize the value of AI, the demand for individuals who can implement AI-based systems is growing. With a shortage of experts in this emerging field, we’re here to help you upskill and position yourself as the AI hero your company needs.

Now is the opportune moment to enhance your AI skills. There are numerous complexities and limited time for learning. You may wonder where to focus your efforts.

 We’ve identified five key areas of AI expertise that employers are seeking:

  • Machine Learning: The foundation of AI involves designing and utilizing intelligent machines to mimic human-like cognitive functions. Start by understanding deep learning and natural language processing.
  • Generative Artificial Intelligence: This focuses on machines generating content based on existing data, such as text or images. Familiarize yourself with GPT (Generative Pre-trained Transformer) and Generative Adversarial Network (GAN) and dedicate time to prompts and prompt engineering.
  • Ethics in AI: Employers seek professionals who can develop AI systems responsibly and ethically. Enhance your knowledge of the ethical implications of AI, including bias mitigation, fairness, transparency, and accountability.
  • Data Management: Essential for AI, clean and accurate data is crucial. Invest time in understanding data governance, architecture, integration, and quality. Advanced aspects like data mapping and data migration are also significant.
  • Critical Thinking and Creativity: Asking the right questions is essential for AI. Develop innovation, troubleshooting, and analytical skills to excel in crafting effective prompts.
Learning AI

Regardless of your chosen focus, learning about AI is a valuable investment. We are at a juncture where organizations recognize the need for AI. But they lack individuals who understand its intricacies. By enhancing your AI knowledge, you become a unique asset to your company, a strategic career move in these changing times!

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