Here is a helpful glossary of business analysis and project management acronyms you may encounter when discussing business analysis and project management.

AcronymMeaningDefinition
BPMNBusiness Process Management Notation“A flow chart method that models the steps of a planned business process from end to end. Its purpose is to model ways to improve efficiency, account for new circumstances or gain competitive advantage.” (source)
CCMPCertified Change Management ProfessionalCCMP (Certified Change Management Professional) is aimed at change management professionals, which includes Salesforce Consultants, Business Analysts, Project Managers, Salesforce Admins, and other similar roles.
CIOChief Information OfficerThe member of the C-suite who takes responsibility for IT systems, especially an organization’s data.
DoDDefinition of Done“Definition of done” relates to one of the requirements that the user story must adhere to for the Development Team to call it complete. This is following the acceptance criteria being met.
FRSFunctional Requirements SpecificationThe project documentation where the business requirements are defined from an end user or business perspective. It will specify the expected outcomes.
INVESTIndependent, Negotiable, Valuable, Estimable, Small, TestableUse the INVEST checklist to assess the quality of a user story.  Have you met all the criteria?
JTBDJobs To Be DoneJTBD is a methodology for determining what problems users are trying to solve, focused on understanding users in terms of functional, emotional and social needs. JTBD is a core concept in the Strategy Designer Certification.
PMProject ManagerProject Managers oversee Salesforce projects end-to-end on a variety of Salesforce ‘clouds’ and levels of complexity. Their priority is to ensure the project is successful – delivered on time, and within budget.
The responsibilities of a Salesforce Project Manager range from typical organizational tasks and technical acumen, through to work that requires emotional intelligence, tact, solid communication, and many other ‘soft’ skills.
PMOProject Management OfficersProject Management Officers work with the organization’s leaders to fulfill the same responsibilities as project managers. In addition, PMOs will carry out pre-project planning, such as risk analysis and opportunity analysis.
PMPProject Management ProfessionalProject Management Professional (PMP) equips project managers with up-to-date trends and practices with project management tools, processes, and methods.
PPMPortfolio Project ManagementA category of technology that enables project managers to outline, track, and collaborate on a set of ongoing projects.
PSAProfessional Services AutomationA category of technology that combines project management, time tracking, invoicing, resource planning, and more.
PSMProfessional Scrum MasterScrum helps people and teams deliver value incrementally in a collaborative manner. The entry level PSM-1 is aimed at understanding Scrum best practice when working on Agile projects. You will find this very useful on Salesforce projects.
RACIResponsible, Accountable, Consulted, InformedA matrix that delineates who is responsible for what in the context of the business analysis effort. Responsible (person who performs an activity or does the work), Accountable (person who is ultimately accountable for the outcome), Consulted (person who needs to provide feedback or contribute to the activity), Informed (person who needs to know of a decision or action).
RFIRequest for InformationRequests For Information (RFIs) and Requests for Proposal (RFPs) are a useful approach for teams evaluating Salesforce tooling – they allow you to quickly source information on features, workflows, and pricing from a range of vendors.
RFPRequest for PurchaseRequests For Information (RFIs) and Requests for Proposal (RFPs) are a useful approach for teams evaluating Salesforce tooling – they allow you to quickly source information on features, workflows, and pricing from a range of vendors.
SIPOCSupplier, Inputs, Process, Outputs, and CustomersSIPOC is a type of process map that shows the key elements of a process such as Suppliers, Inputs, Process, Outputs, and Customers.
SoWStatement of WorkThe SoW is a legal document that outlines the work to be carried out (the scope), what’s excluded (out of scope), the client-side responsibilities, and the project schedule and fees.
SRSSystem Requirements SpecificationThe project documentation that details how the complete system should function and enumerates hardware, software, and functional and behavioral requirements of the system. 
UMLUnified Modeling LanguageDiagramming that uses “a common visual language in the complex world of software development that would also be understandable for business users and anyone who wants to understand a system”. (source)
UPNUniversal Process NotationA simpler and more engaging diagramming notation that has been designed to be easily understood by all the stakeholders and viewed online. As a hierarchical diagram, you are able to drill down to give more detail (with no limit to the number of levels you can go down).

business analysis and project management acronyms
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