Salesforce has built and maintains a fairly definitive glossary of generative Artificial Intelligence terminology, Tectonic thought was good enough to share in our insights. Salesforce Generative AI Glossary. Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative
Here is a helpful list of analytics acronyms you may encounter when discussing Salesforce. Salesforce Analytics Acronyms Acronym Meaning Definition AWS Amazon Web Services AWS offers “reliable, scalable, and inexpensive cloud computing services…the world’s most comprehensive and broadly adopted cloud, offering over 200 fully featured services from data centers globally.” (source)Multiple Salesforce products use AWS;
In the beginning, there was CRM software; CRM stands for customer relationship management. Sure, that sounds for-profit, but when you stop to think about it, you realize that the technology can help you track your stakeholder relationships too. CRM technology helps teams at any organization collaborate, gather insights, track important metrics, and communicate internally and externally.
Here is a helpful glossary of terms you are likely to encounter when discussing Salesforce Industries (formerly Vlocity). Salesforce Industries Acronyms. Salesforce Industries Acronyms Acronym Meaning Industry Cloud Definition AAR Account-Account Relationships Financial Services Cloud A feature to relate households with businesses and organizations. For example, it can be a relationship between a household and
Here is a helpful glossary of terms you will encounter when discussing Salesforce for Marketing. Salesforce Marketing Acronyms Salesforce Marketing Acronyms Acronym Meaning Defintion ABM Account-Based Marketing A marketing strategy popular in B2B Marketing, where there are typically long sales cycles with multiple stakeholders influencing a purchasing decision. ABM focuses on prospects at an organization
Here is a helpful glossary of Salesforce developer terms you will often here in relation to Salesforce Development. Acronym Meaning Defintion ALM Application Lifestyle Management “How changes and enhancements are rolled out to Salesforce instances. Having a solid ALM process ensures the org continues to work properly and delivers the most value to end-users. Within
Approval processes take automation one step further, letting you specify a sequence of steps that are required to approve a record. An approval process automates how records are approved in Salesforce. An approval process specifies each step of approval, including from whom to request approval and what to do at each point of the process.
Here is a helpful glossary of Salesforce administrator acronyms you will hear your Salesforce Administrator use. Salesforce Administrator Acronyms Acronym Meaning Defintion CMT Custom Metadata Types With custom metadata types, admins and developers have the ability to create their own configuration and application metadata, deploy it, and then update it as needed. CRED Create, Read,
Here is a helpful glossary of sales terminology you may hear when discussing Salesforce sales. Salesforce Sales Acronyms Acronym Meaning Defintion BANT Budget, Authority, Need, Time A framework that helps sales reps judge how qualified a lead is/their propensity to purchase (how likely they are to purchase). From there, sales reps can focus their attention
Here is a helpful glossary of terms you will hear when discussing Salesforce and Salesforce Service Cloud. ACW After Call Work Tasks that the agent needs to complete after the customer call has ended. Your job as a Salesforce Admin/Service Cloud Consultant is to make completing these tasks (eg. entering data, call outcome notes), as