Case Study: manufacturing sales service experience clouds

manufacturing sales service experience clouds

manufacturing sales service experience clouds

Leading provider of branded, designed solutions (laminate) for commercial and residential customers worldwide.  The company has been surfacing spaces for 110 years. Client struggled with no real ability to see a 360 degree view of the business.


The Solution: 

Enterprise-wide Global (NA, EMEA, Asia Pac) CRM implementation of Salesforce Sales Cloud:

  • Standardization of the sales process across the organization, including the creation of a Global Template
  • Utilization of Salesforce to provide people in the field the ability to access and update info via mobile devices
  • Integration with ERP system and website content and ecommerce system
  • Post implementation, Tectonic has provided multiple years of Managed Services support including admin, troubleshoot / fix, and enhancements for Sales Cloud, Service Cloud and Experience Cloud 

The Results:

  • Executives can forecast pipeline on a global perspective
  • Teams communicate using a common, global sales language
  • Collaboration on projects across regions to align Customer needs
  • Sales Reps  able to be in the field longer
  • Single view of the customer allowed Sales Reps to be proactive with customers
  • Auto lead generation created from sample requests

Ready to explore a Salesforce implementation with Sales Cloud, Service Cloud, and Marketing Cloud for your manufacturing business? Contact Tectonic today.

manufacturing sales service experience clouds

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