How to Transform Customer Experiences with AI and Sub-Second E2E Real-Time Data Sync Introducing Data Cloud’s Sub-Second E2E Real-Time FeatureDeliver hyper-personalized experiences in real time, no matter how or where customers engage with your brand. Exceptional customer experiences hinge on unifying interactions across every touchpoint. Yet, fragmented data dispersed across systems, channels, and clouds often
Introducing AI-Checking Agents: The Next Frontier in Software Quality Assurance The software industry has continually evolved in its pursuit of better quality assurance (QA) methods. While traditional approaches like unit testing and manual QA offer foundational tools, they often fail to meet the growing complexity of modern software. Automated testing and DevOps practices have helped,
The Salesforce Winter ’25 release is packed with game-changing updates tailored to manufacturers. With features designed to optimize asset management, inventory, and sales agreements, Salesforce is redefining how manufacturers stay competitive in today’s fast-paced market. Let’s explore the key highlights. Connected Assets The enhanced Connected Assets functionality is a standout feature in this release. By
Implementing ambient sensors in ORs can be challenging, as clinicians may feel uneasy about being recorded. Schwartz noted that emphasizing the benefits of the technology—such as improved accuracy and streamlined communication—has been essential in gaining clinician acceptance. DeDominico highlighted that the AI’s ability to send clinicians relevant updates, such as when a patient is ready for surgery, has increased clinician satisfaction by reducing unnecessary waiting.
Clear, accurate sales invoices make the payment process straightforward, helping to reduce customer service inquiries and ensuring a smoother revenue lifecycle. By designing an invoicing process that balances organizational needs with customer convenience, businesses can increase both satisfaction and timely payments.
Understanding your organization’s goals is critical to selecting the right platform. Whether it’s improving patient outcomes or bringing groundbreaking therapies to market, Salesforce offers the tools you need to succeed.
Salesforce Introduces Agentforce: A New AI Platform to Build Custom Digital Agents Salesforce has unveiled Agentforce, its latest AI platform designed to help companies build and deploy intelligent digital agents to automate a wide range of tasks. Building on Salesforce’s generative AI advancements, Agentforce integrates seamlessly with its existing tools, enabling businesses to enhance efficiency
Salesforce, with over 72,000 employees worldwide, competes aggressively for talent in a fast-growing tech industry. Despite its younger employee demographic, Salesforce also sees a steadily rising median age within its workforce, indicating strong retention. The company emphasizes a people-first culture and strives for a balanced, inclusive environment, with a global commitment to hiring more women and minorities. These efforts have cemented its reputation as a top employer globally.
Sales channels are the platforms or methods through which a business sells its products or services to customers. These channels can be direct (e.g., e-commerce sites and retail stores) or indirect (e.g., resellers and marketplaces). Some businesses rely on a single channel, while others use a mix of several.
“The best way to predict the future is to invent it.” – Alan Kay, Computer Science PioneerOr, to channel Buzz Lightyear: “To infinity and beyond.” Inventing the Future of Agents The history of computing has always advanced in fits and starts, a pattern biologists call punctuated equilibrium. Revolutionary technologies emerge slowly—nurtured in research labs, garages,
Agentforce goes beyond traditional chatbots and copilots, leveraging advanced reasoning to perform tasks like resolving customer issues, qualifying leads, and optimizing marketing campaigns—all without human intervention. Triggered by data changes, business rules, automations, or API signals, Agentforce executes actions independently. Companies like OpenTable, Saks, and Wiley are already harnessing Agentforce to enhance employee productivity, expand their workforce, and elevate customer experiences.
Salesforce and Blue Shield of California are launching an AI-driven system to streamline healthcare approvals, aiming to cut down prior authorization wait times from weeks to, potentially, the same day. This partnership, leveraging Salesforce’s healthcare cloud, integrates patient data to streamline approvals while retaining clinician oversight, ensuring AI decisions are always reviewed by a human expert.
Transforming Nonprofit Operations with Salesforce: Lessons from a Real-Life Success Story Actionable insights for nonprofits to streamline operations and amplify impact-Salesforce Strategies to Improve a Nonprofit Running a nonprofit is challenging enough without the added frustration of disjointed systems. Many nonprofits grapple with scattered databases, isolated email tools, and incompatible fundraising platforms, resulting in inefficiencies
Customer Relationship Management (CRM) systems are the backbone of modern business operations, orchestrating customer interactions, data management, and process automation. As businesses embrace advanced AI, the potential for transformative growth is clear—automating workflows, personalizing customer experiences, and enhancing operational efficiency. However, deploying large language model (LLM) agents in CRM systems demands rigorous, real-world evaluations to ensure they meet the complexity and dynamic needs of professional environments.
Why Salesforce Chose a Human-First Approach to Promote AI Salesforce won Gold in the Use of GenAI category at The Drum Awards for Advertising by creatively addressing AI-related concerns while demonstrating the power of responsible AI adoption. Here’s a look at the award-winning campaign. Salesforce Chose a Human-First Approach to Promote AI. The Challenge The
