The Future of AI: Convenience and Risk Our lives are on the brink of being transformed by conversational AI agents designed to anticipate our needs, offer tailored information, and perform useful tasks on our behalf. These agents will rely on extensive personal data, including our interests, hobbies, backgrounds, aspirations, personality traits, and political views, all
Deep Dive Summer 24 Release Get ready, Salesforce fans! The Summer ’24 release is here, and it’s like Christmas morning for tech geeks. We’re talking about new features, enhancements, and improvements that will make you wonder how you ever lived without them. This Tectonic insight is your ultimate guide to all the exciting updates, changes,
About a month ago, Jon Stewart did a segment on AI causing people to lose their jobs. He spoke against it. Well, his words were against it, but deep down, he’s for it—and so are you, whether you realize it or not. AI Impact on Workforce is real, but is it good or bad? The
Salesforce’s Predictions for the 2024 Holiday Shopping Season Salesforce’s Bold Predictions for Holiday 2024 Sales include that trade routes, artificial intelligence, pricing, and Chinese shopping applications will significantly influence the 2024 holiday shopping season. Here’s a breakdown of their insights: Changes in Holiday Shopping Experiences Salesforce, the software giant known for its e-commerce platform and
Salesforce’s latest “rolling thunder” of AI enhancements brings significant innovations to Consumer Goods Cloud, leveraging the power of the Einstein AI platform already integrated into Sales Cloud and Service Cloud. These enhancements are designed to optimize planning and execution for consumer goods companies. Salesforce Consumer Goods Cloud is an industry-specific solution that helps consumer goods
DPD’s AI Integration: Enhancing Customer and Employee Experience DPD has ambitious plans to integrate AI throughout its Salesforce platform, aiming to automate tasks and significantly enhance the experiences of both customers and employees. DPD Salesforce AI Enhancements. Adam Hooper, Head of Central Platforms at DPD, explains that with over 400 million parcels delivered annually, maintaining
Salesforce Introduces Generative AI Benchmark Tool for CRM Generative AI Benchmark from Salesforce evaluation tool designed to help businesses select the most suitable large language models (LLMs) for their CRM needs. Key Benefits of the Generative AI Benchmark for CRM: Tailored for CRM Applications: Silvio Savarese, EVP and Chief Scientist of Salesforce Research, highlights the
For the past 18 months, there has been a focus on why Generative AI (GenAI) poses a disruptive threat to Hollywood. Hollywood’s Fear of AI is entirely reasonable. This insight, most recently detailed in an investor presentation, highlights how GenAI will democratize high production-value video creation and exacerbate the low-end disruption of Hollywood already underway
Databricks Announces Open Sourcing of Unity Catalog for Data and AI Governance Databricks, the Data and AI company, has announced the open-sourcing of Unity Catalog, the industry’s only unified solution for data and artificial intelligence (AI) governance across clouds, data formats, and data platforms. This initiative underscores Databricks’ commitment to open ecosystems, providing customers with
The race in generative AI may conclude sooner than anticipated, despite it barely starting for most. Consider the role of generative AI as a supportive assistant, aiding users across dashboards, messaging platforms, and datasets by summarizing documents, chats, and answering queries in natural language. AI Yes Gen AI No. At PegaWorld, significant attention was drawn
In 2023, Algo Communications, a Canadian company, faced a significant challenge. With rapid growth on the horizon, the company struggled to train customer service representatives (CSRs) quickly enough to keep pace. To address this, Algo turned to an innovative solution: generative AI. They needed to Adopt a Large Language Model. Algo adopted a large language
Most workers today recognize the importance of rich data analytics in their jobs. However, 33% struggle to understand and generate insights from data. To address this, Salesforce has introduced Einstein Copilot for Tableau, which allows users of all skill levels to create complex data visualizations without extensive learning or coding. Democratize Data with Einstein Copilot
Earlier this month, CRM specialists Salesforce hosted the latest edition of its World Tour Essentials event in Johannesburg. This event provided Salesforce with an opportunity to engage more personally with businesses in the region and showcase the AI-powered solutions it is developing, including the Einstein 1 platform. Now Salesforce Customers Take On AI Hallucinations. Einstein
Responsible AI Innovation: Benefits and Strategies Can Tech Companies Use Generative AI for Good?. As generative AI reshapes our world, the conversation has largely focused on its risks and downsides. However, Suzanne DiBianca, EVP and Chief Impact Officer at Salesforce, highlights the often-overlooked benefits that AI can bring to society and the fight against climate
Oliver Lovstrom, an AI student, wrote an interesting perspective on artificial intelligence, a cautionary AI tale, if you will. The Theory and Fairy Tale My first introduction to artificial intelligence was during high school when I began exploring its theories and captivating aspects. In 2018, as self-driving cars were gaining traction, I decided to create
