Tech companies frequently partner for mutual benefit-Co-opetition, but in the customer service and contact center sector, the competition is heating up. Established players like Genesys, Five9, and Nice are now facing significant competition from tech giants such as AWS, Microsoft, and Google. To strengthen their positions, longtime partners Genesys and Salesforce introduced a joint platform
In Salesforce, every record is assigned a unique Record ID, which is essential for managing data, writing formulas, and referencing records as an admin or developer. There are two types of Record IDs: a 15-character version and an 18-character version, each suited for different scenarios. Converting 15-character IDs to 18-character ones can be time-consuming when
Over the past decade, enterprises have accumulated vast amounts of data, capturing everything from business processes to inventory statistics. This surge in data marked the onset of the big data revolution. However, merely storing and managing big data is no longer sufficient to extract its full value. As organizations become adept at handling big data,
All the tech giants are eager to prove their chatbot is the hottest in the market. Like wild stallions fighting over the mares, Google, Meta, Microsoft, and OpenAI are competing to show that their AI models have the most momentum. Companies with built-in AI like Salesforce occupy a broader sector. Detecting the Hot Chatbot is
The Hesitation Towards Digital Workers It appears that people are not ready for “digital workers” just yet. This is the lesson Sarah Franklin, CEO of Lattice, a human resources and performance management platform, has learned. Lattice offers tools such as performance coaching, talent reviews, onboarding automation, and compensation management to over 5,000 organizations worldwide. Discovering
The latest research study from HTF MI, titled Global Artificial Intelligence (AI) As a Service Market Size, Player Analysis & Segment Growth 2020-2032, offers an in-depth evaluation of market risks, opportunities, and strategic decision-making support. The report delves into trends, growth drivers, technological advancements, and the evolving investment landscape within the Global AI As a
Orca Report: AI Services and Models Show Security Shortcomings Recent research by Orca Security reveals significant security vulnerabilities in AI services and models deployed in the cloud. The “2024 State of AI Security Report,” released in 2024, underscores the urgent need for improved security practices as AI technologies advance rapidly. AI Services and Models Security
Salesforce Winter 25 Release notes are here. Salesforce Overall Learn about new features and enhancements that affect your Salesforce experience overall. August 8: Get early access by signing up for a Pre-Release org Admins can sign up for a pre-release Developer Edition environment, which is full of all the Winter ’25 features to explore to your heart’s content. Developer
Preparing Training Materials: How to Create an End-User Training Document Drafting a user-friendly training document, whether it’s a Training Manual or Training Guide, is as crucial as conducting the training itself. This document, which can be formatted as a PDF, presentation, or other formats, should provide clear instructions and visuals that help users navigate the
SigFig, a leading provider of digital wealth management solutions, has upgraded its Engage platform with advanced AI features designed to enhance the effectiveness of financial advisors. The Engage platform seamlessly combines human expertise with state-of-the-art technology, equipping financial advisors and their teams with a range of tools to boost their efficiency. New AI-driven functionalities in
Qwary Enhances Customer Insights with New Salesforce Integration HERNDON, Va., Aug. 13, 2024 /PRNewswire/ — While surveys have long been a staple for gathering customer feedback, data entry often poses a challenge in obtaining comprehensive insights. Qwary’s new Salesforce integration aims to resolve this issue by enabling seamless data transfer and synchronization between the two
The Role of APIs in Modern Software Development APIs (Application Programming Interfaces) are central to modern software development, enabling teams to integrate external features into their products, including advanced third-party AI systems. For instance, you can use an API to allow users to generate 3D models from prompts on MatchboxXR. The Rise of AI-Powered Applications
Understanding the Demandbase One for Sales iFrame in Salesforce The Demandbase One for Sales iFrame (formerly known as Sales Intelligence) allows sales teams to access deep, actionable insights directly within Salesforce. This feature provides account-level and people-level details, including engagement data, technographics, intent signals, and even relevant news, social media posts, and email communications. By
Tackling the Knowledge Cutoff Challenge in Generative AI In the realm of generative AI, a significant hurdle has been the issue of knowledge cutoff—where a large language model (LLM) only has information up until a specific date. This was an early concern with OpenAI’s ChatGPT. For example, the GPT-4o model that currently powers ChatGPT has
Understanding AI Agents: A Comprehensive Guide Artificial Intelligence (AI) has come a long way, offering systems that automate tasks and provide intelligent, responsive solutions. One key concept within AI is the AI agent—an autonomous system capable of perceiving its environment and taking actions to achieve specific goals. This guide explores AI agents, their types, working
