Salesforce has introduced two advanced AI models—xGen-Sales and xLAM—designed to enhance its Agentforce platform, which seamlessly integrates human agents with autonomous AI for greater business efficiency. xGen-Sales, a proprietary AI model, is tailored for sales tasks such as generating customer insights, summarizing calls, and managing pipelines. By automating routine sales activities, it enables sales teams
Understanding Language Models in AI Language models are sophisticated AI systems designed to generate natural human language, a task that is far from simple. These models operate as probabilistic machine learning systems, predicting the likelihood of word sequences to emulate human-like intelligence. In the scientific realm, the focus of language models has been twofold: While
Salesforce has published a great resource for Einstein users. The Einstein Cheat Sheet puts all the Einstein features and resources at your fingertips. Download here. ein Discover the power of the #1 AI for CRM with Einstein. Built into the Salesforce Platform, Einstein uses powerful machine learning and large language models to personalize customer interactions
Salesforce has announced its acquisition of AI voice agent firm Tenyx, with the deal expected to close in the third quarter. While the financial terms have not been disclosed, Tenyx’s co-founders, CEO Itamar Arel and CTO Adam Earle, along with their team, will join Salesforce as part of the acquisition. This move comes after Salesforce,
Artificial intelligence (AI) has moved from an emerging technology to a mainstream business imperative, making it essential for leaders across industries to understand and communicate its concepts. To help you unlock the full potential of AI in your organization, this 2024 AI Glossary outlines key terms and phrases that are critical for discussing and implementing
Over the past decade, enterprises have accumulated vast amounts of data, capturing everything from business processes to inventory statistics. This surge in data marked the onset of the big data revolution. However, merely storing and managing big data is no longer sufficient to extract its full value. As organizations become adept at handling big data,
Grammarly’s AI Regulatory Master Class: Key Insights on Navigating AI Compliance On August 27, 2024, Grammarly hosted an AI Regulatory Master Class webinar, featuring Scout Moran, Senior Product Counsel, and Alan Luk, Head of Governance, Risk, and Compliance (GRC). The event provided a comprehensive overview of the current and upcoming AI regulations affecting organizations’ AI
Leveraging AI to Alleviate the Documentation Burden in Nursing As the nursing profession grapples with increasing burnout, researchers are investigating the potential of large language models to streamline clinical documentation and care planning. Nurses play an essential role in delivering high-quality care and improving patient outcomes, but the profession is under significant strain due to
The Rise of AI-Powered Copilots in the Workplace: The New Age of Office Helpers As more businesses embrace AI tools, the tech world is buzzing with a new kind of office assistant: the AI-powered copilot. These digital sidekicks are here to revolutionize how we interact with information—think of them as the high-tech, caffeine-free version of
Harnessing AI for Enhanced Sales and Service: The Role of Data Organizations are racing to leverage AI to enhance their sales and service experiences. The Role of Data to Harness AI cannot be underestimated. However, great AI solutions rely on quality data. Traditionally, companies have managed structured data—neatly organized into rows and columns, such as
Qwary Enhances Customer Insights with New Salesforce Integration HERNDON, Va., Aug. 13, 2024 /PRNewswire/ — While surveys have long been a staple for gathering customer feedback, data entry often poses a challenge in obtaining comprehensive insights. Qwary’s new Salesforce integration aims to resolve this issue by enabling seamless data transfer and synchronization between the two
Businesses Eager to Embrace AI, Yet Concerned About Trust, Data, and Ethics in AI Adoption Rates As AI adoption rates are projected to surge, only 10% of people currently have full trust in AI for making informed decisions. According to Salesforce’s latest research, nearly half of customer service teams, over 40% of salespeople, and a
The Role of APIs in Modern Software Development APIs (Application Programming Interfaces) are central to modern software development, enabling teams to integrate external features into their products, including advanced third-party AI systems. For instance, you can use an API to allow users to generate 3D models from prompts on MatchboxXR. The Rise of AI-Powered Applications
Large language models (LLMs) like OpenAI’s GPT-4 have gained acclaim for their versatility across various tasks, but they come with significant resource demands. In response, the AI industry is shifting focus towards smaller, task-specific models designed to be more efficient. Microsoft, alongside other tech giants, is investing in these smaller models. Science often involves breaking
Wiz Researchers Warn of Security Flaws in AI Infrastructure Providers AI infrastructure providers like Hugging Face and Replicate are vulnerable to emerging attacks and need to strengthen their defenses to protect sensitive user data, according to Wiz researchers. AI Infrastructure Flaws come from security being an afterthought. During Black Hat USA 2024 on Wednesday, Wiz
