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Collabrate With AI

Collabrate With AI

Many artists, writers, musicians, and creators are facing fears that AI is taking over their jobs. On the surface, generative AI tools can replicate work in moments that previously took creators hours to produce—often at a fraction of the cost and with similar quality. This shift has led many businesses to adopt AI for content creation, leaving creators worried about their livelihoods. Yet, there’s another way to view this situation, one that offers hope to creators everywhere. AI, at its core, is a tool of mimicry. When provided with enough data, it can replicate a style or subject with reasonable accuracy. Most of this data has been scraped from the internet, often without explicit consent, to train AI models on a wide variety of creative outputs. If you’re a creator, it’s likely that pieces of your work have contributed to the training of these AI models. Your art, words, and ideas have helped shape what these systems now consider ‘good’ in the realms of art, music, and writing. AI can combine the styles of multiple creators to generate something new, but often these creations fall flat. Why? While image-generating AI can predict pixels, it lacks an understanding of human emotions. It knows what a smile looks like but can’t grasp the underlying feelings of joy, nervousness, or flirtation that make a smile truly meaningful. AI can only generate a superficial replica unless the creator uses extensive prompt engineering to convey the context behind that smile. Emotion is uniquely human, and it’s what makes our creations resonate with others. A single brushstroke from a human artist can convey emotions that might take thousands of words to replicate through an AI prompt. We’ve all heard the saying, “A picture is worth a thousand words.” But generating that picture with AI often takes many more words. Input a short prompt, and the AI will enhance it with more words, often leading to results that stray from your original vision. To achieve a specific outcome, you may need hours of prompt engineering, trial, and error—and even then, the result might not be quite right. Without a human artist to guide the process, these generated works will often remain unimpressive, no matter how advanced the technology becomes. That’s where you, the creator, come in. By introducing your own inputs, such as images or sketches, and using workflows like those in ComfyUI, you can exert more control over the outputs. AI becomes less of a replacement for the artist and more of a tool or collaborator. It can help speed up the creative process but still relies on the artist’s hand to guide it toward a meaningful result. Artists like Martin Nebelong have embraced this approach, treating AI as just another tool in their creative toolbox. Nebelong uses high levels of control in AI-driven workflows to create works imbued with his personal emotional touch. He shares these workflows on platforms like LinkedIn and Twitter, encouraging other creators to explore how AI can speed up their processes while retaining the unique artistry that only humans can provide. Nebelong’s philosophy is clear: “I’m pro-creativity, pro-art, and pro-AI. Our tools change, the scope of what we can do changes. I don’t think creative AI tools or models have found their best form yet; they’re flawed, raw, and difficult to control. But I’m excited for when they find that form and can act as an extension of our hands, our brush, and as an amplifier of our artistic intent.” AI can help bring an artist 80% of the way to a finished product, but it’s the final 20%—the part where human skill and emotional depth come in—that elevates the piece to something truly remarkable. Think about the notorious issues with AI-generated hands. Often, the output features too many fingers or impossible poses, a telltale sign of AI’s limitations. An artist is still needed to refine the details, correct mistakes, and bring the creation in line with reality. While using AI may be faster than organizing a full photoshoot or painting from scratch, the artist’s role has shifted from full authorship to that of a collaborator, guiding AI toward a polished result. Nebelong often starts with his own artwork and integrates AI-generated elements, using them to enhance but never fully replace his vision. He might even use AI to generate 3D models, lighting, or animations, but the result is always driven by his creativity. For him, AI is just another step in the creative journey, not a shortcut or replacement for human effort. However, AI’s ability to replicate the styles of famous artists and public figures raises ethical concerns. With platforms like CIVIT.AI making it easy to train models on any style or subject, questions arise about the legality and morality of using someone else’s likeness or work without permission. As regulations catch up, we may see a future where AI models trained on specific styles or individuals are licensed, allowing creators to retain control over their works in the same way they license their traditional creations today. The future may also see businesses licensing AI models trained on actors, artists, or styles, allowing them to produce campaigns without booking the actual talent. This would lower costs while still benefiting creators through licensing fees. Actors and artists could continue to contribute their talents long after they’ve retired, or even passed on, by licensing their digital likenesses, as seen with CGI performances in movies like Rogue One. In conclusion, AI is pushing creators to learn new skills and adapt to new tools. While this can feel daunting, it’s important to remember that AI is just that—a tool. It doesn’t understand emotion, intent, or meaning, and it never will. That’s where humans come in. By guiding AI with our creativity and emotional depth, we can produce works that resonate with others on a deeper level. For example, you can tell artificial intelligence what an image should look like but not what emotions the image should evoke. Creators, your job isn’t disappearing. It’s

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SaaS Data Protection from Own

SaaS Data Protection from Own

ENGLEWOOD CLIFFS, N.J.–(BUSINESS WIRE)–Own, the industry leader for SaaS data protection and activation, today announced the release of Continuous Data Protection for Salesforce customers, further strengthening its product offering to include unprecedented recovery and analysis capabilities. In an industry-first approach, Own Continuous Data Protection provides a turn-key solution that delivers significant value to customers that have mission-critical, frequently changing, or highly valuable data within Salesforce. Own is the only SaaS data protection platform that proactively detects and stores data changes in Salesforce by leveraging platform events to prevent data loss. “This innovative approach to Continuous Data Protection will provide our Salesforce customers with an unparalleled advantage for capturing every change to their data ” said Adrian Kunzle, Chief Technology Officer at Own. “From the company’s inception almost 10 years ago, it has been our goal to ensure that no company operating in the cloud loses their data. At Own, we are the first to reimagine Continuous Data Protection for greater data resilience and scalability, and to ensure business continuity. This new solution offers true continuous data protection, and equips our customers with the most complete dataset to enable greater data fidelity to power AI models.” Own’s release of Continuous Data Protection (CDP) is a groundbreaking development in data protection and activation. Traditionally, backup and recovery solutions that specialize in protecting SaaS application data leverage a high-frequency model that provides multiple snapshots per week or day. Continuous Data Protection from Own pushes data changes to a backup as they happen, allowing businesses to capture changes in their data in near real-time. In addition to creating a more resilient and scalable approach, the higher-fidelity datasets this offering creates will enable organizations to unlock new ways of leveraging analytics and AI models across their vital information. “This innovative approach to Continuous Data Protection will provide our Salesforce customers with an unparalleled advantage for capturing every change to their data,” said Adrian Kunzle, Chief Technology Officer at Own. “From the company’s inception almost 10 years ago, it has been our goal to ensure that no company operating in the cloud loses their data. At Own, we are the first to reimagine Continuous Data Protection for greater data resilience and scalability, and to ensure business continuity. This new solution offers true continuous data protection, and equips our customers with the most complete dataset to enable greater data fidelity to power AI models.” Continuous Data Protection is a step forward in the world of SaaS data protection, enabling Own Recover for Salesforce customers to recover rapidly changing, mission-critical data faster, enhancing data resiliency and scalability. Continuous Data Protection provides the ability to: The Continuous Data Protection offering will be generally available on August 19, 2024. About Own Own is the industry leader in SaaS data protection and activation, trusted by thousands of organizations to ensure the availability, security, and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. Own ensures data resiliency and empowers organizations to bring historical context to life for predictive insights and inspiration. By partnering with some of the world’s largest SaaS ecosystems such as Salesforce, ServiceNow and Microsoft Dynamics 365, Own enables customers around the world to truly own their data and transform their business. It’s their platform. It’s your data. Own it. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Generative AI Overview

Generative AI Overview

Editor’s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein The Rise of Generative AI: What It Means for Business and CRM Generative artificial intelligence (AI) made headlines in late 2022, sparking widespread curiosity and questions about its potential impact on various industries. What is Generative AI? Generative AI is a technology that creates new content—such as poetry, emails, images, or music—based on a set of input data. Unlike traditional AI, which focuses on classifying or predicting, generative AI can produce novel content with a human-like understanding of language, as noted by Salesforce Chief Scientist Silvio Savarese. However, successful generative AI depends on the quality of the input data. “AI is only as good as the data you give it, and you must ensure that datasets are representative,” emphasizes Paula Goldman, Salesforce’s Chief Ethical and Humane Use Officer. How Does Generative AI Work? Generative AI can be developed using several deep learning approaches, including: Other methods include Variational Autoencoders (VAEs) and Neural Radiance Fields (NeRFs), which generate new data or create 2D and 3D images based on sample data. Generative AI and Business Generative AI has captured the attention of global business leaders. A recent Salesforce survey found that 67% of IT leaders are focusing on generative AI in the next 18 months, with 33% considering it a top priority. Salesforce has long been exploring generative AI applications. For instance, CodeGen helps transform simple English prompts into executable code, and LAVIS makes language-vision AI accessible to researchers. More recently, Salesforce’s ProGen project demonstrated the creation of novel proteins using AI, potentially advancing medicine and treatment development. Ketan Karkhanis, Salesforce’s Executive VP and GM of Sales Cloud, highlights that generative AI benefits not just large enterprises but also small and medium-sized businesses (SMBs) by automating proposals, customer communications, and predictive sales modeling. Challenges and Ethical Considerations Despite its potential, generative AI poses risks, as noted by Paula Goldman and Kathy Baxter of Salesforce’s Ethical AI practice. They stress the importance of responsible innovation to ensure that generative AI is used safely and ethically. Accuracy in AI recommendations is crucial, and the authoritative tone of models like ChatGPT can sometimes lead to misleading results. Salesforce is committed to building trusted AI with embedded guardrails to prevent misuse. As generative AI evolves, it’s vital to balance its capabilities with ethical considerations, including its environmental impact. Generative AI can increase IT energy use, which 71% of IT leaders acknowledge. Generative AI at Salesforce Salesforce has integrated AI into its platform for years, with Einstein AI providing billions of daily predictions to enhance sales, service, and customer understanding. The recent launch of Einstein GPT, the world’s first generative AI for CRM, aims to transform how businesses interact with customers by automating content creation across various functions. Salesforce Ventures is also expanding its Generative AI Fund to $500 million, supporting AI startups and fostering responsible AI development. This expansion includes investments in companies like Anthropic and Cohere. As Salesforce continues to lead in AI innovation, the focus remains on creating technology that is inclusive, responsible, and sustainable, paving the way for the future of CRM and business. The Future of Business: AI-Powered Leadership and Decision-Making Tomorrow’s business landscape will be transformed by specialized, autonomous AI agents that will significantly change how companies are run. Future leaders will depend on these AI agents to support and enhance their teams, with AI chiefs of staff overseeing these agents and harnessing their capabilities. New AI-powered tools will bring businesses closer to their customers and enable faster, more informed decision-making. This shift is not just a trend—it’s backed by significant evidence. The Slack Workforce Index reveals a sevenfold increase in leaders seeking to integrate AI tools since September 2023. Additionally, Salesforce research shows that nearly 80% of global workers are open to an AI-driven future. While the pace of these changes may vary, it is clear that the future of work will look vastly different from today. According to the Slack Workforce Index, the number of leaders looking to integrate AI tools into their business has skyrocketed 7x since September 2023. Mick Costigan, VP, Salesforce Futures In the [still] early phases of a major technology shift, we tend to over-focus on the application of technology innovations to existing workflows. Such advances are important, but closing the imagination gap about the possible new shapes of work requires us to consider more than just technology. It requires us to think about people, both as the customers who react to new offerings and as the employees who are responsible for delivering them. Some will eagerly adopt new technology. Others will resist and drag their feet. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce on AI

Salesforce on AI

Marketing success hinges on delivering consistent, timely, and engaging content. According to the Salesforce State of Marketing report, 78% of high-performing marketers identify data as their most critical asset for creating cohesive customer journeys. Yet, only 49% report having a unified view of customer data sources. This disconnect highlights a significant challenge many marketing teams face in effectively leveraging their data. For organizations already invested in Salesforce, incorporating AI-driven business intelligence (BI) tools offers numerous benefits. These include reduced time to deliver insights, enhanced automation, increased innovation, improved agility, and cost savings. However, realizing these benefits depends on having high-quality data and robust data strategies. This insight explores AI-driven BI from a Salesforce perspective, highlighting its benefits, applications, and future trends. By understanding the potential of AI in BI, organizations can better harness their data to drive success and innovation. The Role of AI in Business Intelligence Integrating AI into BI systems elevates data analysis by offering deeper insights and predictive capabilities. Here’s how AI enhances BI: These examples demonstrate AI’s ability to improve BI systems by enhancing data accuracy, providing real-time insights, and improving forecasting. Salesforce’s AI Capabilities in BI Salesforce’s AI capabilities in BI are embodied in the versatile tool, Salesforce Einstein. Easily integrated with BI, Einstein automates tasks and delivers personalized insights. Companies using Einstein have reported a 20% increase in sales productivity. Here’s how Einstein can be utilized in various scenarios: These examples illustrate how Salesforce’s AI tools, particularly Einstein, can transform BI by automating routine tasks and delivering personalized insights, ultimately driving customer satisfaction and business growth. Future Trends in AI and BI The future of AI and BI promises even more advanced capabilities and innovations. As AI evolves, so too will the tools for BI. Here are some trends expected to emerge in the near future: These trends show that AI and BI are evolving rapidly. Companies that stay ahead of these developments will be well-positioned to leverage AI for greater innovation and efficiency. Next Steps AI-powered BI, especially with Salesforce, is transforming how businesses operate by providing deeper insights and better decision-making capabilities. To stay competitive and foster innovation, organizations must embrace AI. The quest is no longer just to be data-driven. It is to be data-decisioned. Here are some actionable steps: By taking these steps, businesses can fully leverage AI-driven BI and maintain a competitive edge in the fast-evolving digital playinf field of AI. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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SigFig

SigFig

SigFig, a leading provider of digital wealth management solutions, has upgraded its Engage platform with advanced AI features designed to enhance the effectiveness of financial advisors. The Engage platform seamlessly combines human expertise with state-of-the-art technology, equipping financial advisors and their teams with a range of tools to boost their efficiency. New AI-driven functionalities in Engage include smart tips that deliver real-time prompts and tailored recommendations during meetings, helping advisors identify new growth opportunities. The platform also proactively presents the most relevant content, tools, paperwork, and workflows to streamline discussions. To further optimize advisors’ workflows, Engage now automates the creation of transcripts, meeting summaries, and post-meeting notes. This automation frees up advisors to focus more on building client relationships rather than managing administrative tasks. Mike Sha, founder and CEO of SigFig, stated, “AI can significantly enhance the productivity and effectiveness of financial advisors. Advisors need to concentrate on developing meaningful relationships with their clients and understanding their goals and challenges. Engage serves as a central hub for creating richer, more personalized client interactions while managing time-consuming administrative duties.” Engage integrates smoothly with popular systems such as Salesforce, Docusign, Microsoft, and Google. Its CRM integration features bi-directional data sync, allowing advisors to access client data within Engage and automatically update Salesforce with meeting notes, client details, and follow-ups. This integration accelerates the sales process and boosts client conversion rates. The platform also fosters a collaborative environment, enabling clients to engage actively in the financial planning process. This collaboration supports clients’ financial well-being and enhances advisors’ understanding of individual financial situations. SigFig has developed various customizable modules for different aspects of financial services, including client prospecting, retirement planning, account opening, and annual reviews. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Barriers to Healthcare Data Exchange

Barriers to Healthcare Data Exchange

As of 2022, 96% of hospitals were involved in some form of electronic public health data exchange, according to a blog post by the Office of the National Coordinator for Health Information Technology (ONC). Yet Barriers to Healthcare Data Exchange Despite this high engagement, barriers to effective data exchange remain. About three-quarters of hospitals reported facing at least one obstacle to public health reporting. The most frequent challenge was the perception that public health authorities (PHAs) could not receive information electronically. Additionally, hospitals cited technical complexities and exchange costs as significant barriers. ONC data also revealed lower rates of electronic public health reporting among small, rural, independent, and critical access hospitals. Similarly, office-based physicians encounter difficulties in public health data exchange due to limited EHR integration. The 2022 National Physician Health IT Survey indicated that less than half of primary care physicians (41%) used their EHR systems to access immunization data from outside their organizations. Several initiatives are underway to address these public health reporting challenges and improve interoperability between healthcare providers and PHAs: Additionally, a proposed rule from ONC seeks to enhance public health data exchange further. The Health Data, Technology, and Interoperability: Certification Program Updates, Algorithm Transparency, and Information Sharing (HTI-2) proposed rule builds on existing certification criteria by: According to the ONC blog, “Together, these efforts will help address persistent challenges to public health data sharing by investing in public health infrastructure, establishing a governing approach for nationwide health information exchange, and advancing standards to support seamless electronic exchange.” Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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GLYNT.AI Launches Net Zero Hero

GLYNT.AI Launches Net Zero Hero

GLYNT.AI Launches Net Zero Hero for Salesforce Net Zero Cloud Net Zero Hero Sustainability Data + Net Zero Cloud GLYNT.AI, a leader in providing investor-grade sustainability data, has announced the launch of Net Zero Hero on the Salesforce AppExchange. This new offering enables sustainability and finance teams to access accurate, automated, and audit-ready data on energy, water, waste, and emissions, seamlessly integrated with Salesforce Net Zero Cloud. The service provides data within a week of implementation, with ongoing updates available daily, weekly, or monthly, all without requiring developer resources. Sustainability and finance teams often struggle with capturing, preparing, harmonizing, and validating key sustainability data. Traditionally, this data is buried in invoices and utility bills, making it difficult to extract and harmonize. Many companies rely on manual processes, such as spreadsheets, which can raise concerns during assurance and audit reviews and increase audit costs. There is also a growing pressure to manage sustainability data cost-effectively without expanding headcount. Net Zero Hero from GLYNT.AI addresses these challenges by providing SOC 1 compliant, audit-ready sustainability data. The service covers a wide range of input data, including landlord invoices, data center invoices, sub-billing, summary bills, renewables, utility site logins, vehicle ledgers, and direct emissions data. This comprehensive solution ensures that Salesforce Net Zero Cloud customers receive sustainability data that meets the rigorous standards of financial data preparation. GLYNT.AI leverages advanced AI technology to automate data preparation, drawing on years of experience in sustainability, finance, and data science. The system can deliver initial data in the first week, quickly scaling up to production-grade data services. This automation and customization result in significant cost savings, often exceeding 80% compared to traditional systems. Jeff Stienke, CEO of Third Eye Consulting, a leading Salesforce Summit Partner, expressed enthusiasm for the partnership, highlighting the benefits of automated systems and streamlined implementation. “Net Zero Hero breaks the data bottleneck, bringing costs down and simplifying the deployment of Net Zero Cloud. Our clients have been looking for the expertise in data, sustainability, and finance that GLYNT.AI provides,” Stienke said. Martha Amram, Ph.D., CEO of GLYNT.AI, emphasized the company’s commitment to supporting Salesforce customers in achieving sustainability goals. “Salesforce has a long-standing commitment to sustainability, and we’re excited to add Net Zero Hero data services to Salesforce AppExchange. GLYNT.AI unlocks the sustainability data stream, so that every Salesforce customer can be a force for good, a Net Zero Hero. And looking ahead, we’ve built in audit-readiness and AI-readiness into the offering, delivering Trusted Data for Trusted AI.” GLYNT.AI offers three bundles for Net Zero Hero on the Salesforce AppExchange: A 30-day trial of Net Zero Hero is available, allowing businesses to see their data in Net Zero Cloud within the first week. For more information about Net Zero Hero and to access the AppExchange listing, visit: Net Zero Hero on Salesforce AppExchange. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Wiz and FEDRamp

Wiz and FEDRamp

Cloud Security Leader Achieves FedRAMP Milestone Faster Than Any Other NEW YORK, NY / ACCESSWIRE / August 15, 2024 – Cloud security pioneer Wiz has announced that its top-rated Cloud-Native Application Protection Platform has achieved FedRAMP® Moderate Authorization, marking it as the fastest company to reach this milestone since its founding. Wiz’s achievement is now officially listed on the FedRAMP Marketplace. This accomplishment highlights Wiz’s dedication to strengthening cybersecurity for U.S. government agencies transitioning to cloud environments. The platform’s effectiveness is already evident, with notable integrations such as the U.S. Navy’s use of Wiz in its COSMOS platform. This integration provides centralized visibility across cloud resources, enhances risk detection, and ensures compliance with DoD requirements. FedRAMP, a government-wide program, standardizes cloud security to facilitate faster adoption by federal agencies. Wiz’s rigorous security assessment and compliance with National Institute of Standards and Technology (NIST) Special Publication 800-53 controls affirm its adherence to federal security standards. As the federal government modernizes its cybersecurity approach, Wiz supports agencies in keeping pace with evolving cloud threats and improving their security posture. “We are thrilled to achieve FedRAMP authorization at such a critical time,” said Assaf Rappaport, Co-Founder and CEO of Wiz. “As the U.S. Federal Government adapts to the modern cybersecurity landscape amidst advancements in cloud technology and AI, Wiz is uniquely positioned to deliver comprehensive risk management across these domains.” Wiz’s platform offers significant operational and security enhancements, including comprehensive visibility through the Wiz Security Graph, targeted risk mitigation, compliance assessment, proactive threat management, and secure AI utilization. For more details about our FedRAMP authorization, visit Wiz’s blog. About Wiz Wiz is a leading provider of cloud security solutions, protecting everything organizations build and operate in the cloud. Established in 2020, Wiz is the fastest-growing software company globally, empowering hundreds of organizations—including 40 percent of the Fortune 100—to identify and mitigate critical cloud risks swiftly. Its clientele includes Salesforce, Slack, Mars, BMW, Avery Dennison, Priceline, Cushman & Wakefield, DocuSign, Plaid, and Agoda, among others. Wiz is supported by major investors such as Andreessen Horowitz, Sequoia, Index Ventures, Lightspeed, Insight Partners, Cyberstarts, Thrive Capital, Greylock, Wellington, Salesforce, Blackstone, Advent, Greenoaks, and Aglaé. For more information, visit Wiz. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Deepfake Detection With New Tool

Deepfake Detection With New Tool

Pindrop Expands Deepfake Detection with New Tool On Thursday, voice authentication vendor Pindrop expanded its deepfake detection capabilities with the preview release of Pindrop Pulse Inspect, a tool designed to detect AI-generated speech in digital audio files. This new tool builds on Pindrop’s earlier launch of Pindrop Pulse at the start of the year. While Pindrop Pulse initially targeted call centers, Pulse Inspect broadens its reach, catering to media organizations, nonprofits, government agencies, and social networks. Pindrop Pulse is already integrated with the company’s fraud protection and authentication platform. The new Pulse Inspect tool allows users to upload audio files to the Pindrop platform to determine if they contain synthetic speech, providing deepfake scores in the process. The introduction of Pulse Inspect is timely, coinciding with heightened concerns over deepfakes as the U.S. general election in November approaches. In recent months, Pindrop has tested its technology on high-profile cases. The company analyzed a deepfake audio clip of presidential candidate Kamala Harris, posted on X by Elon Musk, and discovered partial deepfakes in the audio. Pindrop also examined a deepfake of Elon Musk, released on July 24, identifying voice cloning technology from vendor ElevenLabs as the source. Additionally, Pindrop detected a fake robocall, generated using ElevenLabs’ technology, impersonating President Joe Biden before the January Democratic presidential primary. ElevenLabs has publicly stated its commitment to preventing the misuse of audio AI tools. “The human ear can no longer reliably distinguish between real and synthetically generated audio,” said Rahul Sood, Pindrop’s Chief Product Officer, during a discussion on the risks deepfakes pose for the upcoming election. “It’s almost impossible to have a high level of confidence without assistance.” Fighting AI with AI Analysts emphasize the necessity of tools like Pulse Inspect in the age of generative AI. “They’re fighting AI with AI,” said Lisa Martin, an analyst at the Futurum Group, highlighting the importance of Pindrop’s technology. According to Pindrop, their detection technology is trained on over 350 deepfake generation tools, 20 million unique utterances, and more than 40 languages. “We know how powerful generative AI is—it can be used for good, but it can also be weaponized, as we’re seeing,” Martin noted. She added that with the increasing ease of creating deepfakes, the demand for detection tools like Pulse Inspect will only grow. As deepfakes continue to proliferate, companies like Pindrop and competitors such as Resemble AI are racing to develop these detection solutions. With Pulse Inspect, Pindrop is extending its technology’s application beyond call centers. Pindrop has also partnered with Respeecher, a voice cloning vendor that collaborates with Hollywood. “Respeecher is working with Pindrop to ensure their synthetic voice technology for Hollywood is not misused,” said Martin, stressing the importance of ethical development and use of AI voice cloning technology. Pulse Inspect is positioned to assist media companies, social media networks, nonprofits, and government organizations in navigating the challenges of AI-generated audio. The Challenge of Scaling Deepfake Detection While Pindrop is well-equipped to detect deepfakes, scaling this technology could be costly and complex, according to Forrester Research analyst Mo Allibhai. “Implementing this technology at scale is expensive, even from an integration standpoint,” said Allibhai. “We need to be selective in how we deploy it.” Allibhai suggested that edge AI, such as Apple’s upcoming generative AI system for iPhones, could ease these challenges by reducing the reliance on cloud computing, making solutions like Pulse Inspect more viable in the long term. Pindrop Pulse Inspect offers an API-driven batch-processing platform and user interface, designed to meet the evolving needs of organizations facing the growing threat of deepfake audio. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Copilots in the Workplace

Copilots in the Workplace

The Rise of AI-Powered Copilots in the Workplace: The New Age of Office Helpers As more businesses embrace AI tools, the tech world is buzzing with a new kind of office assistant: the AI-powered copilot. These digital sidekicks are here to revolutionize how we interact with information—think of them as the high-tech, caffeine-free version of your office buddy who always knows where the stapler is. Copilots in the Workplace are here. AI-powered copilots use large language models (LLMs) to help users wade through vast amounts of data, often with the grace of a caffeinated librarian. By facilitating conversations instead of requiring precise queries, these tools let you ask for help without needing to channel your inner tech wizard. Hugo Sarrazin, Chief Product and Technology Officer at UKG, points out that many of these AI copilots are essentially “search functions dressed up in a snazzy new outfit.” UKG’s own digital assistant, UKG Bryte, made its debut last November—just in time to help you find out why your vacation request hasn’t been approved yet. These AI assistants offer an enhanced chatbot experience by understanding a wide range of queries through generative AI. Imagine asking your chatbot, “Hey, what’s the deadline for open enrollment?” and getting a response that doesn’t involve translating your question into a techie dialect. “Generative AI isn’t stuck on keywords and rigid queries. It’s like a magic eight ball with a PhD,” Sarrazin explains. Traditional systems often force users through pre-set menus and workflows—kind of like a bureaucratic maze—but copilots let you skip the detours and get straight to the point. With AI copilots, you can ask in plain language and receive useful answers without needing to consult a human. Picture this: an HR chatbot that knows exactly what the per diem is for your conference, or which days you’re free for the next company holiday—like having a personal assistant who never needs a coffee break. Salesforce employees, for instance, are getting a taste of this futuristic help with their Einstein copilot. Since the introduction of Einstein, Salesforce has seen an uptick in productivity and a drop in mundane tasks. Nathalie Scardino, Salesforce’s Chief People Officer, says the company has been working to seamlessly integrate AI tools into daily workflows—because nothing says “we care” like a virtual assistant who understands your workload better than you do. After Salesforce acquired Slack in 2020, the Einstein-powered Slack app launched in February. This tool helps with scheduling, document summarization, and general inquiries, effectively turning your to-do list into a “done” list. Research showed that desk workers spend 41% of their time on tasks that aren’t exactly rocket science, and Einstein is here to tackle those chores. Scardino and Salesforce’s CIO, Juan Perez, have been busy ensuring that AI tools fit perfectly into the company’s workflow. Einstein is also making waves in HR by integrating with Basecamp, Salesforce’s hub for employee info. This integration has answered over 88,000 queries and cut resolution times from two days to just 30 minutes—making it the office hero you didn’t know you needed. “The big win here is bringing all those disparate systems together and making information accessible without needing a PhD,” Scardino quips. “No more hopping between six systems just to find out about your healthcare benefits.” In this brave new world of AI-assisted work, copilots like Einstein are proving that getting the right information quickly is no longer a sci-fi dream. They’re here to make our office lives smoother, smarter, and a little less dependent on those old-fashioned human helpers. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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When The Customers Prefer Self-Service

When The Customers Prefer Self-Service

Assistance is crucial for complex issues, but for simpler problems, customers typically prefer the convenience of self-service tools like account portals, FAQs, and chatbots. This preference is especially strong among digital natives, such as millennials and Gen Z. However, deploying self-service tools requires careful planning. For instance, over two-thirds of customers abandon a company’s chatbot after a single negative experience, underscoring the importance of a positive initial interaction. Statistics show that 72% of customers use self-service portals, and 55% engage with self-service chatbots. The willingness of nearly half of all customers, including 60% of millennials, to pay more for superior customer service highlights the importance of customer experience in an era of price sensitivity. Customers expect instant responses, creating a scalability challenge for service teams but also an opportunity to offer premium service. Instant responses can set a company apart, as even well-regarded brands often struggle to maintain quick and seamless connections between customers and agents. Self-service platforms must be easily adjustable, not only to address areas needing improvement but also to adapt to changing market demands. Customers now expect proactive service rather than the traditional reactive approach. Despite this, customer service is often perceived as reactive. The time and effort customers spend resolving service issues are significant, especially when service teams are inconsistently trained and equipped, leading to a perception that quality service is a matter of luck. Consistency across channels, devices, and departments is highly valued but often lacking. Many customers find themselves repeating information to different representatives, indicating a fragmented information environment. Poorly integrated technology and processes leave 55% of customers feeling as if they interact with separate departments rather than a unified company. Disconnected experiences are a major source of frustration. Prompt resolution of issues is a top priority for customers, and many find it quicker to search for answers themselves than to contact the company. Self-service not only facilitates quick problem-solving but also empowers customers to address issues at their own pace and learn as much or as little as they wish. In terms of preferences, over 67% of customers prefer some form of self-service over speaking with a representative. Additionally, 73% prefer using the company’s website for support rather than relying on social media, SMS, or live chat apps. Don’t always assume the “latest and greatest” solutions available are the best solutions for your customers. A self-service strategy involves providing customers with tools to resolve their needs independently, reducing the need for representative assistance. Reduce staffing needs and increase speed to answers for customers. Its a win win. However, implementing self-service can face challenges, such as confusing navigation, lack of ongoing attention, inflexibility, failure to incorporate feedback, constraints on users, extra work, lack of human interaction, difficulty in personalization, and the need for continuous analysis and monitoring. Successful self-service integration requires addressing these factors to meet customer expectations. Contact Tectonic for assistance bringing your self-service solutions to your customers. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more Top Ten Reasons Why Tectonic Loves the Cloud The Cloud is Good for Everyone – Why Tectonic loves the cloud You don’t need to worry about tracking licenses. Read more

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The Role of Data to Harness AI

The Role of Data to Harness AI

Harnessing AI for Enhanced Sales and Service: The Role of Data Organizations are racing to leverage AI to enhance their sales and service experiences. The Role of Data to Harness AI cannot be underestimated. However, great AI solutions rely on quality data. Traditionally, companies have managed structured data—neatly organized into rows and columns, such as customer engagement data from CRM systems. But businesses also hold a wealth of unstructured data in formats like documents, images, audio, and video recordings. This unstructured data can be highly valuable, offering deeper AI insights that are more accurate and comprehensive, grounded in real customer interactions. Yet, many organizations struggle to effectively access, integrate, and utilize their unstructured data to gain a holistic customer view. With advancements in large language models (LLMs) and generative AI, organizations can now bridge this gap. To succeed in the AI era, companies need to develop integrated, federated, intelligent, and actionable solutions across all customer touchpoints while managing complexity. Leveraging Unstructured Data for Superior AI Performance For instance, when a customer seeks help with a recent purchase, they typically start with a company’s chatbot. To ensure a relevant and positive experience, the chatbot must be informed by comprehensive customer data, including recent purchases, warranty details, and past interactions. Additionally, the chatbot should draw on broader company data, such as insights from other customers and internal knowledge base articles. This data can be spread across structured databases and unstructured files, like warranty contracts or knowledge articles. Accessing and utilizing both types of data is crucial for a satisfying interaction. The key to accurate AI responses is augmenting LLMs with both real-time structured and unstructured data from within a company’s systems. An effective approach is Retrieval Augmented Generation (RAG), which combines proprietary data with generative AI to enhance contextuality, timeliness, and relevance. Ensuring Relevance Across Scenarios A unified view of customer data—both structured and unstructured—provides the most relevant information for any situation. For example, financial institutions can leverage this comprehensive data to offer real-time market insights tailored to individual banking needs, providing actionable advice based on current information. Companies are increasingly exploring RAG technology to improve internal processes and deliver precise, up-to-date information to employees. This approach enhances contextual assistance, personalized support, and decision-making efficiency across the organization. The Role of Data to Harness AI Preparing Data for AI: Key Steps By addressing these areas, organizations can harness the full potential of AI, transforming customer interactions and enhancing service efficiency. Talk to Tectonic today if your data is ina disarray. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Qwary Salesforce Integration

Qwary Salesforce Integration

Qwary Enhances Customer Insights with New Salesforce Integration HERNDON, Va., Aug. 13, 2024 /PRNewswire/ — While surveys have long been a staple for gathering customer feedback, data entry often poses a challenge in obtaining comprehensive insights. Qwary’s new Salesforce integration aims to resolve this issue by enabling seamless data transfer and synchronization between the two platforms. This integration allows teams to consolidate customer information into a single hub, providing real-time visibility and enhancing strategic planning and collaboration. Key features include creating email campaigns, importing contacts, mapping survey results, and automating event-based workflows. What Is Qwary’s Salesforce Integration? Qwary’s Salesforce integration is designed to streamline the analysis of Salesforce survey data, offering a more efficient way to understand customer interactions with your brand. By integrating survey feedback with CRM data, this tool helps you quickly adapt your products and services to meet evolving customer needs. It tracks customer journeys, collects feedback, and reveals pain points, enabling you to deliver tailored solutions. Benefits of Using Qwary’s Salesforce Integration Qwary’s integration offers several notable benefits: Automate Feedback Collection The integration automates the feedback collection process by triggering surveys at strategic points in the customer lifecycle. This allows your team to act swiftly to foster engagement and generate leads. Gain Actionable Insights Seamlessly integrating with Salesforce CRM, Qwary scores, analyzes, and enriches customer data, helping your team identify emerging trends and seize opportunities for personalization and customer development. Synchronize Data Automatically With Qwary’s integration, your contact data is consolidated into a single, reliable source of truth. Whether you’re using Salesforce or Qwary, automated data synchronization ensures consistency and provides real-time updates. Collaborate Effectively The integration promotes effective teamwork by sharing data between Salesforce and Qwary, enabling your team to solve problems collaboratively and refine strategies to boost customer retention. Key Capabilities Qwary’s Salesforce integration excels in managing customer feedback, automating workflows, and consolidating contact data: Salesforce Workflow Automation The integration simplifies scheduling and automating survey triggers, eliminating manual processes. Surveys can be initiated via email or following significant events, with responses seamlessly mapped into Salesforce. This creates a comprehensive view of customer behavior, helping your team act on insights, strengthen connections, and enhance satisfaction. Contact Data Importation Qwary facilitates quick access to Salesforce contacts, providing a holistic view of your customer base. The integration streamlines contact data importation and updates, eliminating manual data entry and speeding up data management. Potential Business Impacts By combining automation, synchronization, and data consolidation with a user-friendly interface, Qwary’s Salesforce integration enhances your sales team’s ability to collect and leverage customer feedback. Immediate access to comprehensive consumer insights allows your business to respond promptly to customer needs, improving satisfaction and loyalty. Real-time data aggregation helps your company adapt quickly and refine offerings to exceed customer expectations. Stay Ahead with Qwary’s Salesforce Integration Qwary continuously updates its solutions to meet the evolving needs of businesses focused on customer engagement. Leveraging automation, synchronization, and advanced analytics through an accessible platform, Qwary’s Salesforce integration empowers your team to enhance offerings and connect with customers efficiently. By optimizing the use of survey data and Salesforce feedback, Qwary keeps your business at the forefront of market trends, enabling you to consistently delight your customers. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Everyone Is Implementing AI

Everyone Is Implementing AI

AI is undoubtedly a generational change in software, with its full trajectory still unpredictable. There is a perceived divide between the “Haves” and “Have Nots.” Companies like OpenAI, Microsoft, and Databricks are seen as understanding AI’s potential, with Nvidia providing the necessary hardware support. Many hot start-ups are Gen AI native, continuing to attract unicorn valuations. Meanwhile, several SaaS leaders appear to be lagging behind. We say, Everyone Is Implementing AI. Marc Benioff stated in their latest quarterly call: “Now, we’re working with thousands of customers to power generative AI use cases with our Einstein Copilot, our prompt builder, our Einstein Studio, all of which went live in the first quarter. And we’ve closed hundreds of copilot deals since this incredible technology has gone GA. And in just the last few months, we’re seeing Einstein Copilot develop higher levels of capability. We are absolutely delighted and cannot be more excited about the success that we’re seeing with our customers with this great new capability.” Everyone Is Implementing AI However, it remains unclear whether simply adding AI to classic B2B SaaS products accelerates growth. Despite significant investments in AI, companies like Salesforce, Asana, and ZoomInfo are growing at less than 10% annually. The main point is that while “AI Washing” might impress some investors, AI must significantly accelerate revenue growth to achieve more than market parity. It is essential to see how AI can add real value and integrate it effectively. But AI alone may not be a growth accelerant. Everyone Is Implementing AI Recent data from Emergence Capital shows that 60% of VC-backed SaaS companies have already released GenAI features, with another 24% planning to do so. Achieving “AI Parity” is crucial, but simply adding GenAI features may not be disruptive in the B2B space. Companies must go further to stand out, despite the challenges. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce and AdvoLogix

SUGAR LAND, Texas, Aug. 12, 2024 /PRNewswire/ — AdvoLogix, a leader in legal technology, is excited to announce its groundbreaking Legal Assistant AI, a comprehensive suite of AI tools designed specifically for the legal industry. Law firms face mounting pressure to deliver exceptional client service while managing rising costs and complexities. This innovative solution seamlessly integrates with Salesforce, automating tasks and leveraging the power of AI to streamline law firm operations while ensuring security with its Trust and Safety Layer. Our AI’s Trust and Safety Layer, ensures that law firms can trust our technology to protect sensitive information. AdvoLogix Legal Assistant AI significantly enhances daily workflows with advanced capabilities such as document automation, financial management, client and matter intake, case management, and workflow optimization. Customizable based on unique data sets, these AI agents can be tailored to meet the specific needs of any legal organization. For example, law firms can create AI agents to address the nuanced requirements of particular clients or specialized areas of practice. The AI’s Trust and Safety Layer ensures secure data retrieval, grounding, prompt defense, and compliance, providing law firms with the confidence that their sensitive information is protected. By embedding these tools directly into the Salesforce platform, AdvoLogix delivers a powerful, integrated solution that leverages the power of AI in the context of daily law firm operations. Leveraging SALI Tags for Enhanced Data Management One of the standout features of the AdvoLogix Legal Assistant AI is its integration with the SALI (Standards Advancement for the Legal Industry) taxonomy. By leveraging Salesforce workflows, attorneys can quickly and accurately tag matters with SALI tags, enabling data-driven insights and improved matter management. This seamless integration ensures that valuable data is captured and utilized effectively to inform strategic decisions. Customizable AI Models for Tailored Legal Support AdvoLogix offers fine-tuned AI models specifically trained for legal activities. These models can be easily integrated into Salesforce workflows to automate tasks such as record and document retrieval, document summarization, and system data queries. Additionally, these AI models have the capability to ask and receive answers to general or specific legal questions on any topic, all from the perspective of an attorney. By leveraging the power of AI within the familiar Salesforce environment, legal professionals can focus on higher-value activities while the AI handles routine tasks. Some features are currently available in controlled release. A Commitment to Security and Accuracy “By embedding our AI capabilities into Salesforce workflows, we’ve developed a robust solution that allows legal professionals to benefit from AI services that are safe and highly efficient during normal work activities. Our AI’s Trust and Safety Layer, featuring secure data retrieval, grounding, prompt defense, and more, ensures that law firms can trust our technology to protect sensitive information. This focus on security, accuracy, and compliance is crucial for modern legal practices,” said Jonathan Reed, CEO of AdvoLogix. Experience the Future of Legal AI at ILTACON 2024 Visit AdvoLogix at Booth #346 to see live demonstrations of our Legal Assistant AI capabilities and discover how they can transform your firm’s operational efficiency. Our experts will be available to answer your questions and provide tailored insights into how our AI solutions can enhance your legal workflows and financial management. About AdvoLogix Founded in 2006, AdvoLogix is a premier provider of AI-driven technology solutions, helping businesses in the legal technology sector and beyond streamline operations, reduce costs, and improve productivity. With a broad range of native integrations that seamlessly integrate with Salesforce, AdvoLogix delivers measurable gains in productivity and efficiency. For more information, visit www.advologix.com and follow AdvoLogix on LinkedIn @AdvoLogix. Media Contact:Marketing [email protected] Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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