Testing Archives - gettectonic.com
Copado AI Testing for Salesforce

Copado AI Testing for Salesforce

The DevOps company Copado has announced a new AI assistant for Salesforce test creation called Test Copilot. Copado already integrates with Salesforce. Copado AI Testing for Salesforce This follows the company’s recent announcement of Copado Explorer, which is an automated testing solution designed for Salesforce users, as well as the launch of its AI assistant CopadoGPT, which Test

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Salesforce Omni-Channel

Salesforce Omni-Channel

Omni-Channel in Salesforce is a feature embedded within the Customer Service and Console, facilitating the automated routing of various work items like Leads and Cases to agents. This feature intelligently distributes work items based on agent capacity, priority, skillset, and other factors. The multichannel approach emphasizes customer engagement, whereas the omnichannel strategy prioritizes customer experience.

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Progressive Profiling in Salesforce Marketing Cloud

Progressive Profiling in Salesforce Marketing Cloud

In the world of marketing, the primary focus revolves around data accumulation. The more data collected, the deeper the understanding of prospects or customers, leading to the creation of a more comprehensive individual profile. Enter Progressive Profiling in Salesforce Marketing Cloud. Progressive profiling emerges as an effective method for data collection, enabling the gradual enrichment

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