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OpenAI Introduces Canvas

OpenAI Introduces Canvas

Don’t get spooked – OpenAI introduces Canvas—a fresh interface for collaborative writing and coding with ChatGPT, designed to go beyond simple conversation. Canvas opens in a separate window, enabling you and ChatGPT to work on projects side by side, creating and refining ideas in real time. This early beta provides an entirely new way of

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Einstein Copilot for Healthcare

Einstein Copilot for Healthcare

Einstein Copilot for Healthcare – Salesforce has introduced a new AI-powered healthcare assistant within its CRM system, marking its latest move to expand into the healthcare industry. As AI development accelerates, tech giants like Microsoft, Google, Amazon Web Services, and Salesforce are capitalizing on the opportunity to integrate AI and cloud technologies into healthcare to

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Fivetrans Hybrid Deployment

Fivetrans Hybrid Deployment

Fivetran’s Hybrid Deployment: A Breakthrough in Data Engineering In the data engineering world, balancing efficiency with security has long been a challenge. Fivetran aims to shift this dynamic with its Hybrid Deployment solution, designed to seamlessly move data across any environment while maintaining control and flexibility. Fivetrans Hybrid Deployment. The Hybrid Advantage: Flexibility Meets Control

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Marketing Cloud Website Activity Collection

Marketing Cloud Website Activity Collection

Leveraging Website Activity Data in Salesforce Marketing Cloud Understanding how users interact with your website is essential for delivering personalized customer experiences. Salesforce Marketing Cloud (SFMC) offers robust tools to capture website activity and transform this data into actionable insights, enhancing your marketing strategies. This guide walks you through the process of collecting website activity

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Veeam Latest Acquisition

Veeam Latest Acquisition

Veeam continues its acquisition strategy with the purchase of Alcion, bolstering its capabilities in AI and as-a-service offerings. This acquisition follows Veeam’s investment in Microsoft 365 backup-as-a-service provider Alcion last year, and brings in a team of AI and security specialists. Analysts and Veeam executives see this move as a key step in expanding Veeam’s

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Financial Services Cloud and Core

Financial Services Cloud and Core

Remember When Salesforce First Launched Financial Services Cloud in 2016? The managed package introduced a standardized data model that transformed how banks, credit unions, and implementation partners utilized Salesforce. It was a game-changer! But Salesforce hasn’t stopped innovating. Since 2019, they’ve been enhancing the core platform to meet demands for greater performance and flexibility. Now,

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Strawberry AI Models

Strawberry AI Models

Since OpenAI introduced its “Strawberry” AI models, something intriguing has unfolded. The o1-preview and o1-mini models have quickly gained attention for their superior step-by-step reasoning, offering a structured glimpse into problem-solving. However, behind this polished façade, a hidden layer of the AI’s mind remains off-limits—an area OpenAI is determined to keep out of reach. Unlike

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Salesforce and SnapLogic Integration

Salesforce and SnapLogic Integration

Salesforce and SnapLogic integrations couldn’t be easier with the Tray platform’s robust Salesforce and SnapLogic connectors, which can connect to any service without the need for separate integration tools. Salesforce provides customer relationship management service software, and has a complementary suite of enterprise applications as well. These are focused on customer service, marketing automation, analytics,

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Salesforce Email Deliverability Settings

Salesforce Email Deliverability Settings

Salesforce Email Deliverability Settings: Managing Communication in Sandboxes Salesforce provides administrators with control over the types of emails that can be sent from their environments, especially within sandbox environments used for development and testing. These email deliverability settings ensure that sensitive or erroneous emails don’t reach actual users during development. Below, we’ll dive into the

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Power BI

Connect Salesforce and Power BI

Hello, Im trying to connect a filtered case list (https://company.lightning.force.com/lightning/o/Case/list?filterName=blahblah) containing customer reviews in the case description into a Power BI table and connect it to my AI Hub custom prompt bot that categorises text. Ideally, when new cases get added to that filtered list –  the Power BI table automatically refreshes with the case

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Salesforce and IBM Partnership

Salesforce and IBM Partnership

Salesforce and IBM are advancing their longstanding partnership by focusing on transforming sales and service processes with AI, particularly for organizations in regulated industries that seek to leverage enterprise data for automation. The collaboration aims to deliver pre-built AI agents and tools that integrate seamlessly within customers’ IT environments, enabling them to use their proprietary

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Triggering a Refresh of the Einstein Next Best Action

Triggering a Refresh of the Einstein Next Best Action

How to Force a Refresh of the Einstein Next Best Action Component User Question: “Hi folks, is there a way to force a refresh of the Einstein Next Best Action component in the service console? I tried re-executing my recommendation strategy flow, but the recommendation didn’t change, even though the flow picked a new one.

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