Salesforce Development Services Archives

11Nov

Pioneering AI-Driven Customer Engagement

With Salesforce at the forefront of the AI revolution, Agentforce, introduced at Dreamforce, represents the next phase in customer service automation. It integrates AI and human collaboration to automate repetitive tasks, freeing human talent for more strategic activities, ultimately improving customer satisfaction. Tallapragada emphasized how this AI-powered tool enables businesses, particularly in the Middle East, to scale operations and enhance efficiency, aligning with the region’s appetite for growth and innovation.

November 11, 2024in Agentforce Platform, Data, Generative AI, Hyperforce, Salesforce Development Services0 Comments

01Nov

Winter 25 Release Experience Cloud

Salesforce Winter ’25 Release: 6 Key Enhancements to Experience Cloud The Salesforce Winter ’25 Release brings a fresh suite of updates to Experience Cloud, focusing on design customization, SEO optimization, and streamlined navigation for enhanced user engagement. We’ve summarized six major updates and additional enhancements that make this release a significant step forward for Experience

November 1, 2024in Data, Marketing Automation, Salesforce Development Services, Salesforce Experience Cloud0 Comments

30Oct

Provider Hybrid Care Model

Primary care in the United States urgently needs a redesign, as rural hospital closures and a shortage of providers are severely limiting access for nearly one-third of the population. While advanced technologies like virtual care have helped expand primary care access, there is still a strong preference for in-person visits. To address this, healthcare providers

October 30, 2024in Data, Salesforce Development Services, Salesforce Health and Life Sciences Solutions, Technology0 Comments

28Oct

Salesforce Connected Assets

Salesforce has unveiled Connected Assets, a robust suite of capabilities in Manufacturing Cloud, designed to offer manufacturers a comprehensive, real-time perspective on connected asset data. This includes data on service history, asset status, customer records, and telematics, allowing manufacturers to monitor asset health and performance while proactively addressing maintenance needs to reduce downtime and boost

October 28, 2024in Agentforce Platform, AI Tools, Data, Salesforce, Salesforce Development Services, Salesforce Health and Life Sciences Solutions, Salesforce Manufacturing Automotive Energy0 Comments

24Oct

Salesforce Integrated Ecommerce Storefronts

Salesforce Introduces Integrated Ecommerce Storefronts in Starter and Pro Suites Salesforce has expanded its Starter and Pro Suites to include integrated ecommerce storefronts, combining capabilities across sales, service, marketing, and now commerce into a seamless, all-in-one solution. This new addition empowers small and growing businesses to create direct-to-consumer (D2C) online stores with ease. Key features

October 24, 2024in Data, Marketing Automation, Salesforce, Salesforce Commerce Cloud, Salesforce Development Services, Salesforce Einstein, Salesforce Marketing Automation, Salesforce Marketing Cloud, Salesforce Marketing Cloud Account Engagement (Pardot), Salesforce Optimization, Salesforce Sales Cloud0 Comments

14Oct

Case Study: Children’s Hospital Use Cases

In need of help to implement requisite configuration updates to establish a usable data model for data segmentation that supports best practices utilization of Marketing Cloud features including Contact Builder, Email Studio and Journey Builder.

October 14, 2024in Data, Google, Life Sciences Cloud, Salesforce, Salesforce Development Services, Salesforce Health and Life Sciences Solutions, Salesforce Health Cloud, Salesforce Implementation Services, Salesforce Marketing Cloud, Salesforce Shield, Salesforce Success Stories0 Comments

07Oct

Generative AI and Patient Engagement

The healthcare industry is undergoing a significant digital transformation, with generative AI and chatbots playing a prominent role in various patient engagement applications. Technologies such as online symptom checkers, appointment scheduling, patient navigation tools, medical search engines, and patient portal messaging are prime examples of how AI is enhancing patient-facing interactions. These advancements aim to

October 7, 2024in AI Tools, Generative AI, Google, Google Analytics, Salesforce Development Services, Salesforce Health and Life Sciences Solutions, Salesforce Implementation Services, Salesforce Optimization, Technology0 Comments

06Oct

Promising Patient Engagement Use Cases for GenAI and Chatbots

Promising Patient Engagement Use Cases for GenAI and Chatbots Generative AI (GenAI) is showing great potential in enhancing patient engagement by easing the burden on healthcare staff and clinicians while streamlining the overall patient experience. As healthcare undergoes its digital transformation, various patient engagement applications for GenAI and chatbots are emerging as promising tools. Let’s

October 6, 2024in Agentforce Platform, AI Tools, Generative AI, Google, Laws, Life Sciences Cloud, Salesforce Development Services, Salesforce Health and Life Sciences Solutions, Salesforce Health Cloud0 Comments

03Oct

Tableau Einstein Alliance to Help Partners Drive Success in the Agent Era

Salesforce Unveils Tableau Einstein Alliance to Empower Partners in the AI-Driven Agent Era Salesforce today announced the launch of the Tableau Einstein Alliance, a new partner community designed to create and deliver AI-driven solutions and analytical agents for Tableau Einstein. Built on the Salesforce platform and integrated with Agentforce, this initiative aims to help partners

October 3, 2024in Data, Generative AI, Salesforce, Salesforce Development Services, Salesforce Tableau

28Sep

AI Beneficial for Mental Healthcare

Nearly half of the participants in a U.S. survey viewed AI as beneficial for mental healthcare, though concerns around incorrect diagnoses and reduced interaction with providers remain significant. A recent study from Columbia University School of Nursing highlighted that, while AI adoption in healthcare is growing, limited research has explored patient perspectives, especially in mental

September 28, 2024in AI Tools, Salesforce Development Services, Salesforce Health and Life Sciences Solutions, Salesforce Implementation Services

20Sep

Salesforce Underwriting Solutions

Merchant Cash Advance Solutions: Enhancing Underwriting with Salesforce In today’s fast-paced financial services industry, efficient and effective underwriting is more crucial than ever. Merchant cash advances (MCAs) have emerged as a popular alternative funding option for businesses that might not qualify for traditional loans. This insight explores how integrating Salesforce with MCA software can streamline

September 20, 2024in Salesforce Development Services, Salesforce Financial Services Solutions

18Sep

Salesforce AI Tools for Healthcare

Salesforce to Launch Pre-Built AI Tools for Healthcare in October Salesforce is introducing a new library of out-of-the-box AI tools specifically designed for healthcare operations, available through its Health Cloud. These generative AI features aim to streamline time-consuming tasks by integrating directly into clinician workflows, enhancing both the quality and efficiency of patient care. Key

September 18, 2024in Einstein 1 Platform, Generative AI, Salesforce Development Services, Salesforce Einstein, Salesforce Health and Life Sciences Solutions, Salesforce Optimization

16Sep

Transformative Potential of AI in Healthcare

Healthcare leaders are increasingly optimistic about the transformative potential of AI and data analytics in the industry, according to a new market research report by Arcadia and The Harris Poll. The report, titled “The Healthcare CIO’s Role in the Age of AI,” reveals that 96% of healthcare executives believe AI adoption can provide a competitive

September 16, 2024in Generative AI, Salesforce Development Services, Salesforce Health and Life Sciences Solutions, Salesforce Optimization

09Sep

AI-Powered Field Service

Salesforce has introduced new AI-powered field service capabilities designed to streamline operations for dispatchers, technicians, and field service leaders. Leveraging the Salesforce platform and Data Cloud, these innovations aim to expedite time-consuming processes and enhance customer satisfaction by making field service operations more proactive and efficient. Why it matters: Field service teams currently spend only

September 9, 2024in Einstein Insights, Salesforce Development Services, Salesforce Manufacturing Automotive Energy, Salesforce Service Cloud

06Sep

Citizen Development

As we progress through the era of digital transformation, citizen development has emerged as a key trend in the business landscape. This approach empowers end-users to create their applications, streamlining workflows and reshaping corporate operations. However, like any innovation, citizen development presents both advantages and challenges. In this article, we will explore the benefits, pros

September 6, 2024in Data, Salesforce Development Services, Salesforce Public Sector Solutions, Technology

Salesforce Development Services

Provider Hybrid Care Model

Salesforce Integrated Ecommerce Storefronts

Generative AI and Patient Engagement

Promising Patient Engagement Use Cases for GenAI and Chatbots

AI Beneficial for Mental Healthcare

Citizen Development

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