PHOENIX–(BUSINESS WIRE)–IntraEdge, Inc., a leading global technology products and services provider, recently announced its expanded investment in itsHigher Education division with the addition of new leadership to bolster their Salesforce service offerings. The new leaders each possess over 20 years of higher education experience and have a proven track record of building innovative and high
Section I: Problem Statement CVS Health is continuously exploring ways to improve its e-commerce platform, cvs.com. One potential enhancement is the implementation of a complementary product bundle recommendation feature on its product description pages (PDPs). For instance, when a customer browses for a toothbrush, they could also see recommendations for related products like toothpaste, dental
FREDERICTON, New Brunswick, September 12, 2024 – Introhive, the leading Relationship Intelligence platform, today announced that it is enabling its market leading, AI-Powered Relationship Intelligence for Salesforce Data Cloud empowering clients to understand in real-time the Relationship Intelligence associated with sales Opportunities Bringing Salesforce Data Cloud and AI together for enhanced insights Introhive’s integration brings the
Salesforce has introduced Salesforce Foundations ahead of Dreamforce, offering a significant free upgrade that enables customers to unify data and functionality from various Salesforce products into a customizable portal. This portal gives users the flexibility to apply extensive data filters and perform actions directly within the Salesforce Platform. What is Salesforce Foundations? Salesforce Foundations provides
As AI-driven chatbots enter college courses, the potential to offer students 24/7 support is game-changing. However, there’s a critical caveat: when we customize chatbots by uploading documents, we don’t just add knowledge — we introduce biases. The documents we choose influence chatbot responses, subtly shaping how students interact with course material and, ultimately, how they
Salesforce has introduced Industries AI, a suite of foundational, pre-built, and customizable AI capabilities designed to address specific industry needs and challenges. This innovation aims to help customers quickly realize value by automating tasks such as matching patients to clinical trials, providing proactive maintenance alerts for vehicles and machinery, streamlining inventory management, and enhancing services
Salesforce has introduced new AI-powered field service capabilities designed to streamline operations for dispatchers, technicians, and field service leaders. Leveraging the Salesforce platform and Data Cloud, these innovations aim to expedite time-consuming processes and enhance customer satisfaction by making field service operations more proactive and efficient. Why it matters: Field service teams currently spend only
Data breaches reached an all-time high in 2023, affecting more than 234 million individuals, and there’s no sign of the trend slowing down. At the center of this challenge is how organizations allocate resources to safeguard customer data. One of the most critical systems for managing this data is CRM platforms like Salesforce, used by
The EU AI Act is a complex piece of legislation, packed with various sections, definitions, and guidelines, making it challenging for organizations to navigate. However, understanding the EU AI Act is crucial for companies aiming to innovate with AI while staying compliant with both legal and ethical standards. Arnoud Engelfriet, chief knowledge officer at ICTRecht,
The rapid pace of digital transformation has made scalability essential for any business looking to remain competitive. The stakes are high—without the ability to scale, businesses risk falling behind as customer demands and market conditions shift. So, what does it take to build a scalable business that can grow without compromising performance or customer satisfaction?
Exploring Large Action Models (LAMs) for Automated Workflow Processes While large language models (LLMs) are effective in generating text and media, Large Action Models (LAMs) push beyond simple generation—they perform complex tasks autonomously. Imagine an AI that not only generates content but also takes direct actions in workflows, such as managing customer relationship management (CRM)
How and Why to Run Machine Learning Workloads on Kubernetes Running machine learning (ML) model development and deployment on Kubernetes has become essential for optimizing resources and managing costs. As AI and ML tools gain mainstream acceptance, business and IT professionals are increasingly familiar with these technologies. With the growing buzz around AI, engineering needs
Recently, Five9 reported its second-quarter FY24 results, revealing a strong performance for the period. However, the company’s cautious forward-looking guidance led to a significant drop in its stock price, which fell by over 25%. In response to queries about the conservative outlook, a Five9 spokesperson attributed the reduced 2024 revenue guidance—a 3.8% decrease—to macroeconomic headwinds.
Artificial intelligence (AI) has moved from an emerging technology to a mainstream business imperative, making it essential for leaders across industries to understand and communicate its concepts. To help you unlock the full potential of AI in your organization, this 2024 AI Glossary outlines key terms and phrases that are critical for discussing and implementing
Salesforce’s Winter ’25 release introduces a host of updates across the platform, with a particular emphasis on security and user management improvements. Among these, the enhancements to Permission Set Groups stand out, offering more efficiency in managing user access and permissions. Let’s take a closer look at these updates and how they can benefit your
