Enhance Your Workflow with the Ask ChatGPT Vision Action Extend the use of artificial intelligence in your daily operations by leveraging the Ask ChatGPT Vision action. This feature allows ChatGPT to analyze images attached to your Salesforce records and apply its insights directly to your workflows. The action is compatible with ChatGPT models that accept
With the Dreamforce conference just a few weeks away, AI is set to be a central theme once again. This week, Salesforce offered a preview of what to expect in September with the release of its “Trends in AI for CRM” report. This report consolidates findings from several Salesforce research studies conducted from February last
Before generative AI became mainstream, tech-savvy retailers had long been leveraging transformative technologies to automate tasks and understand consumer behavior. Insights from consumer and future trends, along with predictive analytics, have long guided retailers in improving customer experiences and enhancing operational efficiency. AI for Consumers and Retailers improved customer experiences. While AI is currently used
The Role of Small Language Models (SLMs) in AI While much attention is often given to the capabilities of Large Language Models (LLMs), Small Language Models (SLMs) play a vital role in the AI landscape. Role of Small Language Models. Large vs. Small Language Models LLMs, like GPT-4, excel at managing complex tasks and providing
AI and Productivity. Agencies and brands often find themselves tangled in tasks that don’t add much value. Enter AI—a tool that might just bring some much-needed order to this chaos. AI won’t eliminate the intensity of agency life, but it can transform that intensity into something valuable.. Grace Meldrum from Salesforce has some ideas on
Workers in office jobs are missing out on essential AI training, crucial for adapting to the evolving labor market, according to a report from software giant Salesforce. Released Tuesday, the report is based on a series of anonymous surveys and reveals that approximately 70% of desk workers have not received training in generative AI. Furthermore,
The enterprise has transitioned from merely speculating about artificial intelligence to actively implementing it. In doing so, companies must determine the optimal combination of ancillary technologies that, when strategically paired with AI, can drive relevant use cases and business outcomes. With AI Data Cloud and Integration, your data-driven decisions happen in real-time. Salesforce Inc. is
Box and Slack Enhance Collaboration with New AI Integration Box, Inc. (NYSE: BOX), the leader in Intelligent Content Cloud solutions, and Slack, a Salesforce company (NYSE: CRM), have announced an expanded partnership that integrates Box AI into Slack, aiming to transform how organizations collaborate. Starting today, customers can leverage unlimited Box AI queries directly within
360 SMS Salesforce Chatbot vs. Traditional Customer Support: An Analysis In the evolving tech space of customer service, businesses continue to seek ways to enhance customer satisfaction while optimizing costs. One notable resource in recent years is the increasing reliance on chatbots, with the 360 SMS chatbot emerging as a powerful SMS tool for efficient
Data and Technology Strategies Enhance Payer Patient Education Analytics platforms, omnichannel engagement tools, telehealth, and other technological advancements have become essential in driving successful, enhanced payer patient education. Cathy Moffitt, MD, a pediatrician with 15 years of experience in the pediatric emergency department and now the senior vice president and Aetna chief medical officer at
Each year, Monte Carlo surveys real data professionals about the state of their data quality. This year, we turned our gaze to the shadow of AI—and the message was clear. Managing Data Quality in an AI World is getting harder. Data quality risks are evolving — and data quality management isn’t. Among the 200 data
Dynamically Assign Approvers Based on Criteria You can configure approvers based on specific criteria or formulas. Dynamically Assign Approvers to save timeFor instance, if you want the approver to be the regional manager associated with a sales rep’s opportunity, the system will automatically update to reference the new manager if there’s a change. Required Editions
Salesforce is taking steps to ensure its AI models perform accurately, even with unexpected data. The company recently filed a patent for an “automated testing pipeline for neural network models.” This technology helps developers predict whether their AI models will maintain accuracy when dealing with “unseen queries,” using customer service bots as a primary example.
The Impact of Generative AI on the Future of Work Automation has long been a source of concern and hope for the future of work. Now, generative AI is the latest technology fueling both fear and optimism. AI’s Role in Job Augmentation and Replacement While AI is expected to enhance many jobs, there’s a growing
Google Apologizes for Chrome Password Manager Bug Affecting Windows Users Google has issued an apology after a bug prevented many Windows users from accessing or saving their passwords through Chrome’s password manager. The issue, which began on July 24 and lasted for nearly 18 hours before being resolved on July 25, was attributed to “a
