Salesforce AI Research Proposes a Novel Threat Model to Secure LLM Applications Against Prompt Leakage Attacks Large Language Models (LLMs) have gained widespread attention in recent years but face a critical security challenge known as prompt leakage. This vulnerability allows adversaries to extract sensitive information from LLM prompts through targeted attacks. Prompt leakage risks exposing
EVPassport, a global leader in EV charging networks, announced an expanded partnership with Salesforce to enhance its customer experience through the deployment of Salesforce Service Cloud. This initiative solidifies EVPassport’s standing as a top provider in the EV charging space, recognized for customer satisfaction, loyalty, and reliability. With Salesforce Service Cloud, EVPassport can deliver more
SingleStore Acquires BryteFlow, Paving the Way for Real-Time Analytics and Next-Gen AI Use Cases SingleStore, the world’s only database designed to transact, analyze, and search petabytes of data in milliseconds, has announced its acquisition of BryteFlow, a leading data integration platform. This move enhances SingleStore’s capabilities to ingest data from diverse sources—including SAP, Oracle, and
Salesforce AI Introduces SFR-Judge: A Family of Three Evaluation Models with 8B, 12B, and 70B Parameters, Powered by Meta Llama 3 and Mistral NeMO The rapid development of large language models (LLMs) has transformed natural language processing, making the need for accurate evaluation of these models more critical than ever. Traditional human evaluations, while effective,
Agents are autonomous software systems that assist users by reasoning, planning, and taking actions based on user input or environmental conditions. These digital assistants combine expert knowledge with access to relevant data to achieve specific tasks or goals, resembling intelligent digital assistants in their function and scope. Agents are poised to become integral to everyday
Salesforce and Nvidia have announced a groundbreaking collaboration to push the boundaries of AI, transforming both customer and employee experiences. Redefining AI in Enterprise Software As businesses worldwide face the complexities and costs of integrating AI into their operations, Salesforce and Nvidia are stepping in with a strategic partnership designed to redefine AI capabilities. This
While electronic health records (EHRs) have improved data exchange for care coordination, they have also increased the clinical documentation burden on healthcare providers. Research from 2023 suggests that clinicians may now spend more time on EHRs than on direct patient care. On average, providers spend over 36 minutes on EHR tasks for every 30-minute patient
How to Set Up Salesforce Roles Salesforce is a powerful platform used by many organizations to streamline operations across departments, from sales and marketing to customer support. With so many users working within the platform, it’s essential to manage access to data securely. Salesforce achieves this through its system of roles and profiles, which define
The Future of AI: What to Expect in the Next 5 Years In the next five years, AI will accelerate human life, reshape behaviors, and transform industries—these changes are inevitable. Collaboration Between Humans and AI. For much of the early 20th century, AI existed mainly in science fiction, where androids, sentient machines, and futuristic societies
Zendesk Launches AI Agent Builder and Enhances Agent Copilot Zendesk has unveiled its AI Agent Builder, a key feature in a series of significant updates across its platform. This new tool enables customer service teams to create bots—now referred to as “AI Agents”—using natural language descriptions. For example, a user might input: “A customer wants
AI Barometer Signals Job Disruption Amid Global Productivity Gains A recent PwC report highlights significant productivity improvements worldwide, but also points to potential job disruption due to artificial intelligence (AI). Described as the “Industrial Revolution of knowledge work,” AI is transforming how workers utilize information, generate content, and deliver results at unprecedented speed and scale.
Fivetran’s Hybrid Deployment: A Breakthrough in Data Engineering In the data engineering world, balancing efficiency with security has long been a challenge. Fivetran aims to shift this dynamic with its Hybrid Deployment solution, designed to seamlessly move data across any environment while maintaining control and flexibility. Fivetrans Hybrid Deployment. The Hybrid Advantage: Flexibility Meets Control
Leveraging Website Activity Data in Salesforce Marketing Cloud Understanding how users interact with your website is essential for delivering personalized customer experiences. Salesforce Marketing Cloud (SFMC) offers robust tools to capture website activity and transform this data into actionable insights, enhancing your marketing strategies. This guide walks you through the process of collecting website activity
Smartsheet and AWS Collaborate to Enhance AI-Driven Decision-Making with New Amazon Q Business Connector October 8, 2024 — During its annual ENGAGE customer conference, Smartsheet (NYSE: SMAR), the enterprise work management platform, announced a partnership with AWS to introduce a new connector that integrates Smartsheet data with Amazon Q Business. This generative AI-powered assistant can
What Our Dreamforce Marketing Cloud and Commerce Cloud Innovations Mean for You This year’s Dreamforce was nothing short of amazing. It was exciting to reconnect with fellow Trailblazers, exchange brilliant ideas, and showcase the innovations we’ve been crafting at Salesforce. A recurring theme throughout the event was how businesses can leverage data and AI to
