Salesforce Unveils New AI-Powered Features for Education Cloud Salesforce recently announced a suite of new features for its Education Cloud platform designed to simplify tasks for educators and students. AI Powered Education Cloud is here. These features range from student-focused tools, such as helping students stay on track with their degree requirements, to admin-focused capabilities
Salesforce Enhances Service Cloud Digital Engagement for Unified Customer Interactions Salesforce has unveiled new enhancements to Service Cloud Digital Engagement, aimed at unifying unstructured conversational data from various digital channels, departments, and devices within a single platform. Built on the Einstein 1 Platform, these enhancements enable service leaders to gain a more holistic view of
Salesforce Service Cloud users are set to receive more Einstein 1 generative AI tools in June and October. A key development is the expansion of automated customer conversations across more sales and marketing platforms. Generative AI and Service Cloud family of tools is growing. This insight aims to uncover the numerous use cases of generative
Generative AI has brought transformative advancements across industries, and test automation is no exception. By generating code, test scenarios, and even entire suites, Generative AI enables Software Development Engineers in Test (SDETs) to boost efficiency, expand test coverage, and improve reliability. 1. Enhanced Test Case Generation One of the biggest hurdles in test automation is
The Complete Guide to Sales Prospecting Tools Sales prospecting tools: Two men examining a touchscreen displaying dashboards and charts. With the right tools, you can spend more time building relationships that convert prospects into loyal customers. Learn how technology can help you identify and engage the right prospects more efficiently. Selling has become more challenging,
Salesforce AI Innovations: Empowering Student Success and Faculty Efficiency Salesforce is introducing new Education Cloud AI Innovations, AI-powered tools designed to streamline the educational journey, enabling students to chart clear paths to graduation, translate their coursework into resume-ready skills, and connect with mentors who can guide them toward their career goals. Enhancing Faculty and Staff
Salesforce Education Cloud is a comprehensive solution designed for higher education institutions, offering powerful tools to manage every aspect of the student lifecycle—from recruitment and admissions to student success and alumni engagement. However, to fully maximize the benefits of Salesforce Education Cloud, institutions need a partner that understands the unique challenges and needs of higher
The Agentic Era of UX The future of digital experience has arrived, but it’s fragmenting into countless micro-applications. The missing piece in AI user experience? The experience itself. It’s been almost a year and a half since generative AI burst onto the scene, heralded as transformative. But what have we actually seen in terms of
MuleSoft Certifications Now Unified with Salesforce Certifications As of May 6, 2024, MuleSoft certifications have been officially integrated into the Salesforce Certification program, with management now handled through Webassessor. This move simplifies the certification process, enabling professionals to manage both their Salesforce and MuleSoft credentials within a single platform, streamlining maintenance and tracking. This article
If you’re an admin of an org with an Experience Cloud site, Lightning pages, or both. Starting in Summer ’24, we’re modifying the design system architecture to support future product innovations. Internal Design System Architecture Updates Go Live in Summer 24. The changes Salesforce are making aren’t visible to most customers. If you customize the
General-purpose large language models (LLMs) offer businesses the convenience of immediate use without requiring any special setup or customization. However, to maximize the potential of LLMs in business environments, organizations can achieve significant benefits by customizing these models through training on their own data. Custom LLMs excel at handling organization-specific tasks that generic LLMs—such as
Sophisticated autonomous digital entities are already transforming our lives, industries, and the way we engage with technology. What will be the Impact of AI Agents Across Key Sectors in 2024? While much attention has been given to Generative AI (Gen AI), the next major leap forward comes from AI Agents. This emerging technology is set
Background – Who Calls AI Ethical On March 13, 2024, the European Union (EU) enacted the EU AI Act, a move that some argue has hindered its position in the global AI race. This legislation aims to ‘unify’ the development and implementation of AI within the EU, but it is seen as more restrictive than
The importance of effective customer service, particularly through self-service options, cannot be overstated. Both customers and organizations often prefer self-service solutions: customers to avoid waiting on hold and speaking with potentially uninformed agents, and organizations to reduce the load and cost associated with live agent interactions. Despite the clear benefits, the customer experience with self-service
Einstein Engagement Frequency Model Card Overview The Einstein Engagement Frequency Model Card in Marketing Cloud Engagement is designed to help marketers determine the optimal frequency for sending emails to individual contacts, thereby maximizing engagement and minimizing unsubscribes. Here’s an overview of the key aspects of this model: Model Details Intended Use Relevant Factors and Inputs
