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Is AI a Bubble?

Is AI a Bubble?

Scott Galloway, Prof Marketing, NYU Stern • Host, CNN+ • Pivot, Prof G Podcasts • Bestselling author, The Four, The Algebra of Happiness, Post Corona, published an insightful look at artificial intelligence last month. Originally appearing in Medium.com Content repurposed with credit to author here. Five years ago, Nvidia was a second-tier semiconductor company, primarily known for enhancing the resolution of Call of Duty. Today, it is the third-most-valuable company globally, commanding an impressive 80% share in AI chips, the processors driving an unprecedented $8 trillion value creation in history. Since the release of ChatGPT by OpenAI in October 2022, Nvidia’s value has surged by $2 trillion, equating to Amazon’s market worth. Last week, Nvidia reported exceptional quarterly earnings, with its core business of selling chips to data centers experiencing a 427% year-over-year increase. Last year, at Cannes, Jensen Huang introduced himself to author, Scott Galloway, mentioning his admiration for Galloway’s videos. Not recognizing Huang, Galloway offered to take a photo, which Huang accepted before Galloway continued on his way. Since then, Nvidia has added $1.3 trillion in value. Galloway, on the other hand, underwent Ketamine therapy, abstained from drinking for 17 days, and installed a router with YouTube’s help. It’s been a significant year for both. There is widespread consensus on the revolutionary potential of the AI market, which explains the soaring AI stock prices. However, this unanimity raises concerns about a potential bubble. According to Scott Galloway, the situation mirrors the 1630s tulip mania, where people bid up tulips not for their beauty or utility but because they believed they could sell them at higher prices later—a phenomenon known as the “greater fool” theory. This logic also applies to meme stocks, which embody the “greatest fool” theory. Galloway advises skepticism toward any movement urging people to “stick it to the man,” as it often leaves them vulnerable. Galloway describes the dynamics of economy-distorting bubbles, where speculative psychology meets genuine economic potential. Such bubbles grow as increasing stock prices validate assumptions, attracting more speculators. Low-interest rates can fuel these bubbles, which typically have an enduring technology at their core. He draws parallels to previous bubbles: the dot-com bubble, the housing market bubble, and the cryptocurrency bubble, noting that AI appears to follow a similar trajectory. The financial media often debates whether AI represents a bubble or a genuine technological breakthrough. Galloway argues that AI’s economic promise is real, making a bubble inevitable. He cites the rapid increase in market value among AI-driven companies like Alphabet, Amazon, and Microsoft as indicative of an overvaluation bubble. Nvidia, the standout in the AI sector, faces the challenge of maintaining its valuation by dominating another market as significant as AI. Galloway highlights that the current narrative around Nvidia resembles that of Cisco during the dot-com bubble. Both companies were seen as essential investments in their respective eras, but Cisco’s stock eventually crashed along with the broader market. Timing a bubble’s burst is notoriously difficult. Galloway recounts how past investors, like John Paulson and Michael Burry, timed their bets on housing correctly, but others, like Julian Robertson and George Soros, faced significant losses by mistiming the dot-com bubble. He emphasizes that most people cannot predict market turns accurately and advises diversification and caution. Galloway speculates on how an AI market downturn might occur. A significant non-tech company scaling back its AI investments could trigger a chain reaction of declining stock prices and speculative sell-offs. This scenario mirrors the dot-com bubble’s collapse in 2000 and the housing bubble’s burst in 2007. He concludes that while the AI bubble feels more akin to the dot-com bubble than the housing crisis, its growing size could have broader economic repercussions. The AI bubble’s eventual deflation might resemble Cisco’s post-dot-com trajectory, where long-term value persists despite short-term losses. Ultimately, Nvidia’s current status as a “safe” investment suggests that it might offer returns aligned with the market, rather than the spectacular gains of past tech giants like Amazon. Scott Galloway encapsulates this analysis with a warning: when a “sure thing” stock becomes frothy, it is no longer a safe bet. Investors should be prepared for both the potential risks and rewards, securing their metaphorical tray tables as they navigate the turbulent AI investment landscape . Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more Top Ten Reasons Why Tectonic Loves the Cloud The Cloud is Good for Everyone – Why Tectonic loves the cloud You don’t need to worry about tracking licenses. Read more

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Salesforce Solutions for Defense

Salesforce Solutions for Defense

Defence Technology Solutions from Salesforce: Enabling Secure, Mission-Critical Operations Salesforce provides defense organizations with powerful technology solutions to deliver on their missions quickly and securely. By increasing IT flexibility, enhancing productivity, and safeguarding sensitive data in a secure, compliant cloud environment, Salesforce empowers defence organizations to achieve mission success with confidence. Salesforce Solutions for Defense. Modernizing Personnel Operations Salesforce streamlines workforce management and accelerates employee operations, providing a unified view of personnel and fast, digital workflows. Public sector organizations can transform hiring, recruiting, HR actions, IT requests, and employee services within a trusted operational hub. How It Works: Salesforce enhances productivity and digitizes government employee tasks throughout their lifecycle, from hire to retirement. Maximizing IT Agility Salesforce enables defence organizations to unlock data from legacy systems, cloud applications, and third-party platforms with an API-led approach, securely bridging on-premises and cloud environments. Rapid application development, consolidation, and system access become seamless with Salesforce’s low-code/no-code tools. How It Works: Salesforce compresses development cycles and increases flexibility, enabling defense organizations to deliver on mission objectives faster. Salesforce Solutions for Defense Delivering Successful Case Outcomes Salesforce supports the full case management lifecycle by integrating critical data points from multiple systems into a single, unified view. Defense organizations can empower caseworkers with purpose-built tools, ensuring successful case outcomes while reducing information silos and providing clients with the necessary support. How It Works: Salesforce creates a single source of truth for case management, enabling defense organizations to streamline workflows and improve service outcomes. By leveraging Salesforce’s defense technology solutions, organizations can modernize operations, maximize agility, and ensure successful case management outcomes, all while maintaining the highest levels of security and compliance. Salesforce Solutions for Defense from Tectonic. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce for Manufacturing Operational Efficiency

Salesforce for Manufacturing Operational Efficiency

Shopping with distributors offers a distinct advantage in the form of personalized guidance throughout the purchasing journey, nurturing enduring relationships and encouraging repeat business. While distributors excel in delivering tailored service, digital-native rivals such as Amazon leverage operational efficiency to vie in today’s marketplace. As B2B preferences veer towards remote transactions and omnichannel experiences, distributors lagging in digitalization encounter hurdles. Salesforce for Manufacturing Operational Efficiency Manufacturing operational efficiency, while vital, cannot overshadow the significance of personalized service for customers. Traditional distributors hold a formidable competitive edge in this aspect. However, their reliance on antiquated, non-digitalized processes impedes effective competition. Distributors must confront these inefficiencies and embrace innovative technology to flourish. Conventional distributors often rely on disparate systems like spreadsheets and sticky notes, resulting in disjointed customer experiences. Siloed data leads to quote disparities, communication breakdowns, and a dearth of omnichannel capabilities. To retain competitiveness, distributors must transition to digital platforms that centralize data and streamline operations. Digital transformation in manufacturing is possible with Salesforce Manufacturing Cloud. Salesforce for Manufacturing Operational Efficiency with Manufacutring Cloud Salesforce Manufacturing Cloud emerges as a solution to these challenges. By consolidating all information within a centralized system, Salesforce empowers distributors to deliver seamless customer experiences across various channels. This eradicates confusion, ensures consistent communication, and elevates service quality. With Salesforce, distributors can provide exemplary service, nurturing customer loyalty and outpacing the competition. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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TEFCA could drive payer-provider interoperability

TEFCA could drive payer-provider interoperability

Bridging the Interoperability Gap: TEFCA’s Role in Payer-Provider Data Exchange The electronic health information exchange (HIE) between healthcare providers has seen significant growth in recent years. However, interoperability between healthcare providers and payers has lagged behind. The Trusted Exchange Framework and Common Agreement (TEFCA) aims to address this gap and enhance data interoperability across the healthcare ecosystem. TEFCA could drive payer-provider interoperability with a little help from the world of technology. TEFCA’s Foundation and Evolution TEFCA was established under the 21st Century Cures Act to improve health data interoperability through a “network of networks” approach. The Office of the National Coordinator for Health Information Technology (ONC) officially launched TEFCA in December 2023, designating five initial Qualified Health Information Networks (QHINs). By February 2024, two additional QHINs had been designated. The Sequoia Project, TEFCA’s recognized coordinating entity, recently released several key documents for stakeholder feedback, including draft standard operating procedures (SOPs) for healthcare operations and payment under TEFCA. During the 2024 WEDI Spring Conference, leaders from three QHINs—eHealth Exchange, Epic Nexus, and Kno2—discussed the future of TEFCA in enhancing provider and payer interoperability. ONC released Version 2.0 of the Common Agreement on April 22, 2024. Common Agreement Version 2.0 updates Common Agreement Version 1.1, published in November 2023, and includes enhancements and updates to require support for Health Level Seven (HL7®) Fast Healthcare Interoperability Resources (FHIR®) based transactions. The Common Agreement includes an exhibit, the Participant and Subparticipant Terms of Participation (ToP), that sets forth the requirements each Participant and Subparticipant must agree to and comply with to participate in TEFCA. The Common Agreement and ToPs incorporate all applicable standard operating procedures (SOPs) and the Qualified Health Information Network Technical Framework (QTF). View the release notes for Common Agreement Version 2.0 The Trusted Exchange Framework and Common AgreementTM (TEFCATM) has 3 goals: (1) to establish a universal governance, policy, and technical floor for nationwide interoperability; (2) to simplify connectivity for organizations to securely exchange information to improve patient care, enhance the welfare of populations, and generate health care value; and (3) to enable individuals to gather their health care information. Challenges in Payer Data Exchange Although the QHINs on the panel have made progress in facilitating payer HIE, they emphasized that TEFCA is not yet fully operational for large-scale payer data exchange. Ryan Bohochik, Vice President of Value-Based Care at Epic, highlighted the complexities of payer-provider data exchange. “We’ve focused on use cases that allow for real-time information sharing between care providers and insurance carriers,” Bohochik said. “However, TEFCA isn’t yet capable of supporting this at the scale required.” Bohochik also pointed out that payer data exchange is complicated by the involvement of third-party contractors. For example, health plans often partner with vendors for tasks like care management or quality measure calculation. This adds layers of complexity to the data exchange process. Catherine Bingman, Vice President of Interoperability Adoption for eHealth Exchange, echoed these concerns, noting that member attribution and patient privacy are critical issues in payer data exchange. “Payers don’t have the right to access everything a patient has paid for themselves,” Bingman said. “This makes providers cautious about sharing data, impacting patient care.” For instance, manual prior authorization processes frequently delay patient access to care. A 2023 AMA survey found that 42% of doctors reported care delays due to prior authorization, with 37% stating that these delays were common. Building Trust Through Use Cases Matt Becker, Vice President of Interoperability at Kno2, stressed the importance of developing specific use cases to establish trust in payer data exchange via TEFCA. “Payment and operations is a broad category that includes HEDIS measures, quality assurance, and provider monitoring,” Becker said. “Each of these requires a high level of trust.” Bohochik agreed, emphasizing that narrowing the scope and focusing on specific, high-value use cases will be essential for TEFCA’s adoption. “We can’t solve everything at once,” Bohochik said. “We need to focus on achieving successful outcomes in targeted areas, which will build momentum and community support.” He also noted that while technical data standards are crucial, building trust in the data exchange process is equally important. “A network is only as good as the trust it inspires,” Bohochik said. “If healthcare systems know that data requests for payment and operations are legitimate and secure, it will drive the scalability of TEFCA.” By focusing on targeted use cases, ensuring rigorous data standards, and building trust, TEFCA has the potential to significantly enhance interoperability between healthcare providers and payers, ultimately improving patient care and operational efficiency. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Patterns for Trust in AI

Patterns for Trust in AI

The advent of AI has introduced a layer of complexity to the concept of trust, intertwining technology with societal and individual concerns in various ways. Patterns for Trust in AI address some of these concerns. Ultimately, this erosion of trust poses formidable obstacles to innovation and responsible development within teams. To foster trust and mitigate these challenges, the adoption of design patterns emerges as a viable solution: Design patterns encapsulate solutions to common problems in a manner that’s easily replicable by others, offering a framework for creating trustworthy services. While design patterns streamline user experiences, they should also introduce a judicious level of friction to: Like Related Posts Top Ten Reasons Why Tectonic Loves the Cloud The Cloud is Good for Everyone – Why Tectonic loves the cloud You don’t need to worry about tracking licenses. Read more Guide to Creating a Working Sales Plan Creating a sales plan is a pivotal step in reaching your revenue objectives. To ensure its longevity and adaptability to Read more 50 Advantages of Salesforce Sales Cloud According to the Salesforce 2017 State of Service report, 85% of executives with service oversight identify customer service as a Read more Salesforce Artificial Intelligence Is artificial intelligence integrated into Salesforce? Salesforce Einstein stands as an intelligent layer embedded within the Lightning Platform, bringing robust Read more

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Salesforce and Live Chat Integration

Salesforce and Live Chat Integration

The Salesforce and Live Chat integration lets you create leads and contacts from chats and offline messages. Salesforce Sales Cloud is a platform for managing a sales team and customer relationships. With Salesforce, you have a complete view of your customers including contact information, quotes, notes, and interactions. Salesforce helps you boost productivity by using workflows, which automate your business process. For example, you can automatically assign leads with deals over a certain size to a specific salesperson. Use Salesforce to make data driven decisions. Social Intents. They offer a live chat application that integrates natively with Microsoft Teams, Zoom, Slack and Webex so you can talk to website visitors, offer great customer service, and sell more right from the tools you already use at your company. Provide Incredible Customer Support Provide real-time customer support directly through Slack, Microsoft Teams, or our web-based chat console. No need to learn additional software to support customers. Close More Online Sales Engage potential customers when they need your help, close more deals, and increase online revenue. Have More Engaging Conversations with Leads and Customers Bring all customer communications into Slack or MS Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships. Social Intents powered our COVID-19 Success Story. Our college was given less than a week’s notice that we needed to close our campuses due to the COVID-19 Pandemic. The live chat technology is so easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student’s questions every day Joshua S. – Education Management What is Social Intents? Social Intents is a hub of solutions for you and your business. Our easy-to-use, effective services help you to acquire customers, engage visitors on your website – reducing bounce rates and increasing conversions, and kickstart your growth by providing you with private, unbiased feedback. Here at Social Intents, we strive to push you and your business forward. Our customizable tools can be tailored to you and your needs, our number one goal being your success. The apps and widgets we offer include: a Live Chat that fully integrates with Slack, an Email list builder, a Conversion Popup app, and a Feedback app. Not a developer? No problem! Free of complicated code and confusing tools, our solutions are easy to use and configure, and whenever you get stuck, we’re here to help. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Gen AI and Test Automation

Gen AI and Test Automation

Generative AI has brought transformative advancements across industries, and test automation is no exception. By generating code, test scenarios, and even entire suites, Generative AI enables Software Development Engineers in Test (SDETs) to boost efficiency, expand test coverage, and improve reliability. 1. Enhanced Test Case Generation One of the biggest hurdles in test automation is generating diverse, comprehensive test cases. Traditional methods often miss edge cases or diverse scenarios. Generative AI, however, can analyze existing data and automatically generate extensive test cases, including potential edge cases that may not be apparent to human testers. Example: An SDET can use Generative AI to create test cases for a web application by feeding it requirements and user data. This enables the AI to produce hundreds of test cases, capturing diverse user behaviors and interactions that manual testers may overlook. pythonCopy codeimport openai openai.api_key = ‘YOUR_API_KEY’ def generate_test_cases(application_description): response = openai.Completion.create( engine=”text-davinci-003″, prompt=f”Generate comprehensive test cases for the following application: {application_description}”, max_tokens=500 ) return response.choices[0].text app_description = “An e-commerce platform for browsing products, adding to cart, and checking out.” test_cases = generate_test_cases(app_description) print(test_cases) Sample Output: 2. Intelligent Test Script Creation Writing test scripts manually can be labor-intensive and error-prone. Generative AI can simplify this by generating test scripts based on an application’s flow, ensuring consistency and precision. Example: If an SDET needs to automate tests for a mobile app, they can use Generative AI to generate scripts for various scenarios, significantly reducing manual work. pythonCopy codeimport hypothetical_ai_test_tool ui_description = “”” Login Page: – Username field – Password field – Login button Home Page: – Search bar – Product listings – Add to cart buttons “”” test_scripts = hypothetical_ai_test_tool.generate_selenium_scripts(ui_description) Sample Output for test_login.py: pythonCopy codefrom selenium import webdriver from selenium.webdriver.common.keys import Keys def test_login(): driver = webdriver.Chrome() driver.get(“http://example.com/login”) username_field = driver.find_element_by_name(“username”) password_field = driver.find_element_by_name(“password”) login_button = driver.find_element_by_name(“login”) username_field.send_keys(“testuser”) password_field.send_keys(“password”) login_button.click() assert “Home” in driver.title driver.quit() 3. Automated Maintenance of Test Suites As applications evolve, maintaining test suites is critical. Generative AI can monitor app changes and update test cases automatically, keeping test suites accurate and relevant. Example: In a CI/CD pipeline, an SDET can deploy Generative AI to track code changes and update affected test scripts. This minimizes downtime and ensures tests stay aligned with application updates. pythonCopy codeimport hypothetical_ai_maintenance_tool def maintain_test_suite(): changes = hypothetical_ai_maintenance_tool.analyze_code_changes() updated_scripts = hypothetical_ai_maintenance_tool.update_test_scripts(changes) for script_name, script_content in updated_scripts.items(): with open(script_name, ‘w’) as file: file.write(script_content) maintain_test_suite() Sample Output:“Updating test_login.py with new login flow changes… Test scripts updated successfully.” 4. Natural Language Processing for Test Case Design Generative AI with NLP can interpret human language, enabling SDETs to create test cases from plain-language descriptions, enhancing collaboration across technical and non-technical teams. Example: An SDET can use an NLP-powered tool to translate a feature description from a product manager into test cases. This speeds up the process and ensures that test cases reflect intended functionality. pythonCopy codeimport openai openai.api_key = ‘YOUR_API_KEY’ def create_test_cases(description): response = openai.Completion.create( engine=”text-davinci-003″, prompt=f”Create test cases based on this feature description: {description}”, max_tokens=500 ) return response.choices[0].text feature_description = “Allow users to reset passwords via email to regain account access.” test_cases = create_test_cases(feature_description) print(test_cases) Sample Output: 5. Predictive Analytics for Test Prioritization Generative AI can analyze historical data to prioritize high-risk areas, allowing SDETs to focus testing on critical functionalities. Example: An SDET can use predictive analytics to identify areas with frequent bugs, allocating resources more effectively and ensuring robust testing of high-risk components. pythonCopy codeimport hypothetical_ai_predictive_tool def prioritize_tests(): risk_areas = hypothetical_ai_predictive_tool.predict_risk_areas() prioritized_tests = hypothetical_ai_predictive_tool.prioritize_test_cases(risk_areas) return prioritized_tests prioritized_test_cases = prioritize_tests() print(“Prioritized Test Cases:”) for test in prioritized_test_cases: print(test) Sample Output: Gen AI and Test Automation Generative AI has the potential to revolutionize test automation, offering SDETs tools to enhance efficiency, coverage, and reliability. By embracing Generative AI for tasks like test case generation, script creation, suite maintenance, NLP-based design, and predictive prioritization, SDETs can reduce manual effort and focus on strategic tasks, accelerating testing processes and ensuring robust, reliable software systems. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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AI Misconceptions Dispelled

AI Misconceptions Dispelled

The recent launch of GPT-4o (“o” for “omni”) has captivated everyone with its seamless human-computer interaction. Capable of solving math problems, translating languages in real-time, and even answering queries in a human voice with emotions, GPT-4o is a game-changer. Within hours of its debut, shares of Duolingo, the popular language EdTech platform, plummeted by 26% as investors perceived GPT-4o as a potential threat. But what AI Misconceptions Dispelled, would prevent this? Fears about AI are widespread. Many believe it will become so advanced and efficient that employing humans will be too costly, potentially leading to mass unemployment. Over the past year, it has become clear that artificial intelligence (AI) is among the most disruptive forces in business. AI promises efficiency and speed but also raises concerns about bias and ethics. In a candid conversation on Mint’s new video series All About AI, Arundhati Bhattacharya, Chairperson and CEO of Salesforce India, dispels these fears and discusses bridging the generation gap and making Salesforce a Great Place to Work. Forging Unity and Vision “When I came in, there were disparate groups—sales and distribution, technology and products, support and success. Each group had its leaders, but nobody was bringing them together to create one Salesforce vision and ensure that each group developed the Salesforce DNA,” Arundhati reflects on her April 2020 arrival. She underscored Salesforce’s values-driven approach, highlighting the significance of Trust, Customer Success, Innovation, Equality, and Sustainability. Under Arundhati’s leadership, Salesforce India has risen from 36th to 4th on the Great Places to Work list. Navigating AI Skepticism AI advancements are profoundly shaping industries and humanity’s future. According to Frost & Sullivan’s “Global State of AI, 2022” report, 87% of organizations see AI and machine learning as catalysts for revenue growth, operational efficiency, and better customer experiences. A 2023 IBM survey found that 42% of large businesses have integrated AI, with another 40% considering it. Furthermore, 38% of organizations have adopted generative AI, with an additional 42% contemplating its implementation. Despite the excitement around AI, skepticism remains. Arundhati offers insights on addressing this skepticism and using AI to benefit society. She suggests a balanced approach, noting that every significant technological change has sparked similar fears. Arundhati argues that AI won’t necessarily lead to massive unemployment, given humanity’s ability to adapt and evolve. Amidst India’s socio-economic challenges, Arundhati sees AI as a potent tool for positive change. She cites examples like the Prime Minister’s Jan Dhan Yojana, where AI-enabled solutions facilitated broader financial inclusion. “Similarly, AI can greatly improve services in state hospitals where doctors are overworked. AI can gather patient symptoms and present an initial diagnosis, allowing doctors to focus on more critical aspects. The technology is also being used to check sales conversations for accuracy in insurance, ensuring compliance and reducing mis-selling,” she elaborates. Driving Productivity through AI Integration Improving productivity in India is a pressing issue, and AI can effectively bridge this gap. However, the term “AI” is often overused and misunderstood. People need to approach AI initiatives with intentionality and focus. First, determine the use cases for AI, such as improving productivity, gaining customer mindshare, or enhancing customer experience. Once that is clear, ensure your organization is structured to provide the right inputs for AI, which involves having a robust data strategy. Tools like Data Cloud can help by integrating various data sources without copying the data and extracting intelligence from them. Lastly, securing buy-in from employees is crucial for successful AI implementation. Addressing their concerns, communicating the potential risks, and aligning everyone toward the same goal is essential. Securing the Future: Addressing AI Security Concerns As AI technologies advance, concerns about their security and potential misuse also rise. Threat actors can exploit sophisticated AI tools intended for positive purposes to carry out scams and fraud. As businesses rely more on AI, it is vital to recognize and protect against these security risks. These risks include data manipulation, automated malware, and abuse through impersonation and hallucination. To tackle AI security challenges, consider prioritizing cybersecurity measures for AI systems. Salesforce makes substantial investments in cybersecurity daily to stay ahead of potential threats. “We use third-party infrastructure with additional security layers on top. Public cloud infrastructure provides multiple layers of security, much like a compound with perimeter, building, and apartment security,” Arundhati explains. Empowering the Next Generation Workforce and Fostering Innovation Transitioning from her previous role as Chairperson of the State Bank of India to leading Salesforce India, Arundhati acknowledges the generational shift in workforce dynamics. She emphasizes understanding and catering to the evolving needs and aspirations of a younger workforce, focusing on engagement and fulfillment beyond monetary incentives. “Salesforce has a strong giving policy called one by one by one, where we give 1% of our profit, products, and time to the nonprofit sector. This resonates with the younger workforce, making them feel engaged and fulfilled.” Through a dedicated startup program, Salesforce fosters a collaborative ecosystem where startups can leverage resources, tools, and connections to thrive and succeed. Arundhati’s stewardship of Salesforce India epitomizes a transformative leadership approach anchored in values, innovation, and community empowerment. Under her leadership, Salesforce India continues to chart a course toward sustainable growth and inclusive prosperity, poised to redefine the paradigm of corporate success in the digital age. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Sales Prospecting Tools

Sales Prospecting Tools

The Complete Guide to Sales Prospecting Tools Sales prospecting tools: Two men examining a touchscreen displaying dashboards and charts. With the right tools, you can spend more time building relationships that convert prospects into loyal customers. Learn how technology can help you identify and engage the right prospects more efficiently. Selling has become more challenging, with 69% of sales professionals agreeing that their jobs are harder now. That’s why sales prospecting tools are crucial—they streamline the process, making it faster and more accurate. When equipped with the right tools, you can focus more on nurturing customer relationships, turning prospects into long-term clients. In this guide, we’ll explore what sales prospecting tools are, key features to look for, and the biggest benefits they provide. What Are Sales Prospecting Tools? Sales prospecting tools are software solutions designed to help sales teams identify, engage, and convert potential customers. These tools enhance the sales prospecting process, enabling sales reps to quickly and effectively reach new buyers. They often integrate with existing platforms, such as Customer Relationship Management (CRM) software and email marketing systems, to optimize outreach and engagement. Typically, prospecting tools focus on outbound marketing, helping sales reps connect with potential customers who may not yet be familiar with the company or product. Types of Sales Prospecting Tools Selecting the right sales prospecting tool depends on your current prospecting methods and future goals. Below are the most common categories of prospecting tools: Lead Generation Tools Lead generation tools help sales teams identify prospects who are ready to purchase. These tools streamline workflows, enhance productivity, and flag potential buyers based on their online activity. For example, they might alert a rep when a prospect searches for solutions related to your product or service. Some lead generation tools also enable mass outreach, such as power dialers that allow sales reps to call multiple prospects simultaneously. Choosing the right lead generation tool depends on how your target customers prefer to engage. For instance, if you have better results from social media interactions than phone calls, a power dialer may not be the best fit. Evaluate your analytics and future goals to determine which tool will maximize your success. CRM Software CRM software manages all customer and prospect interactions across sales, service, marketing, and more. Acting as a single source of truth, CRM platforms centralize all sales activity in one location, allowing leaders to assign prospects and track progress more effectively. With AI-powered features, CRM tools can guide reps on the next best steps and personalize workflows, improving conversion rates. CRMs also provide critical insights for targeting prospects more likely to convert. Social Media Prospecting Tools Social media has become a powerful channel for sales prospecting. Specialized tools scrape social platforms for data to help sales reps identify prospects ready for outreach. For instance, they can track user activity related to the business problem your product solves and notify reps when users engage with relevant content. The integration of AI in social media prospecting tools has further boosted their effectiveness. As AI continues to evolve, expect more sophisticated features in this space. Why Are Sales Prospecting Tools Important? In today’s competitive market, your prospects are also being contacted by your competitors—most of whom are using advanced sales prospecting tools. If you’re not using similar tools, you risk falling behind. Sales prospecting tools help level the playing field by streamlining research and outreach, allowing reps to connect with the right prospects at the right time. However, these tools must be used strategically. Simply contacting more people won’t guarantee more sales. Personalization and targeting remain key. Using the insights provided by these tools, sales reps can tailor their messages and approaches, making each outreach effort more effective. Benefits of Using Sales Prospecting Tools When fully integrated into your sales processes, prospecting tools can deliver substantial benefits, including: Key Features to Look for in Sales Prospecting Tools To ensure your sales prospecting tool adds value to your business, consider the following features: Compliance Keeping up with constantly changing rules around prospecting—especially across different channels—can be daunting. A good prospecting tool automates compliance, ensuring your emails, calls, and social media outreach meet best practices and regulations. Ease of Use Your prospecting tool should simplify your workflow, not complicate it. Look for intuitive interfaces and tools that can automate repetitive tasks, such as dialing multiple numbers or sending emails in bulk. AI-Powered Analytics Tools with AI capabilities can generate valuable insights, such as identifying the best time to call a prospect or suggesting which channel is most likely to yield a response. System Integration Your prospecting tool should seamlessly integrate with existing systems, such as CRMs and marketing automation platforms, to ensure data flows smoothly and insights are actionable across your entire workflow. Customizable and Scalable Your sales process is unique to your business. Opt for customizable and scalable tools that can adapt as your needs change, ensuring you get maximum ROI from your investment. Make Prospecting Work for Your Business Without the right tools, your team is at a disadvantage compared to competitors using advanced sales prospecting technologies. Finding a tool with the right features and customizing it for your specific needs—such as pricing structures and campaign strategies—can empower your team to prospect more efficiently, yielding better results in less time. Content updated October 2024. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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AI Design Beyond the Chatbot

AI Design Beyond the Chatbot

As AI continues to advance, designers, builders, and creators are confronted with profound questions about the future of applications and how users will engage with digital experiences. AI Design Beyond the Chatbot. Generative AI has opened up vast possibilities, empowering people to utilize AI for tasks such as writing articles, generating marketing materials, building teaching assistants, and summarizing data. However, alongside its benefits, there are challenges. Sometimes, generative AI produces unexpected or biased responses, a phenomenon known as hallucination. In response, approaches like retrieval augmented generation (RAG) have emerged as effective solutions. RAG leverages a vector database, like SingleStore, to retrieve relevant information and provide users with contextually accurate responses. AI Design Beyond the Chatbot Looking ahead, the evolution of AI may lead to a future where users interact with a central LLM operating system, fostering more personalized and ephemeral experiences. Concepts like Mercury OS offer glimpses into this potential future. Moreover, we anticipate the rise of multimodal experiences, including voice and gesture interfaces, making technology more ubiquitous in our lives. Imran Chaudhri’s demonstration of a screen-less future, where humans interact with computers through natural language, exemplifies this trend. However, amidst these exciting prospects, the current state of AI integration in businesses varies. While some are exploring innovative ways to leverage AI, others may simply add AI chat interfaces without considering contextual integration. To harness AI effectively, it’s crucial to identify the right use cases and prioritize user value. AI should enhance experiences by reducing task time, simplifying tasks, or personalizing experiences. Providing contextual assistance is another key aspect. AI models can offer tailored suggestions and recommendations based on user context, enriching the user experience. Notion and Coda exemplify this by seamlessly integrating AI recommendations into user workflows. Furthermore, optimizing for creativity and control ensures users feel empowered in creation experiences. Tools like Adobe Firefly strike a balance between providing creative freedom and offering control over generated content. Building good prompts is essential for obtaining quality results from AI models. Educating users on how to construct effective prompts and managing expectations regarding AI limitations are critical considerations. Ultimately, as AI becomes more integrated into daily workflows, it’s vital to ensure seamless integration into user experiences. Responsible AI design requires ongoing dialogue and exploration to navigate this rapidly evolving landscape effectively. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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AI Agents and Open APIs

AI Agents and Open APIs

How AI Agents and Open APIs Are Unlocking New Rebundling Opportunities While much of the 2023-24 excitement surrounding AI has focused on the capabilities of foundational models, the true potential of AI lies in reconfiguring value creation across vertical value chains, not just generating average marketing content. The Vertical AI Opportunity Most AI hype has centered on horizontal B2C applications, but the real transformative power of AI is in vertical B2B industries. This article delves into the opportunities within vertical AI and explores how companies can excel in this emerging space. Short-Term and Long-Term Strategies in Vertical AI In the short term, many vertical AI players focus on developing proprietary, fine-tuned models and user experiences to gain a competitive advantage. These niche models, trained on domain-specific data, often outperform larger foundational models in latency, accuracy, and cost. As models become more fine-tuned, changes in user experience (UX) must integrate these benefits into daily workflows, creating a flywheel effect. Vertical AI companies tend to operate as full-stack providers, integrating interfaces, proprietary models, and proprietary data. This level of integration enhances their defensibility because owning the user interface allows them to continually collect and refine data, improving the model. While this approach is effective in the short term, vertical AI players must consider the broader ecosystem to ensure long-term success. The Shift from Vertical to Horizontal Though vertical AI solutions may dominate in specific niches, long-term success requires moving beyond isolated verticals. Users ultimately prefer unified experiences that minimize switching between multiple platforms. To stay competitive in the long run, vertical AI players will need to evolve into horizontal solutions that integrate across broader ecosystems. Vertical Strategies and AI-Driven Rebundling Looking at the success of vertical SaaS over the last decade provides insight into the future of vertical AI. Companies like Square, Toast, and ServiceTitan have grown by first gaining adoption in a focused use case, then rapidly expanding by rebundling adjacent capabilities. This “rebundling” process—consolidating multiple unbundled capabilities into a comprehensive, customer-centric offering—helps vertical players establish themselves as the hub. The same principle applies to vertical AI, where the end game involves going vertical to later expand horizontally. AI’s Role in Rebundling The key to long-term competitive advantage in vertical AI lies not just in addressing a single pain point but in using AI agents to rebundle workflows. AI agents serve as a new hub for rebundling, enabling vertical AI players to integrate and coordinate diverse workflows across their solutions. Rebundling Workflows with AI Business workflows are often fragmented, spread across siloed software systems. Managers currently bundle these workflows together to meet business goals by coordinating across silos. But with advances in technology, B2B workflows are being transformed by increasing interoperability and the rise of AI agents. The Rebundling Power of AI Agents Unlike traditional software that automates specific tasks, AI agents focus on achieving broader goals. This enables them to take over the goal-seeking functions traditionally managed by humans, effectively unbundling goals from specific roles and establishing a new locus for rebundling. Vertical AI Players: Winners and Losers The effectiveness of vertical AI players will depend on the sophistication of their AI agents and the level of interoperability with third-party resources. Industries that offer high interoperability and sophisticated AI agents present the most significant opportunities for value creation. The End Game: From Vertical to Horizontal Ultimately, the goal for vertical AI players is to leverage their vertical advantage to develop a horizontal hub position. By using AI agents to rebundle workflows and integrate adjacent capabilities, vertical AI companies can transition from niche providers to central players in the broader ecosystem. This path—going vertical first to then expand horizontally—will define the winners in the AI-driven future of business transformation. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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MuleSoft B2B and B2C With AI

MuleSoft B2B and B2C With AI

Salesforce yesterday announced new solutions to help streamline and accelerate end-to-end order lifecycle management: MuleSoft’s Anypoint Partner Manager with Intelligent Document Processing (IDP) and MuleSoft Accelerator for Salesforce Order Management. MuleSoft B2B and B2C With AI. Together, these business-to-business (B2B) and business-to-consumer (B2C) integration solutions make it easier to connect essential data across third-party applications, Salesforce OMS, and partner ecosystems – all within MuleSoft. Enhanced with AI, these new solutions help IT teams unify data from multiple data and system sources to achieve end-to-end order visibility, improved efficiency, and customer satisfaction. Why it matters: IT teams are inundated with requests to integrate disparate systems and adopt different technologies. And IT teams in retail, consumer goods, manufacturing, logistics, and healthcare must manage the thousands of daily transactions between suppliers and buyers across the supply chain ecosystem. To add to the complexity, 75% of B2B digital sales occur via standardized Electronic Data Interchange (EDI) and specialized solutions are needed to handle these transactions. Go deeper: Anypoint Partner Manager with IDP is a cloud-native B2B integration solution that accelerates partner onboarding and operational management of both API and EDI-based transactions through the commerce and supply chain lifecycle. It provides visibility tools to accurately monitor the health of partner transactions along with key business and operational insights like overall order frequency and volume, shipment statuses, and more. By utilizing IDP, developers can leverage AI to extract, read, and store unstructured data from documents such as invoice and purchase order PDFs, surfacing it in systems of record and order management systems like Salesforce OMS. IT and business teams can rapidly develop integrations and APIs, monitor and manage their performance, and secure them in compliance with partner requirements, all through a single pane of glass. New capabilities of MuleSoft B2B and B2C With AI include: MuleSoft Accelerator for Salesforce OMS makes it easier and faster to achieve end-to-end order visibility across channels from a centralized hub. The accelerator includes pre-built APIs, connectors, implementation templates, and other technical assets for Anypoint Platform to unify B2B orders with Salesforce OMS and connect all B2B and B2C orders to enterprise resource planning (ERP) systems. By leveraging the available out-of-the-box integration assets, customers can significantly reduce the development time required for integrating systems and accelerate time to market. MuleSoft B2B and B2C With AI. New capabilities of this offering include: Industry Use Cases: Customer perspective: “We were struggling with disjointed technology that was causing order and shipping delays while hampering our ability to innovate across our ecosystem,” said Jeff Blank, VP, Finance & Infrastructure at Jillamy. “MuleSoft’s Anypoint Partner Manager helped accelerate our partner onboarding processes with seamless B2B integration and more efficient management of our EDI transactions.” Salesforce perspective: “B2B and B2C integrations are critical to the success of supply chain management. From getting berries out of the farm or medical devices to hospitals, organizations across the globe are looking for a unified solution to manage and securely monitor their business partner transactions. With Anypoint Partner Manager and MuleSoft Accelerator for OMS, our customers can use our technology to build a composable business ecosystem that meets business partner compliance standards and drives end-to-end supply chain and commerce processes with efficiency, visibility, and speed.” – Andrew Comstock, VP, Product Management With Anypoint Partner Manager and MuleSoft Accelerator for OMS, our customers can use our technology to build a composable business ecosystem that meets business partner compliance standards and drives end-to-end supply chain and commerce processes with efficiency, visibility, and speed. Andrew Comstock, VP, Product Management Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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New ChatGPT-4o

New ChatGPT-4o

OpenAI’s ChatGPT Upgraded with GPT-4o: Here’s What’s New OpenAI has just launched a significant upgrade to ChatGPT with the new ChatGPT-4o model, also known as Omni. This true multimodal AI effortlessly understands text, images, video, and audio, offering faster responses and eventually the ability to engage in spoken conversations. If before you read about the New ChatGPT-4o and inadvertently used it, ChatGPT may have surprised you with its responses. I’ve been told to “enjoy my coffee”, “sit back and relax” and more! Key Benefits of GPT-4o The main advantage of GPT-4o is its enhanced reasoning, processing, and natural language capabilities, now available to free ChatGPT users for the first time. In their Spring Update announcement, OpenAI emphasized their goal of making top-tier AI accessible to a broader audience. Gradual Rollout The rollout of GPT-4o is happening in phases. Features are being released in batches, so users should check which features are currently available and which are coming soon. Accessing GPT-4o is straightforward once it’s been activated for your account. Notably, the address for ChatGPT has changed to chatgpt.com, indicating OpenAI’s commitment to AI as a fully-fledged product. Availability Across Platforms If you have access to GPT-4o, it will be available through the mobile app and online. A Mac app is also rolling out to some users, but be cautious of fraudulent links aiming to spread malware. It’s best to wait for an official email or notification from OpenAI before downloading the app. Even with a valid app link, access won’t be granted until it’s enabled on your OpenAI account. Current Features of GPT-4o Currently, users can access the chat version of GPT-4o, with advanced voice and video functionality being rolled out gradually, starting with Plus and Team accounts. Free account users will notice significant improvements as GPT-4o surpasses both the previous 3.5 model and GPT-4. Users can now run code snippets, analyze images and text files, and use custom GPT chatbots. On mobile, you still have access to ChatGPT Voice, but it’s the older version that transcribes conversations into text. The new model understands speech, emotion, and interaction natively without needing this step. How to Use GPT-4o Emotional and Conversational Upgrades OpenAI has demonstrated that the upgraded ChatGPT can now handle more natural and emotionally aware conversations. The new model, available to both free and paid users, responds more quickly to voice, image, and video inputs. It can detect and express emotions, making interactions feel more human-like. During a recent demo, ChatGPT engaged in lively, expressive conversations, picking up on emotional cues and responding with simulated emotional reactions. This new interface aims to enhance user engagement and provide a more personalized experience. And it does. But it can be deceptively human-like. Ethical Considerations Despite the engaging new features, the lifelike interactions of advanced chatbots raise ethical concerns. Researchers warn that highly persuasive and emotionally responsive AI could have unintended consequences, such as fostering addictive behaviors or influencing user actions negatively. Future Developments OpenAI promises further advancements and additional announcements soon. The competition in the AI field remains intense, with companies like Google expected to unveil new technologies at their upcoming I/O developer conference. OpenAI’s latest update signifies a major leap in AI capabilities, aiming to blend advanced technology with everyday usability while navigating the complex ethical landscape of human-AI interactions. Like Related Posts Guide to Creating a Working Sales Plan Creating a sales plan is a pivotal step in reaching your revenue objectives. To ensure its longevity and adaptability to Read more Salesforce Artificial Intelligence Is artificial intelligence integrated into Salesforce? Salesforce Einstein stands as an intelligent layer embedded within the Lightning Platform, bringing robust Read more CRM Cloud Salesforce What is a CRM Cloud Salesforce? Salesforce Service Cloud is a customer relationship management (CRM) platform for Salesforce clients to Read more Salesforce’s Quest for AI for the Masses The software engine, Optimus Prime (not to be confused with the Autobot leader), originated in a basement beneath a West Read more

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Generative AI for Insurance and Financial Services

Generative AI for Insurance and Financial Services

According to CBInsights, based upon research conducted by analyzing earnings calls, business relationships, and investment activities to assess the AI initiatives of some of the world’s largest companies across various sectors. Generative AI for Insurance and Financial Services is growing rapidly. The latest research report from the CBInsights team highlights the undeniable significance of AI for many of these global giants. Salesforce CEO Marc Benioff, for instance, referred to AI as “the single most important moment in the history of the technology industry” during the company’s recent earnings call. JPMorgan CEO Jamie Dimon echoed this sentiment in his April 2024 letter, expressing strong conviction about the extraordinary consequences of AI. Several companies are strategically focusing on AI to drive efficiencies and innovation. For instance, major pharmaceutical firms are collaborating on AI-powered drug discovery projects to expedite drug development timelines, while payments giants are deploying AI to combat fraud effectively. Despite the hype surrounding recent advancements, the translation of AI innovations into revenue has been limited so far. However, companies remain optimistic about future opportunities, recognizing the imperative of taking proactive steps to reshape industries. Generative AI for Insurance and Financial Services CBInsights’ comprehensive report digs into the AI strategies of various companies across sectors such as financial services, insurance, enterprise tech, pharmaceuticals, and industrials. By leveraging the CB Insights technology intelligence platform, they have analyzed signals like investment, partnerships, executive discussions in earnings transcripts, and patents to gain insights into these efforts. AI and machine learning algorithms are increasingly being utilized to enhance digital identity and regulatory technology (Regtech) services, as well as to improve customer experience through AI chatbots. In the financial services sector, advancements in AI technology are making services more accessible and frictionless, empowering investment platforms to automate tasks and focus on critical product development endeavors. While AI is still evolving, it is expected to play a pivotal role in driving the digital economy forward in the near future. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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