The workforce has undergone significant changes over the last two years. Today’s employees have different motivations, seeking more flexibility and purpose, while also expecting more from corporate leaders. Employees Have Different Motivations. Similarly, customers now demand high levels of personalization and exceptional experiences. How can C-suite executives keep up with these evolving expectations? Our research
Artificial intelligence (AI) is rapidly gaining traction in the banking and finance sector, with generative AI (GenAI) emerging as a transformative force. Financial institutions are increasingly adopting AI technologies to automate processes, cut operational costs, and boost overall productivity, according to Sameer Gupta, North America Financial Services Organization Advanced Analytics Leader at EY. While traditional
In a strategic move to enhance its AI capabilities, Salesforce has announced the acquisition of Zoomin, a leader in unstructured data management solutions. This acquisition, expected to finalize in the fourth quarter of Salesforce’s fiscal year 2025, aligns with the company’s mission to dominate the enterprise AI landscape through its Agentforce platform. The acquisition further
With the unprecedented surge in data—expected to grow by 22% this year according to the Salesforce State of Data and Analytics 2023 report—and the rapid evolution of AI, maintaining data quality and security has become more critical than ever. The AI and Information Management 2024 Report highlights that 52% of organizations encountered data quality issues
Organizations have always needed to manage the risks that come with adopting new technologies, and implementing artificial intelligence (AI) is no different. Many of the risks associated with AI are similar to those encountered with any new technology: poor alignment with business goals, insufficient skills to support the initiatives, and a lack of organizational buy-in.
OpenAI Restructures: Increased Flexibility, But Raises Concerns OpenAI’s decision to restructure into a for-profit entity offers more freedom for the company and its investors but raises questions about its commitment to ethical AI development. Founded in 2015 as a nonprofit, OpenAI transitioned to a hybrid model in 2019 with the creation of a for-profit subsidiary.
Salesforce is building momentum with Data Cloud, the heartbeat of its platform and foundation for Agentforce, fueled by strong business demand for unified data to deliver personalized, contextually relevant, and timely customer experiences across its Customer 360 applications, Flow, analytics, and Agentforce—Salesforce’s groundbreaking suite of autonomous AI agents. This week, Salesforce unveiled a major pivot
Salesforce to Acquire Zoomin: Enhancing AI Capabilities with Unstructured Data Salesforce, the world’s leading AI CRM, has signed a definitive agreement to acquire Zoomin, a top data management provider specializing in unstructured data. This acquisition is a pivotal move that will strengthen Salesforce’s Data Cloud, empowering AI agents with more personalized, context-aware capabilities. With Zoomin’s
Oracle Shifts Focus to B2B CX, Introduces New Fusion Cloud Features Despite winding down its online advertising products, Oracle is doubling down on its investment in customer experience (CX) technology, particularly in enabling B2B buying and supporting subscription and consumption models. During the Oracle CloudWorld conference on Wednesday, the company unveiled new capabilities for its
OpenAI has established itself as a leading force in the generative AI space, with its ChatGPT being one of the most widely recognized AI tools. Powered by the GPT series of large language models (LLMs), as of September 2024, ChatGPT primarily uses GPT-4o and GPT-3.5. This insight provides an Open AI Update. In August and
Case Study: Salesforce Advanced Forcsting and Streamline Operations Yields Big Change and Bigger Results
AI democratization empowers non-experts by placing AI tools in the hands of everyday users, enabling them to harness the technology’s potential without requiring specialized technical skills. Today, IT leaders are increasingly focused on expanding AI’s benefits across the enterprise. The growing number of AI-based tools is making this more achievable. In some respects, democratization extends
The Salesforce hype machine is in full swing, with product announcements like Chatter, Einstein GPT, and Data Cloud, all positioned as revolutionary tools that promise to transform how we work. Is Agentforce Different? However, it’s often difficult to separate fact from fiction in the world of Salesforce. The cloud giant thrives on staying ahead of
State Loan Processing Software: A Salesforce-Powered Solution Introduction In today’s fast-paced financial environment, efficient loan management is critical for lending institutions to succeed. Traditional loan processing methods are often inefficient, prone to errors, and unable to meet the demands of modern financial services. These outdated techniques lead to delays, compliance issues, and lost revenue. The
Agentforce is how humans with AI drive customer success together, equips organizations with autonomous agents that boost scale, efficiency, and satisfaction across service, sales, marketing, commerce, and more New Agentforce Atlas Reasoning Engine autonomously analyzes data, makes decisions, and completes tasks, providing reliable and accurate results With Agentforce, any organization can build, customize, and deploy
