UX Archives - gettectonic.com - Page 2
AI Causes Job Flux
10Oct

AI Causes Job Flux

AI Barometer Signals Job Disruption Amid Global Productivity Gains A recent PwC report highlights significant productivity improvements worldwide, but also points to potential job disruption due to artificial intelligence (AI). Described as the “Industrial Revolution of knowledge work,” AI is transforming how workers utilize information, generate content, and deliver results at unprecedented speed and scale. The 2024 AI Jobs Barometer, released by PwC, aims to provide empirical data on the impact of AI on global employment. AI Causes Job Flux but not necessarly job loss. AI Causes Job Flux The analysis involved examining over half a billion job ads across 15 advanced economies, including the U.S., Canada, Singapore, Australia, New Zealand, and several European nations. PwC sought to uncover the effects of AI on jobs, skills, wages, and productivity by monitoring the rise of positions requiring specialist AI skills across various industries and regions. The findings show that AI adoption is accelerating, with workers proficient in AI commanding substantial wage premiums. Broader Workforce Impact Interestingly, the impact of AI extends beyond workers with specialized AI skills. According to PwC, the majority of workers leveraging AI tools do not require such expertise. In many cases, a small number of AI specialists design tools that are then used by thousands of customer service agents, analysts, or legal professionals—none of whom possess advanced AI knowledge. This trend is driven largely by generative AI applications, which can typically be operated using simple, everyday language without technical skills. AI’s Economic Promise AI is leading a productivity revolution. Labor productivity growth has stagnated in many OECD countries over the past two decades, but AI may offer a solution. To better understand its effect on productivity, PwC analyzed jobs based on their “AI exposure,” indicating the extent to which AI can assist with tasks within specific roles. The report found that industries with higher AI exposure are experiencing much greater labor productivity growth. Knowledge-based jobs, in particular, show the highest AI exposure and the greatest demand for workers with advanced AI skills. Sectors such as financial services, professional services, and information and communications are leading the way, with AI-related job shares 2.8x, 3x, and 5x higher, respectively, than other industries. Overall, these sectors are witnessing nearly fivefold productivity growth due to AI integration. AI is also playing a role in alleviating labor shortages. Jobs in customer service, administration, and IT, among others, are still growing but at a slower rate. AI-driven productivity may help fill gaps caused by shrinking working-age populations in advanced economies. Wage Premiums for AI Skills Workers in AI-specialist roles are seeing significant wage premiums—up to 25% on average. Since 2016, demand for these roles has outpaced the growth of the overall job market. The highest wage premiums are found in the U.S. (25%) and the U.K. (14%), with data specialists commanding premiums of over 50% in both countries. Financial analysts, lawyers, and marketing managers also enjoy substantial wage boosts. The Disruption of Job Markets The skills required for AI-exposed jobs are evolving rapidly. PwC’s report reveals that new skills are emerging 25% faster in AI-exposed occupations compared to those less affected by AI. Jobs requiring AI proficiency have grown 3.5 times faster than other roles since 2016, and this trend predates the rise of popular tools like ChatGPT. However, while AI is driving demand for new skills, it is also reducing the need for certain old ones. Jobs in fields like IT, design, sales, and data analysis are seeing slower growth, as tasks in these areas are increasingly automated by AI technologies. The Future of Work The PwC report stresses that AI will not necessarily result in fewer jobs overall, but will change the nature of work. Instead of asking whether AI can replicate existing tasks, the focus should be on how AI enables new opportunities and industries. Tectonic recommends you work on this trail of thought by implementing AI Acceptable Use Policies in your company. Encourage your teams to explore AI tools that increase productivity but clearly outline what is and is not acceptable AI usage. PwC outlines several steps for policymakers, business leaders, and workers to take to ensure a positive transition into the AI era. Policymakers are encouraged to promote AI adoption through supportive policies, digital infrastructure, and workforce development. Business leaders should embrace AI as a complement to human workers, focusing on generating new ways to create value. Meanwhile, workers must build AI-complementary skills and experiment with AI tools to remain competitive in the evolving job market. Ultimately, while AI is disrupting the job landscape, it also presents vast opportunities for those who are willing to adapt. Like past technological revolutions, those who embrace change stand to benefit the most from AI’s transformative power. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

Read More
October 10, 2024in AI Tools, Artificial Intelligence, Data, Generative AI, Salesforce
Data Cloud Model
08Oct

Data Cloud Model

While many Salesforce products like Sales Cloud, Service Cloud, Education Cloud, Health Cloud, and various industry clouds are built on a common ‘core’ platform that shares the same datastore (an Oracle relational database), Salesforce Data Cloud operates on (Data Cloud Model) a distinct architecture and technology stack. This insight explores the data models and related concepts that underpin the platform. Data Cloud Architecture and Storage Starting with the storage layer, Salesforce Data Cloud integrates multiple services: This combination enables Data Cloud to provide a petabyte-scale data store, overcoming the scalability and performance constraints of traditional relational databases. The physical architecture of Data Cloud is represented as a set of data objects, which form the foundation for how data is ingested, harmonized, and activated within the platform. Key Data Cloud Objects Data Source A Data Source is the initial data layer in Data Cloud, representing an external platform or system from which your data originates. Data Sources can include: Data Stream A Data Stream is an entity extracted from a Data Source, such as ‘Orders’ from Commerce Cloud, ‘Contacts’ from Sales Cloud, or ‘Subscribers’ from Marketing Cloud. Once a Data Source is connected to Data Cloud, Data Streams provide access to these entities and require assignment to a category: Profile, Engagement, or Other. A single Data Source can contain multiple Data Streams. Data Source Object (DSO) Data Streams are ingested into Data Source Objects (DSOs), which serve as temporary staging stores containing data in its raw, native format (e.g., CSV files). Minor transformations can be applied to fields during data ingestion. Data Lake Object (DLO) The next step in the data flow is the Data Lake Object (DLO). DLOs are typed, schema-based, materialized views that reside in the data lake (Amazon S3) and are generally stored as Apache Parquet files. This format, along with Apache Iceberg’s abstraction layer, supports efficient data storage and retrieval. DLOs are the first objects available for inspection and preparation of data, including field mapping and additional transformations. Data Model Object (DMO) Unlike DSOs and DLOs, which use a physical data store, Data Model Objects (DMOs) provide a virtual, non-materialized view into the data lake. Queries against a DMO return results based on the current data snapshot in DLOs, without storing them. DMOs can aggregate attributes from different Data Streams, Calculated Insights, and other sources. DMOs inherit their category from the first DLO mapped to them, and only DLOs with the same category can be mapped to the DMO. Like Salesforce objects, DMOs offer a canonical data model with pre-defined attributes (standard objects), and you can also create custom DMOs (custom objects). DMOs can have one-to-one or many-to-one relationships with other DMOs. Currently, there are 89 standard DMOs in Data Cloud, and this number is growing to support more use cases. DMOs are organized into various subject areas, including: Data Spaces Data Spaces offer logical partitions, allowing data to be segregated between different brands, regions, or departments, without the need for multiple Data Cloud instances. They also align with a Software Development Lifecycle (SDLC), enabling you to stage and test Data Objects in separate environments without affecting production data. Data Sources, Data Streams, and DLOs can be shared across Data Spaces, while DMOs and other platform features are isolated based on user permissions. Final Thoughts With the drop in storage costs and advancements in technology, companies now have vast datasets at their disposal. Every customer interaction, whether it’s a purchase, an email open, or a web page view, can be captured and stored. When properly organized, this data allows businesses to understand customers better, predict their needs, personalize interactions, and much more. However, one of Salesforce’s challenges is that its original platform, built over 20 years ago, was designed for a different era and struggles with handling voluminous, “big” data. Salesforce Data Cloud addresses these limitations with a modern architecture that overcomes the constraints of relational databases. Data Cloud is poised to become the backbone of the Salesforce platform, supporting the data needs of customers and products for the next two decades. If you’re interested in learning how to implement and integrate Salesforce Data Cloud in your organization, following best practices, reach out today. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

Read More
October 8, 2024in Data, Google, Salesforce, Salesforce Data Cloud, Snowflake, Technology, Unified Knowledge
AI All Grown Up
07Oct

AI All Grown Up

If you thought Salesforce had fully embraced AI, think again. The company has much more in store. AI All Grown Up and Salesforce is the educator! Alongside the announcement of the new Agentforce platform, Salesforce has teased plans to offer free premium instructor-led courses and AI certifications throughout 2025, reflecting a bold commitment to fostering AI skills and expertise. We’ve talked quite a bit over the last year about the need for AI education, and lo and behold here comes Salesforce to the rescue! AI All Grown Up Ah, they grow up so fast. Once just a baby cradeled in our arms with endless possibilities and potential. It was just like a year or so ago we heard of ChatGPT. Prior to that most people’s main exposure to artificial intelligence was their smart phones, which today we realize weren’t reall that smart. Generative, predictive and agentic AI have barreled down the pipeline increasing our vocabulary, and understanding, of what artificial intelligence can do. From generative content to sounds and images, AI continued to amaze us. Then predictive AI did our calculations faster than we could have imagined. Then agentic AI did nearly everything imaginable. AI All Grown Up. Like a very proud mentor of the process, I want to talk about Salesforce’s major contribution. Addressing the AI Skills Gap: Salesforce’s $50 Million Investment As the veritable plethora of AI tools rapidly expands, Salesforce is taking proactive steps to address the growing AI skills gap by investing $50 million into workforce upskilling initiatives. The company aims to ensure that businesses and individuals are prepared to utilize their new wave of AI tools effectively. While the full details have yet to be released, Salesforce has revealed that its premium AI courses and certifications will be made available for free via Trailhead by the end of 2025. This could mean certifications such as AI Associate and AI Specialist, which currently cost $75 and $200 respectively, may soon be offered at no cost. Gratis. Free, Salesforce has also mentioned “premium instructor-led training,” sparking speculation that AI-focused, instructor-led Trailhead Academy courses could become accessible to everyone in the Salesforce ecosystem. Expanding AI Education with Global AI Centers Salesforce’s AI upskilling push is part of a broader initiative to establish “AI Centers” across the globe. Following the opening of its first center in London in June, Salesforce is planning to launch additional AI hubs in cities like Chicago, Tokyo, Sydney, and even a pop-up center in San Francisco. These centers will host in-person premium courses and serve as gathering spaces for industry experts, partners, and customers. This initiative benefits not only the Salesforce ecosystem by increasing AI knowledge where expertise is scarce, but also aligns with Salesforce’s strategy of bringing AI-driven solutions to market through new products like Copilot Studio, Data Cloud, and the newly launched Agentforce platform. Agentforce: Salesforce’s Third Wave of AI On August 28, 2024, Salesforce introduced Agentforce, a suite of autonomous AI agents that marks a significant leap in how businesses engage with customers. Described as the “Third Wave of AI,” Agentforce goes beyond traditional chatbots, providing intelligent agents capable of driving customer success with minimal human intervention. What is Agentforce? Agentforce is a comprehensive platform designed for organizations to build, customize, and deploy autonomous AI agents across various business functions, such as customer service, sales, marketing, and commerce. These agents operate independently, accessing data, crafting action plans, and executing tasks without needing constant human oversight. It is like Artificial Intelligence just graduated highschool and is off to a world of new adventures and growth opportunities at college or university! Key Features of Agentforce: The Technology Behind Agentforce At the core of Agentforce is the Atlas Reasoning Engine, a system designed to mimic human reasoning. Here’s how it works: Customization Tools: Agent Builder Agentforce provides tools like Agent Builder, a low-code platform for customizing out-of-the-box agents or creating new ones for specific business needs. With this tool, users can: The Agentforce Partner Network Salesforce’s partner ecosystem plays a key role in Agentforce’s versatility, with contributions from companies like AWS, Google, IBM, and Workday. Together, they’ve developed over 20 agent actions available through the Salesforce AppExchange. As proud parents we watch our Artificial Intelligence child venture into the world making friends along the way. Learning social skills. Benefits and Impact of Agentforce Early Adopters and Success Stories Several companies are already benefiting from Agentforce: Availability and Pricing of Salesforce’s AI All Grown Up Agentforce for Service and Sales will be generally available on October 25, 2024, with some components of the Atlas Reasoning Engine launching in February 2025. Pricing starts at $2 per conversation, with volume discounts available. The Future of AI and Work Salesforce’s ambitious vision is to empower one billion AI agents with Agentforce by the end of 2025. This reflects their belief that the future of work will involve a hybrid workforce, where humans and AI agents collaborate to drive customer success. AI All Grown Up and We Couldn’t Be Prouder Our amazing AI child has graduated college and ventured out into the workforce. Agentforce vs. Einstein Bots: What’s the Difference? Conclusion Agentforce represents a major leap forward in AI-powered customer engagement. By providing autonomous, intelligent agents capable of managing complex tasks, Salesforce is positioning itself at the forefront of AI innovation. As businesses continue to explore ways to improve efficiency and customer satisfaction, Agentforce could redefine how organizations interact with customers and streamline their operations. If this is the Third Wave of AI, what will the fourth wave bring? Written by Tectonic’s Solutions Architect, Shannan Hearne Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business

Read More
October 7, 2024in Agentforce Platform, AI Tools, Data, Google, Mulesoft, Salesforce, Technology
New Salesforce Maps Experience Auto-Enabled in Winter ‘25 (October) Release
07Oct

New Salesforce Maps Experience Auto-Enabled in Winter ‘25 (October) Release

To enhance your experience in Salesforce Maps on desktop, the new features currently available in all environments will be auto-enabled in the Winter ’25 release this October. The production rollout for Salesforce Maps will begin the night of October 8th and will be completed with all organizations updated by October 18th. The Enhanced User Experience setting in the admin configuration settings will remain and can be manually disabled until the Spring ‘25 release. Take Action Now To ensure a smooth transition, please take the following actions prior to the production release.In Production: From Setup, in the Quick Find box, enter Remote Site Settings, and then select Remote Site Settings. Find and activate the following remote sites: https://lookup.search.hereapi.com, https://autosuggest.search.hereapi.com, and https://revgeocode.search.hereapi.comFailure to do so may result in disruptions to the Points of Interest Search and Click2Create featuresPrior to the deployment to production, we encourage you to explore the enhanced experience in your sandbox environments. All sandbox environments have been updated with the enhanced experience enabled by default. What to Expect Experience a drastic improvement in performance and rendering, plotting layers and mapping content up to 6x as fast!View Maps with updated styling and designs across many parts of the application, such as modernized marker pop-ups, updated drawing tools, and new cluster styling. In addition, map content along with base maps are displayed with increased detail and clarity.Combine the power of ESRI Living Atlas with CRM data directly inside Salesforce Maps. ESRI provides an evolving collection of ready-to-use global geographic content, such as imagery, base maps, demographics, landscape, and boundary data. Identify new leads and opportunities, analyze key geographical-based data, and gain valuable industry insight with lightning speed. Instructions on visualizing Living Atlas data in Maps can be found here.View plotted records in our redesigned List View, providing new capabilities and features for your users, such as the ability to dynamically build a sublist of data.For a full breakdown, please refer to the Maps Summer ‘24 Release Notes and Maps Winter ‘25 Release Notes.How can I get more information or help? Contact your account team or open a case with Salesforce Customer Support. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

Read More
October 7, 2024in Data, Google, Salesforce
Salesforce Success Story
23Sep

Case Study: Salesforce Advanced Forcasting and Streamline Operations Yields Big Change and Bigger Results

Case Study: Salesforce Advanced Forcsting and Streamline Operations Yields Big Change and Bigger Results

Read More
September 23, 2024in Data, Enterprise, Google, Mulesoft, Public Sector Solutions, Salesforce, Salesforce Einstein, Salesforce Experience Cloud, Salesforce Health and Life Sciences Solutions, Salesforce Health Cloud, Salesforce Implementation Services, Salesforce Manufacturing Automotive Energy, Salesforce Marketing Cloud, Salesforce Success Stories, Technology
Agentforce and Thinking AI
21Sep

Agentforce and Thinking AI

Agentforce is how humans with AI drive customer success together, equips organizations with autonomous agents that boost scale, efficiency, and satisfaction across service, sales, marketing, commerce, and more New Agentforce Atlas Reasoning Engine autonomously analyzes data, makes decisions, and completes tasks, providing reliable and accurate results With Agentforce, any organization can build, customize, and deploy their own agents quickly and easily, with low-code tools New Agentforce Partner Network allows customers to deploy pre-built agents and use agent actions from partners like Amazon Web Services, Google, IBM, Workday, and more Customers like OpenTable, Saks, and Wiley are turning to Agentforce because it is integrated with their apps, works across customer channels, augments their employees, and scales capacity for business needs SAN FRANCISCO — September 12, 2024 – Salesforce (NYSE: CRM), the world’s #1 AI CRM, today unveiled Agentforce, a groundbreaking suite of autonomous AI agents that augment employees and handle tasks in service, sales, marketing, and commerce, driving unprecedented efficiency and customer satisfaction. Agentforce enables companies to scale their workforces on demand with a few clicks. Agentforce’s limitless digital workforce of AI agents can analyze data, make decisions, and take action on tasks like answering customer service inquiries, qualifying sales leads, and optimizing marketing campaigns. With Agentforce, any organization can easily build, customize, and deploy their own agents for any use case across any industry. The future of AI is agents, and it’s here. Our vision is bold: to empower one billion agents with Agentforce by the end of 2025. This is what AI is meant to be.” MARC BENIOFF, CHAIR, CEO & CO-FOUNDER, SALESFORCE “Agentforce represents the Third Wave of AI—advancing beyond copilots to a new era of highly accurate, low-hallucination intelligent agents that actively drive customer success. Unlike other platforms, Agentforce is a revolutionary and trusted solution that seamlessly integrates AI across every workflow, embedding itself deeply into the heart of the customer journey. This means anticipating needs, strengthening relationships, driving growth, and taking proactive action at every touchpoint,” said Marc Benioff, Chair and CEO, Salesforce. “While others require you to DIY your AI, Agentforce offers a fully tailored, enterprise-ready platform designed for immediate impact and scalability. With advanced security features, compliance with industry standards, and unmatched flexibility. Our vision is bold: to empower one billion agents with Agentforce by the end of 2025. This is what AI is meant to be.” In contrast to now-outdated copilots and chatbots that rely on human requests and struggle with complex or multi-step tasks, Agentforce offers a new level of sophistication by operating autonomously, retrieving the right data on demand, building action plans for any task, and executing these plans without requiring human intervention. Like a self-driving car, Agentforce uses real-time data to adapt to changing conditions and operates independently within an organizations’ customized guardrails, ensuring every customer interaction is informed, relevant, and valuable. And when desired, Agentforce seamlessly hands off to human employees with a summary of the interaction, an overview of the customer’s details, and recommendations for what to do next. Industry leaders like OpenTable, Saks, and Wiley are already experiencing the transformative power of Agentforce. For example, Agentforce is helping organizations like Wiley provide customers with dynamic, conversational self-service. Agentforce is configured to answer questions using Wiley’s knowledge base already built into Salesforce so it can automatically resolve account access. It also triages registration and payment issues, directing customers to the appropriate resources. With Agentforce handling routine inquiries, Wiley has seen an over 40% increase in case resolution, outperforming their old chatbot and giving their human agents more time to focus on complex cases. Why it Matters An estimated 41% of employee time is spent on repetitive, low-impact work, and 65% of desk workers believe generative AI will allow them to be more strategic, according to the Salesforce Trends in AI Report. Every company has more jobs to be done than the resources available to do them. As a result, many jobs go unaddressed or uncompleted. Agentforce provides relief to overstretched teams with its ability to scale capacity on demand so humans can focus on higher-touch, higher-value, and more strategic outcomes. The future of work is a hybrid workforce composed of humans with agents, enabling companies to compete in an ever-changing world. Supporting Customer Quotes “Piloting Agentforce has made a noticeable difference during one of our busiest periods — back-to-school season. It’s been exciting to go live with our first agent thanks to the no-code builder, and we’ve seen a more than 40% increase in case resolution, outperforming our old bot. Agentforce helps to manage routine responsibilities and free up our service teams for more complex cases.” – Kevin Quigley, Senior Manager, Continuous Improvement, Wiley “Every interaction that restaurants and diners have with our support team must be accurate, fast, and reflective of the hospitality that restaurants show their guests. Agentforce has incredible potential to help us deliver that high touch attentiveness and support while significantly freeing up our team to address more complex needs.” – George Pokorny, SVP Customer Success, OpenTable “As we advance our personalization strategy, we believe Agentforce and its AI-powered capabilities have the potential to make a real impact on our approach to customer engagement, raising the bar in luxury retail. Agentforce will improve our effectiveness across customer touchpoints, empowering our employees and augmenting their ability to deliver the elevated and more individualized shopping experiences for which Saks is known.” – Mike Hite, Chief Technology Officer, Saks Global Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced

Read More
September 21, 2024in Data, Enterprise, Generative AI, Google, Salesforce, Technology
Chatbot-less AI-ifying
19Sep

Chatbot-less AI-ifying

AI-ify Your Product Without Adding a Chatbot: Inspiration from Top AI Use Cases Artificial intelligence doesn’t always need to look like a chatbot. Some of the most innovative implementations of AI have created intuitive user experiences (UX) without relying on traditional conversational interfaces. Here are seven standout patterns from leading companies and startups that demonstrate how AI can elevate your product in ways that feel natural and empowering for users. These are just a preview of the 24 trending AI-UX patterns featured in the “Trending AI-UX Patterns” ebook by AIverse—perfect for borrowing (or expensing to your company). Pattern 1: Linear Back-and-Forth (Classic Chat) While chat interfaces revolutionized access to AI, this pattern is just the beginning. Think of ChatGPT—its conversational simplicity opened the door to powerful LLMs for non-tech audiences. But beyond basic chat, consider integrating generative UI commands or API-based functionality into your product to transform linear data access into something seamless and engaging. Pattern 2: Non-Linear Conversations Inspired by Subform, this pattern mirrors how humans think—connecting ideas in a web, not a straight line. Non-linear exploration allows users to navigate through information like dots on a map, offering a flexible, intuitive flow. For example, imagine an AI that surfaces related ideas or actions based on user input—ideal for creative tools or brainstorming apps. Pattern 3: Context Bundling Why stop at simple text input when you can bundle context visually? Figma’s dual-tone matrix simplifies tone adjustments for text by letting users drag across a 2D grid. It eliminates the need for complex prompts while maintaining control over customization. Think of ways to integrate pre-bundled prompts directly into your UI to create an intuitive, visually driven experience. Pattern 4: Living Documents Tools like Elicit bring AI into familiar interfaces like spreadsheets by enhancing workflows without disrupting them. Elicit’s bulk data extraction uses subtle animations and transparency—highlighting “low confidence” answers for clarity. This hybrid approach integrates AI in a way that feels natural and predictable, making it a great choice for data-heavy tools or reporting systems. Pattern 5: Work With Me One of the most human-centered AI patterns comes from Granola, which uses meeting summaries based on your rough notes. Instead of overwhelming users with full transcriptions, it creates concise, actionable insights, perfectly blending human oversight with AI-powered efficiency. This pattern exemplifies the “human-in-the-loop” trend, ensuring collaboration between the user and AI. Pattern 6: Highlight and Curate Take inspiration from Lex’s “@lex” comment feature, which allows users to highlight and comment directly in the flow of their work—no app switching or disruption required. By building on familiar text-interaction patterns, this approach integrates AI subtly, offering suggestions or enhancements without breaking the user’s autonomy. Pattern 7: Invisible AI (Agentive UX) AI can work quietly in the background until needed, as demonstrated by Ford’s lane assist. This feature seamlessly takes control during critical moments (e.g., steering) and hands it back to the user effortlessly. Visual, auditory, and haptic feedback make the transition intuitive and reassuring. This “agentive” pattern is perfect for products where AI acts as a silent partner, ready to assist only when necessary. Tectonic Conclusions These patterns prove that AI can elevate your product without resorting to a chatbot. Whether through non-linear exploration, visual bundling, or seamless agentive experiences, the key is to integrate AI in a way that feels intuitive, empowering, and aligned with user needs. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

Read More
September 19, 2024in Artificial Intelligence, Data
Bipartisan BIOSECURE Act
17Sep

Bipartisan BIOSECURE Act

The U.S. House of Representatives has passed the bipartisan BIOSECURE Act, targeting Chinese biotech firms such as WuXi AppTec and WuXi Biologics as national security risks. The legislation restricts American companies from partnering with these firms, potentially disrupting the drug supply chain. Bipartisan SupportThe bill passed with a strong majority of 306-81, garnering support from 111 Democrats. Representative James Comer (R-Ky.) highlighted the bill’s goal to “protect U.S. taxpayer dollars from flowing to biotechnology companies that are owned, operated, or controlled by China or other foreign adversaries.” He emphasized the importance of safeguarding sensitive healthcare data from foreign influence before these companies become more entrenched in the U.S. economy. National Security ConcernsRep. Comer and other supporters, including Representatives John Moolenaar (R-Mich.) and Raja Krishnamoorthi (D-Ill.), underscored the bill’s significance for national security and the integrity of the U.S. healthcare system. Senate ProspectsThe Bipartisan BIOSECURE Act now moves to the Senate, where it is anticipated to receive robust bipartisan support. A similar measure previously passed the Senate Committee on Homeland Security and Governmental Affairs with overwhelming approval, suggesting a favorable outcome in the full Senate. Key ProvisionsIntroduced in January 2024, the Act prohibits U.S. biopharma companies from working with certain Chinese contractors. Currently, five companies, including WuXi AppTec and WuXi Biologics, are blacklisted. An amendment allows existing contracts to remain in effect until January 1, 2032, offering some flexibility for ongoing projects. Industry ImpactAnalysts caution that the Act could disrupt the U.S. drug supply and impede clinical trials, adding strain to an already pressured supply chain. Jaxon Tan and Ivy Yang, in a BioSpace opinion piece, warned that these restrictions might significantly affect industry progress and innovation. Domestic Manufacturing ChallengesThe Act also highlights vulnerabilities in U.S. manufacturing capabilities. Fernando Muzzio, a Rutgers University professor, pointed out that the U.S. has become overly dependent on foreign manufacturing, particularly from China and India, neglecting the development of domestic production capacities. This dependence underscores the need to bolster homegrown manufacturing infrastructure. Preparing for ChangeAs the BIOSECURE Act advances, healthcare technology companies will need to prepare for potential operational changes and supply chain disruptions. Firms may need to seek alternative partnerships and invest in domestic resources to navigate these challenges effectively. While the Bipartisan BIOSECURE Act aims to enhance national security, it also presents both challenges and opportunities for the healthcare industry. Companies will need to adapt to these changes to maintain stability and continue advancing medical innovation. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

Read More
September 17, 2024in Salesforce
More Cool AI Tools
15Sep

More Cool AI Tools

In today’s fast-paced digital world, AI is no longer a luxury but a necessity for maximizing work efficiency. With the right AI tools, businesses and individuals can automate tasks, enhance creativity, improve customer engagement, and streamline operations. Here’s a breakdown of the Top 21 AI tools you should explore to elevate your productivity and stay ahead of the curve! 1️⃣ Video CreationSynthesiaWebsite: SynthesiaAn AI video creation tool that lets you generate high-quality videos from text. Ideal for creating marketing, training, and explainer videos quickly and professionally. VeedWebsite: VeedVeed helps you create, edit, and share professional videos with ease, incorporating AI to streamline the process of adding captions, effects, and edits. SubmagicWebsite: SubmagicSubmagic uses AI to automatically generate subtitles for videos, improving accessibility and viewer engagement. 2️⃣ Customer Relationship Management (CRM)HubSpotWebsite: HubSpotHubSpot’s AI-powered CRM system streamlines customer interactions, helping businesses improve customer satisfaction, sales, and retention. FreshworksWebsite: FreshworksThis tool offers AI-driven solutions for customer service, sales, and marketing, helping companies improve relationships and resolve issues faster. HighLevelWebsite: HighLevelHighLevel integrates AI to improve customer management processes, including lead nurturing and campaign tracking. 3️⃣ Website Design and BrandingWizard AIWebsite: Wizard AIA design tool that helps you create stunning visuals and branding for your website using AI. Whether you’re looking to revamp your website or create a logo, Wizard AI makes it simple. LookaWebsite: LookaLooka offers AI-powered logo creation, making it easy for businesses and startups to design professional logos in just minutes. TurbologoWebsite: TurbologoTurbologo is another intuitive logo maker that uses AI to generate custom logo designs based on your business type and preferences. 4️⃣ Project Management and CollaborationMondayWebsite: MondayAn all-in-one project management platform that uses AI to automate workflows, track progress, and enhance team collaboration. ClickUpWebsite: ClickUpClickUp leverages AI to provide real-time project insights, task automation, and comprehensive team collaboration tools for businesses of all sizes. Golf AIWebsite: Golf AIGolf AI helps golfers refine their game with AI insights, but its technology can also be applied in the professional world, improving focus, strategy, and decision-making in various projects. 5️⃣ Marketing and Lead GenerationPipedriveWebsite: PipedriveA popular tool that helps businesses track leads and automate marketing workflows, making lead generation more efficient and scalable. Apollo AIWebsite: Apollo AIApollo enables businesses to automate sales and lead generation by using AI to find and reach potential customers, helping you connect with decision-makers faster. EnvizWebsite: EnvizThis platform uses AI to provide intelligent data analysis and insights, allowing businesses to fine-tune their marketing strategies. 6️⃣ AI for Audio and VoiceMurf AIWebsite: Murf AIAn AI voice generator that converts text into lifelike voiceovers. Ideal for creators, marketers, and educators who want to generate high-quality audio content. SpeechifyWebsite: SpeechifySpeechify turns written text into audio, helping users consume content faster. It’s perfect for multitaskers and individuals with reading disabilities. ElevenLabsWebsite: ElevenLabsElevenLabs offers state-of-the-art AI technology to generate and clone natural-sounding voices, ideal for podcasts, audiobooks, and interactive audio experiences. 🌐 Explore More AI-Powered ToolsUnlock your productivity potential with these top AI tools. Whether you’re managing projects, creating content, or building customer relationships, AI is your key to efficiency. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

Read More
September 15, 2024in AI Tools, Data, Technology
Winter 25 Release Announcements
13Sep

Winter 25 Release Announcements

Important Information for Winter 25 Release The 5-minute release window applies only to major release upgrades to non-hyperforce orgs. System maintenance windows haven’t changed. ResourcesFor easy reference to this information, bookmark status.salesforce.com. To learn more about our new Winter ’25 features, see Winter ’25 Preview Release Notes and Release Notes Changelog. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

Read More
September 13, 2024in Hyperforce, Salesforce
Machine Learning on Kubernetes
05Sep

Machine Learning on Kubernetes

How and Why to Run Machine Learning Workloads on Kubernetes Running machine learning (ML) model development and deployment on Kubernetes has become essential for optimizing resources and managing costs. As AI and ML tools gain mainstream acceptance, business and IT professionals are increasingly familiar with these technologies. With the growing buzz around AI, engineering needs in ML and AI have expanded, particularly in managing the complexities and costs associated with these workloads. The Need for Kubernetes in ML As ML use cases become more complex, training models has become increasingly resource-intensive and costly. This has driven up demand and costs for GPUs, a key resource for ML tasks. Containerizing ML workloads offers a solution to these challenges by improving scalability, automation, and infrastructure efficiency. Kubernetes, a leading tool for container orchestration, is particularly effective for managing ML processes. By decoupling workloads into manageable containers, Kubernetes helps streamline ML operations and reduce costs. Understanding Kubernetes The evolution of engineering priorities has consistently focused on minimizing application footprints. From mainframes to modern servers and virtualization, the trend has been towards reducing operational overhead. Containers emerged as a solution to this trend, offering a way to isolate application stacks while maintaining performance. Initially, containers used Linux cgroups and namespaces, but their popularity surged with Docker. However, Docker containers had limitations in scaling and automatic recovery. Kubernetes was developed to address these issues. As an open-source orchestration platform, Kubernetes manages containerized workloads by ensuring containers are always running and properly scaled. Containers run inside resources called pods, which include everything needed to run the application. Kubernetes has also expanded its capabilities to orchestrate other resources like virtual machines. Running ML Workloads on Kubernetes ML systems demand significant computing power, including CPU, memory, and GPU resources. Traditionally, this required multiple servers, which was inefficient and costly. Kubernetes addresses this challenge by orchestrating containers and decoupling workloads, allowing multiple pods to run models simultaneously and share resources like CPU, memory, and GPU power. Using Kubernetes for ML can enhance practices such as: Challenges of ML on Kubernetes Despite its advantages, running ML workloads on Kubernetes comes with challenges: Key Tools for ML on Kubernetes Kubernetes requires specific tools to manage ML workloads effectively. These tools integrate with Kubernetes to address the unique needs of ML tasks: TensorFlow is another option, but it lacks the dedicated integration and optimization of Kubernetes-specific tools like Kubeflow. For those new to running ML workloads on Kubernetes, Kubeflow is often the best starting point. It is the most advanced and mature tool in terms of capabilities, ease of use, community support, and functionality. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

Read More
September 5, 2024in Salesforce
Autonomous AI Sans Human
04Sep

Autonomous AI Sans Human

Rise of Autonomous AI: Less Human Control and Increasing Adoption A recent Salesforce study reveals that nearly half of employees in Switzerland (46%) are either using or experimenting with AI technologies. While there is a general comfort with AI when it complements human efforts, many employees still prefer human oversight for tasks like training, data security, and onboarding. Despite this, the data indicates that increased investment in education and training could enhance trust in autonomous AI systems. Switzerland’s AI Adoption Compared to Other Countries Switzerland shows a higher openness to AI compared to other nations. In Germany, only 28% of respondents use AI confidently, compared to 46% in Switzerland. The UK (17%) and Ireland (15%) show even more skepticism. Conversely, India has the highest AI confidence, with 40% of respondents showing strong support. In Switzerland, however, 24% of employees are reluctant to use AI at work, and 25% are not keen on Generative AI. Sector-Specific AI Usage Trends The study also highlights significant sector differences. In the communications industry, 69% of employees are willing to use AI tools like ChatGPT and Gemini without hesitation. This contrasts with the life sciences and biotechnology sectors, where 72% of respondents are resistant to AI adoption. In the public sector, while there is general willingness, 56% express reservations due to a lack of expertise and guidelines. Notably, 39% of public sector respondents are completely opposed to using AI tools. Generational Insights on AI Proficiency Among different generations, Millennials and Gen X exhibit the highest proficiency and comfort with AI technology. In contrast, Gen Z appears more critical of AI, with 82% of this group avoiding AI assistants like IBM Watson or Microsoft Copilot. Millennials are more engaged, with 39% actively experimenting with or fully integrating AI assistants into their work routines. Gregory Leproux, Senior Director of Solution Engineering at Salesforce Switzerland, notes, “Our study reflects our customer experience: AI is widely used in Swiss companies, but human intervention remains prevalent. To fully leverage the benefits of AI, there is a need for robust control mechanisms and policies for responsible AI use, allowing for systematic review rather than piecemeal assessment. Thoughtfully designed AI systems can merge human and machine intelligence, marking the beginning of an exciting new era.” The survey, conducted by Salesforce in partnership with YouGov, took place from March 20 to April 3, 2024, with nearly 6,000 full-time employees from various industries and countries, including Switzerland (265 participants). The online survey covered nine countries: the US, UK, Ireland, Australia, France, Germany, India, Singapore, and Switzerland. Source: www.salesforce.com Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

Read More
September 4, 2024in Generative AI
Service Cloud Digital Engagement
17Aug

Boost Service Rep Productivity

Tips to Boost Service Rep and Field Service Tech Productivity Serviceblazer Allie Lawler shares top tactics for improving the productivity of service reps and field technicians. With over a decade of experience in the customer service industry, she has firsthand knowledge of how the landscape has changed, becoming more demanding and complex. Increased caseloads, rising customer expectations, and the pressure to generate revenue are placing significant stress on service teams. Research shows that 65% of service reps and 66% of mobile workers report that cases have become more complex. This complexity, combined with the rise of autonomous AI and heightened customer demands, can lead to burnout. Lawler explains that 69% of decision-makers in the service industry say that service rep attrition is a moderate to major challenge, which underscores the need for strategic solutions. Here are her top three strategies to boost productivity using Service Cloud and Salesforce Field Service, helping service teams thrive in today’s challenging environment. 1. Simplify Disjointed Processes One of the biggest productivity challenges for service reps and field techs is disjointed workflows. Although we picture service professionals actively engaging with customers, studies show that 61% of their day is spent on administrative tasks, internal meetings, and navigating fragmented systems. These disjointed processes slow down response times, increase the likelihood of errors, and hurt the customer experience. Streamline User Experience: A better-designed user experience can significantly reduce the time spent on non-customer-facing tasks. For instance, using Salesforce Lightning pages with Related Record and Dynamic Related List Components allows service reps to access all relevant information — from case details to account data — in one place. Quick-access buttons for workflows and automation further cut down the time spent searching for information, improving efficiency and customer satisfaction. Improve Accessibility: Enhanced accessibility benefits the entire team. Features like clear labeling and visual icons on Lightning Pages improve usability for everyone. These small changes can make navigating the system easier, especially for reps with visual impairments or those looking for a more intuitive experience. Make Pages Dynamic: Instead of overwhelming reps with unnecessary fields, conditional visibility can simplify the interface. By only displaying relevant fields at the right time, reps can focus on what’s important, reducing distractions and improving workflow efficiency. For mobile field technicians, ensuring they only see actionable information—like work order details or scheduling notes—can help them serve customers faster without wading through irrelevant data. 2. Empower Reps and Technicians to Make Decisions Autonomy is key to increasing both productivity and job satisfaction. Giving reps the ability to make decisions without needing constant managerial approval empowers them to solve issues faster and reduces customer wait times. Enable Exception-Based Approvals: One way to grant reps more decision-making power is through exception-based approvals. For example, allowing service reps to offer small discounts or credits without needing manager approval increases efficiency. Setting approval thresholds — such as allowing reps to approve discounts under 2%, but requiring approval for anything higher — strikes a balance between empowering reps and managing risk. Expand Field Technicians’ Roles: Field technicians can be given the ability to upsell services or renew contracts while they’re onsite, further enhancing productivity. With Field Service Mobile extensions, techs can access tools that allow them to complete tasks, upsell services, or even renew contracts directly from their mobile devices. This not only speeds up service but also contributes to revenue generation. 3. Use Metrics to Drive Motivation Keeping service reps and technicians motivated is crucial for maintaining productivity. Lawler suggests using both individual and team metrics to create a culture of accountability and improvement. Build a Leaderboard: A leaderboard that highlights top performers encourages healthy competition and gives reps something to strive toward. Recognition of their efforts helps create a motivated and engaged workforce. Provide Access to Personal Metrics: Giving reps access to their own performance metrics fosters a sense of ownership and encourages continuous improvement. For example, Lawler recommends using dynamic dashboards on the service reps’ homepages, showing them key metrics like case closures and current caseloads. Field technicians can also view their performance metrics by using deep links from the Field Service app to the Salesforce mobile app. This allows them to track their appointments, customer satisfaction scores, and overall performance, creating a sense of pride and motivation to improve. Boosting Productivity: A Summary By making small but impactful changes to the user experience, granting autonomy, and recognizing achievements, service organizations can significantly enhance productivity. Streamlining workflows, empowering decision-making, and motivating with metrics will help both service reps and field techs thrive — leading to happier customers and more successful teams. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

Read More
August 17, 2024in Data
Leeds and Other Heatmap Solutions
28Jul

Leeds and Other Heatmap Solutions

With over 80% of people shopping online – and the numbers are bound to rise – it’s important to know how your would-be customers behave on your website: where they click, how they scroll, and what motivates them to take specific actions. Heatmap analytics does it, allowing you to dominate CRO and UX through effective behavior data interpretation. This insight will look at Leeds and Other Heatmap Solutions. Powered by heatmap software and heatmap tools, heatmap analytics can help you convert customers at scale by optimizing their on-site and mobile experience. Make no mistake: the quality of user behavior tracking can make a difference between a closed sale and a bounce. Leads Heatmap Software is an innovative tool that transforms complex lead data into easy-to-understand, color-coded heatmaps within Salesforce CRM. This solution uses advanced data visualization techniques, enabling users to quickly identify high-potential leads. Interactive Heatmaps Leverage dynamic, real-time heatmaps to visualize lead density and quality, making it easier to pinpoint high-potential areas. Real-Time Updates Stay up-to-date with the latest information as heatmaps automatically refresh with new leads or changes to existing data, ensuring you always have the most current view. Enhanced Analytics Dive deeper into lead behavior and trends with comprehensive analytics tools that provide detailed reports and predictive insights. Detailed Lead Profiles Access in-depth lead profiles directly from the heatmap, including contact details, engagement history, and quick shortcuts for a complete view of each lead. Online Chat Integration Interact with leads instantly using integrated online chat, facilitating immediate and personalized communication. All website pages have a purpose, whether that purpose is to drive further clicks, qualify visitors, provide a solution, or even a mix of all of those things. Heatmaps and recorded user sessions allow you to see if your page is serving that purpose or going against it. What Is a Heatmap? Generally speaking, heatmaps are graphical representations of data that highlight value with color. On a website heatmap, the most popular areas are showcased in red (hot) and the least popular are in blue (cold). The colors range on a scale from red to blue. Heatmaps are an excellent method of collecting user behavior data and converting it into a deep analysis of how visitors engage with your website pages. It can analyze: That information will help you identify user trends and key into what should be optimized to up engagement. Setting up website heatmapping software is a great start to refining your website design process and understanding your users. When to Use Heatmaps The truth is that heatmaps can actually be invaluable when testing and optimizing user experiences and conversion opportunities. There are many times you should be using them. Redesigning Your Website Updating, or even upgrading, your website isn’t just a task on your to do list. Careful thought, attention, and creativity should be put into the revamp if you want it to be worth the time and resources. Heatmaps can help with studying your current design to identify what your visitors are engaging with and what they’re ignoring. You’ll be tapped into what makes your visitors tick so that you can build a site meant specifically for your unique audience. Analyzing Webpage Conversions Trying to figure out why certain pages aren’t converting the way you thought they would? Use a heatmap. You’ll be able to identify exactly what’s attracting attention and deduce why. The same goes for buttons and pages that are showing a higher rate of conversion than anticipated. By keying into the design, copy, and other elements that are working for you, you’ll know exactly how to optimize your under-performing webpages. Testing New Updates As your business grows and you develop new ideas, naturally you’ll want to test them. A/B testing allows you to measure and analyze visitor response to a project or design, but you can take it a step further with heatmapping. Leverage the data graph by examining exactly what captures your visitors’ attention. At the end of the testing period, you may be able to pull designs or elements that received high levels of engagement from the page that didn’t perform as well into the successful one. How To Analyze Visually Using the color-coded visualizations, you can read your webpage for engagement levels and attention “hot spots.” Where the map reads red, that’s where visitors are showing the highest points of interactivity. Blue reflects low numbers. You can spot design issues or opportunities to move buttons, forms, and the like with a visual read. Data Points Reviewing raw data tables will give you more specific insights into your page’s performance. You can examine HTML elements and pixel locations of clicks to really understand what’s drawing people in. You can even filter your clicks and views in order of popularity with certain software. This takes the guessing out of your redesign and testing efforts. Tableau has instant, real-time reporting in place for users looking for actionable insights. With smart dashboards and a drag and drop interface, navigating the product is easy. Their cloud storage means omni-channel data access from anywhere. You can perform ad hoc analyses whenever it’s convenient for you. You can also share your reports with anyone to boost business impact. With built in A/B testing and consolidated heatmaps, Freshmarketer puts in the extra effort to plot out visitor interactions. Recorded in real time, you can analyze heatmaps based by device, which the software automatically detects. Offering scrollmaps and click maps, Freshmarketer strives to “go beyond traditional heatmaps.” Looker offers similar services to the other software options listed, but they also supply a unique security management feature to protect your data. Also partnered with Google Cloud, you’ll have access to reporting from anywhere in the world. Primarily a data analysis solution, you’ll have access to other data intelligence and visualization features as well. Hotjar is one of the most popular website analytics software suites, offering free heatmaps for desktop, mobile, and tablet within its basic subscription plan. You can create heatmaps and synergize them with other free features like user session recordings, surveys, and

Read More
July 28, 2024in Google Analytics
Proper Programmers Desk
10Jul

Proper Programmers Desk

You’ve probably come across those generic “Proper Programmers Desk Items Under $100” lists. For some reason, there’s always that pointless monitor light and back support included. Let me be the first to call you out: if you need a monitor light to type, you’re not really a programmer. And if you spend money on back support but don’t use a random box to store your adapters and cables, you’re probably a poser. Now that we’ve got that out of the way, let’s look into some genuinely indispensable gadgets that every developer should consider. Simple Silicone USB-C 120W CableEven Apple, nudged by EU regulations, has transitioned to USB-C. Owning a robust, full-pin cable that ensures speedy connections between your devices is crucial. Ideal for app developers and tinkering enthusiasts alike, this cable is a steal for its price and versatility. Price: $2.68Where: Aliexpress Baseus 65W GaN ChargerSince everything is wireless and needs charging, a good charger is essential. The Baseus 65W GaN Charger is the best one we’ve come across. No more fumbling under the table for your USB or dealing with dead batteries. Just plug the cable in, and you’re good to go. Price: $26.04Where: Aliexpress External Power ButtonGot your setup under the desk or obscured by monitors? An external power button is your new best friend. Just watch out for curious cats! And touch-driven toddlers! Price: $3.09Where: Aliexpress USB 3.2 HubThe era when USB connectors were used for more than just charging might be fading, but for now, we still need to set up USB drives, keep a mouse receiver nearby, and connect various other USB devices. This hub is the fastest and most affordable option available from a reputable company. Think you are the exception to the rule? Don’t forget headsets, grab-and-go charging blocks, your Vape, the monitor light referenced above. Price: $24.90Where: Aliexpress HydrationWhether you’re into plain water or cutting-edge nootropics, staying hydrated is key. Snowmonkey flasks are my go-to: durable, excellent at maintaining temperature, and backed by fantastic customer service. They even offered a discount code just for you after hearing about this article! Promo Code: SuperShort15Where: Snowmonkey EarplugsWhile noise-canceling headphones are a game-changer, on a budget, simple earplugs are a miracle of their own. Whether foam that expands to fit, kneadable silicone, or rigid types, they’re affordable enough to try them all and find your perfect fit. Price: $1Where: Aliexpress Software EssentialsAs developers, our toolkit is incomplete without some top-notch software. While JetBrains or VIM might top your list for IDEs, let’s not spark a war over it. Here are a few essentials: Flow LauncherFlow is the ultimate Spotlight open-source alternative for Windows, surpassing everything I’ve used before. Need a fast, on-the-go translation? No problem—just choose a plugin from your settings, and you’re all set. It truly is magical. Where: Flow Launcher TickTickManaging your time becomes essential eventually. TickTick’s straightforward interface lets you jot tasks down and tick them off without fuss. Where: TickTick ObsidianA second brain for storing everything from code snippets to comprehensive project notes. Dive into tutorials on YouTube and explore its vast capabilities. Where: Obsidian CamoDitch the subpar sub-$100 webcams and use your smartphone instead. Crisp, clear, and cost-effective. Where: Camo Consider These Upgrades for the Proper Programmers Desk Good Mechanical KeyboardWe are living in a golden era for mechanical keyboard enthusiasts! You could spend years on YouTube exploring the countless options. Choose your favorite wisely. We’ve opted for the SteelSeries Apex Pro because its keys are analog, allowing you to adjust the sensitivity, making it a dream to type on. Of course, there are other viable options at this price point. Light MouseAfter extended use, you might start to feel pain and a sense of fullness in your wrists, eventually leading to sharp pain. But don’t worry. Choosing a mouse under 70 grams, like the Logitech SUPERLIGHT 2, can alleviate these issues. You could opt for the first edition, which is cheaper, but it uses a micro USB, and that’s a dealbreaker for some. Noise-Canceling HeadphonesIf you enjoy a bit of music or podcasts while programming (though they’re not the best for concentration), you might want to consider noise-canceling headphones. The best we’ve encountered are the Sony WH-1000XM4. We would suggest the newer version, but some tests indicate the previous model performs better and is more affordable. Good OLED TVWith TVs now boasting 120Hz refresh rates and various gaming modes, there’s no reason not to own a 55″+ monitor. Believe us, an OLED from LG makes all the difference. Android PhoneFinally, consider this scenario: You’re outdoors without your laptop, and suddenly, your customer’s service goes down. If you were prepared, you’d simply launch a Linux instance on your phone, open your IDE, and start coding a patch. Of course, you could also rush home, risk using a random computer, or just panic. And if money really is no object, add a Universal Robots UR20 Collaborative Arm to your desk for just south of $60,000. While marketed for moving pallets, handling packaging, and the like, we think it would be pretty cool running back and forth from the Keurig to your desk with steaming hot coffee. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

Read More
July 10, 2024in Salesforce

Subscribe to our mailing list. Join our mail list to receive our newsletter

We'll keep you up to date with our latest news, insights, free resources, and much more.
Don't worry, we won't spam you.
gettectonic.com