Trigger a personalized journey with events, or choose a specific audience. Trigger a Journey by Event or Audience Segment.

Examples of events include:

  • User joins a site
  • Case creation
  • User buys a product (depending on configuration)
  • New Chatter group membership
  • New Chatter post creation
  • Chatter question and answer activity
  • Create or update any custom object and most standard objects

Examples of audiences include:

  • All users of the site
  • Users who own a certain product (depending on configuration)
  • Users with the highest number of reputation points
  • Users in the same geographic region
  • Users who belong to the same Chatter group
  • Users who haven’t contributed in the last number of days

The two clouds integrate through Marketing Cloud Connect (available on AppExchange). When it’s set up, you’re ready to go. The process and email creation is all handled in Journey Builder. The See Also links guide you to those steps.

Trigger a Journey by Event or Audience Segment

A few things to do and consider before you get started:

Trigger a Journey by Event or Audience Segment

Trigger a Journey by Event or Audience Segment

When you create a Journey Builder email, a triggered send is created automatically. Activating the journey creates the triggered send definition that the journey’s email activity uses.

When you create a journey version, the previous triggered send continues to run. Activating a new version defines a new triggered send. Also, you can stop the triggered send that is associated to a Journey Builder email activity. You can modify the email’s content, then restart the triggered send to re-enable sending within the journey. The triggered send name is a system-generated value and cannot be modified. If an external key is not provided at the time of creation, the system adds a key.

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