It sounds like you’re working with a Template-Based Email in Salesforce Marketing Cloud, and you’re encountering a locked template that limits direct edits. The lock icon in the top-left corner indicates that you can’t modify certain elements directly within the email editor.
Deactivated Users & Record Ownership: When a Salesforce user is deactivated, the records they own may not be automatically transferred to a new active owner. Pardot syncs prospect records based on the Salesforce owner. If the owner is inactive, it can prevent prospects from syncing correctly or being included in dynamic lists in Pardot.
Subject: Inquiry About Viewing All Hard and Soft Credits for Household Accounts What’s the best way to view a complete list of all hard and soft credits associated with a household account? I understand that the NPSP customizable rollups allow us to aggregate soft credit totals based on the Opportunity Contact Roles for each contact
I’m using Dataflow Gen 2 in Microsoft Fabric to ingest data from Salesforce via the Salesforce Objects connector, which is authenticated through an Organizational Account (OAuth 2.0). However, unlike Azure Synapse’s SalesforceV2 type, this connector doesn’t offer fields to input a client ID, client secret, or environment URL. Here are the key concerns: 1. Reauthentication
Hello, Im trying to connect a filtered case list (https://company.lightning.force.com/lightning/o/Case/list?filterName=blahblah) containing customer reviews in the case description into a Power BI table and connect it to my AI Hub custom prompt bot that categorises text. Ideally, when new cases get added to that filtered list – the Power BI table automatically refreshes with the case
How to Force a Refresh of the Einstein Next Best Action Component User Question: “Hi folks, is there a way to force a refresh of the Einstein Next Best Action component in the service console? I tried re-executing my recommendation strategy flow, but the recommendation didn’t change, even though the flow picked a new one.
MCAE User Question: “Hello, is there a way to mass transfer a group of contacts or leads to Pardot?” Response: You can’t directly use the “Send to Account Engagement” button from the lead or contact list views, as this option is only available on individual records. Although the list view includes a “Send to Account
