The workforce has undergone significant changes over the last two years. Today’s employees have different motivations, seeking more flexibility and purpose, while also expecting more from corporate leaders. Employees Have Different Motivations. Similarly, customers now demand high levels of personalization and exceptional experiences. How can C-suite executives keep up with these evolving expectations? Our research
Artificial intelligence (AI) is rapidly gaining traction in the banking and finance sector, with generative AI (GenAI) emerging as a transformative force. Financial institutions are increasingly adopting AI technologies to automate processes, cut operational costs, and boost overall productivity, according to Sameer Gupta, North America Financial Services Organization Advanced Analytics Leader at EY. While traditional
As organizations across industries gather increasing amounts of data from diverse sources, they face the challenge of making that data actionable and deriving real-time insights. With Salesforce Data Cloud and zero copy architecture, organizations can streamline access to data and build dynamic, real-time dashboards that drive value while embedding contextual insights into everyday workflows. A
In a strategic move to enhance its AI capabilities, Salesforce has announced the acquisition of Zoomin, a leader in unstructured data management solutions. This acquisition, expected to finalize in the fourth quarter of Salesforce’s fiscal year 2025, aligns with the company’s mission to dominate the enterprise AI landscape through its Agentforce platform. The acquisition further
Since OpenAI introduced its “Strawberry” AI models, something intriguing has unfolded. The o1-preview and o1-mini models have quickly gained attention for their superior step-by-step reasoning, offering a structured glimpse into problem-solving. However, behind this polished façade, a hidden layer of the AI’s mind remains off-limits—an area OpenAI is determined to keep out of reach. Unlike
Salesforce Introduces Data Governance for the AI Enterprise Salesforce this month unveiled Data Governance for the AI Enterprise, a comprehensive suite of tools designed to help IT teams navigate the growing regulatory landscape surrounding generative AI. Why it matters: As governments worldwide work to implement stricter rules governing the use of AI, like the EU’s
Salesforce’s latest data reveals a complex challenge for banks: while digital excellence is now essential for customer satisfaction, a fully digital experience risks alienating customers who value human connections at critical moments. Banks often feel torn between scaling digital capabilities and preserving the personal touch that fosters customer loyalty. How can they strike the right balance?
Salesforce Einstein Copilot Security: How It Works and Key Risks to Mitigate for a Safe Rollout With the official rollout of Salesforce Einstein Copilot, this conversational AI assistant is set to transform how sales, marketing, and customer service teams interact with both customers and internal documentation. Einstein Copilot understands natural language queries, streamlining daily tasks
Growing Energy Consumption in Generative AI, but ROI Impact Remains Unclear The rising energy costs associated with generative AI aren’t always central in enterprise financial considerations, yet experts suggest IT leaders should take note. Building a business case for generative AI involves both obvious and hidden expenses. Licensing fees for large language models (LLMs) and
Salesforce AI: Powering Customer Relationship Management Salesforce is a leading CRM solution that has long delivered cutting-edge cloud technologies to manage customer relationships effectively. In recent months, the platform has further advanced with the integration of generative AI and AI-powered features, primarily through its AI engine, Einstein. Salesforce AI Evolves with the Generative AI Landscape.
Mapping Data Fields in Salesforce for Canva Integration Salesforce administrators can map data fields from a brand template to Salesforce objects, enabling data from Salesforce to automatically populate placeholders in Canva designs. This feature is available exclusively for Canva Enterprise users and integrates with Salesforce Professional, Enterprise, or Unlimited editions. Mapping Data Salesforce to Canva.
OpenAI Restructures: Increased Flexibility, But Raises Concerns OpenAI’s decision to restructure into a for-profit entity offers more freedom for the company and its investors but raises questions about its commitment to ethical AI development. Founded in 2015 as a nonprofit, OpenAI transitioned to a hybrid model in 2019 with the creation of a for-profit subsidiary.
AI Agents: Bridging Tool Calling and Reasoning in Generative AI Exploring Problem Solving and Tool-Driven Decision Making in AI Introduction: The Emergence of Agentic AI Recent advancements in libraries and low-code platforms have simplified the creation of AI agents, often referred to as digital workers. Tool calling stands out as a key capability that enhances
CISA Launches New Services Portal to Enhance Incident Reporting and Support In August, the Cybersecurity and Infrastructure Security Agency (CISA) introduced the CISA Services Portal, designed to streamline the process of reporting cybersecurity incidents and enhance information sharing. “The new CISA Services Portal improves the reporting process and offers more features for our voluntary reporters.
Salesforce is building momentum with Data Cloud, the heartbeat of its platform and foundation for Agentforce, fueled by strong business demand for unified data to deliver personalized, contextually relevant, and timely customer experiences across its Customer 360 applications, Flow, analytics, and Agentforce—Salesforce’s groundbreaking suite of autonomous AI agents. This week, Salesforce unveiled a major pivot
