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Generative AI Energy Consumption Rises

Generative AI Energy Consumption Rises

Generative AI Energy Consumption Rises, but Impact on ROI Unclear The energy costs associated with generative AI (GenAI) are often overlooked in enterprise financial planning. However, industry experts suggest that IT leaders should account for the power consumption that comes with adopting this technology. When building a business case for generative AI, some costs are evident, like large language model (LLM) fees and SaaS subscriptions. Other costs, such as preparing data, upgrading cloud infrastructure, and managing organizational changes, are less visible but significant. Generative AI Energy Consumption Rises One often overlooked cost is the energy consumption of generative AI. Training LLMs and responding to user requests—whether answering questions or generating images—demands considerable computing power. These tasks generate heat and necessitate sophisticated cooling systems in data centers, which, in turn, consume additional energy. Despite this, most enterprises have not focused on the energy requirements of GenAI. However, the issue is gaining more attention at a broader level. The International Energy Agency (IEA), for instance, has forecasted that electricity consumption from data centers, AI, and cryptocurrency could double by 2026. By that time, data centers’ electricity use could exceed 1,000 terawatt-hours, equivalent to Japan’s total electricity consumption. Goldman Sachs also flagged the growing energy demand, attributing it partly to AI. The firm projects that global data center electricity use could more than double by 2030, fueled by AI and other factors. ROI Implications of Energy Costs The extent to which rising energy consumption will affect GenAI’s return on investment (ROI) remains unclear. For now, the perceived benefits of GenAI seem to outweigh concerns about energy costs. Most businesses have not been directly impacted, as these costs tend to affect hyperscalers more. For instance, Google reported a 13% increase in greenhouse gas emissions in 2023, largely due to AI-related energy demands in its data centers. Scott Likens, PwC’s global chief AI engineering officer, noted that while energy consumption isn’t a barrier to adoption, it should still be factored into long-term strategies. “You don’t take it for granted. There’s a cost somewhere for the enterprise,” he said. Energy Costs: Hidden but Present Although energy expenses may not appear on an enterprise’s invoice, they are still present. Generative AI’s energy consumption is tied to both model training and inference—each time a user makes a query, the system expends energy to generate a response. While the energy used for individual queries is minor, the cumulative effect across millions of users can add up. How these costs are passed to customers is somewhat opaque. Licensing fees for enterprise versions of GenAI products likely include energy costs, spread across the user base. According to PwC’s Likens, the costs associated with training models are shared among many users, reducing the burden on individual enterprises. On the inference side, GenAI vendors charge for tokens, which correspond to computational power. Although increased token usage signals higher energy consumption, the financial impact on enterprises has so far been minimal, especially as token costs have decreased. This may be similar to buying an EV to save on gas but spending hundreds and losing hours at charging stations. Energy as an Indirect Concern While energy costs haven’t been top-of-mind for GenAI adopters, they could indirectly address the issue by focusing on other deployment challenges, such as reducing latency and improving cost efficiency. Newer models, such as OpenAI’s GPT-4o mini, are more economical and have helped organizations scale GenAI without prohibitive costs. Organizations may also use smaller, fine-tuned models to decrease latency and energy consumption. By adopting multimodel approaches, enterprises can choose models based on the complexity of a task, optimizing for both speed and energy efficiency. The Data Center Dilemma As enterprises consider GenAI’s energy demands, data centers face the challenge head-on, investing in more sophisticated cooling systems to handle the heat generated by AI workloads. According to the Dell’Oro Group, the data center physical infrastructure market grew in the second quarter of 2024, signaling the start of the “AI growth cycle” for infrastructure sales, particularly thermal management systems. Liquid cooling, more efficient than air cooling, is gaining traction as a way to manage the heat from high-performance computing. This method is expected to see rapid growth in the coming years as demand for AI workloads continues to increase. Nuclear Power and AI Energy Demands To meet AI’s growing energy demands, some hyperscalers are exploring nuclear energy for their data centers. AWS, Google, and Microsoft are among the companies exploring this option, with AWS acquiring a nuclear-powered data center campus earlier this year. Nuclear power could help these tech giants keep pace with AI’s energy requirements while also meeting sustainability goals. I don’t know. It seems like if you akin AI accessibility to more nuclear power plants you would lose a lot of fans. As GenAI continues to evolve, both energy costs and efficiency are likely to play a greater role in decision-making. PwC has already begun including carbon impact as part of its GenAI value framework, which assesses the full scope of generative AI deployments. “The cost of carbon is in there, so we shouldn’t ignore it,” Likens said. Generative AI Energy Consumption Rises Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Customer Engagement with AI

Customer Engagement with AI

Funlab Explores AI to Boost Customer Engagement in Leisure Venues In a push to enhance customer experiences across its “leisure-tainment” venues, Funlab has begun experimenting with artificial intelligence. Speaking at a Salesforce Agentforce event in Sydney, Funlab’s Head of Customer Relationships and Retention, Tracy Tanti, shared that the company is “excited to be able to start experimenting” with AI. Agentforce, a Salesforce platform designed to create autonomous agents for supporting employees and customers, serves as a key part of Funlab’s AI exploration efforts. According to Tanti, Funlab has a range of AI-focused projects on its roadmap, with the goal of blending digital experiences into real-life interactions and supporting both venue and corporate teams with AI-driven tools. Reflecting the company’s dedication to careful planning, Tanti described how Salesforce connected Funlab with another customer, Norths Collective, to discuss its own AI implementation journey. Robert Lopez, Chief Marketing and Innovation Officer at Norths Collective, has seen success with enhanced personalization and analytics, which have contributed to increased membership and engagement. Tanti noted that Norths Collective’s transformation work would provide valuable insights for Funlab as it optimizes its data in preparation for AI adoption. Currently, Funlab is in a post-digital transformation phase, refining its processes to deliver more connected and personalized guest experiences throughout the customer lifecycle. With ongoing expansion into the U.S. market—including recent openings of Holey Moley venues—Funlab is also focusing on building robust support infrastructure and engaging local audiences through Salesforce. Tanti highlighted the company’s vision for the U.S. to become a significant portion of total revenues and emphasized how Salesforce will help Funlab nurture a strong customer database in this new market. Additionally, Funlab is leveraging Salesforce to grow its event and function sales, which are projected to reach 39% of total online revenue by year’s end, up from 23% earlier this year. This expansion underscores Funlab’s commitment to using AI and data-driven insights to fuel growth and deepen customer engagement across all its markets and venues. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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MuleSoft Integration Solutions

MuleSoft Integration Solutions

MuleSoft Unveils Integration Solutions for Enhanced AI Agent Access to CRM and External Data MuleSoft has introduced a robust suite of integration solutions designed to help developers and administrators seamlessly integrate both structured and unstructured data from CRM and external systems. This enables AI agents and assistants to operate on reliable data, enhancing their performance. With these integrations, businesses can fully leverage Salesforce Data Cloud and Agentforce to personalize customer experiences, augment employee workloads at scale, strengthen customer relationships, and ultimately drive revenue growth. Admins can now easily access MuleSoft, Salesforce, and Heroku APIs while building AI agents and assistants. They can connect knowledge sources to Data Cloud and utilize pre-built connectors to streamline workflows across common systems and applications. Developers have the capability to create custom topics that define an AI agent’s work functions. Furthermore, they can build and manage AI agents outside the Salesforce environment through MuleSoft AI Chain—an open-source initiative that connects and orchestrates large language models (LLMs), vector databases, and APIs within a unified framework. As customer expectations rise for quick and personalized service responses, companies must ensure they have immediate access to all relevant data sources and the ability to effectively utilize it with workforce-scaling AI agents and assistants. Despite this necessity, 95% of IT leaders report that integration challenges hinder AI adoption, creating a significant gap between the technology needed to meet customer demands and current capabilities. MuleSoft’s integration, automation, and API management solutions are essential for enabling businesses to integrate their data , maximizing the potential of AI agents and assistants both within and outside the Salesforce ecosystem: “As organizations integrate AI agents and assistants into their processes, a straightforward approach to connecting core systems and applications with LLMs becomes crucial,” says Andrew Comstock, VP of Product Management at MuleSoft. “With MuleSoft’s latest innovations, we are laying the groundwork for scalable, context-aware AI that empowers teams across the enterprise to build a strong foundation for AI integration.” Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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AI Agents and Digital Transformation

AI Agents and Digital Transformation

In the rapidly developingng world of technology, Artificial Intelligence (AI) is revolutionizing industries and reshaping how we interact with digital systems. One of the most promising advancements within AI is the development of AI agents. These intelligent entities, often powered by Large Language Models (LLMs), are driving the next wave of digital transformation by enabling automation, personalization, and enhanced decision-making across various sectors. AI Agents and digital transformation are here to stay. What is an AI Agent? An AI agent, or intelligent agent, is a software entity capable of perceiving its environment, reasoning about its actions, and autonomously working toward specific goals. These agents mimic human-like behavior using advanced algorithms, data processing, and machine-learning models to interact with users and complete tasks. LLMs to AI Agents — An Evolution The evolution of AI agents is closely tied to the rise of Large Language Models (LLMs). Models like GPT (Generative Pre-trained Transformer) have showcased remarkable abilities to understand and generate human-like text. This development has enabled AI agents to interpret complex language inputs, facilitating advanced interactions with users. Key Capabilities of LLM-Based Agents LLM-powered agents possess several key advantages: Two Major Types of LLM Agents LLM agents are classified into two main categories: Multi-Agent Systems (MAS) A Multi-Agent System (MAS) is a group of autonomous agents working together to achieve shared goals or solve complex problems. MAS applications span robotics, economics, and distributed computing, where agents interact to optimize processes. AI Agent Architecture and Key Elements AI agents generally follow a modular architecture comprising: Learning Strategies for LLM-Based Agents AI agents utilize various learning techniques, including supervised, reinforcement, and self-supervised learning, to adapt and improve their performance in dynamic environments. How Autonomous AI Agents Operate Autonomous AI agents act independently of human intervention by perceiving their surroundings, reasoning through possible actions, and making decisions autonomously to achieve set goals. AI Agents’ Transformative Power Across Industries AI agents are transforming numerous industries by automating tasks, enhancing efficiency, and providing data-driven insights. Here’s a look at some key use cases: Platforms Powering AI Agents The Benefits of AI Agents and Digital Transformation AI agents offer several advantages, including: The Future of AI Agents The potential of AI agents is immense, and as AI technology advances, we can expect more sophisticated agents capable of complex reasoning, adaptive learning, and deeper integration into everyday tasks. The future promises a world where AI agents collaborate with humans to drive innovation, enhance efficiency, and unlock new opportunities for growth in the digital age. AI Agents and Digital Transformation By partnering with AI development specialists at Tectonic, organizations can access cutting-edge solutions tailored to their needs, positioning themselves to stay ahead in the rapidly evolving AI-driven market. Agentforce Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Latest on AI, CRM, and Data Innovations

Latest on AI, CRM, and Data Innovations

What’s Happening at Salesforce? The Latest on AI, CRM, and Data Innovations OneMagnify and CX Today have collaborated to explore the latest advancements in AI, CRM, and data at Salesforce. The Salesforce suite is evolving rapidly, driven by the emergence of generative AI, large language models, and increasingly diverse customer demands. Discover how Salesforce is adapting to this dynamic landscape, what the future holds for the industry giant, and how business leaders can maximize the potential of the Salesforce platform. Adam MacDonald, a Salesforce Solution Engineer at OneMagnify, emphasizes, “Organizations often struggle with Salesforce implementation when they fail to align internally and address data silos as the first step in their digital transformation. Defining the solution with the end goal in mind, while allowing for quick, focused wins, is a solid strategy for securing the long-term organizational buy-in essential for successful implementation.” Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Recent advancements in AI

Recent advancements in AI

Recent advancements in AI have been propelled by large language models (LLMs) containing billions to trillions of parameters. Parameters—variables used to train and fine-tune machine learning models—have played a key role in the development of generative AI. As the number of parameters grows, models like ChatGPT can generate human-like content that was unimaginable just a few years ago. Parameters are sometimes referred to as “features” or “feature counts.” While it’s tempting to equate the power of AI models with their parameter count, similar to how we think of horsepower in cars, more parameters aren’t always better. An increase in parameters can lead to additional computational overhead and even problems like overfitting. There are various ways to increase the number of parameters in AI models, but not all approaches yield the same improvements. For example, Google’s Switch Transformers scaled to trillions of parameters, but some of their smaller models outperformed them in certain use cases. Thus, other metrics should be considered when evaluating AI models. The exact relationship between parameter count and intelligence is still debated. John Blankenbaker, principal data scientist at SSA & Company, notes that larger models tend to replicate their training data more accurately, but the belief that more parameters inherently lead to greater intelligence is often wishful thinking. He points out that while these models may sound knowledgeable, they don’t actually possess true understanding. One challenge is the misunderstanding of what a parameter is. It’s not a word, feature, or unit of data but rather a component within the model‘s computation. Each parameter adjusts how the model processes inputs, much like turning a knob in a complex machine. In contrast to parameters in simpler models like linear regression, which have a clear interpretation, parameters in LLMs are opaque and offer no insight on their own. Christine Livingston, managing director at Protiviti, explains that parameters act as weights that allow flexibility in the model. However, more parameters can lead to overfitting, where the model performs well on training data but struggles with new information. Adnan Masood, chief AI architect at UST, highlights that parameters influence precision, accuracy, and data management needs. However, due to the size of LLMs, it’s impractical to focus on individual parameters. Instead, developers assess models based on their intended purpose, performance metrics, and ethical considerations. Understanding the data sources and pre-processing steps becomes critical in evaluating the model’s transparency. It’s important to differentiate between parameters, tokens, and words. A parameter is not a word; rather, it’s a value learned during training. Tokens are fragments of words, and LLMs are trained on these tokens, which are transformed into embeddings used by the model. The number of parameters influences a model’s complexity and capacity to learn. More parameters often lead to better performance, but they also increase computational demands. Larger models can be harder to train and operate, leading to slower response times and higher costs. In some cases, smaller models are preferred for domain-specific tasks because they generalize better and are easier to fine-tune. Transformer-based models like GPT-4 dwarf previous generations in parameter count. However, for edge-based applications where resources are limited, smaller models are preferred as they are more adaptable and efficient. Fine-tuning large models for specific domains remains a challenge, often requiring extensive oversight to avoid problems like overfitting. There is also growing recognition that parameter count alone is not the best way to measure a model’s performance. Alternatives like Stanford’s HELM and benchmarks such as GLUE and SuperGLUE assess models across multiple factors, including fairness, efficiency, and bias. Three trends are shaping how we think about parameters. First, AI developers are improving model performance without necessarily increasing parameters. A study of 231 models between 2012 and 2023 found that the computational power required for LLMs has halved every eight months, outpacing Moore’s Law. Second, new neural network approaches like Kolmogorov-Arnold Networks (KANs) show promise, achieving comparable results to traditional models with far fewer parameters. Lastly, agentic AI frameworks like Salesforce’s Agentforce offer a new architecture where domain-specific AI agents can outperform larger general-purpose models. As AI continues to evolve, it’s clear that while parameter count is an important consideration, it’s just one of many factors in evaluating a model’s overall capabilities. To stay on the cutting edge of artificial intelligence, contact Tectonic today. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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GPUs and AI Development

GPUs and AI Development

Graphics processing units (GPUs) have become widely recognized due to their growing role in AI development. However, a lesser-known but critical technology is also gaining attention: high-bandwidth memory (HBM). HBM is a high-density memory designed to overcome bottlenecks and maximize data transfer speeds between storage and processors. AI chipmakers like Nvidia rely on HBM for its superior bandwidth and energy efficiency. Its placement next to the GPU’s processor chip gives it a performance edge over traditional server RAM, which resides between storage and the processing unit. HBM’s ability to consume less power makes it ideal for AI model training, which demands significant energy resources. However, as the AI landscape transitions from model training to AI inferencing, HBM’s widespread adoption may slow. According to Gartner’s 2023 forecast, the use of accelerator chips incorporating HBM for AI model training is expected to decline from 65% in 2022 to 30% by 2027, as inferencing becomes more cost-effective with traditional technologies. How HBM Differs from Other Memory HBM shares similarities with other memory technologies, such as graphics double data rate (GDDR), in delivering high bandwidth for graphics-intensive tasks. But HBM stands out due to its unique positioning. Unlike GDDR, which sits on the printed circuit board of the GPU, HBM is placed directly beside the processor, enhancing speed by reducing signal delays caused by longer interconnections. This proximity, combined with its stacked DRAM architecture, boosts performance compared to GDDR’s side-by-side chip design. However, this stacked approach adds complexity. HBM relies on through-silicon via (TSV), a process that connects DRAM chips using electrical wires drilled through them, requiring larger die sizes and increasing production costs. According to analysts, this makes HBM more expensive and less efficient to manufacture than server DRAM, leading to higher yield losses during production. AI’s Demand for HBM Despite its manufacturing challenges, demand for HBM is surging due to its importance in AI model training. Major suppliers like SK Hynix, Samsung, and Micron have expanded production to meet this demand, with Micron reporting that its HBM is sold out through 2025. In fact, TrendForce predicts that HBM will contribute to record revenues for the memory industry in 2025. The high demand for GPUs, especially from Nvidia, drives the need for HBM as AI companies focus on accelerating model training. Hyperscalers, looking to monetize AI, are investing heavily in HBM to speed up the process. HBM’s Future in AI While HBM has proven essential for AI training, its future may be uncertain as the focus shifts to AI inferencing, which requires less intensive memory resources. As inferencing becomes more prevalent, companies may opt for more affordable and widely available memory solutions. Experts also see HBM following the same trajectory as other memory technologies, with continuous efforts to increase bandwidth and density. The next generation, HBM3E, is already in production, with HBM4 planned for release in 2026, promising even higher speeds. Ultimately, the adoption of HBM will depend on market demand, especially from hyperscalers. If AI continues to push the limits of GPU performance, HBM could remain a critical component. However, if businesses prioritize cost efficiency over peak performance, HBM’s growth may level off. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Amazon DynamoDB to Salesforce Data Cloud

Amazon DynamoDB to Salesforce Data Cloud

Ingesting Data from Amazon DynamoDB to Salesforce Data Cloud Salesforce Data Cloud serves as your organization’s digital command center, enabling real-time ingestion, unification, and activation of data from any source. By transforming scattered customer information into actionable insights, it empowers businesses to operate with unparalleled efficiency. Integrating Amazon DynamoDB with Salesforce Data Cloud exemplifies the platform’s capacity to unify and activate enterprise data seamlessly. Follow this step-by-step guide to ingest data from Amazon DynamoDB into Salesforce Data Cloud. Prerequisites Part 1: Amazon DynamoDB Setup 1. AWS Account Setup 2. Create a DynamoDB Table 3. Populate the Table with Data 4. Security Credentials Part 2: Salesforce Data Cloud Configuration 1. Creating the Data Connection 2. Configuring Data Streams Create a New Data Stream Configure the Data Model 3. Data Modeling and Mapping Custom Object Creation Conclusion After completing the setup: This integration underscores Salesforce Data Cloud’s role as a centralized hub, capable of harmonizing diverse data sources, ensuring real-time synchronization, and enabling actionable insights. By connecting Amazon DynamoDB, businesses can unlock the full potential of their data, driving better decision-making and customer experiences. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Life of a Salesforce Admin in the AI Era

Life of a Salesforce Admin in the AI Era

The life of Salesforce admins is rapidly evolving as artificial intelligence (AI) becomes integral to business operations. Let’s examine the Life of a Salesforce Admin in the AI Era. By 2025, the Salesforce admin’s role will expand beyond managing CRM systems to include leveraging AI tools to enhance efficiency, boost productivity, and maintain security. While this future offers exciting opportunities, it also comes with new responsibilities that require admins to adapt and learn. So, what will Salesforce admins need to succeed in this AI-driven landscape? The Salesforce Admin’s Role in 2025 In 2025, Salesforce admins will be at the forefront of digital transformation, helping organizations harness the full potential of the Salesforce ecosystem and AI-powered tools. These AI tools will automate processes, predict trends, and improve overall efficiency. Many professionals are already enrolling in Salesforce Administrator courses focused on AI and automation, equipping them with the essential skills to thrive in this new era. Key Responsibilities in Life of a Salesforce Admin in the AI Era 1. AI Integration and Optimization Admins will be responsible for integrating AI tools like Salesforce Einstein AI into workflows, ensuring they’re properly configured and tailored to the organization’s needs. Core tasks include: 2. Automating Processes with AI AI will revolutionize automation, making complex workflows more efficient. Admins will need to: 3. Data Management and Predictive Analytics Admins will leverage AI to manage data and generate predictive insights. Key responsibilities include: 4. Enhancing Security and Compliance AI-powered security tools will help admins proactively protect systems. Responsibilities include: 5. Supporting AI-Driven Customer Experiences Admins will deploy AI tools that enhance customer interactions. Their responsibilities include: 6. Continuous Learning and Upskilling As AI evolves, so too must Salesforce admins. Key learning areas include: 7. Collaboration with Cross-Functional Teams Admins will work closely with IT, marketing, and sales teams to deploy AI solutions organization-wide. Their collaborative efforts will include: Skills Required for Future Salesforce Admins 1. AI and Machine Learning Proficiency Admins will need to understand how AI models like Einstein AI function and how to deploy them. While not requiring full data science expertise, a solid grasp of AI concepts—such as predictive analytics and machine learning—will be essential. 2. Advanced Data Management and Analysis Managing large datasets and ensuring data accuracy will be critical as admins work with AI tools. Proficiency in data modeling, SQL, SOQL, and ETL processes will be vital for handling AI-powered data management. 3. Automation and Process Optimization AI-enhanced automation will become a key responsibility. Admins must master tools like Salesforce Flow and Einstein Automate to build intelligent workflows and ensure smooth process automation. 4. Security and Compliance Expertise With AI-driven security protocols, admins will need to stay updated on data privacy regulations and deploy tools that ensure compliance and prevent data breaches. 5. Collaboration and Leadership Admins will lead the implementation of AI tools across departments, requiring strong collaboration and leadership skills to align AI-driven solutions with business objectives. Advanced Certifications for AI-Era Admins To stay competitive, Salesforce admins will need to pursue advanced certifications. Key certifications include: Tectonic’s Thoughts The Salesforce admin role is transforming as AI becomes an essential part of the platform. By mastering AI tools, optimizing processes, ensuring security, and continuously upskilling, Salesforce admins can become pivotal players in driving digital transformation. The future is bright for those who embrace the AI-powered Salesforce landscape and position themselves at the forefront of innovation. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Data Labeling

Data Labeling

Data Labeling: Essential for Machine Learning and AI Data labeling is the process of identifying and tagging data samples, essential for training machine learning (ML) models. While it can be done manually, software often assists in automating the process. Data labeling is critical for helping machine learning models make accurate predictions and is widely used in fields like computer vision, natural language processing (NLP), and speech recognition. How Data Labeling Works The process begins with collecting raw data, such as images or text, which is then annotated with specific labels to provide context for ML models. These labels need to be precise, informative, and independent to ensure high-quality model training. For instance, in computer vision, data labeling can tag images of animals so that the model can learn common features and correctly identify animals in new, unlabeled data. Similarly, in autonomous vehicles, labeling helps the AI differentiate between pedestrians, cars, and other objects, ensuring safe navigation. Why Data Labeling is Important Data labeling is integral to supervised learning, a type of machine learning where models are trained on labeled data. Through labeled examples, the model learns the relationships between input data and the desired output, which improves its accuracy in real-world applications. For example, a machine learning algorithm trained on labeled emails can classify future emails as spam or not based on those labels. It’s also used in more advanced applications like self-driving cars, where the model needs to understand its surroundings by recognizing and labeling various objects like roads, signs, and obstacles. Applications of Data Labeling The Data Labeling Process Data labeling involves several key steps: Errors in labeling can negatively affect the model’s performance, so many organizations adopt a human-in-the-loop approach to involve people in quality control and improve the accuracy of labels. Data Labeling vs. Data Classification vs. Data Annotation Types of Data Labeling Benefits and Challenges Benefits: Challenges: Methods of Data Labeling Companies can label data through various methods: Each organization must choose a method that fits its needs, based on factors like data volume, staff expertise, and budget. The Growing Importance of Data Labeling As AI and ML become more pervasive, the need for high-quality data labeling increases. Data labeling not only helps train models but also provides opportunities for new jobs in the AI ecosystem. For instance, companies like Alibaba, Amazon, Facebook, Tesla, and Waymo all rely on data labeling for applications ranging from e-commerce recommendations to autonomous driving. Looking Ahead Data tools are becoming more sophisticated, reducing the need for manual work while ensuring higher data quality. As data privacy regulations tighten, businesses must also ensure that labeling practices comply with local, state, and federal laws. In conclusion, labeling is a crucial step in building effective machine learning models, driving innovation, and ensuring that AI systems perform accurately across a wide range of applications. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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dynamically populate forms with Salesforce data

Dynamically Populate Forms with Salesforce Data

Using query parameters and Salesforce merge fields, you can create personalized prefill links that automatically populate forms with user information from Salesforce. Adding Dynamic Prefill Links in Salesforce Emails Using Dynamic Prefill Links in Salesforce Console By following these steps, you can dynamically populate forms with Salesforce data, streamlining data entry and improving user experience. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Deploying Salesforce Einstein Copilot

Deploying Salesforce Einstein Copilot

Best Practices for Safely Deploying Salesforce Einstein Copilot When deploying Salesforce Einstein Copilot, following best practices ensures a secure, efficient, and effective integration of AI into your workflows. Here are the key steps to safely deploy Einstein Copilot: By adhering to these best practices, you can ensure a smooth, secure, and successful deployment of Salesforce Einstein Copilot, enhancing your team’s productivity while maintaining data integrity and security. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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RIG and RAG

RIG and RAG

Imagine you’re a financial analyst tasked with comparing the GDP of France and Italy over the last five years. You query a language model, asking: “What are the current GDP figures of France and Italy, and how have they changed over the last five years?” Using Retrieval-Augmented Generation (RAG), the model first retrieves relevant information from external sources, then generates this response: “France’s current GDP is approximately $2.9 trillion, while Italy’s is around $2.1 trillion. Over the past five years, France’s GDP has grown by an average of 1.5%, whereas Italy’s GDP has seen slower growth, averaging just 0.6%.” In this case, RAG improves the model’s accuracy by incorporating real-world data through a single retrieval step. While effective, this method can struggle with more complex queries that require multiple, dynamic pieces of real-time data. Enter Retrieval Interleaved Generation (RIG)! Now, you submit a more complex query: “What are the GDP growth rates of France and Italy in the past five years, and how do these compare to their employment rates during the same period?” With RIG, the model generates a partial response, drawing from its internal knowledge about GDP. However, it simultaneously retrieves relevant employment data in real time. For example: “France’s current GDP is $2.9 trillion, and Italy’s is $2.1 trillion. Over the past five years, France’s GDP has grown at an average rate of 1.5%, while Italy’s growth has been slower at 0.6%. Meanwhile, France’s employment rate increased by 2%, and Italy’s employment rate rose slightly by 0.5%.” Here’s what happened: RIG allowed the model to interleave data retrieval with response generation, ensuring the information is up-to-date and comprehensive. It fetched employment statistics while continuing to generate GDP figures, ensuring the final output was both accurate and complete for a multi-faceted query. What is Retrieval Interleaved Generation (RIG)? RIG is an advanced technique that integrates real-time data retrieval into the process of generating responses. Unlike RAG, which retrieves information once before generating the response, RIG continuously alternates between generating text and querying external data sources. This ensures each piece of the response is dynamically grounded in the most accurate, up-to-date information. How RIG Works: For example, when asked for GDP figures of two countries, RIG first retrieves one country’s data while generating an initial response and simultaneously fetches the second country’s data for a complete comparison. Why Use RIG? Real-World Applications of RIG RIG’s versatility makes it ideal for handling complex, real-time data across various sectors, such as: Challenges of RIG While promising, RIG faces a few challenges: As AI evolves, RIG is poised to become a foundational tool for complex, data-driven tasks, empowering industries with more accurate, real-time insights for decision-making. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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NYT Issues Cease-and-Desist Letter to Perplexity AI

NYT Issues Cease-and-Desist Letter to Perplexity AI

NYT Issues Cease-and-Desist Letter to Perplexity AI Over Alleged Unauthorized Content Use The New York Times (NYT) has issued a cease-and-desist letter to Perplexity AI, accusing the AI-powered search startup of using its content without permission. This move marks the second time the NYT has confronted a company for allegedly misappropriating its material. According to reports, the Times claims Perplexity is accessing and utilizing its content to generate summaries and other outputs, actions it argues infringe on copyright laws. The startup now has two weeks to respond to the accusations. A Growing Pattern of Tensions Perplexity AI is not the only publisher-facing scrutiny. In June, Forbes threatened legal action against the company, alleging “willful infringement” by using its text and images. In response, Perplexity launched the Perplexity Publishers’ Program, a revenue-sharing initiative that collaborates with publishers like Time, Fortune, and The Texas Tribune. Meanwhile, the NYT remains entangled in a separate lawsuit with OpenAI and its partner Microsoft over alleged misuse of its content. A Strategic Legal Approach The NYT’s decision to issue a cease-and-desist letter instead of pursuing an immediate lawsuit signals a calculated move. “Cease-and-desist approaches are less confrontational, less expensive, and faster,” said Sarah Kreps, a professor at Cornell University. This method also opens the door for negotiation, a pragmatic step given the uncharted legal terrain surrounding generative AI and copyright law. Michael Bennett, a responsible AI expert from Northeastern University, echoed this view, suggesting that the cease-and-desist approach positions the Times to protect its intellectual property while maintaining leverage in ongoing legal battles. If the NYT wins its case against OpenAI, Bennett added, it could compel companies like Perplexity to enter financial agreements for content use. However, if the case doesn’t favor the NYT, the publisher risks losing leverage. The letter also serves as a warning to other AI vendors, signaling the NYT’s determination to safeguard its intellectual property. Perplexity’s Defense: Facts vs. Expression Perplexity AI has countered the NYT’s claims by asserting that its methods adhere to copyright laws. “We aren’t scraping data for building foundation models but rather indexing web pages and surfacing factual content as citations,” the company stated. It emphasized that facts themselves cannot be copyrighted, drawing parallels to how search engines like Google operate. Kreps noted that Perplexity’s approach aligns closely with other AI platforms, which typically index pages to provide factual answers while citing sources. “If Perplexity is culpable, then the entire AI industry could be held accountable,” she said, contrasting Perplexity’s citation-based model with platforms like ChatGPT, which often lack transparency about data sources. The Crux of the Copyright Argument The NYT’s cease-and-desist letter centers on the distinction between facts and the creative expression of facts. While raw facts are not protected under copyright, the NYT claims that its specific interpretation and presentation of those facts are. Vincent Allen, an intellectual property attorney, explained that if Perplexity is scraping data and summarizing articles, it may involve making unauthorized copies of copyrighted content, strengthening the NYT’s claims. “This is a big deal for content providers,” Allen said, “as they want to ensure they’re compensated for their work.” Implications for the AI Industry The outcome of this dispute could set a precedent for how AI platforms handle content generated by publishers. If Perplexity’s practices are deemed infringing, it could reshape the operational models of similar AI vendors. At the heart of the debate is the balance between fostering innovation in AI and protecting intellectual property, a challenge that will likely shape the future of generative AI and its relationship with content creators. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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