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Python-Based Reasoning

Python-Based Reasoning

Introducing a Python-Based Reasoning Engine for Deterministic AI As the demand for deterministic systems grows reviving foundational ideas for the age of large language models (LLMs) is here. The Challenge One of the critical issues with modern AI systems is establishing constraints around how they validate and reason about incoming data. As we increasingly rely on stochastic LLMs to process unstructured data, enforcing rules and guardrails becomes vital for ensuring reliability and consistency. The Solution Thus a company has developed a Python-based reasoning and validation framework inspired by Pydantic, designed to empower developers and non-technical domain experts to create sophisticated rule engines. The system is: By transforming Standard Operating Procedures (SOPs) and business guardrails into enforceable code, this symbolic reasoning framework addresses the need for structured, interpretable, and reliable AI systems. Key Features System Architecture The framework includes five core components: Types of Engines Case Studies 1. Validation Engine: Mining Company Compliance A mining company needed to validate employee qualifications against region-specific requirements. The system was configured to check rules such as minimum age and required certifications for specific roles. Input Example:Employee data and validation rules were modeled as JSON: jsonCopy code{ “employees”: [ { “name”: “Sarah”, “age”: 25, “documents”: [{ “type”: “safe_handling_at_work” }] }, { “name”: “John”, “age”: 17, “documents”: [{ “type”: “heavy_lifting” }] } ], “rules”: [ { “type”: “min_age”, “parameters”: { “min_age”: 18 } } ] } Output:Violations, such as “Minimum age must be 18,” were flagged immediately, enabling quick remediation. 2. Reasoning Engine: Solving the River Crossing Puzzle To showcase its capabilities, we modeled the classic river crossing puzzle, where a farmer must transport a wolf, a goat, and a cabbage across a river without leaving incompatible items together. Steps Taken: Enhanced Scenario:Adding a new rule—“Wolf cannot be left with a chicken”—created an unsolvable scenario. By introducing a compensatory rule, “Farmer can carry two items at once,” the system adapted and solved the puzzle with fewer moves. Developer Insights The system supports rapid iteration and debugging. For example, adding rules is as simple as defining Python classes: pythonCopy codeclass GoatCabbageRule(Rule): def evaluate(self, state): return not (state.goat == state.cabbage and state.farmer != state.goat) def get_description(self): return “Goat cannot be left alone with cabbage” Real-World Impact This framework accelerates development by enabling non-technical stakeholders to contribute to rule creation through natural language, with developers approving and implementing these rules. This process reduces development time by up to 5x and adapts seamlessly to varied use cases, from logistics to compliance. 🔔🔔 Follow us on LinkedIn 🔔🔔 Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Salesforce Foundations

Salesforce Foundations

We are excited that Agentforce Service Agents are now live! Agentforce Service Agent is the autonomous conversational AI assistant to help your customers with their service and support needs. What does this mean for Foundations Customers?Salesforce Foundations is required for all customers in order to try or buy Agentforce. Additionally, customers who have Foundations can try Agentforce Agents for free with a limited number of credits to test a use case or deploy a proof of concept. Salesforce Foundations is not a product or add-on. It’s a multi-cloud feature set that will be added to Sales and Service Cloud — no integration needed, with no additional upfront cost for our customers. It includes foundational features from Sales, Service, Marketing, Commerce, and Data Cloud. Salesforce Foundations provides a 360-degree view of your customer relationships across sales, service, marketing, and commerce through integrated applications and unified data. It also boosts productivity with streamlined, visually friendly user interface improvements, that you can turn on or off per your requirements. If you’re a Salesforce Sales Cloud or Service Cloud customer, you’ve become accustomed to the power, convenience, and full-featured functionality of our trusted CRM. Adding the additional functionality and engagement capabilities of a new Salesforce Cloud is exciting, but it’s also a big change for your organization to consider when you’re not sure about the value it brings. So, what if you could use essential features in the most popular Salesforce Clouds and turn them on when you’re ready? Now you can with Salesforce Foundations. Salesforce Foundations is a new, no-cost addition to your existing CRM that equips you to expand your business reach. The suite gives Salesforce customers on Enterprise, Unlimited, and Einstein 1 editions the power of Data Cloud, and access to essential Salesforce sales, service, Agentforce, marketing, and commerce capabilities. This suite is built into your existing CRM, and provides new functionality to give you a more robust 360-degree view of your customers. This chart shows the Salesforce Foundations features you get with your current Sales Cloud or Service Cloud package. You get Sales for Salesforce Foundations You get Service for Salesforce Foundations You get Marketing for Salesforce Foundations You get Commerce for Salesforce Foundations You get Data Cloud for Salesforce Foundations You get Agentforce for Salesforce Foundations If you already have Sales Cloud * Yes Yes Yes Yes Yes If you already have Service Cloud Yes * Yes Yes Yes Yes If you already have Sales & Service Clouds * * Yes Yes Yes Yes *Your current Salesforce product. Benefits of Salesforce Foundations The features you get with Salesforce Foundations open doors to all sorts of new ways your teams can work more efficiently and engage with your customers on a more personal level. The benefits listed below are only a few of the ways Salesforce Foundations can help your business grow and thrive. Check out Discover Salesforce Foundations to see the full list of capabilities included with Salesforce Foundations. With Salesforce Foundations, your organization benefits from: Sales features that help you take care of your entire sales pipeline, from prospecting to closing. You can manage your leads, opportunities, accounts, and contacts in the preconfigured Sales Console. Service features that make it easy to provide proactive, personalized support to your customers through the preconfigured Service Console. Omni-channel case routing makes sure the most qualified agents work each case, Knowledge Management helps agents provide accurate and relevant help articles to customers, and macros help agents complete repetitive tasks with a single click. Agentforce brings the power of conversational AI to your business. Try out an intelligent, trusted, and customizable AI agent and help your users get more done with Salesforce. Agentforce’s autonomous apps use LLMs and context to assist customers and human agents. Marketing features that allow you to join data from disparate sources, better understand and analyze your customers, and choose how to connect with your audiences. You can create customized marketing campaigns powered by Salesforce Flows to send at the right time. Commerce features that help boost sales with a Direct to Customer (D2C) online storefront. You can define customer experiences like search, carts, and checkout. Pay Now lets you generate secure payment links for customers when opportunities close, so you get paid faster. Data Cloud functionality that creates unified profiles by aggregating data from all of your data sources into a single view so you can better understand your customers. Create customer segments to more accurately target campaigns, analyze your customers, and manage consent data. Data Cloud also powers features so you can send online store order confirmation emails and marketing messages. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Agentforce for Retail

Agentforce for Retail

Salesforce Introduces Agentforce for Retail and Retail Cloud with Modern POS Just ahead of the National Retail Federation (NRF) conference in New York, Salesforce has announced Agentforce for Retail and Retail Cloud with Modern POS, further expanding its AI-driven capabilities into the retail sector. This launch underscores Salesforce’s commitment to leveraging agentic AI to enhance productivity and streamline retail operations. Saks Fifth Avenue and SharkNinja: Early Adopters Retail giants like Saks Fifth Avenue and SharkNinja are among the first to test Agentforce for Retail, showcasing its potential to redefine customer engagement and operational efficiency in the industry. Agentforce for Retail Agentforce for Retail equips businesses with a library of pre-built AI agent skills tailored specifically for retail use cases, delivering what Salesforce calls “digital labor.” These skills are designed to simplify routine tasks, freeing up human employees to focus on higher-value activities. New Pre-Built Skills These tools aim to help retailers deploy AI agents efficiently, improving customer satisfaction and operational scalability. Retail Cloud with Modern POS Retail Cloud with Modern POS consolidates online and offline inventory data into a single, unified platform, empowering retailers with modern tools for seamless customer experiences. Key Features Retail Cloud integrates seamlessly with Commerce Cloud, Service Cloud, and Order Management, ensuring a cohesive ecosystem for retailers. Why This Matters This dual announcement highlights Salesforce’s strategy to embed Agentforce as a foundational capability across its multi-cloud architecture, while also tailoring solutions for specific industries like retail. “Together, AI-fueled digital labor and a modern POS can unlock a new scale of operational capacity for retailers,” said Nitin Mangtani, Salesforce SVP and GM of Retail, in a press release. With Agentforce for Retail, Salesforce empowers brands to embrace AI-driven automation while modernizing their point-of-sale systems, enabling a seamless blend of personalized customer engagement and operational excellence. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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AI Adoption Rates

AI Adoption in the Workplace

AI Adoption in the Workplace Stirs Fear and Guilt Among Employees As artificial intelligence tools make their way into workplaces, they’re bringing along complex human emotions like fear and guilt, according to new research. For many employees, using AI feels like a double-edged sword—helpful but potentially stigmatizing. A survey conducted by Slack’s Workforce Lab in partnership with Qualtrics revealed that some employees worry their use of AI might be perceived as laziness or an inability to handle their responsibilities. This anxiety is compounded by a fear that relying on AI could make them appear less competent to managers or peers. “There is this fear of being seen as lazy,” said Christina Janzer, Senior Vice President of Research and Analytics at Slack, during a press briefing. “I wasn’t expecting guilt to emerge as such a strong theme.” Workplace Hesitation Slows AI AdoptionThe Slack survey of over 17,000 desk workers worldwide highlighted that workplace adoption of AI remains sluggish, largely due to employees’ discomfort and the lack of clear encouragement from leadership. Janzer emphasized the need for supportive management: “If you feel trusted by your manager, you’re much more likely to use AI. People need to feel encouraged and supported to embrace these tools.” Findings from the National Bureau of Economic Research (NBER) align with this sentiment. In a study involving 5,000 participants, researchers found that while AI adoption is growing rapidly—28% of workers have adopted generative AI within two years—only 27% of employers actively encourage its use. Among those who feel supported, 83% reported using AI, compared to just 7% of those without encouragement. The Emotional Impact of AI on the WorkforceUnlike earlier technological advancements, AI brings unique emotional challenges, reshaping workplace interactions. “We trust the machine more than we trust the person to do the thing,” noted Helen Poitevin, a Gartner analyst, at the recent Gartner ReimagineHR conference. AI’s presence has also given rise to new tools aimed at easing workplace tension. For instance, AI feedback coaches now help employees prepare for sensitive conversations, simulate responses, and improve communication skills. Poitevin described these tools as “AI pocket advisers,” providing real-time guidance for daily tasks. However, she cautioned that over-reliance on AI could undermine human connection. “You can lose the human connection by always relying on a bot,” she warned. A Rapid but Uneven Adoption CurveDespite the emotional and social hurdles, AI adoption in the workplace is accelerating at a pace comparable to personal computers in the 1980s. While PCs had a 25% adoption rate in workplaces after three years, generative AI reached 28% in just two years, according to the NBER study. Still, the path to widespread adoption requires more than just availability—it needs clear communication, encouragement, and reassurance from leaders. Without these factors, the emotional hesitations surrounding AI may continue to slow its potential impact on productivity and innovation. In a rapidly changing workforce, the message is clear: trust and guidance are critical for AI adoption to succeed. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Agentforce Redefines Generative AI

Agentforce Redefines Generative AI

Agentforce: Redefining Generative AI in Salesforce Many Dreamforce attendees who expected to hear about Einstein Copilot were surprised when Salesforce introduced Agentforce just a week before the conference. While it might seem like a rebranding of Copilot, Agentforce marks a significant evolution by enabling more autonomous agents that go beyond summarizing or generating content to perform specific actions. Here’s a breakdown of the transition and what it means for Salesforce users: Key Vocabulary Updates How Agentforce Works Agents take user input, known as an “utterance,” and translate it into actionable steps based on predefined configurations. This allows the system to enhance performance over time while delivering responses tailored to user needs. Understanding Agentforce 1. Topics: Organizing Agent Capabilities Agentforce introduces “Topics,” a new layer of organization that categorizes actions by business function. When a user provides an utterance, the agent identifies the relevant topic first, then determines the best actions to address it. 2. Actions: What Agents Can Do Actions remain largely unchanged from Einstein Copilot. These are tasks agents perform to execute plans. 3. Prompts: The Key to Better Results LLMs rely on prompts to generate outputs, and crafting effective prompts is essential for reducing irrelevant responses and optimizing agent behavior. How Generative AI Enhances Salesforce Agentforce unlocks several benefits across productivity, personalization, standardization, and efficiency: Implementing Agentforce: Tips for Success Getting Started Start by using standard Agent actions. These out-of-the-box tools, such as opportunity summarization or close plan creation, provide a strong foundation. You can make minor adjustments to optimize their performance before diving into more complex custom actions. Testing and Iteration Testing AI agents is different from traditional workflows. Agents must handle various phrasing of the same user request (utterances) while maintaining consistency in responses. The Future of Salesforce with Agentforce As you gain expertise in planning, developing, testing, and deploying Agentforce actions, you’ll unlock new possibilities for transforming your Salesforce experience. With generative AI tools like Agentforce, Salesforce evolves from a traditional point-and-click interface into an intelligent, agent-driven platform with streamlined, conversational workflows. This isn’t just an upgrade — it’s the foundation for reimagining how businesses interact with their CRM in an AI-assisted world. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Benefits of Linking CloudSign with Salesforce

Benefits of Linking CloudSign with Salesforce

CloudSign provides seamless integration with Salesforce, enabling businesses to streamline their contract and application management processes. Here are the tailored solutions offered by CloudSign to meet different needs: Benefits of Linking CloudSign with Salesforce 1. Automate Sales Processes with CloudSign Sales Automation For businesses managing customer information in Salesforce and looking to create, send, and manage application forms efficiently, CloudSign Sales Automation is the ideal solution. 2. Manage Contracts with CloudSign for Salesforce If your business creates forms externally but needs a streamlined way to manage contracts and customer data in Salesforce, CloudSign for Salesforce is recommended. 3. Face-to-Face Contract Management with CloudSign NOW For businesses that handle in-person contracts or customer data collection, CloudSign NOW offers a convenient solution. Request More Information To explore the right CloudSign solution for your business, request documentation on CloudSign for Salesforce or other offerings today. By integrating CloudSign with Salesforce, you can automate workflows, reduce processing times, and manage customer information more effectively. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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salesforce agentforce rapid deployment

Agentforce: Your Partner in Seamless Customer Experiences

Building Deeper Customer Relationships with Agentforce In today’s competitive landscape, building meaningful relationships with customers is no longer optional—it’s essential. Customers expect brands to know them, anticipate their needs, and deliver seamless, personalized experiences across every interaction. While data and AI have the potential to help marketers achieve these goals, many organizations struggle to realize their full potential. In fact, only 32% of marketers report being completely satisfied with how they use customer data to create relevant experiences, according to our State of Marketing report. So, how can marketers close this gap? Meet Agentforce—a proactive, autonomous application designed to provide specialized, always-on support for employees and customers alike. With Agentforce, marketers can strengthen relationships through personalized conversations, proactive engagement, and seamless customer experiences. 1. Automate Personalized, Two-Way Conversations on WhatsApp Interacting one-on-one with every customer responding to a promotional campaign on WhatsApp has historically been a challenge. Limited chatbot capabilities or a complete lack of response options often resulted in missed opportunities. Agentforce changes the game by introducing a customer-facing AI agent that acts as a personal concierge directly within WhatsApp. Imagine a customer receiving an exclusive offer for a product they’ve shown interest in. They reply with a question, and the agent instantly provides tailored product recommendations, current promotions, or details about complementary products. If the customer decides to make a purchase, the agent guides them through the entire checkout process—from completing the transaction to sending real-time order updates. For more complex needs, the agent seamlessly transfers the conversation to a human service representative, ensuring continuity. Why it matters: This approach not only increases conversions but also builds customer satisfaction and loyalty through timely, relevant responses. By reducing the workload on support teams, Agentforce delivers a consistent brand experience that feels personal and effortless. 2. Create Personalized Agendas for Event Attendees Events are powerful tools for fostering customer connections and delivering value. However, ensuring attendees find the most relevant sessions and resources can be daunting. Self-guided experiences often result in missed opportunities or abandoned registrations. Agentforce for Marketing solves this by providing personalized, 1:1 assistance to every visitor on your event website. The agent recommends sessions based on visitor interests and helps attendees create personalized agendas. Leveraging past attendance and engagement data, Agentforce curates agendas tailored to each attendee’s priorities, from keynote presentations to breakout sessions. For repeat attendees, it suggests new content based on their history, completing the registration process with their customized agenda. Why it matters: Personalized agendas enhance the event experience, leading to higher satisfaction and loyalty. By making the registration journey seamless, Agentforce reduces bounce rates and builds long-term engagement with your events. 3. Capture and Qualify Leads Effortlessly on Your Website Visitors often abandon self-guided website experiences before converting into leads. With Agentforce, you can proactively engage them by providing tailored product recommendations, exclusive content offers, and opportunities to share contact information. Depending on visitor behavior, the agent might suggest gated assets like case studies or demo videos—or even register them for an event or webinar. For highly engaged prospects, the agent can schedule follow-up meetings with sales reps, ensuring visitors receive immediate value without friction. Why it matters: Automated lead capture accelerates qualification and increases conversions. By guiding visitors to the right solutions and reducing friction, Agentforce nurtures leads naturally, creating higher-quality opportunities and loyal customers. 4. Improve Customer Journeys with Intelligent Reprioritization Balancing customer engagement with respect for their communication preferences is critical. Before customers hit their communication limit, Agentforce can dynamically reprioritize their journey based on both their interests and your business goals. For example, if a customer is close to their communication cap, the agent can prioritize sending a VIP event invitation or product announcement over less relevant messages. This ensures high-value content is delivered at the right time, without overwhelming the customer. Why it matters: Intelligent reprioritization improves conversion rates, reduces unsubscribe rates, and strengthens customer relationships. By ensuring every interaction is timely and relevant, Agentforce helps keep customers engaged without feeling inundated. 5. Reduce Churn with Proactive, Personalized Promotions Retaining customers is just as important as acquiring new ones. Agentforce can identify at-risk customers using churn indicators—such as low engagement or declining purchase frequency—and automatically send tailored promotions. For instance, if a customer’s churn score nears a threshold, the agent can proactively offer a loyalty discount or renewal incentive. It can guide the customer through the redemption process, rekindling their interest before they decide to leave. Why it matters: Proactive retention strategies powered by AI increase customer lifetime value, reduce churn, and foster loyalty. With minimal effort, Agentforce ensures that marketers stay connected to customers who might otherwise disengage. Agentforce: Your Partner in Seamless Customer Experiences More than just an automation tool, Agentforce is an essential partner for delivering the personalized experiences your customers expect. By implementing these use cases, marketers can: Ready to take your marketing strategy to the next level? With Agentforce, meaningful customer relationships are within reach. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Agentic AI is Here

On Premise Gen AI

In 2025, enterprises transitioning generative AI (GenAI) into production after years of experimentation are increasingly considering on-premises deployment as a cost-effective alternative to the cloud. Since OpenAI ignited the AI revolution in late 2022, organizations have tested large language models powering GenAI services on platforms like AWS, Microsoft Azure, and Google Cloud. These experiments demonstrated GenAI’s potential to enhance business operations while exposing the substantial costs of cloud usage. To avoid difficult conversations with CFOs about escalating cloud expenses, CIOs are exploring on-premises AI as a financially viable solution. Advances in software from startups and packaged infrastructure from vendors such as HPE and Dell are making private data centers an attractive option for managing costs. A survey conducted by Menlo Ventures in late 2024 found that 47% of U.S. enterprises with at least 50 employees were developing GenAI solutions in-house. Similarly, Informa TechTarget’s Enterprise Strategy Group reported a rise in enterprises considering on-premises and public cloud equally for new applications—from 37% in 2024 to 45% in 2025. This shift is reflected in hardware sales. HPE reported a 16% revenue increase in AI systems, reaching $1.5 billion in Q4 2024. During the same period, Dell recorded a record .6 billion in AI server orders, with its sales pipeline expanding by over 50% across various customer segments. “Customers are seeking diverse AI-capable server solutions,” noted David Schmidt, senior director of Dell’s PowerEdge server line. While heavily regulated industries have traditionally relied on on-premises systems to ensure data privacy and security, broader adoption is now driven by the need for cost control. Fortune 2000 companies are leading this trend, opting for private infrastructure over the cloud due to more predictable expenses. “It’s not unusual to see cloud bills exceeding 0,000 or even million per month,” said John Annand, an analyst at Info-Tech Research Group. Global manufacturing giant Jabil primarily uses AWS for GenAI development but emphasizes ongoing cost management. “Does moving to the cloud provide a cost advantage? Sometimes it doesn’t,” said CIO May Yap. Jabil employs a continuous cloud financial optimization process to maximize efficiency. On-Premises AI: Technology and Trends Enterprises now have alternatives to cloud infrastructure, including as-a-service solutions like Dell APEX and HPE GreenLake, which offer flexible pay-per-use pricing for AI servers, storage, and networking tailored for private data centers or colocation facilities. “The high cost of cloud drives organizations to seek more predictable expenses,” said Tiffany Osias, vice president of global colocation services at Equinix. Walmart exemplifies in-house AI development, creating tools like a document summarization app for its benefits help desk and an AI assistant for corporate employees. Startups are also enabling enterprises to build AI applications with turnkey solutions. “About 80% of GenAI requirements can now be addressed with push-button solutions from startups,” said Tim Tully, partner at Menlo Ventures. Companies like Ragie (RAG-as-a-service) and Lamatic.ai (GenAI platform-as-a-service) are driving this innovation. Others, like Squid AI, integrate custom AI agents with existing enterprise infrastructure. Open-source frameworks like LangChain further empower on-premises development, offering tools for creating chatbots, virtual assistants, and intelligent search systems. Its extension, LangGraph, adds functionality for building multi-agent workflows. As enterprises develop AI applications internally, consulting services will play a pivotal role. “Companies offering guidance on effective AI tool usage and aligning them with business outcomes will thrive,” Annand said. This evolution in AI deployment highlights the growing importance of balancing technological innovation with financial sustainability. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Statement Accuracy Prediction based on Language Model Activations

Statement Accuracy Prediction based on Language Model Activations

When users first began interacting with ChatGPT, they noticed an intriguing behavior: the model would often reverse its stance when told it was wrong. This raised concerns about the reliability of its outputs. How can users trust a system that appears to contradict itself? Recent research has revealed that large language models (LLMs) not only generate inaccurate information (often referred to as “hallucinations”) but are also aware of their inaccuracies. Despite this awareness, these models proceed to present their responses confidently. Unveiling LLM Awareness of Hallucinations Researchers discovered this phenomenon by analyzing the internal mechanisms of LLMs. Whenever an LLM generates a response, it transforms the input query into a numerical representation and performs a series of computations before producing the output. At intermediate stages, these numerical representations are called “activations.” These activations contain significantly more information than what is reflected in the final output. By scrutinizing these activations, researchers can identify whether the LLM “knows” its response is inaccurate. A technique called SAPLMA (Statement Accuracy Prediction based on Language Model Activations) has been developed to explore this capability. SAPLMA examines the internal activations of LLMs to predict whether their outputs are truthful or not. Why Do Hallucinations Occur? LLMs function as next-word prediction models. Each word is selected based on its likelihood given the preceding words. For example, starting with “I ate,” the model might predict the next words as follows: The issue arises when earlier predictions constrain subsequent outputs. Once the model commits to a word, it cannot go back to revise its earlier choice. For instance: In another case: This mechanism reveals how the constraints of next-word prediction can lead to hallucinations, even when the model “knows” it is generating an incorrect response. Detecting Inaccuracies with SAPLMA To investigate whether an LLM recognizes its own inaccuracies, researchers developed the SAPLMA method. Here’s how it works: The classifier itself is a simple neural network with three dense layers, culminating in a binary output that predicts the truthfulness of the statement. Results and Insights The SAPLMA method achieved an accuracy of 60–80%, depending on the topic. While this is a promising result, it is not perfect and has notable limitations. For example: However, if LLMs can learn to detect inaccuracies during the generation process, they could potentially refine their outputs in real time, reducing hallucinations and improving reliability. The Future of Error Mitigation in LLMs The SAPLMA method represents a step forward in understanding and mitigating LLM errors. Accurate classification of inaccuracies could pave the way for models that can self-correct and produce more reliable outputs. While the current limitations are significant, ongoing research into these methods could lead to substantial improvements in LLM performance. By combining techniques like SAPLMA with advancements in LLM architecture, researchers aim to build models that are not only aware of their errors but capable of addressing them dynamically, enhancing both the accuracy and trustworthiness of AI systems. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Marketing Cloud Admins

Salesforce Marketing Cloud (SFMC) Connector

The Salesforce Marketing Cloud (SFMC) is a robust digital marketing platform designed to empower marketers with tools for automating campaigns across multiple channels. By integrating assets with SFMC, organizations can streamline workflows, accelerate campaign launches, and ensure consistent brand messaging. This integration eliminates process inefficiencies, enabling marketers to deliver personalized, engaging content quickly across diverse channels—keeping pace with the increasing demand for dynamic marketing strategies. Preparation Before Integration To ensure a smooth setup, verify the following: Installing and Setting Up the SFMC Connector Once installed, this connector allows seamless access to assets directly within SFMC, helping marketers drive efficiency and deliver impactful campaigns. 🔔🔔 Follow us on LinkedIn 🔔🔔 Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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AI evolves with tools like Agentforce and Atlas

Agentforce Powered Marketing

Maximize Team Productivity and Customer Engagement with Agentforce and AI-Powered Marketing Tools Transform your marketing operations with Agentforce, an advanced AI-powered suite seamlessly integrated into your platform. From building end-to-end campaigns to personalizing touchpoints in real time, Agentforce empowers your team to optimize performance with actionable AI insights. Here’s how: Revolutionize Campaign Management with Agentforce Agent-Driven Campaign Briefs Streamline campaign creation with Agentforce, which uses structured and unstructured data from Data Cloud to create tailored campaign briefs. Define your target segments and key messages effortlessly with the support of AI. AI-Powered Content Creation Leverage Agentforce to generate on-brand content at scale, including email subject lines, body copy, and SMS messages. Every piece of content aligns with your brand guidelines and campaign goals, ensuring consistency and relevance across audiences. Unified SMS Conversations Turn static promotions into dynamic, two-way conversations with Agentforce Unified SMS. Automatically connect customers to AI agents for tasks like appointment scheduling and offer redemption, delivering seamless customer experiences. Supercharge Insights and Actions with Data Cloud Agent-Driven AI Segmentation Create target audience segments in minutes using natural language prompts. With Agentforce and Data Cloud working in harmony, agents translate prompts into precise segment attributes—no technical expertise or SQL required. Integrate or Build Custom AI Models Develop predictive AI models with clicks, not code, or bring in existing models via direct integrations with tools like Amazon SageMaker, Google Vertex AI, or Databricks. Use these models to generate actionable predictions, such as purchase propensity or churn likelihood. Secure, Harmonized Data Foundation Keep your data safe on the Einstein Trust Layer while enabling agents to analyze harmonized, structured, and unstructured data in Data Cloud. This ensures informed decision-making without compromising security. Automate Intelligent Journeys with Marketing Cloud Engagement Journey Optimization Automate personalized campaign variations with predictive AI. Optimize engagement by tailoring content, timing, channels, and frequency dynamically across customer journeys. Generative AI for Content Creation Solve the content bottleneck with generative AI tools that instantly create on-brand copy and visuals grounded in first-party data, campaign insights, and brand guidelines—all while safeguarding trust. Real-Time Messaging Insights Stay proactive with Einstein Messaging Insights, which flags engagement anomalies like sudden drops in click-through rates. These real-time insights enable quick resolutions, preventing performance surprises. Unified WhatsApp Conversations Transform WhatsApp into a dynamic two-way engagement channel. Use a single WhatsApp number to connect marketing and service teams while enabling AI-driven self-service actions like appointment booking and offer redemptions. Scale Lead Generation and Account-Based Marketing Agent-Driven Campaign Creation Accelerate campaign planning with Agentforce, which handles everything from briefs to audience segmentation, content, and journey creation. Ground campaigns in real-time customer data for accurate targeting, all with marketer oversight for approvals. AI Lead and Account Scoring Boost alignment between marketing and sales with Einstein AI Scoring, which identifies top leads and prospects automatically. Improve ABM strategies with automated account rankings based on historical and behavioral data, driving higher conversions. Full-Funnel Attribution Gain end-to-end visibility with AI-powered multi-touch attribution. Use models like Einstein Attribution to measure the impact of each channel, event, or team activity on your pipeline, boosting ROI and campaign efficiency. Personalization on Auto-Pilot with AI Objective-Based AI Recommendations Set business objectives and let AI optimize product and content recommendations to achieve those goals. AI-Automated Offers Combine real-time customer behavior data with AI-driven insights to personalize offers across touchpoints. This results in higher satisfaction and conversion rates tailored to each individual customer. Real-Time Affinity Profiling Use AI to uncover customer affinities, preferences, and intent in real time. Deliver hyper-personalized messaging and offers across your website, app, and other channels for maximum engagement. Optimize Spend, Planning, and Performance with Marketing Cloud Intelligence AI-Powered Data Integration Say goodbye to spreadsheets and manual data maintenance. Automate data unification, KPI standardization, and cross-channel analytics with AI-powered connectors, saving time and boosting campaign effectiveness. AI Campaign Performance Insights Get interactive visualizations and AI-generated insights to adjust campaign spend and offers mid-flight. Use these insights to optimize ROI and maximize in-the-moment opportunities. Predictive Budgeting and Planning Allocate budgets more effectively with predictive AI. Real-time alerts help prevent overages or underspending, ensuring your marketing dollars are used efficiently for maximum return. With Agentforce and AI marketing tools, your team can focus on what matters most—building stronger customer relationships and driving measurable results. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Payload and REDA One Launch REDA Pay Embedded Payment Solution Payload has unveiled REDA Pay, an embedded payment solution tailored for Salesforce users. This new offering stems from a strategic partnership between Payload and REDA One, aiming to streamline and enhance payment processes for businesses. “REDA One needed a payment solution that could be deployed quickly, efficiently, and effectively to expand their platform’s capabilities,” said Zach Jacob, Vice President of Partnerships at Payload. “Payload’s robust APIs proved to be the perfect match, seamlessly integrating with REDA One’s existing infrastructure." Jacob emphasized the ease and speed of implementation, noting, “In no time, REDA One was able to activate REDA Pay, demonstrating the simplicity and adaptability of our payment tools. This collaboration underscores Payload’s commitment to delivering powerful, straightforward solutions that enable SaaS platforms like REDA One to provide cutting-edge payment experiences without unnecessary complexity.” The Growing Role of Embedded Payments Highlighting the importance of embedded payments, Jacob stated, “In today’s digital era, embedded payments are not just a feature—they are an essential element of an exceptional user experience.” With REDA Pay, Salesforce users can now process payments seamlessly within their workflows, reducing friction and enhancing efficiency. Jacob outlined three core advantages of REDA Pay: Intuitive Experience: “Users can send and receive payments directly within the platform, boosting productivity and convenience.” Security: “Built to the highest industry standards, our solutions protect every transaction with advanced security measures.” Scalability and Flexibility: “As REDA One’s customers grow, REDA Pay will evolve to meet their changing requirements.” Elevating SaaS Platforms Jacob also highlighted the broader impact of this launch for SaaS providers: “REDA Pay exemplifies how effortlessly SaaS platforms can elevate their offerings by integrating embedded payment solutions. Payload’s APIs are designed for seamless integration, enabling platforms to quickly add enhanced payment capabilities for their users. This not only improves the user experience but also unlocks new opportunities for growth and revenue.” With REDA Pay, Payload and REDA One have set a new standard for embedded payment solutions in Salesforce, driving innovation and efficiency for businesses in the digital age.

Payload and REDA

Payload and REDA One Launch REDA Pay Embedded Payment Solution Payload has unveiled REDA Pay, an embedded payment solution tailored for Salesforce users. This new offering stems from a strategic partnership between Payload and REDA One, aiming to streamline and enhance payment processes for businesses. “REDA One needed a payment solution that could be deployed quickly, efficiently, and effectively to expand their platform’s capabilities,” said Zach Jacob, Vice President of Partnerships at Payload. “Payload’s robust APIs proved to be the perfect match, seamlessly integrating with REDA One’s existing infrastructure.” Jacob emphasized the ease and speed of implementation, noting, “In no time, REDA One was able to activate REDA Pay, demonstrating the simplicity and adaptability of our payment tools. This collaboration underscores Payload’s commitment to delivering powerful, straightforward solutions that enable SaaS platforms like REDA One to provide cutting-edge payment experiences without unnecessary complexity.” The Growing Role of Embedded Payments Highlighting the importance of embedded payments, Jacob stated, “In today’s digital era, embedded payments are not just a feature—they are an essential element of an exceptional user experience.” With REDA Pay, Salesforce users can now process payments seamlessly within their workflows, reducing friction and enhancing efficiency. Jacob outlined three core advantages of REDA Pay: Elevating SaaS Platforms Jacob also highlighted the broader impact of this launch for SaaS providers:“REDA Pay exemplifies how effortlessly SaaS platforms can elevate their offerings by integrating embedded payment solutions. Payload’s APIs are designed for seamless integration, enabling platforms to quickly add enhanced payment capabilities for their users. This not only improves the user experience but also unlocks new opportunities for growth and revenue.” With REDA Pay, Payload and REDA One have set a new standard for embedded payment solutions in Salesforce, driving innovation and efficiency for businesses in the digital age. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Amazon Q Business

Amazon Q Business

Amazon Q Business: Revolutionizing Enterprise Productivity with Generative AI and Plugins Amazon Q Business is a generative AI-powered assistant that empowers employees by solving problems, generating content, and offering actionable insights from across enterprise data sources. In addition to its robust search capabilities across indexed third-party services, Amazon Q Business enables real-time access to dynamic data like stock prices, vacation balances, and location tracking through its plugins. These plugins also allow employees to perform direct actions—such as prioritizing service tickets—within enterprise applications, all through a single interface. This eliminates the need to toggle between systems, saving valuable time and increasing productivity. This insight delves into how Amazon Q Business plugins seamlessly integrate with enterprise applications through built-in and custom configurations. We’ll explore: Simplifying Enterprise Tasks with Plugins Amazon Q Business enables users to access non-indexed data—such as calendar availability, stock prices, or PTO balances—and execute actions like booking a meeting or submitting PTO using services like Jira, ServiceNow, Salesforce, Fidelity, Vanguard, ADP, Workday, and Google Calendar. This unified approach streamlines workflows and minimizes reliance on multiple apps for task completion. Solution Overview Amazon Q Business connects to over 50 enterprise applications using connectors and plugins: Plugins are categorized into two types: Built-in Plugins Amazon Q Business supports more than 50 actions across applications: Category Application Sample Actions Ticketing ServiceNow Create, update, delete tickets Zendesk Suite Search, create, update tickets Project Management Jira Cloud Read, create, update, delete issues Smartsheet Search and manage sheets and reports CRM Salesforce Manage accounts, opportunities, and cases Communication Microsoft Teams Send private or channel messages Productivity Google Calendar Find events, list calendars Salesforce Plugin Example The Salesforce plugin allows users to: Configuration Steps: Custom Plugins For scenarios not covered by built-in plugins, custom plugins enable seamless integration with proprietary systems. For example: HR Time Off Plugin Example This plugin allows employees to: Setup Steps: End-to-End Use Cases 1. Salesforce Integration Sam, a Customer Success Manager, retrieves high-value opportunities using the Salesforce plugin. She creates a new case directly from the Amazon Q interface, enhancing efficiency by reducing application switching. 2. ServiceNow Ticket Management Sam uses Amazon Q Business to resolve a laptop email sync issue. After referencing indexed IT documentation, she creates a ServiceNow ticket and escalates it directly through the plugin interface. 3. HR System Integration Sam checks her PTO balance and submits a vacation request using the HR Time Off custom plugin, ensuring seamless task completion without switching to another app. Impact on Workflow Efficiency Amazon Q Business plugins simplify workflows by: Conclusion Amazon Q Business plugins represent a transformative step in automating enterprise workflows and enhancing employee productivity. From preconfigured integrations to custom-built solutions, these plugins provide unparalleled flexibility to adapt to diverse business needs. How can Amazon Q Business transform workflows in your organization? Whether through built-in integrations or custom solutions, explore the power of Amazon Q Business plugins to unlock new levels of efficiency. Share your feedback and use cases to inspire innovation across enterprises! Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Salesforce and AWS-Agentic Enterprise

Salesforce and AWS: Driving the Future of the Agentic Enterprise As AI-powered agents redefine the way businesses operate, strategic partnerships are playing a pivotal role in harnessing the power of data and artificial intelligence. Salesforce and AWS, two industry leaders, have taken significant steps toward building a smarter, agentic enterprise through their expanded collaboration. One year into this strategic partnership, their joint efforts are delivering transformative AI and data solutions, helping customers like Buyers Edge Platform unlock new efficiencies and capabilities. A Partnership Fueling Agentic AI Salesforce and AWS are aligning their AI and data initiatives to pave the way for advanced agentic systems—autonomous AI agents designed to enhance business operations and customer experiences. Among their notable achievements over the past year are: These innovations are creating an ecosystem that supports the delivery of agentic AI, enabling businesses to streamline operations and tap into new value from their data. “By integrating data and AI capabilities across our platforms, Salesforce and AWS are building a strong foundation for the future of agentic systems,” said Brian Landsman, EVP of Global Business Development and Technology Partnerships at Salesforce. “With a majority of large companies planning to implement agents by 2027, organizations need trusted partners to help them achieve their vision of a smarter enterprise.” Making AI More Accessible Salesforce is simplifying access to AI technology through the AWS Marketplace, offering customers an integrated solution that includes Agentforce—the agentic layer of the Salesforce platform. Agentforce enables businesses to deploy autonomous AI agents across various operations, streamlining workflows and delivering measurable results. Available in 23 countries, Salesforce’s presence on AWS Marketplace offers customers key advantages, including: By removing barriers to adoption, Salesforce and AWS empower companies to focus on leveraging technology for growth rather than navigating complex procurement systems. A New Era of Enterprise Efficiency As businesses increasingly rely on data and AI to remain competitive, the Salesforce-AWS partnership is setting the stage for enterprises to achieve more with agentic systems. These systems allow companies to execute complex tasks with unprecedented efficiency, maximizing ROI on technology investments. “Our partnership with Salesforce empowers mutual customers to realize the full potential of their data and AI investments,” said Chris Grusz, Managing Director of Technology Partnerships at AWS. “Together, we’re delivering immediate, actionable insights with agentic AI, enabling organizations to automate strategically and unlock more value across their operations.” Looking Ahead By seamlessly integrating data and AI capabilities, Salesforce and AWS are not just building technology solutions—they’re reshaping how enterprises operate and thrive in the digital age. As agentic AI becomes an essential part of business strategy, this partnership provides a blueprint for leveraging technology to drive smarter, more agile, and more effective enterprises. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Salesforce Data Cloud

Getting Started with Data Cloud

Before diving into Data Cloud, ensure your team is prepared by reviewing key considerations, navigation, and licensing details. Prepare for Data Cloud Key Readiness Steps: ✅ Understand guidelines and limitations that may impact billing.✅ Review brand management and organizational structure within Data Cloud.✅ Define a data strategy by exploring data model concepts.✅ Analyze existing data and sources to determine ingestion needs.✅ Plan for unified customer profiles to drive insights.✅ Identify users and their permissions for effective access control.✅ Establish goals and outline how your team will leverage data. 📄 Download the Interactive Data Cloud Checklist & Considerations PDF Navigating Data Cloud Once Data Cloud is enabled, access it through the App Launcher. Key Navigation Features: 📌 Data Ingestion & Modeling – Manage data sources through: 📌 Data Exploration & Analysis – View and interact with data using: 📌 Identity Resolution – Define match and reconciliation rules via the: 📌 Insights & Segmentation – Analyze and act on data with: 📌 Setup & Administration – Configure settings through the: Understanding Data Cloud Licensing & Usage Standard Editions & Add-On Licenses 🔹 Data Cloud is included in various Salesforce editions, with additional features available through add-on licenses.🔹 Your Data Cloud license determines available features—some require separate purchases. Data Cloud Guidelines & Limits 💡 Best Practices: Follow recommended guidelines to optimize performance and adoption.🚧 Feature Limits: Some features have usage thresholds affecting performance or billing.⚙ Scalability: Many limits are adjustable—work with your account executive to customize solutions. Understanding Data Cloud Billing 💳 Billable Usage Types – Certain features impact Data Services Credit consumption.📊 Monitoring Usage – Track usage in your org’s Digital Wallet.📑 Billing Documentation – Review feature & usage documentation before activation.💬 Consult Your AE – Understand cost implications by discussing with your Salesforce Account Executive. Data Cloud & Einstein AI 🤖 Einstein AI is built on data – Review which Einstein features use Data Cloud to optimize performance. Stay Updated on Data Cloud 📢 Feature Releases: Data Cloud updates twice monthly. View the latest updates.📜 Licensing & Access Changes: Stay informed about changes in feature availability, billing, and permissions. Ready to unlock the power of Data Cloud? Start your journey today! Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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