Salesforce Slack and AI

Salesforce, the customer relationship management software giant, has announced the availability of Slack AI to all paid Slack customers with expanded language support.

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Slack AI utilizes a company’s conversational data to assist end users and employees in quickly grasping processes and communications. It generates summaries and introduces new search capabilities based on the client company’s conversations.

Slack, a workplace messaging and productivity app, was acquired by Salesforce for approximately $28 billion in 2021. It competes directly with Microsoft’s Teams and Google Chat.

The Slack AI add-on is now available for all paid Slack plans (Pro and Business+) at $10 per user per month. It supports English, Spanish, and Japanese languages initially, with more languages coming soon. This development allows businesses of all sizes to leverage an intuitive AI experience seamlessly integrated with Slack, enhancing productivity within the platform.

Previously, Slack AI was accessible only to large enterprises paying for Slack. The latest features of Slack AI include a recap feature providing daily morning digests with channel summaries, personalized search answers, and conversation summaries.

According to internal analysis, customers using Slack AI in pilot programs are saving an average of 97 minutes per user each week by leveraging AI to find answers, distill knowledge, and generate ideas.

One of Slack’s customers, Beyond Better Foods, a healthy dessert brand, uses Slack AI extensively for logistics planning. Their operations team benefits from enhanced search capabilities and channel recaps, saving time and improving focus.

Andy Kung, Vice President of Operations at Beyond Better Foods, shared his experience: “When I need to get my CEO a fast answer at 2 pm on a Friday, I can use Slack AI’s search function. I’ve only been using Slack AI for about a month, but it’s already helped me quickly find answers countless times, and AI is saving me at least 30 minutes a day.”

This announcement marks a significant step in making Slack AI accessible to a broader range of businesses, empowering them to work smarter and more efficiently within the Slack platform.