Salesforce Unveils Blueprint for the Agentic AI Era
A Roadmap for AI Maturity: From Chatbots to Autonomous Agents Salesforce has introduced a new Agentic Maturity Model, providing businesses with a structured framework to evolve from basic AI chatbots to fully autonomous, collaborative AI agents. With 84% of CIOs believing AI will be as transformative as the internet—yet struggling with deployment—this model offers a clear pathway to scale AI effectively. The Four Stages of Agentic AI Maturity Salesforce’s model defines four progressive stages of AI agent sophistication: 1️⃣ Chatbots & Co-Pilots (Stage 0 → 1) 2️⃣ Information Retrieval Agents (Stage 1 → 2) 3️⃣ Simple Orchestration (Single Domain) → Complex Orchestration (Multiple Domains) (Stage 2 → 3) 4️⃣ Multi-Agent Orchestration (Stage 3 → 4) Why This Model Matters Many businesses deploy AI quickly but struggle to scale due to:🔹 Unclear governance🔹 Data silos🔹 Security concerns🔹 Lack of human-AI collaboration strategies Shibani Ahuja, SVP of Enterprise IT Strategy at Salesforce, emphasizes: “Scaling AI effectively requires a phased approach. This framework helps organizations progress toward higher maturity—balancing innovation with security and operational readiness.” Key Recommendations for Advancement ✅ Start with high-impact use cases where chatbots fall short.✅ Build governance early—define testing, security, and accountability.✅ Prepare data ecosystems for AI interoperability.✅ Foster human-AI collaboration—agents should augment, not replace, teams. The Future: AI That Works Like a Well-Oiled Team The ultimate vision? AI agents that: Salesforce’s model provides the playbook to get there—helping businesses move from experimentation to enterprise-wide AI transformation. Next Step: Assess where your organization stands—and start climbing the maturity ladder. Contact Tectonic today. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more
